ASM Research

Assist project managers with organizing and controlling project activities, maintaining project documentation, and supporting team collaboration. | Bachelor's degree or equivalent experience, 1+ years in a fast-paced environment, strong organizational and communication skills. | Job Description   The ER&R/1095-A project is seeking an outgoing, organized, eager, and proactive individual to fill a remote Project Coordinator role within the project PMO team. The candidate will assist the PMs with organizing and controlling project activities. The Project Coordinator role is a non-supervisory role but will be responsible for leading and coordinating members of the project team to accomplish assigned tasks and project deliverables in a timely manner. Support will often be provided in the form of collecting and documenting status updates of project schedule tasks and actions, maintaining files or tools which track appropriate project information or performance data, preparing or revising reports and presentations, and maintaining an organized repository of project information.   Key Responsibilities: * Develop familiarity with Project Management methodologies and of contract stipulations and requirements. * Become knowledgeable of the ER&R/1095-A project and CMS policies and standards. * Ensure all project-identified processes and methodologies are executed and followed as applicable * Support the coordination and timely delivery of project deliverables, schedules, reports, and project plans. * Prepare meeting agendas; capture and send meeting minutes for client meetings * Coordinate data collection for reporting and data analysis * Collaborate with a team of project coordinators and project managers to ensure all aspects of the project are adequately supported. * Monitor status of all project deliverables and communicate priorities, escalating issues in a timely manner to the PMO Manager. * Assist with project site updates including risk register, action log, issue log, deliverables log, lessons learned log, and process improvement log. * Monitor and escalate issues as appropriate. * Excellent verbal and written communication and organizational skills. * Attention to details and multi-tasking abilities. * Problem solving skills.   Required minimum qualifications: * Bachelor’s Degree or equivalent OR 4 years’ relevant experience in lieu of degree. * 1 additional year of relevant experience * Experience working in a fast paced and deadline driven environment. * Must be a US Citizen   Candidates that do not meet the required qualifications will not be considered.   Preferred qualifications:   * Excellent written and verbal communication skills. * Excellent organizational skills and ability to effectively multi-task. * Familiarity with project management tools methodologies. * Ability to learn quickly. * Strong ability to work as a team and individually. Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Manage and oversee service desk operations, lead teams, ensure quality service, and report performance. | Requires 8+ years in service desk/IT support, supervisory experience, ITIL knowledge, and proficiency with ITSM platforms. | Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery processes, coordinates with teams, and ensures compliance with CASTLE-NET policies and best practices. Works closely with stakeholders, customers, and service providers to ensure customer satisfaction, continuous improvement, and alignment with program objectives.   The Service Desk Lead provides supervisory and operational leadership for CASTLE-NET service desk functions. This role manages day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. KEY RESPONSIBILITIES * Provide operational leadership and supervision of service desk operations * Manage service desk shift operations and team coordination * Serve as primary escalation point for service desk issues * Monitor and ensure adherence to SLAs and quality standards * Provide technical guidance and troubleshooting support * Conduct service desk quality assurance reviews * Train and mentor service desk personnel * Generate shift reports and performance metrics REQUIRED QUALIFICATIONS * Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ITIL principles and processes * Proficiency with service desk and ITSM platforms * Excellent problem-solving and technical troubleshooting skills * Strong leadership and communication abilities * Ability to manage multiple priorities in fast-paced environment JOB SPECIFIC SKILLS * Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical Troubleshooting & Escalation Management * Team Supervision & Mentoring * Shift Operations & Quality Control PREFERRED SKILLS * ITIL Foundation certification * ServiceNow platform expertise * Federal IT operations experience * Multi-site service desk coordination * Performance metrics and reporting   Key Responsibilities  * Manage overall service desk operations and team performance  * Provide leadership and supervision to service desk personnel  * Establish and maintain service desk processes and workflows  * Monitor and improve service desk metrics and KPIs  * Ensure adherence to SLAs and quality standards  * Implement continuous improvement initiatives  * Manage service desk staffing, training, and development  * Report on service desk performance to senior management  Required Qualifications  * Bachelor's degree in IT, Business Administration, or related field  * 8+ years of experience in service desk or IT