Astrana Health, Inc.

Design, deploy, and maintain software improving patient outcomes while mentoring junior developers and collaborating cross-functionally. | Bachelor's degree with 8+ years software development experience, proficiency in Python, React, SQL, scalable APIs, and large system management. | Sr. Software Engineer Department: Software Engineering Employment Type: Full Time Location: 1600 Corporate Center Dr., Monterey Park, CA 91754 Compensation: $180,000 - $210,000 / year Description We are currently seeking a highly motivated Staff Software Engineer to deliver best-in-class technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. With over a million managed lives across the country and terabytes of data generated, our software and applications need to be cutting-edge, efficient, and aligned with our core values of improving patient outcomes and empowering our providers. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team What You'll Do Design, test, deploy, improve, and maintain software that will be used internally at Astrana Health, and externally by physicians and patients Work cross-functionally with an agile team including Product, UX/Design, Engineers, and QA to execute mission-critical projects Suggest and drive improvement on all parts of the stack and internal development processes Manage project requirements, priorities, and deliverable timelines effectively Help mentor, coach, and develop junior members of our development team Technology Stack: Python, React, Javascript, SQL Qualifications Bachelor’s degree in Computer Science or related, or related experience. 8+ years relevant professional experience in software development Experience building APIs and automation using modern backend technologies at scale Experience in some of the following: full-stack web application development, developing and designing large software systems, web scraping and other automation scripting, ETL and data pipelines, data science, machine learning Architecting, developing, and supporting applications and services Can create template projects for other engineers to follow/use Can lead the team in technical aspects Assist in providing long-term vision for the engineering team as well as leadership of the team Strong Knowledge of front-end technology such as React.js/Redux. Strong knowledge of databases and ability to write complex and mission-critical SQL queries Advanced proficiency with OOP languages such as Python Strong general problem-solving and logical reasoning ability You're great for this role if: Further education or experience in computer science, engineering, or related fields Experience with DevOps: CI/CD, containerization, deployment, orchestration, and related (such as Git, Docker, Kubernetes.) Designing/developing web, software, prototypes, or proofs of concepts (POCs.) Environmental Job Requirements and Working Conditions Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754. The total compensation target pay range for this role is: $180,000.00 - $220,000.00. The salary range represents our national target range for this role. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Respond to inbound and outbound member and provider inquiries, verify eligibility and claims, assist with scheduling and outreach, and provide concierge support while maintaining confidentiality. | High school diploma or GED, 1+ year customer service experience (healthcare preferred), proficiency in Microsoft Office, bilingual in English and Cantonese, strong communication and problem-solving skills. | Description Astrana Health is looking for a Cantonese speaking Member Services Representative to join our growing team. In this role, you’ll be the first point of contact for members, providers, health plans, and other partners—helping resolve inquiries with empathy, professionalism, and accuracy. Our Values: • Patients First • Empowering the Independent Provider • Be Innovative • Operate with Integrity & Deliver Excellence • Team of One What You'll Do What You'll Do: • Respond to inbound calls from members, providers, health plans, brokers, and hospitals • Provide information and resolve inquiries related to authorizations, claims, eligibility, and benefits • Document all interactions in the company’s customer service system • Assist with appointment scheduling, member outreach, and provider coordination • Support walk-in members and help resolve concerns in person • Arrange transportation for Medicare/Medi-Cal members when needed • Handle special projects such as outreach campaigns, member surveys, and concierge support for new members • Communicate professionally and maintain confidentiality at all times Key Responsibilities Inbound Support • Verify eligibility, authorizations, claims, and demographic updates • Address member/provider complaints and grievances • Assist with pharmacy, lab, urgent care, and provider network inquiries • Support Medicare-specific needs such as AOR requests, AWV scheduling, and urgent notifications Outbound Support • Conduct follow-up calls for authorizations, benefits, complaints, and billing resolution • Provide translation support (Spanish/Chinese) for DME and appointment confirmations • Assist with outreach projects, surveys, and case management follow-ups Concierge Services • Welcome and support new members, including PCP assignment and network guidance • Coordinate with providers, health plans, and internal teams on complex cases • Facilitate billing/claims support and problem-solving for escalated issues Qualifications • High School Diploma or GED • 1+ year of customer service experience (healthcare setting preferred) • Proficiency with Microsoft Word, Excel, and Outlook • Strong communication and problem-solving skills • Bilingual in English and Cantonese Environmental Job Requirements and Working Conditions • This role follows an onsite work structure where the expectation is to work in-office on a weekly basis. The position is located in San Francisco, Daly City, and Burlingame. • The total compensation pay range for this role is $52,000 - $58,000. This salary range represents national target range for this role. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. About Astrana Health, Inc. Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.