Assurant

Lead development and execution of insights-driven digital marketing and content strategies to drive growth and engagement. | Bachelor's degree with over 15 years marketing experience including 10 years in management and expertise in digital strategy and e-commerce. | As the AVP Digital Marketing Strategy & Innovation, you will be responsible for developing and implementing insights-driven digital marketing strategies, plans and campaigns that drive growth for the Global Connected Living Line of Business (LOB), with an emphasis on strengthening consumer engagement and performance across digital channels and touchpoints. You will lead the digital and content strategy and planning process for Global Connected Living. You will partner with Growth Marketing, IT, UX, CX, Marketing Centers of Excellence (COEs), and other cross-functional teams to plan and prioritize work aligned to business goals and consumer objectives. You will collaborate with Growth Marketing leadership to ensure broader plans and campaigns support key accounts and products. You will be responsible for defining the digital and content strategies that guide how we engage consumers across priority verticals, client types and customer journeys. You will use marketing research to gain a deep understanding of each target audience, their needs and pain points — shaping leading experiences that reduce friction and drive growth. You will use marketing pilots to test new marketing initiatives, channels and tactics, ensuring the LOB invests in the most impactful marketing strategies. You will partner with Growth Marketing, IT, UX, and other business stakeholders to identify opportunities and scale successful marketing pilots with clients. What will be my duties and responsibilities in this job? Digital Marketing Strategy & Content Develop digital and content strategies for priority verticals, client types and customer journeys, ensuring alignment to LOB strategy, client and consumer objectives. Define digital channel and content strategies across consumer touchpoints, including web, mobile, social, email, paid media and partner/client-owned channels. Partner with Growth Marketing, IT and Marketing COEs to prioritize and sequence work, ensuring efficient and effective allocation of resources and budget. Oversee development of digital and content strategy briefs, frameworks, playbooks and tools that guide planning and execution across teams. Define the content strategy, components and channel guidance needed to support priority consumer journeys across LOB-owned platforms, client-owned touchpoints and broader digital channels. Lead digital and content strategy for key LOB-managed consumer platforms, partnering with Growth Marketing, IT, UX/UI and other teams to prioritize enhancements, guide execution and improve performance. Partner with Growth Marketing and IT in support of product launches, growth initaitives, platform or site enhancements. Establish and track key performance indicators (KPIs) to evaluate success of digital marketing initiatives and optimize performance. Consumer Marketing Insights Partner with internal research teams and external partners to conduct research to uncover insights and better understand customer needs for key Consumer audiences. Develop and maintain buyer personas and journeys for Consumer audiences to inform digital and content strategies and plans. Lead marketing message testing to understand message resonance, clarity, comprehension and effectiveness with target audiences. Lead marketing research to inform consumer digital and content strategies, including journey design, content development, campaign strategy, personalization and experience optimization. Marketing Innovation & Analytics Lead digital sales enablement pilots as the LOB subject matter expert, partnering with Enterprise Marketing, IT, CX, Innovation, Growth Marketing and other teams to test and scale AI-enabled personalization, digital assisted selling and other capabilities that improve consumer engagement, conversion and growth. Conduct small-scale pilots to test new marketing ideas, campaigns or channels. Monitor and evaluate pilot projects for scaling across clients and/or verticals. Partner with Growth Marketing, Data Analytics, IT, CX, Product and Operations teams to develop reporting and dashboards to inform digital marketing decisions, strategies and recommendations. Analyze and report on marketing performance, providing best practices, insights and recommendations for optimization. Content Strategy & Governance Develop content strategies and messaging frameworks that guide how Connected Living engages consumers across priority journeys, channels and touchpoints. Define what content, tools, templates and experience components are needed to support consumer acquisition, onboarding, engagement, claims, servicing, retention and cross-sell/upsell. Partner with Growth Marketing, IT, UX/UI and Marketing COEs to translate content strategies into digital requirements, experience recommendations and channel-specific guidance. Establish content governance standards, including content ownership, reuse, localization, approval workflows, measurement and ongoing optimization. Develop templates, playbooks and guidance that can be adapted across key accounts, verticals, products and regions. Manage and maintain consumer messaging frameworks, content architecture and channel guidance to ensure consistency, relevance and effectiveness across touchpoints. Partner with Enterprise Marketing and technology teams to ensure content is structured, governed and supported by the right marketing technology to enable content management, personalization, measurement, search visibility, AI-enabled discovery and scalable deployment. Responsibility for the work of others The AVP Digital Marketing Strategy & Innovation will have up to three direct reports including Marketing Directors and Managers Financial Responsibility Management of advertising budget and marketing technology expenses What will be my duties and responsibilities in this job? Bachelor's degree in Marketing, Advertising, Business Administration or other related field 15+ years relevant experience in marketing with strong focus in digital marketing, consumer marketing, e-commerce, marketing research and analytics. 