Ascend Technologies

Provide escalated support and operational maintenance for client cloud environments including Microsoft Azure and Office 365 services, and lead project-based initiatives. | At least 8 years IT experience with 5 years supporting O365, Exchange, SharePoint, Teams, and Azure, bachelor's degree preferred, and relevant certifications. | Sr. Microsoft O365 Cloud Engineer PURPOSE: Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. RESPONSIBILITIES: Analyze each client's specific request and determine the underlying problem and recommend proper solution In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration Manage Microsoft Volume Licenses, EA and Reservation In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA Operational expertise InTune and other MDM solutions Troubleshoot SQL Database and SQL reporting Design, develop, and implement cloud-based solutions using Microsoft Azure Implement and manage virtual servers (Hyper-V/VMware) Server administration – Drive expansion, Root cause analysis Administration of Azure AD/Entra ID Support applications and functions in Azure Cloud Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards Troubleshoot InTune and other MDM solution experience Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes Other responsibilities assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCE Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent. Prefer 8+ years of professional IT experience in a client facing role plus 5+ years of experience supporting O365, Exchange online, SharePoint, Teams and Azure Ability to function on application and technical tasks with little or no supervision Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely Proven excellence in decision making when multiple alternatives are presented Ability to lead major incident escalation and resolution efforts Excellent organizational, verbal and written communication skills Effectively works with team members, motivating them in difficult situations Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred Advanced PowerShell scripting experience At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: Committed to Client Success: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. Integrity: We are unquestionably committed to doing the right thing even when it is hard. Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. Salary Expectations: $90,000-$100,000 The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

Design, deploy, and maintain secure, scalable, automated Azure cloud infrastructure and lead migration projects. | Bachelor's degree and 5+ years systems engineering experience including 3+ years with Azure, plus proficiency in infrastructure as code and scripting. | Azure Systems Engineer This is a fully remote position. PURPOSE The Azure Systems Engineer plays a key role in designing, deploying, and maintaining secure, scalable, and automated cloud infrastructure solutions within the client's Azure ecosystem. This position combines advanced systems engineering and automation expertise with strong collaboration, Agile delivery participation, and client-facing communication. The engineer will contribute to infrastructure modernization, hybrid environment optimization, and enterprise-level cloud strategy. Acting as a bridge between architecture, engineering, and client delivery, the role ensures that cloud solutions are reliable, efficient, and aligned with business goals. RESPONSIBILITIES Infrastructure Engineering & Cloud Implementation Design, configure, and deploy Azure infrastructure components, including computer, storage, networking, and security services. Build and manage hybrid and cloud-native systems using Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates. Implement automated deployment and configuration pipelines using GitHub Actions, Azure DevOps, or Ansible. Support cloud modernization and migration initiatives including virtualization, containerization (Docker, Podman, Talos), and Kubernetes cluster deployments. Administer and optimize Azure Entra ID (AAD), SSO configurations, and application identity integrations. Systems Administration & Operations Configure and manage Windows and Linux servers across cloud and on-premises environments. Monitor system performance using programs such as Grafana, Graylog, Wazuh, and Uptime Kuma to ensure high availability, uptime, and security. Design, configure, and maintain enterprise network infrastructure (Cisco, Palo Alto, VyOS) including VPNs, VLANs, DNS, and firewall rules. Develop and maintain automation scripts in PowerShell, Bash, and Python to streamline infrastructure tasks. Manage internal certificate authorities (CAs), group policies, and endpoint security configurations. Migration & Implementation Develop detailed migration roadmaps and execution plans to transition workloads from on-premises or other environments to Azure. Lead complex migration and modernization projects leveraging automation and DevOps frameworks. Provide technical mentorship to implementation teams throughout the solution lifecycle. Conduct environment readiness assessments, security evaluations, and performance optimizations to ensure smooth deployment. Agile Team Collaboration Actively participate in Agile ceremonies (daily standups, sprint planning, retrospectives) and collaborate within cross-functional delivery teams. Partner with architects, DevOps engineers, and application teams to prioritize user stories, refine technical tasks, and ensure sprint deliverables meet client and project objectives. Contribute to continuous improvement initiatives focused on velocity, automation maturity, and quality outcomes. Support backlog grooming, documentation updates, and post-implementation reviews to ensure lessons learned drive improvement. Client and Stakeholder Engagement Communicate effectively with clients to gather requirements, discuss design considerations, and provide technical updates throughout project lifecycles. Deliver clear, concise explanations of technical concepts to non-technical stakeholders and management teams. Represent the Professional Services organization in client meetings, offering insights into infrastructure design, cloud strategy, and best practices. Collaborate with business partners to align technology solutions with the client’s enterprise goals and client success metrics. Security & Compliance Lead or contribute to cloud and system security remediation projects to meet compliance frameworks such as CMMC and corporate security standards. Deploy and maintain endpoint protection, logging, and alerting systems for proactive incident response. Implement network segmentation, access control, and encryption to maintain a Zero Trust security posture. MINIMUM SKILLS, EDUCATION, AND EXPERIENCE Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience). 