Aspirion

Manage client relationships to improve satisfaction, retention, and value realization while coordinating issue resolution and identifying cross-selling opportunities. | Requires a bachelor's degree and at least five years in client success or management within the healthcare revenue-cycle industry, plus strong communication and analytical skills. | Description For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid. At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor. The Client Success Director is responsible for the holistic relationship management of their assigned clients. The Director is expected to build relationships with their client's decision markers and influencers, understand their business goals, objectives, and problems to collaborate with internal colleagues from Client Success, Sales, Operations, Implementation, Marketing, etc. to serve the needs of their clients and support their success. This role is accountable for client satisfaction, client outcomes and value realization and measured on client retention, expansion, cross-sale referral generation and other management business objectives (MBOs) to support the needs of the business. Key Responsibilities Build and manage ongoing professional relationships with clients and stakeholders Ensure we maintain relationships at multiple levels within the client Provide insights to help drive consistent account placements from assigned clients Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive Organize training for clients by assessing their needs and communicating with both client and Aspirion departments Communicate with clients to resolve escalated processing/protocol issues Conduct performance reviews and executive business reviews with clients, onsite preferred Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services Analyze trends and report on key performance indicators Identify and assess client needs to exceed expectations Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality Maintain HIPAA certification and compliance Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.) Creates process for obtaining information and resolving issues with client All other duties as assigned to maintain company standards and client protocols Performs other related duties as assigned Requirements Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines Proven ability to use a consultative approach and persuasive communication with stakeholders Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place Demonstrate alignment to our company's values Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people Self-starter with high initiative Education and Experience Bachelor's degree required Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required Technical skills using MS Office applications (Word, Excel, Power Point) required Executive presence and presentation skills required Benefits At Aspirion we invest in our employees by offering a full benefits package, including: Health Dental Vision Life insurance Matching 401k Paid Time Off Wellness Program Competitive Salaries Advancement Opportunities AAP/EEO Statement Equal Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.

Design and build Power BI dashboards and reports to support decision-making across operational and executive users. | Requires 5+ years in data experience design, advanced Power BI skills, user discovery experience, and knowledge of SQL and data modeling. | Description: About Aspirion At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone. For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve. We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter. Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike. About the role We are looking for a BI Analytics Experience Designer who is both an experience designer and a hands-on Power BI builder. This person will shape how information reaches the people who act on it and will translate that design into production-ready Power BI reports and dashboards. The work spans frontline operational dashboards used to manage daily workflow and executive-level reporting used to steer the business, and the design challenge is fundamentally different for each. This is a full-partner role in discovery and delivery, and success is measured against whether work drove a decision or changed how someone works. This includes participating in discovery alongside the Product Manager, designing and iterating against real user feedback, building the reporting experience in Power BI, and tracking adoption after delivery to confirm the work is doing what it was built to do. Responsibilities - Discovery Partnership: Join discovery sessions alongside the BI Product Manager when the consumption experience is central to defining the problem. Observe how users interact with data in their actual environment, contribute a user experience perspective before solutions are attached to problems, and push back when a proposed direction is technically solvable but experientially wrong. - Experience Design and Power BI Build: Own information hierarchy, navigation, visualization selection, and layout across BI reporting products, and build those experiences in Power BI. Make and defend design decisions based on the decision the report needs to enable, not aesthetic preference. Translate approved concepts into production-ready dashboards and reports, partnering with the Analytics Developer on data availability before making design commitments. - User and Audience Understanding: Maintain working knowledge of both primary consumer types - operational users who need to act quickly and leadership users who need context and narrative - and design appropriately for each. Test designs with actual users from both categories before work ships. - Prototyping and Iteration: Prototype early and share work before it is finished. Test the design approach, not just the visual details, and iterate based on what users actually do rather than what they say they prefer. Move prototypes into build-ready specifications and shipped Power BI experiences. - Design System and Standards: Own and maintain the Power BI visual standard for the BI team, including color conventions, layout patterns, visualization guidelines, authoring standards, and reusable templates for the two primary use cases. Document design decisions so the standard can be evolved intentionally and applied consistently across new builds. - Experience Outcome Tracking: Track whether shipped work is being used and whether the experience is creating the conditions for decisions to be made. Surface adoption signals and design-related friction back into iteration rather than treating delivery as the endpoint. - Delivery Operations: Participate in sprint planning, backlog grooming, and effort estimation as part of a structured delivery model. Work is tracked and managed in Azure DevOps. Requirements: Qualifications (Minimum) - 5 or more years designing data experiences - dashboards, reports, or analytics interfaces - in a production environment with real business users - Advanced Power BI proficiency with hands-on experience building production dashboards and reports, including report authoring, page design, interaction patterns, and information hierarchy, with the ability to make and defend visualization choices based on the insight being communicated - Demonstrated experience working directly with end users through some form of discovery, including ride-alongs, observational sessions, usability testing, or structured interviews - Working knowledge of SQL, data modeling, and Power BI build constraints sufficient to have an informed conversation with data developers, recognize when a design depends on data that does not exist, and understand when DAX, model design, or source data changes are needed to support the experience - Comfortable operating with a high degree of ownership on a small team, taking work from discovery through design, build, and adoption without dedicated research, QA, or adoption support functions Qualifications (Preferred) - A portfolio or work examples that show both experience design judgment and hands-on delivery of shipped Power BI dashboards or reports - Experience building or contributing to a design system or shared visual standard used and maintained by others - Familiarity with Microsoft Fabric or similar cloud-based analytics platforms - Experience working within a structured sprint-based delivery model with formal intake processes - Healthcare operations, revenue cycle, or claims processing domain experience Compensation details: 130000-130000 Yearly Salary PI16630360cabc-25401-40518342 Remote Skills: Accounts Receivable, Artificial Intelligence (AI), Business Intelligence, Claims Processing, Cloud Computing, Customer/Client Research, Data Analysis, Data Modeling, DevOps, Documentation Design, Healthcare, Healthcare Providers, Hospital Systems, Leadership, Medicaid, Microsoft Product Family, Microsoft Windows Azure, Power BI, Problem Solving Skills, Product Design, Product Management, Production Systems, Prototyping, Quality Assurance, Reimbursement, Reporting Dashboards, Reporting Skills, SQL (Structured Query Language), Sprint Planning, Sybase Powerbuilder, Test Design, Usability Testing, Use Cases, User Interface/Experience (UI/UX) undefined: Aspirion