10+ years with direct management experience leading a team of marketers. Direct experience with developing, executing and measuring successful digital marketing & content strategies. Direct experience with managing digital and traditional marketing efforts and channels from concept through to production. Experience with all types of traditional and digital media channels including paid advertising, owned channels, social, email, web, mobile, partner/client-owned channels and emerging digital platforms. Excellent people skills; ability to build relationships, navigate cross-functional teams and internal/external resources. Comfortable working in matrixed environments. Desire to work in a fast-paced environment with complex and changing market dynamics. What other skills/experience would be helpful to have? Marketing or Advertising agency experience or in-house agency within a large Fortune 500 company strongly preferred. 10+ years direct management experience leading a team of 5+ marketers. Direct experience managing paid media plans and advertising campaigns. Direct experience in digital and content strategy and e-commerce. Deep understanding of martech and analytics tools including Salesforce Marketing Cloud, sales enablement tools, Google Analytics, PowerBI. Pay Range: $122,400.00 - $204,400.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Lead marketing strategies and campaigns to support Retail and OEM clients using data-driven insights. | Requires 8+ years marketing experience with digital, ecommerce, consumer and B2B marketing, plus strong research and analytics skills. | We're looking for an energetic and intuitive marketing generalist for our expanding Retail-OEM Growth Marketing team. We're not your traditional corporate marketing group! This team is comprised of individual contributors who interact extensively with cross-functional teams within Assurant to drive results for Assurant's top, Retail and OEM clients. As the Retail-OEM Sr Growth Marketing Manager, you'll be responsible for messaging, positioning, and materials to support both consumer and B2B audiences for your clients. You will use data and insights to provide strategic recommendations to optimize and improve program performance and help retain and grow our client partnerships. What makes me different? • The people - we care and support each other as a team • The variety - every day is different, and you'll find yourself navigating unchartered territory in this role • The excitement - we're an innovative company constantly seeking ways to continue to bring value to our clients and consumers • The opportunity - you'll be regularly challenged to learn, grow, and advance within our Fortune 500 global company • The flexibility - we have a virtual work environment You're the perfect candidate for this role if: • You lead with a consumer-first mindset, building marketing strategies that drive acquisition, engagement, and long-term loyalty across the full customer life cycle. • You know how to translate business goals into clear, compelling positioning, messaging, and storytelling that resonates with real people - not just stakeholders. • You act as a strategic partner and subject matter expert for your accounts - turning business objectives into effective marketing strategies, creative direction, and campaign briefs that drive results. • You confidently bring go-to-market strategies to life, using proven tools and frameworks while adapting approaches to meet unique audience needs, timelines, and channels. • You develop and execute data-driven, omnichannel marketing strategies that connect digital, retail, and partner experiences into a seamless customer journey. • You use insights, testing, and performance data to continuously optimize campaigns, improving conversion, engagement, and lifetime value. • You ensure every touchpoint - consumer-facing or partner-facing - meets a high bar for quality, compliance, and brand integrity, with clarity and consistency at every step. • You can translate complex marketing performance into clear, compelling narratives, helping teams and clients understand the "why" behind the results. • You thrive in a fast-moving, collaborative environment, bringing structure to ambiguity and elevating the work of those around you. What are the requirements needed for this position? • Bachelor's degree in marketing, Product Management, Business Administration or another related field. • A minimum of 8 years' relevant experience in marketing with strong focus in digital marketing, ecommerce, consumer marketing, B2B marketing, marketing research, and analytics. • A minimum of 5 years of consumer marketing experience, including product positioning, promotions, and multi-channel campaigns, with a proven track record of partnering with clients and cross-functional teams to drive results and maximize return through effective marketing