support operations  * Minimum 3-4 years of service desk management or supervisory experience  * Expert understanding of ITIL frameworks and best practices  * Proficiency with service desk and ITSM platforms  * Strong leadership, communication, and interpersonal skills  * Ability to manage budgets and staffing effectively  * Experience with federal IT operations and compliance  Job Specific Skills  * Service Desk Management & Operations  * ITIL Framework & Best Practices  * Team Leadership & Performance Management  * Metrics & KPI Analysis  * Incident & Change Management Processes  Preferred Skills  * ITIL Foundation and Practitioner certifications  * ServiceNow administration and customization  * Federal compliance and security requirements knowledge  * CASTLE-NET environment familiarity  * Customer satisfaction and quality metrics expertise  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Supervise field support operations, provide technical support, and manage support teams to ensure service quality. | 6+ years in field support or end-user services, 2+ years in supervisory roles, strong technical knowledge, and leadership skills. | The Field Office Support Lead (End User Service Lead - Field Support Manager) provides senior-level end-user technical support and leadership for CASTLE-NET program field offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as the primary escalation point for complex field support issues while maintaining alignment with headquarters IT operations. KEY RESPONSIBILITIES * Provide senior-level end-user technical support to field offices * Supervise and manage field support operations and technician teams * Ensure compliance with USACE IT policies and security standards * Conduct field support quality assurance and performance reviews * Train and mentor field support personnel * Escalate and resolve complex technical issues * Generate field support metrics and performance reports * Coordinate with headquarters IT for major support initiatives REQUIRED QUALIFICATIONS * Bachelor's degree in IT or related field preferred * 6+ years of experience in field support, end-user services, or help desk * Minimum 2 years of supervisory or team leadership experience * Strong technical knowledge of end-user systems and support tools * Excellent problem-solving and customer service skills * Strong leadership and team management capabilities * Ability to communicate technical concepts to non-technical users * Demonstrated ability to manage multiple support priorities JOB SPECIFIC SKILLS * End-User Technical Support & Troubleshooting * Field Operations Management & Supervision * Team Leadership & Performance Management * Service Quality & Metrics Analysis * User Training & Knowledge Management PREFERRED SKILLS * CompTIA A+ and Security+ certifications * Microsoft Certified: Modern Desktop Administrator * ITIL Foundation certification * USACE IT environment familiarity * Help desk management system expertise (ServiceNow, etc.) Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Oversee IT service delivery, manage service desk operations, and ensure compliance with policies. | 8+ years in service desk or IT support, 3-4 years of management, ITIL expertise, federal IT compliance knowledge. | The Service Desk Manager is responsible for overseeing IT service delivery to meet the needs of the CASTLE-NET program, managing processes, coordinating with teams, and ensuring compliance with GSA and USACE policies and best practices. Works closely with stakeholders, customers, and service providers to ensure customer satisfaction, continuous improvement, and alignment with program objectives. KEY RESPONSIBILITIES * Manage overall service desk operations and team performance * Provide leadership and supervision to service desk personnel * Establish and maintain service desk processes and workflows * Monitor and improve service desk metrics and KPIs * Ensure adherence to SLAs and quality standards * Implement continuous improvement initiatives * Manage service desk staffing, training, and development * Report on service desk performance to senior management REQUIRED QUALIFICATIONS * Bachelor's degree in IT, Business Administration, or related field * 8+ years of experience in service desk or IT support operations * Minimum 3-4 years of service desk management or supervisory experience * Expert understanding of ITIL frameworks and best practices * Proficiency with service desk and ITSM platforms * Strong leadership, communication, and interpersonal skills * Ability to manage budgets and staffing effectively * Experience with federal IT operations and compliance JOB SPECIFIC SKILLS * Service Desk Management & Operations * ITIL Framework & Best Practices * Team Leadership & Performance Management * Metrics & KPI Analysis * Incident & Change Management Processes PREFERRED SKILLS * ITIL Foundation and Practitioner certifications * ServiceNow administration and customization * Federal compliance and security requirements knowledge * CASTLE-NET environment familiarity * Customer satisfaction and quality metrics expertise Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Manage service desk operations, lead teams, ensure quality and SLA adherence, and report performance. | 8+ years in service desk or IT support, supervisory experience, ITIL knowledge, proficiency with ITSM platforms, leadership skills. | The Service Desk Lead provides supervisory and operational leadership for CASTLE-NET service desk functions. This role