Associa

Serve as liaison between board and homeowners, manage site inspections, disclosure packages, and financial reports. | Proficient in Microsoft Office and business correspondence with experience in community management, hospitality, or customer service and strong conflict resolution skills. | Associa is currently looking for a Community Association Manager (CAM) to join our team in Draper, UT. As a Community Association Manager, you will work closely with our clients and vendors, and partner with other Associa departments. To be successful in this role you will need great customer service skills and the ability to work on multiple projects.   Benefits Summary: * World-Class Training * Additional Income Opportunities * CAI (Community Association Industry) Course/Designation Assistance * Paid Time Off/Holidays * Comprehensive Medical Benefits * Wellness Incentives * Mileage Reimbursement * Company Cellphone * Hybrid: In Office/Work From Home Schedule   Work Location:  12371 S 900 E #200 Draper UT 84020   How will you make an impact?   The Community Association Manager (CAM) helps the company grow by:   * Acting as or overseeing the primary liaison with the Association Board of Directors and homeowners as needed. * Traveling to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement. * Preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents. * Reviewing monthly financial reports and ensuring management summary is submitted to the association Board of Directors. * Providing and/or overseeing recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation. Qualifications * Proficiency in Microsoft Office (word, excel, outlook) * Experience in Community Management, customer service, hospitality or other related industry * Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.) * Proficient in Customer Service and conflict resolution * Able to work effectively with others in person and in group setting * Able to prioritize, manage time, and meet deadlines. * Able to communicate effectively and professionally on phone, email, and in-person   How to apply: Applicants should apply through the link in this posting or visit careers@associaoline.com [careers@associaoline.com]

Serve as liaison between HOA boards, homeowners, and vendors to manage community operations and financials. | Requires Microsoft Office proficiency and experience in community management or related fields, with preference for professional certification. | Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team in Columbus. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive. This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences. What You’ll Love About Working With Us At Associa, we believe in investing in our people. In addition to a competitive salary and core benefits package, we offer a suite of professional perks designed to support your success and well-being: * Flexible hybrid work schedule – work from home with only one required in-office day per week (unless there’s a special event or meeting) * Robust benefits including medical, dental, vision, 401k, and disability insurance * Company-paid continuing education and certifications: CMCA, AMS, PCAM * Paid membership to CAI (Community Associations Institute) * Work-life balance is a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours.  * Work essentials provided: company laptop, work phone, and mileage reimbursement * Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets What You’ll Be Doing As a Community Association Manager, you’ll play a key role in the success of our client communities by: * Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors * Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed * Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents * Reviewing and summarizing monthly financials for the Board of Directors * Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success Qualifications What You Bring to the Role Required Qualifications: * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) * Experience in community management, customer service, hospitality, or a related industry * Strong written communication skills, including grammar, structure, punctuation, and spelling * Proven ability to deliver excellent customer service and effectively resolve conflicts * Comfortable working independently and collaboratively in team settings * Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines * Professional and clear communication skills across phone, email, and in-person interactions Preferred Qualifications: * CMCA (Certified Manager of Community Associations) designation * Completion of the M-100: The Essentials of Community Association Management course through CAI * Experience managing an HOA portfolio or working as an onsite community manager * Familiarity with HOA operations, board governance, and vendor coordination

Lead disaster recovery and sales programs, coordinate cross-functional teams, manage project lifecycles, and maintain community relationships. | 5+ years in restoration or construction, understanding of HOA operations, proficiency in project management software, and ability to travel extensively. | This person will lead assigned projects and programs in close collaboration with all LHR departments, especially Construction, ensuring seamless execution from initiation to completion.   The primary focus will be on sales in the Missouri region, the coordination of all homeowners, where responsibilities include overseeing the planning, execution, and tracking of programs and projects from start to finish. The Program Manager will focus on strategy, development, and the implementation of sales strategies to streamline and improve workflows. You will work with multiple project managers and cross-functional teams to ensure sales goals and objectives are met, and driving overall growth and success.   This person will play a pivotal role in the development of LHR market share in the Central portion of the USA.  We are looking for a strategic thinker who understands an HOA and has knowledge of or is willing to learn the entire disaster cycle of preparedness, response, and recovery. Keen attention to detail and efficient communication skills will contribute to the operation and growth of our business.  * Promote and champion the Emergency Responce business line of service, short- and long-term disaster recovery * Maintain relationships with Community Managers and Boards * Set up and present Lunch and Learns for individual branches across * Attend board meetings (many of these meetings are in the evening) * Flexibility and time management is essential in this position * Travel throughout the entire USA is required – the frequency of travel is contingent on specific duties, and the weather pattern / storm season. * An interest in the weather patterns of the USA, we utilize the HailTrace Software. * Experience using Salesforce.com or similar web-based client relationship management software is a plus * Strong organizational skills, detail-oriented, and a clear understanding of an HOA, and a Board * Attend networking events such as CAI, SFCA, golf tournaments, trade shows * Collaborate with various offices / departments to gather necessary information on communities. * Work with the sales team to update and maintain the LHR Intranet page, promoting the ERP program.  * Assist with other sales-related tasks as needed to support the sales team. * Conduct outbound calling to set face-to-face appointments with clients * Learn and demonstrate the benefits of an Emergency Plan for Communities * Develop and present PowerPoint presentations tailored to each individual client’s specific needs * Ensure outstanding customer service through regular client follow up year around * Seek out new customers and partner with existing ones every day * Identify and establish relationships with key decision-makers to secure new business * Field prospecting face to face and virtually every day * Work with the sales team to create a marketing campaign focused on disaster recovery for multi-family communities Qualifications QUALIFICATIONS * 5 years of restoration/construction industry experience or a combination of relevant education and equivalent industry experience * High school diploma or equivalent required; Degree preferred * Advanced knowledge of local, state, and federal code requirements as well as the application and determination of code requirements * Knowledge of Lean principles and process mapping * Experience leading onboarding and training programs * Ability to read Xactimate scopes * Advanced verbal and written communication skills SPECIAL POSITION REQUIREMENTS General/Work Ethic and Integrity * Ability to manage priorities in a service-oriented team under stress to meet deadlines * Excellent verbal and written communication skills * Ability to remain composed and maintain a positive attitude under pressure * A self-driven learner who proactively solves problems and develops solutions * Knowledgeable in department operations and workflows, with the ability to improve interdepartmental processes * Implement Lean principles to enhance workflows and improve efficiency * Proficient in using PC laptops, iPads, iPhones, Android devices, and any future devices LHR adopts * Maintain organizational standards of satisfaction, quality, and performance Quality Assurance * Schedule meetings with department heads to discuss and resolve process gaps * Develop new SOPs and lead training initiatives with project teams / Tri-Pod * Travel to project sites as required to ensure project and training needs are met Project Management / Unit Owner Duties * Oversee the day-to-day management of unit owners within assigned projects, ensuring that they are completed on time, within scope, and on budget. * Lead unit owner project planning sessions, setting project timelines, defining tasks, and allocating resources. * Coordinate internal resources and third-party vendors/subcontractors for the flawless execution of projects.