strategy and execution. • Direct experience with developing, executing and measuring successful B2C and B2B marketing strategies, plans and campaign in the Retail-OEM industry. What other skills/experience would be helpful to have? • 10+ years' relevant experience in marketing with strong focus in digital marketing, ecommerce, consumer marketing, B2B marketing, marketing research and analytics. • 4+ years' product marketing experience including brand, product positioning, promotions, campaigns, communications, market research, sales and distribution support. • Proven experience in customer, client and market research. • Excellent communication skills (both written and verbal). • Self-starter with a strong sense of urgency and accountability. How much travel should I expect? • Up to 10% annual travel #LI-Remote #AssurantProudKS Pay Range: $74,600.00 - $124,700.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Lead onsite finance operations and strategic financial performance at a Device Care Center location. | Requires 8+ years in operations finance leadership with manufacturing accounting experience and strong analytical skills. | Overview of Position The Director, Finance is an onsite, embedded finance leader within Device Care Center (DCC) Operations responsible for driving execution discipline, operational financial performance, and strategic outcome influence at the assigned DCC site (Nashville or Lewisville). Reporting to the VP, Business Finance, this role partners directly with DCC operational leaders to improve cost per unit, throughput productivity, labor and material efficiency, and inventory integrity through data-driven insights, standardized operating rhythms, and continuous improvement. This role influences strategic outcomes through execution-informed insight and tradeoff recommendations, specific to the DCC location. It ensures those priorities are operationally executable, identifies constraints and risks early, and drives course correction through strong cross-functional leadership. What will be my duties and responsibilities in this job? Operational & Strategic Finance Leadership - 30% • Serve as the primary onsite finance leader embedded within the assigned DCC location (Nashville or Lewisville). • Participate in daily/weekly operating rhythms and leadership forums where priorities, tradeoffs, and execution decisions are made. • Influence strategic outcomes by translating real-time operational performance into clear recommendations on prioritization, sequencing, and course correction. • Support New Business growth opportunities by providing site-level cost, capacity, and execution feasibility inputs to inform investment decisions. Performance Management & KPI Operating System - 20% • Monitor production metrics, throughput, and cost pr unit to ensure optimal output and resource utilization. • Establish and monitor KPIs related to DCC efficiency, labor utilization, and material costs; lead structured performance reviews that drive accountability and follow through. • Present site performance updates with actionable insights for operational and finance leadership. • Surface risks and opportunities early, connecting operational performance to strategic objectives. • Develop site-level labor and expense assumptions and inputs with DCC leadership and provide risks/opportunities in the planning and outlook processes. Unit Economics, Cost Transparency & Decision Support - 15% • Analyze overhead charges and cost allocations with site leadership to ensure transparency and accuracy; review and validate key drivers. • Partner with site leaders to analyze cost per unit trends and identify improvement opportunities. • Lead cost transparency and unit economics analysis with site leadership, including overhead drivers and operational cost levers. • Develop and maintain cost models and scenario analyses to support decisions across speed, cost, quality, and risk. Inventory Integrity & Operational Finance Governance - 10% • Oversee inventory finance routines required for decision-making, including inventory accrual inputs and KPI reporting (accuracy, shrink, turnover). • Drive root-cause resolution of inventory, process, and data discrepancies impacting operational and financial outcomes. • Ensure inventory and finance processes are embedded into daily operations. Cross-Functional Execution, Standardization & Improvement - 15% • Facilitate cross-functional collaboration between finance, operations, and supply chain teams to execute initiatives and remove barriers. • Lead targeted continuous improvement initiatives to reduce waste, improve cycle time, and standardize processes across DCC operations. • Partner with the peer Director (other site) to ensure consistency in metrics, processes, and escalation across locations. Controls, Risk, Talent & Enablement - 10% • Ensure required controls and governance are embedded in operational processes without disrupting execution, partnering with Controllership and Internal Audit. • Support audit readiness for DCC operations and drive timely remediation of findings. • Lead and develop team members, by setting priorities aligned to execution needs and building capability in decision-quality insight, not just reporting. What are the requirements needed for this position? • Bachelor's degree in Finance, Accounting, Business, or related field. • Minimum of 8 years of progressive management experience in operations finance, cost accounting, business analytics, planning, forecasting and strategy, including leading teams. • Significant experience in operations finance / cost accounting / performance management in an operational or inventory-intensive environment. • Manufacturing accounting experience (i.e. plant or business unit) required • Demonstrated ability to work onsite in a fast-paced operating environment • Excellent communication and interpersonal skills, with a demonstrated ability to influence stakeholders and drive business results • Strong analytical and modeling skills; proficiency with ERP and reporting/analytics tools (e.g., advanced Excel/PowerPoint; Oracle; Power BI/Tableau). • Proven success driving process improvement, standardization, and execution discipline across multiple stakeholders. What other skills/experience would be helpful to have? • 10 + years of progressive management experience in operations finance, cost accounting, business analytics, planning, forecasting and strategy, including leading teams. • Continuous improvement / process excellence experience (Lean/Six Sigma exposure a plus). • Working knowledge of operational controls and audit readiness in partnership with Controllership/Internal Audit. • Advanced analytics capabilities (SQL/Python) a plus. #AssurantProudMS Pay Range: $103,800.00 - $173,300.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Lead and optimize cross-sell and upsell sales strategy and programs across multiple channels in a contact center environment. | Requires 8+ years in sales or revenue growth roles with 5+ years leading sales programs, strong stakeholder management, and analytical skills. | The Director, Operations Sales Strategy and Execution is responsible for defining, executing, and continuously improving Assurant’s cross‑sell and upsell sales strategy across U.S. Connected Living Operations. They will lead the creation, deployment, and scaling of revenue‑generating programs embedded within claims, service, trade‑in, upgrade, and technical support customer journeys across phone, chat, and digital channels. The role owns contact center sales enablement, agent incentive and compensation programs, AI‑assisted selling capabilities, and cross‑channel execution, ensuring programs drive incremental revenue while protecting customer experience, client commitments, and regulatory compliance. What will be my duties and responsibilities in this job? Cross‑Sell & Upsell Sales Strategy • Establish and communicate the strategic vision for cross‑sell and upsell programs across Connected Living. • Identify priority customer moments, product pairings, and value‑added offers aligned to customer needs and client objectives. • Define monetization frameworks that balance revenue growth, customer experience, compliance, and operational scalability. • Partner with Product, Marketing, Digital, Legal, and Compliance teams to ensure offers are differentiated, compliant, and scalable. • Develop multi‑year roadmaps to expand sales motions across assisted and digital channels. Program Design, Execution & Optimization • Design, launch, and scale agent‑assisted and digital sales programs embedded within claims and service journeys. • Own pilot design, test‑and‑learn execution, phased rollouts, and continuous optimization of initiatives. • Ensure sales motions integrate seamlessly into operational workflows without degrading service performance. • Standardize operating models, governance, and controls to support multi‑LOB scalability. Contact Center Incentives, Enablement & AI Tools • Design, implement, and govern contact center agent incentive and compensation programs tied to cross‑sell and upsell performance. • Define sales KPIs, conversion targets, and incentive mechanics aligned to desired behaviors and CX outcomes. • Own performance reporting and ongoing optimization of incentive effectiveness. • Lead implementation and continuous improvement of AI Agent Assist and AI‑driven sales enablement tools, including offer recommendations, scripting support, eligibility logic, and next‑best‑action guidance. • Partner with Training, Quality, Workforce, and Technology teams to ensure agent readiness, adoption, and sustained performance. Performance Management, Reporting & Analytics • Own sales performance dashboards, executive‑level reporting, and client‑facing results readouts. • Partner with Analytics teams to identify performance drivers, root causes, and optimization opportunities. • Track revenue, ROI, customer experience impact, compliance outcomes, and operational tradeoffs. • Use data to refine targeting, offers, channel mix, and timing. Leadership, Stakeholder Management & Governance • Lead and develop a high‑performing team responsible for sales strategy, execution, and optimization. • Serve as the primary point of accountability for cross‑sell and upsell initiatives across Connected Living. • Partner closely with Operations, Product, Digital, Client Management, Legal, and Compliance leaders. • Support client discussions by articulating program value, performance results, and future growth opportunities. What are the requirements needed for this position? • Bachelor’s degree or equivalent experience • 8+ years of experience in inside sales, contact center sales, or revenue growth roles • 5+ years leading sales programs in a B2B2C environment • Demonstrated experience embedding sales motions into service, claims, or support interactions • Strong understanding of contact center operations, digital customer journeys, and CX metrics • Proven ability to design scalable sales programs and lead execution across multiple channels • Exceptional stakeholder management and executive communication skills • Strong analytical mindset with experience using data to drive sales performance improvements • Ability to lead through influence in complex, matrixed organizations • High ownership, accountability, and bias for action • Experience in insurance, warranty, protection, telecom, retail services, or device lifecycle programs preferred • Experience selling value added services during claims or support interactions a plus #LI-remote Pay Range: $103,800.00 - $173,300.