5+ years of experience in systems engineering, infrastructure management, or cloud operations, including 3+ years with Azure environments. Proficiency with Azure Resource Manager (ARM), Terraform, Ansible, and Bicep for infrastructure automation. Hands-on experience managing both Windows Server and Linux environments. Deep knowledge of Azure networking, identity (AAD/Entra ID), security, and monitoring services. Experience with CI/CD pipelines (Azure DevOps, GitHub Actions) and version control (Git). Skilled in scripting and automation using PowerShell, Bash, and Python. Proven ability to work within Agile/Scrum frameworks, collaborating closely with technical and non-technical team members. Strong communication and relationship-building skills in client-facing roles. PREFERRED SKILLS, EDUCATION, AND EXPERIENCE Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect Expert, or DevOps Engineer Expert. Experience implementing Azure monitoring, governance, and policy frameworks. Familiarity with Microsoft IoT and its integration within Azure-based infrastructure. Experience with SQL systems (MSSQL, MySQL, PostgreSQL) for system and application support. Familiarization with MongoDB or Quadrant databases and their integration within distributed infrastructure environments. Working knowledge of network automation, GitOps, and observability platforms. Familiarity with on-prem virtualization platforms (VMware vSphere, Proxmox) Starting Compensation Range: $120,000 per year The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: Committed to Client Success: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. Integrity: We are unquestionably committed to doing the right thing even when it is hard. Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. PHYSICAL DEMANDS: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Provide escalated support and operational maintenance for client cloud environments and lead project-based infrastructure upgrades and deployments. | At least 8 years IT experience with 5 years supporting O365, Exchange, SharePoint, Teams, and Azure; bachelor's degree preferred; relevant certifications required. | Sr. Microsoft O365 Cloud Engineer PURPOSE: Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. RESPONSIBILITIES: Analyze each client's specific request and determine the underlying problem and recommend proper solution In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration Manage Microsoft Volume Licenses, EA and Reservation In-depth experience baselining & configuring OneDrive, Teams, Sharepoint, Conditional Access controls, and MFA Operational expertise InTune and other MDM solutions Troubleshoot SQL Database and SQL reporting Design, develop, and implement cloud-based solutions using Microsoft Azure Implement and manage virtual servers (Hyper-V/VMware) Server administration – Drive expansion, Root cause analysis Administration of Azure AD/Entra ID Support applications and functions in Azure Cloud Monitor new developments and emerging Cloud technology trends and identify new products with potential benefit to Ascend clients with in-depth research of each product Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered Partner with Information Security/Cybersecurity to ensure infrastructure solutions comply with Cloud security standards Troubleshoot InTune and other MDM solution experience Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution Consistently create and maintain documentation of client environments and Ascend Technologies best practices and processes Other responsibilities assigned by management MINIMUM SKILLS, EDUCATION AND EXPERIENCE Bachelor’s Degree in a technical field preferred. Computer Science, MIS or equivalent. Prefer 8+ years of professional IT experience in a client facing role plus 5+ years of experience supporting O365, Exchange online, SharePoint, Teams and Azure Ability to function on application and technical tasks with little or no supervision Adapt when required to adjust to multiple demands, shifting priorities, ambiguity and rapid change Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely Proven excellence in decision making when multiple alternatives are presented Ability to lead major incident escalation and resolution efforts Excellent organizational, verbal and written communication skills Effectively works with team members, motivating them in difficult situations Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred Advanced PowerShell scripting experience At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: Committed to Client Success: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. Integrity: We are unquestionably committed to doing the right thing even when it is hard. Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. Salary Expectations: $90,000-$100,000 The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

