Assembled

Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms. | Experience in technical support, escalation management, and collaboration with engineering teams. | About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. Assembled is looking for a part-time Office Manager to elevate the day-to-day experience in our New York office. As a member of the People Team, this role will ensure our NY office runs smoothly, feels welcoming, and reflects our culture. You'll partner closely with employees, leaders, and vendors to make our NY office a place people are excited to show up to every day. This is an onsite role based in our New York City office, requiring in-office presence Monday through Friday. The role is part-time with an expectation of approximately 25–30 hours per week. What You’ll Do • Serve as a welcoming presence for employees and guests, helping create a positive and inclusive office atmosphere • Partner with the People Team to support in-office moments that build connection and culture • Own new hire in-office onboarding logistics (desk setup, swag, welcome experience) • Provide daily admin coverage (phone, visitors, deliveries, packages) • Manage incoming and outgoing packages / deliveries • Maintain pantry, office supplies, and common areas within approved budget • Track inventory levels and establish recurring ordering systems • Coordinate building management requests and vendor services • Triage maintenance issues and proactively ensure timely resolutions • Maintain a clean, organized, and safe office environment • Track vendor contracts, invoices, and expenses in partnership with the People & Finance teams • Support in-person events (team lunches, customer events, onsite interviews, etc) • Proactively identify operational gaps and solve them before they escalate • Document processes to ensure continuity and scalability as NYC headcount grows Must-Haves • In-person availability Monday - Friday (~9:30 AM - 2:30 PM ET, but will be flexible depending on needs) • Strong organizational skills and exceptional follow-through • Ability to proactively identify and solve problems • Ability to lift and move packages and office supplies up to 30 • Strong written and verbal communication skills Nice to Haves • Experience in a startup office environment • Familiarity with Google Workspace, Notion, and Slack • Experience negotiating vendor contracts or identifying cost efficiencies • Facilities and maintenance coordination experience • Experience planning team events We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Manage core People programs including compensation, performance cycles, engagement surveys, and HR systems to enhance employee experience. | 3+ years in People Operations or HR, experience with HRIS systems, managing performance cycles and employee feedback, and multi-state leave management. | About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role We’re hiring a People Operations Manager to own and scale the core People programs that support our growing team. This role sits at the intersection of systems, programs, and employee experience. You’ll be responsible for critical People infrastructure such as compensation operations, People systems (Rippling, Lattice, Sequoia), leave management, performance cycles, and engagement surveys. You'll report directly to the Head of People and you’ll partner closely with department leaders to design People processes that deliver a thoughtful and positive Assembler experience. This role is based out of our San Francisco or New York City office and will require coming in office 3x per week (Monday/Thursdays + 1 day of your choice). What You’ll Work On Compensation operations. Own comp benchmarking and support comp reviews, partnering closely with the People team and Finance to ensure alignment with our compensation principles and philosophy. Performance cycles. You’ll help drive perf cycles end-to-end (from timelines to calibrations and communications) and enable managers on how to conduct effective reviews with their teams. Engagement and feedback. you’ll partner with the People team to launch engagement and pulse surveys and work with leadership to turn feedback into meaningful improvements to the Assembler experience. People systems & vendors. You’ll be the day-to-day owner of our People systems (e.g. Rippling, Lattice, Sequoia) and vendor relationships, ensuring our systems scale smoothly as we grow. Leave management. Manage end-to-end leave programs across states, ensuring compliance while providing clear, empathetic guidance to Assemblers throughout the leave cycle. and more! This isn’t a comprehensive list as this role spans a wide range of People initiatives. The important thing is that you care deeply about the Assembler experience and want to help own and improve the People systems and programs that support it. About You 3+ years of experience in People Operations, HR, or similar roles Experience owning HRIS systems (Rippling experience a plus) Prior experience running performance cycles and engagement surveys Experience managing leaves and navigating multi-state compliance Strong written and verbal communication skills Comfort operating in ambiguity and making thoughtful tradeoffs with limited precedent What Excites Us (nice, but not necessary!) Experience with compensation benchmarking and running annual compensation cycles Payroll and benefits administration experience HRBP experience The estimated base salary range for this role is $130,000 - $175,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Manage and optimize Assembled's social media presence, experiment with content formats, refresh SEO content, and collaborate