Astrana Health, Inc.

Partner with executive leadership to drive strategic initiatives, manage cross-functional projects, and optimize operational efficiency. | Requires 3+ years in management consulting, investment banking, corporate strategy, or healthcare operations, with proven project leadership and executive communication skills. | Sr. Manager/Director - Strategy & Operations Department: Strategy and Operations Employment Type: Full Time Location: 1668 S. Garfield Ave. 2nd Floor, Alhambra, CA 91801 Reporting To: Brandon Sim Description As a Sr. Manager – Strategy & Operations in the Office of the CEO, you will play a pivotal role in shaping and executing the company’s most important strategic priorities. You will work directly with the President & CEO and senior leaders across Astrana Health to design, manage, and deliver high-impact initiatives that drive growth, efficiency, and innovation. This role is designed for someone who is intellectually curious, relentlessly resourceful, and thrives in fast-moving, complex environments. Unlike traditional corporate roles, this position requires a sense of urgency, intellectual agility, and comfort with ambiguity. You’ll be expected to lead projects end-to-end, manage cross-functional teams, and develop frameworks that influence decision-making at the highest levels of the company. What You'll Do • Partner directly with the CEO and executive leadership to drive company-wide strategic priorities from concept through execution. • Lead cross-functional strategic initiatives, translating high-level goals into actionable plans, milestones, and measurable outcomes. • Own executive-level operating rhythms, including business reviews, strategic planning cycles, and performance tracking dashboards. • Develop data-driven insights, business cases, and executive-ready presentations to support key decisions and growth initiatives. • Act as a strategic “air traffic controller” across teams, ensuring alignment, accountability, and momentum on critical initiatives. • Identify operational gaps, process inefficiencies, and organizational friction points, and design solutions that scale with the business. • Serve as a trusted thought partner to senior leaders, proactively surfacing risks, opportunities, and recommendations to improve execution and results. • Miscellaneous responsibilities as necessary. Qualifications • Bachelor’s degree required; Advanced degrees are a plus • 3+ years of experience in management consulting, investment banking, corporate strategy, healthcare operations, or a similar high-performance environment. • Proven track record of leading projects or workstreams independently with measurable impact. • Exceptional problem-solving and critical thinking skills, with the ability to simplify and communicate complex concepts to executives. • Strong project management skills, including the ability to coordinate multiple initiatives simultaneously under tight deadlines. • Outstanding written, verbal, and presentation skills, with experience building executive-level deliverables. • Highly motivated, resourceful, and comfortable with ambiguity — able to set direction in environments with limited structure. • Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with analytics tools (SQL, Tableau, Python, etc.) is a plus. • Passion for healthcare and value-based care, with a strong desire to improve outcomes for underserved patients. • Bias for action, urgency, and impact — this is not a role for someone looking for routine or predictability. Environmental Job Requirements and Working Conditions • This is a US remote based role. Plus for candidates who reside in Los Angeles or Las Vegas. • The national target pay range for this role is $120,000 - $150,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Lead strategic initiatives, develop data-driven insights, and serve as a trusted partner to executive leadership to scale healthcare platforms. | 20+ years in healthcare technology, leadership experience, strategic and operational expertise, strong communication skills, and familiarity with analytics tools. | Sr. Manager/Director - Strategy & Operations Department: Strategy and Operations Employment Type: 全职 Location: 1668 S. Garfield Ave. 2nd Floor, Alhambra, CA 91801 Reporting To: Brandon Sim Description About the Role • If you’re looking for a comfortable role, this isn’t it. • If you need a playbook handed to you, this won’t work. • If you’re waiting for clarity before acting, you’ll be waiting too long. • But if you see ambiguity as an invitation, and you’d rather build than observe, keep reading. What this role actually is • This isn’t a coordination job. It’s not about sitting in meetings and writing summaries. • This is ownership. • You will step into the gaps no one else can fill. You will take ideas that are half-formed and turn them into operating realities. You will help scale a healthcare platform serving hundreds of thousands of patients and make it better, faster, and stronger. • You won’t be asked to maintain the system. You’ll be expected to redesign it. • We invest accordingly: meaningful compensation, direct exposure to executive leadership, and upside tied to the value you create, not just the time you spend. Who succeeds here We’re not optimizing for pedigree. We’re optimizing for drive. The people who thrive in this role are the ones who: • Figure things out when there is no roadmap • See inefficiency and fix it without being asked • Move faster than consensus but bring people with them • Take responsibility for outcomes, not just tasks • Push through resistance because the mission matters • Care more about impact than optics