manages day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. KEY RESPONSIBILITIES * Provide operational leadership and supervision of service desk operations * Manage service desk shift operations and team coordination * Serve as primary escalation point for service desk issues * Monitor and ensure adherence to SLAs and quality standards * Provide technical guidance and troubleshooting support * Conduct service desk quality assurance reviews * Train and mentor service desk personnel * Generate shift reports and performance metrics REQUIRED QUALIFICATIONS * Bachelor's degree in IT, Business Administration, or related field * 6+ years of experience in service desk operations * Minimum 2 years of supervisory or lead experience * Strong understanding of ITIL principles and processes * Proficiency with service desk and ITSM platforms * Excellent problem-solving and technical troubleshooting skills * Strong leadership and communication abilities * Ability to manage multiple priorities in fast-paced environment JOB SPECIFIC SKILLS * Service Desk Operations Leadership * ITIL & IT Service Management Processes * Technical Troubleshooting & Escalation Management * Team Supervision & Mentoring * Shift Operations & Quality Control PREFERRED SKILLS * ITIL Foundation certification * ServiceNow platform expertise * Federal IT operations experience * Multi-site service desk coordination * Performance metrics and reporting   Key Responsibilities  * Manage overall service desk operations and team performance  * Provide leadership and supervision to service desk personnel  * Establish and maintain service desk processes and workflows  * Monitor and improve service desk metrics and KPIs  * Ensure adherence to SLAs and quality standards  * Implement continuous improvement initiatives  * Manage service desk staffing, training, and development  * Report on service desk performance to senior management  Required Qualifications  * Bachelor's degree in IT, Business Administration, or related field  * 8+ years of experience in service desk or IT support operations  * Minimum 3-4 years of service desk management or supervisory experience  * Expert understanding of ITIL frameworks and best practices  * Proficiency with service desk and ITSM platforms  * Strong leadership, communication, and interpersonal skills  * Ability to manage budgets and staffing effectively  * Experience with federal IT operations and compliance  Job Specific Skills  * Service Desk Management & Operations  * ITIL Framework & Best Practices  * Team Leadership & Performance Management  * Metrics & KPI Analysis  * Incident & Change Management Processes  Preferred Skills  * ITIL Foundation and Practitioner certifications  * ServiceNow administration and customization  * Federal compliance and security requirements knowledge  * CASTLE-NET environment familiarity  * Customer satisfaction and quality metrics expertise  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Develop and lead enterprise architecture standards, drive infrastructure design and innovation, and provide strategic guidance for IT initiatives. | Requires 10+ years in enterprise or infrastructure architecture, expertise in standards and governance, and experience with large-scale IT transformation. | The Enterprise Architect is responsible for infusing innovation into government-approved program solutions, services, and operations. This role supports infrastructure engineering design, enterprise architecture standards, governance, and infrastructure architecture across on-premises, cloud, and hybrid environments. The Architect leads efforts in experimentation, prototyping, concept development, planning, systems design, integration, testing, automation, and service support.  Key Responsibilities  * Develop enterprise architecture standards and governance frameworks  * Lead infrastructure architecture design for on-premises, cloud, and hybrid environments  * Drive innovation in government-approved program solutions  * Conduct infrastructure assessments and optimization analysis  * Lead systems integration, testing, and automation initiatives  * Develop strategic IT plans and roadmaps  * Ensure infrastructure aligns with organizational objectives  * Provide technical leadership and strategic guidance to IT teams  Required Qualifications  * Bachelor's degree in Computer Science, IT, or related field  * 10+ years of recognized expertise in enterprise or infrastructure architecture  * Expert understanding of enterprise architecture principles, standards, and governance  * Significant experience with infrastructure architecture and systems design  * Strong analytical, problem-solving, and communication skills  * Demonstrated ability to influence senior leadership and stakeholders  * Expert-level knowledge of federal IT requirements and standards  * Experience with large-scale IT transformation initiatives  Job Specific Skills  * Enterprise Architecture Design & Strategy  * Infrastructure Architecture (On-Premises, Cloud, Hybrid)  * Systems Integration & Governance  * IT Portfolio & Strategic Planning  * Federal Compliance & Standards (NIST, FedRAMP)  Preferred Skills  * TOGAF (The Open Group Architecture Framework) certification  * AWS Solutions Architect or Azure Solutions Architect Expert certification  * Federal enterprise architecture framework (FEAF) expertise  * USACE IT environment and strategy familiarity  * Digital transformation and innovation leadership  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Design, implement, and maintain IT infrastructure platforms, ensuring reliability, scalability, and security, while supporting application deployment and automation. | Extensive experience in platform engineering, virtualization, containerization, cloud management, automation, and disaster recovery, with relevant certifications preferred. | The Platform Engineer (Ops Technology Lead) is responsible for designing, implementing, and maintaining IT infrastructure platforms within the CASTLE-NET program, ensuring reliability, scalability, and security. This role supports application deployment and management, ensures compliance with CASTLE-NET policies, and works closely with IT teams, developers, and stakeholders to optimize platform solutions, automate processes, and provide advanced technical support.  