Astra

Manage and resolve inbound technical support tickets regarding API errors and integrations, triaging issues for escalation and maintaining knowledge bases. | 1-3 years technical or API support experience, proficiency with REST APIs, webhooks, and tools like Postman or SQL. | About Astra Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. The Role We're looking for an API Support Specialist to join our Integrations team as we scale our payments API platform. You will be a front-line problem solver for our customers and their end-users. This person will manage inbound support tickets — including tickets submitted by clients on behalf of their own end-users — troubleshoot integration and payment issues, and provide clear, timely resolutions. The role requires strong problem-solving instincts, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. You'll be the accessible, always-on technical resource for any client on our platform, regardless of account size — the person who makes sure issues get resolved fast and consistently, and who knows exactly when something needs to go to a specialist instead. What you'll do Own and resolve inbound technical support tickets across our full client base — API errors, integration questions, configuration issues, transaction discrepancies, and similar day-to-day technical problems Meet defined response and resolution SLAs, prioritizing by severity and client impact Triage incoming issues and make clear escalation calls — routing account-specific complexity to the appropriate Technical Account Manager, and any suspected platform-wide or systemic issues to engineering Maintain and grow our internal knowledge base and runbooks, documenting resolutions so recurring issues get solved faster (or become self-serve) over time Monitor ticket trends to spot patterns — flagging when the same issue is showing up across multiple unrelated clients, which often signals a systemic problem worth raising upstream Communicate clearly and professionally with clients' technical teams, translating technical detail into plain, actionable guidance Contribute feedback on recurring pain points to help inform product and documentation improvements Help build the support function itself: as an early team member, you'll shape our macros, escalation paths, SLAs, and internal playbooks rather than just follow existing ones. What we're looking for 1-3 years' experience in a technical support, API support, or technical customer-facing role, ideally in fintech, payments, or another API-first product Comfort reading API documentation, logs, and error responses, and troubleshooting integration issues methodically Familiarity with REST APIs, webhooks, and common authentication patterns (API keys, OAuth) Strong written communication — able to explain technical concepts clearly to both technical and non-technical audiences Ability to prioritize under pressure across multiple open tickets with different urgency levels A structured, checklist-minded approach to troubleshooting, paired with good judgment about when a problem is outside your depth and needs to be escalated Comfortable working with basic scripting/tooling to investigate issues (SQL queries, API testing tools like Postman, log searching) — not required to write production code Nice to have Prior experience at a payments, fintech, or developer-tools company Experience with support ticketing platforms (Pylon, Zendesk, Intercom, or similar) and internal monitoring/observability tools Exposure to basic scripting (Python, JavaScript) for investigating issues How success is measured SLA adherence: first response time and time-to-resolution across ticket severity tiers Ticket resolution rate without escalation, balanced against escalation quality (routing the right issues to the right specialist) Client satisfaction on resolved tickets Contribution to knowledge base growth and reduction in repeat/known issues over time Why this role matters This role is a critical building block for our Integrations team as we scale. It ensures every client — not just our largest accounts — gets fast, reliable technical support, and it protects our more specialized Technical Account Managers' ability to focus on the proactive, account-specific work that keeps our most important relationships healthy and growing.

Architect and implement critical financial systems within a distributed microservices architecture, lead technical decisions, and mentor junior engineers. | 5+ years of software engineering experience with distributed systems and a Bachelor's degree required; Master's preferred. | About Astra Astra is a high-impact engineering team building mission-critical financial infrastructure. Our fintech platform powers payment processing, fraud detection, and financial compliance for businesses handling 100M+ in weekly transaction volume. We maintain 99.9%+ uptime, process complex cross-border payments, and coordinate with multiple third-party financial services while meeting strict regulatory requirements. The Role We're looking for a Senior Backend Engineer to architect and build complex financial systems that process millions of dollars daily. You'll be one of our core engineers designing cross-domain solutions that coordinate payments, fraud detection, compliance, and user management across our distributed microservices architecture. This role requires deep systems thinking, technical leadership, and the ability to solve complex engineering challenges that span multiple domains and external integrations. What You'll Do Architect Critical Financial Systems: Design and implement payment processing, fraud detection, and compliance systems that handle millions of dollars daily with strict regulatory requirements Lead Cross-Domain Solutions: Coordinate complex interactions between payments, fraud detection, user management, and compliance systems Drive Technical Decisions: Lead architecture decisions that impact our entire platform and establish best practices for a growing team Mentor Engineers: Guide junior engineers and establish coding standards, design patterns, and engineering practices Optimize System Performance: Improve reliability and performance across our distributed microservices architecture Collaborate Across Teams: Work closely with product and compliance teams to design systems that meet business and regulatory requirements What We're Looking For Senior Backend Engineer Requirements 5+ years of software engineering experience building complex, production systems Demonstrated systems engineering experience solving complex, cross-domain challenges Strong foundation in algorithms, data structures, and computer science fundamentals Experience with distributed systems, event-driven