ASTEC

Managing client onboarding, coordinating implementation projects, and providing system training and support. | Requires experience in client management, system troubleshooting, and familiarity with business management systems, preferably in legal or background screening industries. | Job Description: • Establishing and maintaining a professional relationship with internal and external clients. • Providing an exceptional client experience while managing deadlines and requirements of the implementation project plan. • Reviewing and analyzing client contracts, customer package requests, and other relevant client documentation. • Coordinating with clients to schedule the initial implementation call to level-set expectations and finalize the implementation project plan. • Managing the Implementation Project queue and assigning projects to Client Implementation Analysts. • Coordinating with Sales to ensure correct setup. • Partnering with the integrations team for customer onboarding through third-party integration. • Processing client addendums per organization and department policies. • Maintaining a high level of accuracy for all critical data configurations. • Acting as the primary contact for potential client calls and emails. • Providing advanced problem solving, troubleshooting, and system consultation for customers. • Training and consulting with clients regarding Asurint platform and package selections. • Conducting post-production review meetings using standardized checklist. • Transitioning accounts to Client Support and/or Strategic Account Managers for ongoing support. • Providing assistance to Client Support concerning escalated new customer concerns. • Documenting and recommending new processes to improve efficiencies. • Identifying and acting on cross-selling opportunities. • Serving as front-line escalation for Client Implementation inquiries. • Providing training assistance with new hires. • Other duties as required. Requirements: • Experience with the legal/court system is preferred. • Experience with background screening is preferred. • Proficiency in MS Office (Outlook, Excel, Word) or similar software is required. • Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred. • Salesforce is preferred. • Education: Associate degree in computer science, information technology, or a related field is required. • Bachelor’s degree is preferred. • If you do any work-related driving while at Asurint, a driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required. • 2 to 4 years of relevant experience is preferred. • None for experience supervising. Benefits: • Medical, dental and vision effective first day of employment • 401(k) with employer match • Paid time off • 10 company-paid holidays • Employee Assistance Program • Wellness Program • Paid Bereavement • Pet Bereavement • Pet Insurance • Volunteer time off • Telecommuting Stipend • Professional development programs • Short-term disability • Company-paid long-term disability • Company-paid life insurance • Flexible spending/health savings accounts • Employee referral bonus