Key Responsibilities  * Design and implement IT infrastructure platforms  * Ensure platform reliability, scalability, and security  * Support application deployment and lifecycle management  * Conduct platform assessments and optimization analysis  * Implement infrastructure automation and orchestration  * Develop disaster recovery and business continuity capabilities  * Manage platform documentation and technical specifications  * Mentor junior technical staff and provide technical leadership  * Required Qualifications  * Bachelor's degree in IT, Computer Science, or related field  * 8+ years of experience in platform engineering or related role  * Expert understanding of platform engineering principles  * Experience with virtualization, containerization, and cloud platforms  * Excellent problem-solving and analytical skills  * Ability to manage multiple complex technical initiatives  * Proficiency in developing comprehensive technical documentation  * Knowledge of data security best practices and compliance  Job Specific Skills  * Infrastructure Platform Design & Implementation  * Virtualization & Containerization Technologies  * Cloud Platform Management (Azure/AWS/GCC)  * Automation & Infrastructure as Code  * Disaster Recovery & Business Continuity Planning  Preferred Skills  * Certified Kubernetes Administrator (CKA)  * AWS Solutions Architect or Azure Solutions Architect certification  * FedRAMP and federal compliance knowledge  * Platform assessment and optimization expertise  * CASTLE-NET environment familiarity  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Coordinate and integrate IT services across multiple providers, ensuring seamless delivery and continuous improvement. | Requires a bachelor's degree, 4+ years in federal contracting, experience unifying processes among providers, and strong communication skills. | The Service Delivery Lead serves as the primary Service Integration and Management (SIAM) integrator for CASTLE-NET IT services, responsible for coordinating and integrating interdependent services across multiple service providers (Government, contractor, and other providers) into efficient, innovative, agile, and cost-effective end-to-end solutions. This role ensures USACE mission needs are met through effective service orchestration, governance, and continuous improvement while maintaining alignment with GSA and USACE policies. KEY RESPONSIBILITIES * Coordinate and integrate IT services across multiple service providers to ensure seamless delivery * Serve as the primary liaison between service providers, Government, and USACE stakeholders * Develop and maintain service integration strategies and governance frameworks * Monitor service delivery performance against established SLAs and KPIs across all provider services * Facilitate collaborative problem-solving and escalation management among service provider teams * Document and communicate service integration processes, responsibilities, and expectations * Conduct root cause analysis on service failures and implement corrective actions * Establish and maintain service integration procedures aligned with ITIL best practices * Support continuous improvement initiatives through data analysis and stakeholder feedback * Prepare service delivery status reports and performance briefings for leadership REQUIRED QUALIFICATIONS * Bachelor's degree in IT, Business Administration, Management, or related field (or equivalent work experience) * Minimum 4 years of experience in federal contracting environment * Demonstrated experience unifying processes, assigning responsibilities, and fostering collaboration among multiple providers * Proven ability to manage multiple tasks effectively with strong problem-solving and analytical skills * Excellent communication and interpersonal skills with ability to influence diverse stakeholder groups * Expert-level knowledge of service delivery documentation, root cause analysis, and corrective action processes * Strong attention to detail and organizational skills with ability to work independently and as part of a team PREFERRED QUALIFICATIONS * ITIL Foundation or ITIL Practitioner certification * Experience with Service Integration and Management (SIAM) frameworks * Familiarity with GSA and USACE IT service policies and procedures * Background with federal IT contracting and government service delivery models * Experience with ServiceNow or similar ITSM platforms * Knowledge of federal compliance requirements (FedRAMP, NIST, FISMA) REQUIRED SKILLS * Service Integration & Management  * Multi-vendor Coordination & Management  * ITIL Framework & Processes  * Stakeholder Management & Communication  * Root