Ashfield Healthcare, LLC

Translate business needs into system requirements, create process diagrams, and collaborate with technical teams to optimize patient access workflows. | Requires 5+ years in business analysis, experience with Salesforce and Azure DevOps, and knowledge of healthcare privacy regulations. | Candidates must be authorized to work in the United States without sponsorship now or in the future. Inizio Engage is seeking an experienced Senior Business Solutions Analyst to support the design, optimization, and delivery of technology solutions that enable best-in-class patient access and HUB services. In this role, you will partner with business teams, product/Project management, digital project leadership, development, validation, and operations to translate patient journey workflows into efficient, compliant, and scalable systems. You will play a critical part in improving time-to-therapy, enhancing case management workflows, and ensuring a seamless experience for patients, providers, and internal teams. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions Employee discounts & exclusive promotions Recognition programs, contests, and company-wide awards Exceptional, collaborative culture Best Places to Work in BioPharma (2022, 2023, & 2024) Certified Great Place to Work (2022, 2023, 2025) What will you be doing? Translate business needs and patient access workflows into clear user stories and acceptance criteria. Gather and document requirements for key HUB activities such as enrollment, benefits verification, prior authorization, appeals, case management, financial assistance, and specialty pharmacy coordination. Create workflow diagrams, process maps, and data flow documentation to guide system design. Serve as a liaison between Business Stakeholders, Digital PMO, Product Management, Development, and Validation teams. Work extensively in Azure DevOps for backlog management, sprint planning, and requirement traceability. Provide functional expertise in Salesforce, especially Salesforce Health Cloud, to support patient services workflows. Contribute to integration planning with HUB ecosystem partners (eBV/ePA vendors, specialty pharmacies, copay vendors, EHR/EMR systems). Ensure all processes and documentation align with HIPAA, GDPR, PHIPA, and related privacy/security requirements. Collaborate with Validation to support UAT, system documentation, and regulatory compliance. Assist in defining KPIs such as PA turnaround time, time-to-therapy, and case progression metrics. Partner with reporting teams to ensure data alignment and operational visibility. What do you need for this position? 5+ years Business Analyst experience, including 3+ years in HUB services, patient access, or pharmaceutical support programs. Experience working with Salesforce (preferably Health Cloud) and Microsoft Azure DevOps. Strong understanding of Agile methodologies. Ability to document business processes, workflows, data mappings, and requirements. Excellent analytical, communication, and problem-solving skills. Understanding of patient privacy regulations (HIPAA, GDPR, PHIPA). Preferred Experience with reporting / analytics tools (e.g., Tableau, Power BI). CRM integration experience within patient services environments. Familiarity with validated system environments (21 CFR Part 11) or GxP documentation. Call center or CSO operational knowledge. About Inizio Engage Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need. We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them. To learn more about Inizio Engage, visit us at: https://inizio.health/ Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered. Inizio Engage is a strategic, commercial and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Manage sales teams and client relationships to ensure project delivery, operational excellence, and profitability in pharmaceutical healthcare projects. | 7+ years sales management experience in pharmaceutical or healthcare industry, operational execution skills, team leadership, and a 4-year degree. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves being the primary point of contact for field Sales Representatives and client District Managers, ensuring successful project delivery and achieving operational excellence to exceed client expectations. • Communicate with client contacts (District Managers) regularly (written and verbal) to provide and receive updates on project performance, gain feedback, and build relationships. • Supply direction to Sales Representatives on Territory Management, Expense Reporting, Time Tracking, Administrative tasks, HR and Benefits guidance. • Design and/or manage team business plans, KPI’s, employee development plans, monthly reports, and various client requests as scoped in the SOW. • Take accountability for profitability of project, ensuring accurate and timely invoicing, Sales Fee Trackers, Attendance Trackers, Expense Analysis Trackers, and Team P&L Review. • Provide performance management for the Sales team when the need arises. • Ensure that Sales activities are in compliance with all regulations. • Organize employee training, conferences, and individual client meetings. • Arrange recruiting/interviewing of potential employees. • Attend client meetings, operational meetings, conferences, and other various commitments when needed. • Administrative management of Sales team. Qualifications • 4 year Degree from an accredited College or University. • Current or previous Sales Management experience within the Pharmaceutical and Healthcare Industry. • 7+ years’ experience in roles requiring increased responsibilities for both managing direct report employees and operational execution of client contracts to exceed projected goals. • A practical understanding of the pharmaceutical and healthcare industries. • Understanding of current industry climates including sales, potential opportunities, managed care environments, and competition. • Success leading internal and external teams over extended periods of time. Benefits • Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions • Employee discounts & exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture • Best Places to Work in BioPharma (2022, 2023, & 2024) • Certified Great Place to Work (2022, 2023, 2025) Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need. • We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing. • To learn more about Inizio Engage, visit us at: https://inizio.health/