with sales to generate pipeline opportunities. | 2-4 years of experience in content, social, or related marketing roles, with strong editorial judgment and ability to operate across social, video, and SEO channels. | About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. About this role We're looking for a Content Marketing Manager to shape how Assembled shows up across social, video, and SEO — with the creative freedom to test, iterate, and scale what works. As our second content hire, you'll help build the playbook, not just follow it. You'll figure out what content actually moves the needle, then make it happen — whether that's a video series, a social thread, or refreshing SEO content that's underperforming. You'll use AI to increase your output, but bring the editorial eye that separates signal from noise. What you’ll do Own day-to-day execution of Assembled's social presence across LinkedIn, Twitter, and YouTube, supporting engagement and downstream pipeline contribution. Experiment with short-form video (talking heads, screen recordings, customer stories) and double down on what drives conversions. Increase the leverage of existing content by adapting it across social, SEO, and demand-supporting channels. Audit and refresh SEO content to strengthen clarity, differentiation, and performance. Surface buying signals from social and partner with Sales to route qualified opportunities. Build AI-assisted workflows that let you ship more without sacrificing editorial quality. About you You bring strong editorial judgment and taste, especially when working with AI-assisted drafts and early-stage ideas. You're comfortable operating across social, video, and SEO without a fixed playbook, and enjoy the process of testing and learning. You think in terms of leverage and distribution, not just content creation. You're collaborative by default and comfortable working cross-functionally with marketing and sales partners. You're excited by roles with real ownership and room to grow your scope as the company scales. You have 2–4 years of experience in content, social, or related marketing roles. We encourage candidates to apply even if they don’t meet every requirement. What matters most is curiosity, judgment, and a willingness to grow. Nice to haves You've worked in a 0→1 environment and like building from scratch. You've managed a content calendar solo and kept things moving without a team. You geek out on performance data and aren't afraid to kill your darlings. You've worked embedded with a sales or demand gen team and understand how content feeds pipeline. You're comfortable being your own video producer — no need for a full production crew to ship something that works. You've seen SEO content go stale and know how to bring it back to life. Benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits for professional development, wellness, Assembled customers, and commuting Paid parental leave Remote and hybrid work options, with catered lunches and snacks in our SF & NY offices 401(k) plan enrollment We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

As a Software Engineer on the AI Products Team, you will develop foundational new features and improve LLM model results. You will also engage with customers to understand their needs and help shape the team culture. | You should have 5+ years of experience in software engineering and a strong focus on customer problem-solving. Experience with LLMs and a collaborative mindset are essential. | About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. The Team Our AI Products Team is building autonomous AI agents that handle the most challenging aspects of customer support and let human agents focus on high-value interactions. After launching the product's go-to-market motion, the Assist product line grew 5x in just 3 months to millions of ARR, with a strong pipeline of deals for even more growth. We're already deploying our systems at leading tech companies like Canva, Patreon, and Babylist, giving us complex real-world scenarios to solve with rapid feedback loops. The engineering challenges are significant: building autonomous agents that can reliably handle customer interactions, designing systems that scale across communication channels, and pushing the boundaries of what's possible with current LLM technology. Operating as an team led by CTO John Wang, we're focused on eliminating low-leverage support work and helping agents send faster, more accurate replies. Examples of what you might work on: Scaling LLMs with Golang Enhancing RAG results with Reciprocal Rank Fusion and Hybrid Search Pioneering new LLM evaluation techniques Responsibilities As a Software Engineer on the AI Products Team, you will: Build foundational new features: Develop product features from the ground up, such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets. You’ll help design and build a workflow builder that distills the complexity of workflows into a simple, intuitive interface, making powerful tools accessible and easy to use for support agents. Improve LLM model results: Enhance our retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings. You’ll help us leverage implicit knowledge bases like past tickets and macros to improve model performance. Develop LLM Infrastructure: Architect the abstractions that enable the integration of various types of LLMs tailored for different applications. You’ll design and implement evaluation and logging systems to monitor performance and build interfaces that expand our platform's capabilities. Engage with customers: Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives. Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, interviewing, and cross-team collaboration. Shape the team culture: Encourage a startup mentality that’s all about staying positive, aiming for top-notch product quality, and taking initiative. About You You might be a good fit if you: Have 5+ years of experience in software engineering as an individual contributor. Are highly ambitious and driven and set high goals for yourself and others. Put customers first, focusing on real problem-solving and making life easier for support agents. Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects. Have a bit of a maverick streak that helps you come up with creative solutions for tough problems. Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies. Have worked with LLMs and are excited to dive into them every day. Stay humble and open to feedback, value teamwork, and are always ready to learn and grow. Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment

As a Software Engineer on the AI Products Team, you will develop foundational new features and improve LLM model results. You will also engage with customers to understand their needs and help shape the team culture. | You should have 5+ years of experience in software engineering and a strong focus on customer problem-solving. Experience with LLMs and a creative approach to challenges are also important. | About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. The Team Our AI Products Team is building autonomous AI agents that handle the most challenging aspects of customer support and let human agents focus on high-value interactions. After launching the product's go-to-market motion, the Assist product line grew 5x in just 3 months to millions of ARR, with a strong pipeline of deals for even more growth. We're already deploying our systems at leading tech companies like Canva, Patreon, and Babylist, giving us complex real-world scenarios to solve with rapid feedback loops. The engineering challenges are significant: building autonomous agents that can reliably handle customer interactions, designing systems that scale across communication channels, and pushing the boundaries of what's possible with current LLM technology. Operating as an team led by CTO John Wang, we're focused on eliminating low-leverage support work and helping agents send faster, more accurate replies. Examples of what you might work on: Scaling LLMs with Golang Enhancing RAG results with Reciprocal Rank Fusion and Hybrid Search Pioneering new LLM evaluation techniques Responsibilities As a Software Engineer on the AI Products Team, you will: Build foundational new features: Develop product features from the ground up, such as implementing translation capabilities powered by LLMs and intelligent categorization of incoming tickets. You’ll help design and build a workflow builder that distills the complexity of workflows into a simple, intuitive interface, making powerful tools accessible and easy to use for support agents. Improve LLM model results: Enhance our retrieval augmented generation engine using techniques like vector search, document re-ranking, and hypothetical document embeddings. You’ll help us leverage implicit knowledge bases like past tickets and macros to improve model performance. Develop LLM Infrastructure: Architect the abstractions that enable the integration of various types of LLMs tailored for different applications. You’ll design and implement evaluation and logging systems to monitor performance and build interfaces that expand our platform's capabilities. Engage with customers: Collaborate with our customers (both support agents and managers) to understand their needs, how they interact with our product, and how we can improve their lives. Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, interviewing, and cross-team collaboration. Shape the team culture: Encourage a startup mentality that’s all about staying positive, aiming for top-notch product quality, and taking initiative. About You You might be a good fit if you: Have 5+ years of experience in software engineering as an individual contributor. Are highly ambitious and driven and set high goals for yourself and others. Put customers first, focusing on real problem-solving and making life easier for support agents. Enjoy fast-paced environments and can quickly adjust when new insights come from customers or prospects. Have a bit of a maverick streak that helps you come up with creative solutions for tough problems. Have made a noticeable impact on small teams and have solid experience contributing in startups or smaller companies. Have worked with LLMs and are excited to dive into them every day. Stay humble and open to feedback, value teamwork, and are always ready to learn and grow. Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment

As a Voice AI Agent Software Engineer, you will build high-quality software for our voice AI platform and continuously improve AI capabilities through experimentation and data analysis. You will collaborate with cross-functional teams to tackle technical challenges throughout the full lifecycle of voice AI products. | Candidates should have 3+ years of experience in software engineering and strong proficiency in a modern programming language. A solid understanding of data structures, algorithms, and a passion for learning AI/ML technologies is also important. | About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. The Team Our Voice AI team is building autonomous AI agents that handle inbound calls for customer support, allowing human agents to focus on high-value interactions. This initiative is vital for our vision of creating the ultimate omni-channel AI customer support agent. After launching