Cause Analysis & Problem Solving  PREFERRED SKILLS * ServiceNow Administration  * Federal Service Delivery Models  * Process Documentation & Governance  * Compliance & Risk Management  * SLA/KPI Development & Monitoring  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Lead IT service delivery, implement ITIL practices, and oversee operational performance and compliance. | 8+ years in IT operations or service delivery, expert knowledge of ITIL, leadership experience, and understanding of IT infrastructure. | The Operations Manager, serving as Enterprise Operations Lead, is responsible for delivery of IT service and projects for operations to ensure end-to-end service delivery based on Government-approved ITSM processes. This role leads the analysis, planning, and implementation of ITSM initiatives, identifies IT operational requirements, provides day-to-day leadership and quality control, and ensures continuous improvement of ITIL practices while maintaining alignment with organizational objectives and reducing costs and schedule impacts. KEY RESPONSIBILITIES * Lead delivery of IT services and operations projects based on government-approved ITSM frameworks and ITIL best practices * Analyze operational requirements and plan ITSM initiatives to support USACE objectives * Implement ITIL practices and processes across the organization with focus on continuous improvement * Provide day-to-day leadership, quality control, and technical expertise to operations teams * Ensure all USACE-supported devices and systems are properly configured with latest patches and security updates * Monitor operational performance metrics and KPIs against established targets * Identify opportunities for process optimization, cost reduction, and schedule improvements * Coordinate patch management, configuration management, and change control processes * Ensure compliance with cybersecurity requirements and operational security standards * Lead incident response coordination and ensure timely resolution of operational issues * Develop and maintain operational procedures, documentation, and knowledge management systems * Mentor operations team members and develop staff capabilities * Report operational status and performance to senior management and stakeholders REQUIRED QUALIFICATIONS * Bachelor's degree in IT, Business Administration, Management, or related field (or equivalent work experience) * 8+ years of experience in IT operations management, service delivery management, or related role * Expert-level knowledge of ITIL frameworks, ITSM processes, and operational best practices * Demonstrated leadership experience with ability to guide and mentor technical teams * Strong understanding of IT infrastructure, systems administration, and operational support * Excellent project management, problem-solving, analytical, and communication skills * Ability to manage multiple operational initiatives simultaneously while maintaining quality standards PREFERRED QUALIFICATIONS * ITIL Foundation and ITIL Practitioner certifications * PMP (Project Management Professional) or equivalent project management certification * Experience with USACE or federal government IT operations and compliance requirements * Knowledge of patch management, configuration management, and change control frameworks * Familiarity with ServiceNow or similar ITSM platforms * Background in federal IT contracting and government service delivery models * Experience with security compliance frameworks (FISMA, NIST, FedRAMP) * Knowledge of cloud infrastructure and hybrid IT operations REQUIRED SKILLS * IT Operations Management & Service Delivery  * ITIL Framework & Process Implementation  * Team Leadership & Performance Management  * Patch & Configuration Management  * Project Planning & Execution  PREFERRED SKILLS * Strategic Planning & Organizational Alignment  * Process Improvement & Optimization  * Budget Management & Cost Control  * Incident & Change Management  * Federal Compliance & Risk Management  Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Develops, tests, and maintains web-based applications and systems, ensuring compliance with standards and client needs. | Requires 2-5 years of programming experience, familiarity with Java, C#, Python, SQL, JavaScript, and relational databases, along with strong communication and problem-solving skills. | The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. * Coordinates with content developers and graphics designers to ensure that needs are technically feasible, translating detailed designs into executable software. * Provides technical site maintenance and advice on moderately complex issues related to animation, search engine techniques, link integrity, navigation, browsers, graphics, and other technical web developments. * Prepares functional specifications from which programs will be written and then designs, codes, debugs, and documents programs. * Develops the requirements of a product from inception to conclusion. Tests, debugs, and refines the software to produce the required product * Designs user interfaces of interactive web applications including ADA 508, and cross browser compliance. * Maintains compliance with standards and conventions in developing programs. * Develops required specifications for simple to moderately complex programs or problems.   * Conducts systems tests, monitors test results, and takes appropriate corrective action for the non-routine issues. * Creates coded unit tests and works with Testers/Information Assurance to address program and/or security findings. * Prepares required documentation, including block diagrams, logic flow charts and software program documentation. Minimum Qualifications * Bachelor’s Degree in Computer Science, Information Systems or a related field or equivalent relevant experience. * 2-5 years of experience with programming or web development activities. Other Job Specific Skills * Must be detail oriented, as well as able to work well with clients. * Experience with Java, C#, Python, XML, JavaScript, , or other programming languages in order to design and develop prototypes from the ground up. * Participate in all phases of software development with a focus on design, development, and implementation using Java, C#, SQL, Javascript, or other programming language. * Experience developing scalable databases and applications against a relational database such as Oracle or SQL Server preferred. * Excellent verbal and written communication skills. * Must work efficiently within multiple teams.  * Ability to multi-task, work well under pressure, and work in a closed environment with others. * Maintains current knowledge of relevant technology. * Strong problem solving, logic, and analytic skills. * Applies knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. * Familiar with and utilized best programming standards and practices in a professional capacity. * Experience in information system design, including application programming on large-scale case management systems and the development of software to satisfy design objectives Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

The EDI Analyst will analyze discrepancies in the SBE payment dispute process and work on continuous process improvement. Responsibilities include reviewing payment cases, providing root cause analysis, and drafting responses for complex cases. | Candidates must have a Bachelor's Degree or equivalent experience, along with at least 2 years in the healthcare industry. US citizenship is required, and preferred qualifications include experience with X12 transactions and federal projects. | Working in partnership with internal teams, The SBE Disputes EDI Analyst will also be responsible for analysis of discrepancies in the SBE payment dispute process for multiple stakeholders and continuous process improvement of the payment dispute process as well as disposition payment casework with accuracy. He/she will be investigating and providing root cause analysis updates, providing solutions, and drafting issuer responses for complex cases.   Key Responsibilities:  * Review, analyze, and disposition Payment cases with 95% plus accuracy monthly. * Must have a positive attitude and be open to providing solutions and improvements. * Ability to work with complex cases and apply critical thinking skills. * Ability and willingness to think outside of the box and determine creative solutions to business needs/requirements. * Proven ability to multi-task while ensuring flexibility to meet deadlines and support team goals. * Monitor deliverables and ensure timely completion of cases assigned. * Prioritizing initiatives based on business needs and requirements. * Work to resolve issues in a timely and accurate manner and escalate as appropriate. * Excellent verbal and written communication skills. * High organizational skills and attention to detail. * Participate in review and delivery of recurring reports including the Semi-Monthly Issuer Report and Dispute Disposition Report (DDR). * Ability to efficiently work on issuer specific requests and provide timely and detailed responses. * Communicate with team leader and management team regarding escalated casework or issuer concerns. * Ability to deliver presentations in a clear, concise, and engaging manner. * Ability to identify and prioritize responsibilities while completing multiple tasks independently. * Effectively answers complex enrollment and payment questions in a clear and concise written and verbal manner. * Works effectively in a team and independently to complete all tasks in a timely manner with minimal oversight. * Review documented training material, including policy and process documents, for review and accuracy. * Handle ambiguity and change, manage priorities and tasks in a changing environment. * Work with the technical and development team to resolve identified issues in a timely manner. * Work closely with technical team and escalate all the front and backend Issues. * Be able to communicate complex scenarios related to Marketplace enrollment records and reconciliation.   Required minimum qualifications: * Bachelor’s Degree or equivalent OR 4 years’ relevant experience in lieu of degree. * 2 additional years of experience in the health care industry. * Must be a US Citizen   Candidates that do not meet the required qualifications will not be considered.   Preferred qualifications:   * 1 year of experience with X12 transactions * 1 year of experience with federal data or projects (including but not limited to agencies such as CMS, IRS, DOD, VA, SSA or another federal agency) * Knowledge of the Affordable Care Act * Project management experience * Experience with Federal contracts * Experience with premium payment transactions * Experience in reconciliation of enrollment transactions * Experience with Power BI Reports and Dashboards * Experience with Microsoft Office Suite * Experience with SQL queries Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.