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Lead client relationships and cross-functional teams to ensure client success and growth. | Requires 10+ years in account management with leadership experience, managing complex client relationships, and P&L oversight. | The AVP, Account Management Retail, serves as the primary owner of an established client relationship, responsible for leading internal cross functional teams and ensuring seamless execution and the health and success across all engagements. This role acts as the central point of accountability for the client, proactively identifying risks, resolving issues, and driving alignment between client objectives and internal delivery teams to support long term partnership growth. They partner closely with stakeholders across sales, service, operations, product, and project support to ensure issues are addressed quickly, client expectations are managed effectively, and commitments are consistently met. Candidates need to exhibit a strong understanding of the direction and importance of strategic objectives, and lead through others and self to effectively and timely deliver management expected outcomes. What will be my duties and responsibilities in this job? • Contributes to creation (may independently create) and deploys key strategies and initiatives to promote revenue growth, engagement, cost efficiencies, improved customer experiences, etc. with the existing client base. • Develops and cultivates relationships with key client team members to ensure the stability of existing business, managing or overseeing management of all day-to-day interactions and client needs. • Develop, negotiate, and execute contracts for large clients that are new, extensions, or renewal according to what is best for the company or guided by management. • Guides direct and matrix resources in development of annual business plans and client business reviews to ensure metrics and mutual revenue goals are being met. • Drives (may lead others to drive) service utilization at the client level. This includes defining services to be performed as priced and contracted. • Leads selection, prioritization, and coordination of client projects in collaboration with Client Services, including new client installs, new product installs, new service installs, or new customer experience installs. • Anticipates and/or resolves client issues with cross-functional area leaders and drives operational process efficiencies. Ultimately responsible for working with cross-functional teams to deliver exceptional and expected performance for Client. • Will present program performance as requested to executive levels. • Responsible for managing large cross-functional team/resources/associates to ensure delivery of client solutions, as needed. What are the requirements needed for this position? Experience & Background • BS/BA Degree; MBA preferred • 10+ years of experience in account management, client services, or customer success, preferably supporting large or strategic existing clients, with specific time spent with Retail clients who are not in the mobile industry • Proven experience leading cross-functional internal teams (e.g., sales, operations, product, support, marketing) • Demonstrated success managing complex client environments, including escalations, issue resolution, and competing priorities • Experience in B2B, retail, SaaS, or services environments where ongoing delivery and relationship health are critical • Must exhibit management of expense controls, and P&L oversight • Ability to travel up to 30% • Ideal candidate will be located in the North Carolina area Core Capabilities • Strong ability to own the client relationship end to end, acting as the single point of accountability • Skilled at problem solving and issue resolution, with a track record of identifying root causes and driving corrective actions • Ability to translate client needs into clear internal direction and align multiple teams around priorities • Comfortable managing difficult conversations with both clients and internal stakeholders • Strong judgment balancing client advocacy with internal constraints and business objectives Communication & Leadership • Excellent written and verbal communication skills, including executive level client engagement • Ability to influence without authority and drive alignment across diverse teams • Confident presenting insights, risks, and recommendations to senior leaders and clients • Highly organized with strong follow through and attention to detail Analytical & Operational Skills • Ability to assess performance data, trends, and client feedback to proactively identify risks and opportunities • Experience managing account level KPIs such as satisfaction, retention, delivery performance, or conversion outcomes • Ability to assess performance data, trends, and client feedback to proactively identify risks and opportunities • Experience managing account level KPIs such as satisfaction, retention, delivery performance, or conversion outcomes #LI-remote #AssurantProudKB If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. AI and Biometric Usage Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.