our AI Assist product, we've seen tremendous growth with a strong pipeline of deals, making this one of the fastest growing areas both inside our company and across the industry. We're currently one of the largest companies deploying voice AI in production at massive scale. By joining our team, you'll be on the cutting edge of this exciting trend, working with real-world deployments at leading tech companies. The engineering challenges are exciting and largely unsolved: achieving the perfect balance between AI agent intelligence, latency, cost, and scale while building autonomous voice agents that can reliably handle customer conversations. You'll be designing systems that scale across communication channels and pushing the boundaries of what's possible with current LLM and voice technology. Your Impact As a Voice AI Agent Software Engineer, you will be partnering with our team to build our new AI-based voice agent that answers inbound customer support calls. No prior AI experience is required – we'll provide on-the-job training and mentorship. This is a unique opportunity for a highly motivated and experienced software engineer to transition into AI development while working with a specialized team. Your Day-to-Day Building high-quality software for our voice AI platform, from rapid prototypes that push the boundaries of what's possible to production-ready, scalable solutions Continuously improving our AI capabilities and accuracy through experimentation, data analysis, and innovative approaches Implementing and optimizing LLM and voice technology while balancing intelligence, latency, and cost Collaborating across engineering and cross-functional teams to tackle challenging technical problems throughout the full lifecycle of our voice AI products - from ideation and prototyping to deployment and monitoring Responsibilities Build foundational voice features: Develop voice-specific product features from the ground up, such as implementing voice recognition capabilities powered by LLMs and intelligent categorization of incoming calls. You'll help design and build intuitive interfaces for support agents to monitor and interact with AI voice assistants. Improve LLM model results for voice applications: Enhance our voice recognition and generation engine using advanced techniques. You'll help us leverage implicit knowledge bases to improve model performance in voice contexts. Develop voice AI infrastructure: Architect the abstractions that enable integration of various types of LLMs tailored for voice applications. You'll design and implement evaluation and logging systems to monitor performance. Engage with customers: Collaborate with our customers (both support agents and managers) to understand how they interact with our voice product, and how we can improve their experience. Wear many hats: Be versatile in roles — coding, user research, planning, brainstorming, and cross-team collaboration. Shape the team culture: Encourage a startup mentality focused on product quality and taking initiative. About You You might be a good fit if you: Have 3+ years of experience in software engineering as an individual contributor Have strong proficiency in a modern programming language (Go, Python, C#, etc.) Have experience with distributed systems Possess solid understanding of data structures, algorithms, and software design principles Display an ownership mindset and proven track record of learning new technologies quickly Show enthusiasm and passion for learning AI/ML technologies (no prior experience required) Are highly ambitious and driven, setting high goals for yourself and others Put customers first, focusing on solving real problems Enjoy fast-paced environments and can quickly adjust when new insights emerge Have a bit of a maverick streak that helps you come up with creative solutions Have made a noticeable impact on small teams and have solid experience in startups or smaller companies Stay humble and open to feedback, value teamwork, and are always ready to learn and grow Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment

You will build foundational evaluation infrastructure and automate knowledge generation to improve AI agent performance. Additionally, you will optimize AI agent accuracy and develop intelligence infrastructure to support enterprise deployment. | Candidates should have 5+ years of software engineering experience and a passion for building systems that enhance AI performance. Experience with retrieval systems and knowledge bases is also important. | About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. The Team Our Agent Intelligence team is focused on maximizing AI agent performance and driving volume automation across voice, chat, and email channels. This team is vital for our vision of creating the ultimate omnichannel AI customer support agent and represents one of the fastest growing areas both inside our company and across the industry. We're currently one of the largest companies deploying AI agents in production at massive scale, working with enterprise clients like Canva, Etsy, and Ramp. The engineering challenges are significant and largely unsolved: building sophisticated evaluation systems, automating knowledge generation, optimizing AI agent accuracy, and creating the infrastructure needed to continuously improve agent intelligence at scale. Your Impact As part of the Agent Performance Engineering team, you'll be working on the core systems that make our AI agents smarter, more accurate, and more capable of handling complex customer interactions. You'll be building the evaluation frameworks, knowledge automation systems, and intelligence optimization tools that