What You'll Do • Partner directly with the CEO and executive leadership to drive company-wide strategic priorities from concept through execution. • Lead cross-functional strategic initiatives, translating high-level goals into actionable plans, milestones, and measurable outcomes. • Own executive-level operating rhythms, including business reviews, strategic planning cycles, and performance tracking dashboards. • Develop data-driven insights, business cases, and executive-ready presentations to support key decisions and growth initiatives. • Act as a strategic “air traffic controller” across teams, ensuring alignment, accountability, and momentum on critical initiatives. • Identify operational gaps, process inefficiencies, and organizational friction points, and design solutions that scale with the business. • Serve as a trusted thought partner to senior leaders, proactively surfacing risks, opportunities, and recommendations to improve execution and results. • Miscellaneous responsibilities as necessary. Qualifications • Bachelor’s degree required; Advanced degrees are a plus • 3+ years of experience in management consulting, investment banking, corporate strategy, healthcare operations, or a similar high-performance environment. • Proven track record of leading projects or workstreams independently with measurable impact. • Exceptional problem-solving and critical thinking skills, with the ability to simplify and communicate complex concepts to executives. • Strong project management skills, including the ability to coordinate multiple initiatives simultaneously under tight deadlines. • Outstanding written, verbal, and presentation skills, with experience building executive-level deliverables. • Highly motivated, resourceful, and comfortable with ambiguity — able to set direction in environments with limited structure. • Advanced proficiency with Microsoft Office Suite (Excel, PowerPoint, Word); familiarity with analytics tools (SQL, Tableau, Python, etc.) is a plus. • Passion for healthcare and value-based care, with a strong desire to improve outcomes for underserved patients. • Bias for action, urgency, and impact — this is not a role for someone looking for routine or predictability. Environmental Job Requirements and Working Conditions • This is a US remote based role. Plus for candidates who reside in Los Angeles or Las Vegas. • The national target pay range for this role is $120,000 - $150,000. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Assist members and providers via inbound and outbound calls, document interactions, and resolve inquiries related to healthcare services. | High school diploma, experience in customer service, and fluency in Mandarin or Cantonese. | Customer Service Representative I (Cantonese or Mandarin Speaking) Department: Ops - Member Services Employment Type: Full Time Location: 9700 Flair Drive, El Monte, CA 91731 Reporting To: Zoey Fu Compensation: $20.00 / hour Description Job Title: Customer Services Representative Department: Operations - Member Services About the Role: Astrana is looking for a Customer Service Representative to join our fast and growing Dynamic team. This position requires speaking fluent in Cantonese or Mandarin. What You'll Do • Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals • Collect Elicit information from members/providers including the problem or concerns and provide general status information • Verify authorization, claims, eligibility, and status only • All calls carefully documented into Company’s customer service module & NMM Queue system • Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned • Member outreach communications via mail or telephone • Assist Member appointment with providers • Resolve walk-in member concerns • Able to provide quality service to the customers • Able to communicate effectively with customers in a professional and respectful manner • Maintain strictest confidentiality at all times • Specialist termination notifications sent to members • Urgent Medicare Authorization Approval – Notification to Medicare members • Transportation arrangement for Medicare & Medi-Cal members • Outreach Project Assignments INBOUND CALLS: • Member/Provider/Health Plan/Vendor/Hospital/Broker: • All calls carefully documented into Company’s customer service module • Annual Wellness Visit (AWV) – Gift card pick up and schedules • Appointment of Representative (AOR) for Medicare Members • Attorney / Third Party Vendor calls • Authorization status/Modification/Redirection/CPT Code changes/Quantity adds/Explain Denied Auth/Peer to Peer calls/Extend expired auth/Pre-certified auth status/Retro/2ndor 3rd opinion/ • Conduct 3 way conference call to Health Plan with member • Conference call with Providers – Appointments, DME, • COVID – 19 related questions (Tests & Vaccines) • Direct Member Reimbursement (DMR) • Eligibility – Demographic changes: Address/Phone/Fax Changes/Name change • Escalated calls from providers/members • Health Diary Passport • Health Source MSO – Assist & arrange inquiries on Eligibility/Change PCP/Benefit with AHMC • HIPPA Consent – Obtain Member Consent verification • Inquiries on provider network/provider rosters • Lab locations • Member & Provider Complaints/Grievances • Member bills • Miscellaneous calls • Pharmacy – Drug/medication pick up and coverage • Provide authorization status for Hospital /CM Dept • Self-Referral Request for Medicare • Return Mail • Track Mail Packages/ Certified mail status • Translations – Spanish / Chinese • Urgent Care / locations/ operations hours OUTBOUND CALLS: Member/Provider/Health Plan/Vendor/Hospital/Broker: • Assist Case Management on CCS – age in 