architectures, and microservices Education Bachelor's degree in Computer Science, Engineering, or related field required Master's degree in Computer Science or Engineering from an accredited university highly preferred Technical Skills Backend Development: Python (we use Python 3), strong understanding of web frameworks and APIs Database Design: Experience with NoSQL and SQL databases Cloud Infrastructure: Google Cloud Platform, or similar cloud platforms Architecture Patterns: Domain-driven design, clean architecture, CQRS System Design: Ability to design systems that balance performance, maintainability, and business requirements Preferred Experience Financial Systems: Payment processing, fraud detection, or compliance systems Financial Regulations: Understanding of AML, KYC, PCI DSS, or similar regulations Banking Integrations: Experience with financial APIs and money movement systems High-Scale Systems: Experience with systems processing high transaction volumes Third-Party Integrations: Experience coordinating multiple external service integrations Why This Role Matters Direct Impact: You'll be a big part of a small engineering team building systems that power a growing fintech platform Architecture Influence: Lead technical decisions that will scale with our business Complex Problems: Work on sophisticated challenges that few engineers get to solve Team Building: Establish engineering practices and culture from the ground up Financial Innovation: Build systems that enable new financial products and services What We Offer Competitive compensation with equity in a growing fintech company Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our platform Professional growth - lead technical decisions and mentor team members Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build systems that power financial innovation Remote Work and Culture Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. How to Apply We're looking for engineers who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Lead frontend architecture and design using React and TypeScript and contribute to backend Python APIs. | 5+ years experience with React and TypeScript and backend Python API development. | About Astra Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. The Role We're looking for a Senior Fullstack Engineer who is primarily frontend-focused but comfortable contributing across the stack. You'll own the React and TypeScript surfaces our clients and internal teams depend on, while also being able to build and extend the Python APIs that support them. You'll work closely with our engineering team to ship features across our payments dashboard, internal tooling, and embedded product surfaces. This role is a great fit if you think of yourself as a frontend engineer first, with enough backend range to move fast without always needing to hand off. Strong React and TypeScript skills are the foundation. Python fluency is a plus, not a prerequisite. What You’ll Do: Own the Frontend Architecture Lead frontend architecture decisions including component design, state management, performance, and scalability as our platform grows Design and implement React and TypeScript interfaces for our payments dashboard, reporting surfaces, and embedded product experiences Translate complex financial workflows into intuitive, accessible interfaces Help establish and scale our frontend platform, including shared component libraries, tooling, and patterns the team builds on Contribute Across the Stack Build and extend Python APIs that power frontend features Collaborate with backend engineers on data contracts, API design, and integration patterns Participate in system design discussions and bring a product-quality perspective to backend work Drive Frontend Standards Establish and maintain frontend best practices, component libraries, and design patterns for a growing team Mentor engineers and conduct code reviews with a focus on quality and consistency Partner with product and design to refine requirements and push back when scope or UX is unclear Support Internal Tooling Build and improve internal tools used by our operations, compliance, and payments teams Maintain high standards for reliability and usability across both external and internal surfaces What We’re Looking For: Senior Fullstack Engineer Requirements 5+ years of software engineering experience with significant frontend ownership Strong production experience in React and TypeScript, these are the primary skills for this role Enough backend range to build and extend APIs independently, Python experience preferred Demonstrated ability to own features end to end, from data layer to UI Experience working in a collaborative team with shared codebases and code review culture Education Bachelor's degree in Computer Science, Engineering, or related field preferred, or equivalent practical experience Technical Skills Frontend: React, TypeScript, component architecture, state management Backend: Python, REST APIs, web frameworks Database: Experience with SQL and NoSQL databases Cloud: Google Cloud Platform or similar Tooling: Git, CI/CD, testing frameworks Preferred Experience Data visualization and reporting: experience building charts, dashboards, or analytics surfaces Financial or fintech products, including dashboards, reporting, or transaction workflows Design system or component library ownership Experience with internal tooling for operations or compliance teams Familiarity with domain-driven design or clean architecture patterns Why This Role Matters Direct Impact: You'll be a core part of a small, high-output engineering team with real ownership over the product experience Frontend Ownership: Lead the frontend architecture and set the bar for quality across our interfaces Complex Problems: Work on sophisticated payment workflows that few engineers get to build Team Building: Establish frontend engineering practices and culture as we scale Financial Innovation: Build the interfaces that make financial infrastructure accessible to our clients What We Offer Competitive compensation with equity in a growing fintech company. Remote-first culture with flexible working arrangements Small team, big impact — your work directly supports Astra’s ability to scale responsibly Professional growth opportunities in compliance and risk management Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards Remote Work and Culture Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. How to Apply We're looking for engineers who care about product quality as much as technical craft. If you're excited by the challenge of making complex financial systems feel simple to use, and you want real ownership on a small team, we'd love to hear from you.