directly impact our ability to automate customer support at enterprise scale. Responsibilities Build foundational evaluation infrastructure: Develop comprehensive evaluation systems from the ground up, including golden dataset creation, automated benchmarking, and model comparison tools. You'll help create the frameworks that enable us to measure and optimize AI agent performance across all communication channels. Automate knowledge generation: Design and implement systems that automatically create synthetic guides, documentation, and metadata to improve agent knowledge bases. You'll work on cutting-edge approaches to knowledge extraction and augmentation. Optimize AI agent accuracy: Enhance our retrieval systems, implement advanced prompt optimization techniques, and build tools that continuously improve agent responses through automated evaluation and refinement. Develop intelligence infrastructure: Architect systems that enable rapid model upgrades, A/B testing of different AI approaches, and scalable evaluation pipelines that support enterprise deployment. Drive volume automation: Focus on the north star goal of maximizing automated resolutions across voice, chat, and email by building the intelligence systems that make it possible. About You You might be a good fit if you: Have 5+ years of experience in software engineering as an individual contributor Have experience with AI evaluation systems, data pipelines, or AI model optimization Are passionate about building systems that measure and improve AI performance Have worked with retrieval systems, knowledge bases, or information extraction Enjoy building tools and infrastructure that enable other engineers and AI systems to perform better Are highly ambitious and driven, setting high goals for yourself and others Put customers first, focusing on solving real problems that impact support quality Enjoy fast-paced environments and can quickly adjust when new insights emerge Have a bit of a maverick streak that helps you come up with creative solutions Have made a noticeable impact on small teams and have solid experience in startups or smaller companies Stay humble and open to feedback, value teamwork, and are always ready to learn and grow Technologies You'll Work With Python/Golang for evaluation systems and data processing LLMs and prompt optimization frameworks Vector databases and retrieval systems AI evaluation and benchmarking tools Data pipeline and automation infrastructure Our U.S. benefits Generous medical, dental, and vision benefits Paid company holidays, sick time, and unlimited time off Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting Paid parental leave Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices 401(k) plan enrollment

You will help build the foundation of Assembled’s integrations platform, ensuring that our products connect seamlessly with customer tools. This role involves developing and monitoring the systems that enable integrations, impacting customer experience significantly. | Candidates should have 5+ years of engineering experience, ideally with a background in building integrations, APIs, or distributed systems. Strong empathy for customers and the ability to navigate ambiguous problem spaces are essential. | About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies like CashApp, Etsy, and Robinhood to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, and driven by a team of experts passionate about problem-solving, we’re at the forefront of support operations technology. The Role We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform. Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to. As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers. This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience. You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves. By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products. Some projects owned by the Integrations team Unified integrations platform: We’re building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence. Enterprise-scale connectors: Our largest customers rely on systems like Salesforce, Zendesk, and ServiceNow. We’re building robust, bi-directional integrations with these platforms to power scheduling, reporting, and AI-driven automation. Real-time sync pipelines: Many integrations require low-latency synchronization of data (e.g. agent schedules, tickets, or knowledge articles). We’re building pipelines that can reliably handle millions of events per day while maintaining consistency. Monitoring and observability for integrations: Integrations fail for reasons outside our control: API changes, expired tokens, third-party outages. We’re investing in systems that make failures visible and actionable for both our team and our customers. AI-native integrations: As we scale our AI agent products, we’re building integrations that allow AI to fetch, reason over, and act within customer systems in real-time. This requires not only traditional data syncs, but also secure action execution and guardrails. You may be a good fit if you: Have 5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems Are excited to design and own a high-leverage platform that powers dozens of integrations across our product surface Have strong empathy for customers and understand that integrations are often mission-critical to adoption and trust Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact Have familiarity with one or more parts of our stack: Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs Data sync & pipelines: Postgres, Snowflake, event queues, Redis Languages: Go and Python Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)