21 years for change of PCP from Pediatrics to FP/IM • Assist Marketing on email inquiries • Assist PR/ Elig – Members assigned to wrong PCP/with no PCP status • Assisted UM / Medical Directors on urgent member appointment from escalated cases • Authorization status response call back • Benefits – return call once information is obtained / verified • Complaints/Grievances – return calls once resolution is obtained • DME – Translation support in Spanish and Chinese to confirm item / appointment set up for DME department • Eligibility – return call to providers/labs when member is added to system while waiting at the office. • Member bills – return calls once resolution is obtained • Member Survey – Annually: every 4thquarter • Outreach project from internals – QCIT • Resolve walk in members concerns • Specialist Termination notification sent to members • Transportation arrangement for Medicare / Medi-Cal members • Voice mail – return calls back to callers CONCIERGE SERVICES – ESSENTIALS DUTIES AND REQUIREMENTS: • Assist to contact new members/IPA member transfer on new PCP assignment as needed • Work group discussions on work status/progress on new member/IPA transfer • Update call log and provide daily/weekly status as needed • Facilitate members with complex pre-existing conditions, medications, PCP/SPC network reviews • Conference call with PCP selection / change • Help member to identify member bill status, connect provider with on billing and claim submission • Responsible for experience of the membership associated with new member/IPA transfer • Responsible for to interact with Health Plan’s Customer Service Team to serve new member/IPA transfer • Problem Solving complex cases/ brain storm with MS management team for resolution • Other duties as assigned Qualifications • High School Diploma or GED • Experience using Microsoft applications such as Word, Excel and Outlook • Experience working in customer service • One year related experience and/or training; or equivalent combination of education and experience • You are fluent in Mandarin or Cantonese You're a great for this role if: • You have previous work experience working in a healthcare setting Environmental Job Requirements and Working Conditions • This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731 • This position will typically work Monday - Friday from 8:30am to 5:00pm PST. • The target pay range for this role is $20.00. This salary range represents national target range for this role. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Respond to inbound and outbound member and provider inquiries, verify eligibility and claims, assist with scheduling and outreach, and provide concierge support while maintaining confidentiality. | High school diploma or GED, 1+ year customer service experience (healthcare preferred), proficiency in Microsoft Office, bilingual in English and Cantonese, strong communication and problem-solving skills. | Description Astrana Health is looking for a Cantonese speaking Member Services Representative to join our growing team. In this role, you’ll be the first point of contact for members, providers, health plans, and other partners—helping resolve inquiries with empathy, professionalism, and accuracy. Our Values: • Patients First • Empowering the Independent Provider • Be Innovative • Operate with Integrity & Deliver Excellence • Team of One What You'll Do What You'll Do: • Respond to inbound calls from members, providers, health plans, brokers, and hospitals • Provide information and resolve inquiries related to authorizations, claims, eligibility, and benefits • Document all interactions in the company’s customer service system • Assist with appointment scheduling, member outreach, and provider coordination • Support walk-in members and help resolve concerns in person • Arrange transportation for Medicare/Medi-Cal members when needed • Handle special projects such as outreach campaigns, member surveys, and concierge support for new members • Communicate professionally and maintain confidentiality at all times Key Responsibilities Inbound Support • Verify eligibility, authorizations, claims, and demographic updates • Address member/provider complaints and grievances • Assist with pharmacy, lab, urgent care, and provider network inquiries • Support Medicare-specific needs such as AOR requests, AWV scheduling, and urgent notifications Outbound Support • Conduct follow-up calls for authorizations, benefits, complaints, and billing resolution • Provide translation support (Spanish/Chinese) for DME and appointment confirmations • Assist with outreach projects, surveys, and case management follow-ups Concierge Services • Welcome and support new members, including PCP assignment and network guidance • Coordinate with providers, health plans, and internal teams on complex cases • Facilitate billing/claims support and problem-solving for escalated issues Qualifications • High School Diploma or GED • 1+ year of customer service experience (healthcare setting preferred) • Proficiency with Microsoft Word, Excel, and Outlook • Strong communication and problem-solving skills • Bilingual in English and Cantonese Environmental Job Requirements and Working Conditions • This role follows an onsite work structure where the expectation is to work in-office on a weekly basis. The position is located in San Francisco, Daly City, and Burlingame. • The total compensation pay range for this role is $52,000 - $58,000. This salary range represents national target range for this role. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. About Astrana Health, Inc. Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.