Provide escalated technical support and lead infrastructure projects including deployments and upgrades. | 7+ years client-facing infrastructure experience, VMWare certifications, proficiency in Windows Server, cloud technologies, and advanced PowerShell scripting. | Sr. Infrastructure Systems Engineer This is a fully remote position PURPOSE This role will provide escalated support and operational maintenance to client environments. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. RESPONSIBILITIES Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely Operate and maintain Windows servers on a virtualized environment (VMWare/Hyper-V) Experience building and working within Azure/AWS environments Experience with support and administration of environments with high-availability and disaster recovery technologies Troubleshooting skills to be used to analyze various alerts from servers and get to root cause of the issues Understanding of server operating systems, how to remotely manage servers operating systems and hardware Assess resource utilization (memory and CPU) to troubleshoot low recourse utilization alerts Understand network concepts TCP/IP, OSI, Vlan, IP, Subnet Mask, Default Gateway, etc.) Understanding and management of certificates - what they are used for and how they are generated Ability to participate in on-call rotation Ability to perform off-hours changes when needed Windows Server OS Management and support of server operating systems (knowledge of deprecated server OS’s will be needed as well: 2008, and 2008R2, 2012). Management of all installable Windows Roles and Features available for the versions of the MS Operating Systems. Including but not limited to: Active Directory/Entra DNS DHCP File Service Print Services Failover Clustering Remote Desktop Services Network Policy and Access Services Web Server NTP WMI Certificate Authorities General understanding on how to backup and recovery options for windows server OS’s. General understanding on how window server OS’s security and feature patching works. Understand the difference between share and NTFS permissions and how effective permissions are calculated. Understand where windows will log issues as well as the various Roles and Features that can be added to any windows server OS. Need to be able to review these log entries and find additional information about the events and possible causes. Understanding of a Microsoft Certificate Authority hierarchy (root CA, intermediate CA, etc.) and how certificates are issued and revoked. Server Virtualization VMWare Understand the vSphere components and what their function in the environment is VCSA (vCenter), hosts, datastores, vSwitches/PortGroups, and VM’s. General understanding on how to troubleshoot resource utilization alerts from Hosts, datastores, and VM’s. Understand what a snapshot is and what its use cases are (when to use them when to not). Understanding of what the VMware Tools are and how to update them. Understand what maintenance mode is and how it is used. General understanding of how hosts are patched and rebooted. Windows Hyper-V Ability to manage and monitor Hyper-V virtualization infrastructure, including virtual machines, hosts, and networks. Implement, configure, and maintain Hyper-V clusters for high availability and disaster recovery . Troubleshoot virtualization issues and provide technical support to users and teams. Collaborate with cross-functional teams to assess and implement virtualization solutions. Other responsibilities as assigned by management. MINIMUM SKILLS, EDUCATION, AND EXPERIENCE 7+ years of similar work experience in a client-facing role VMWare certifications VCP/VCAP Advanced PowerShell scripting experience Ability to perform off-hours changes Proficiency in cloud technology infrastructure, networking, and system integrations. Demonstrated ability to respond to client questions and provide timely, professional support. Experience performing operational maintenance, system upgrades, and issue troubleshooting. Ability to deliver responsive service and quality work products that contribute to client satisfaction. Strong client service orientation with a focus on timely communication and follow-through Excellent organizational, verbal, and written communication skills A passion for technology and problem-solving Efficiently manage multiple tasks Contribute in a fast-paced, team-oriented environment Exhibit excellent leadership, communication, interpersonal and organization skills Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients PREFERRED SKILLS, EDUCATION, AND EXPERIENCE Microsoft (MCP, MCSA) certifications Linux Starting Compensation Range: $100,000 per year The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: Committed to Client Success: Our actions and our words always align with the best interest of the client. One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. Integrity: We are unquestionably committed to doing the right thing even when it is hard. Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. PHYSICAL DEMANDS: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Provide escalated support and operational maintenance for client environments including virtualization, cloud, and Windows Server management. | 7+ years client-facing experience with VMware certifications, advanced PowerShell, cloud infrastructure, Windows Server roles, and strong communication skills. | Job Description: • Provide escalated support and operational maintenance to client environments • Work on client project initiatives, including infrastructure upgrades and new technology deployments • Serve as an escalation point for the Network Operations Center and support engineers • Resolve complex issues and assist non-technical users with remote troubleshooting • Operate and maintain Windows servers in VMware/Hyper-V virtualized environments • Build and manage Azure and AWS environments • Support high-availability and disaster-recovery environments • Analyze server alerts, troubleshoot resource utilization, and identify root causes • Manage Windows Server operating systems, roles, features, security patching, permissions, certificates, logging, backup, and recovery • Manage and troubleshoot VMware vSphere and Hyper-V infrastructure • Implement, configure, and maintain Hyper-V clusters • Collaborate with cross-functional teams on virtualization solutions • Participate in on-call rotations and perform off-hours changes when needed • Perform other responsibilities assigned by management Requirements: • 7+ years of similar work experience in a client-facing role • VMware certifications, including VCP/VCAP • Advanced PowerShell scripting experience • Proficiency in cloud technology infrastructure, networking, and system integrations • Experience responding to client questions and providing timely, professional support • Experience with operational maintenance, system upgrades, and issue troubleshooting • Ability to provide responsive service and quality work products • Strong client service orientation and timely communication • Excellent organizational, verbal, and written communication skills • Ability to manage multiple tasks in a fast-paced, team-oriented environment • Experience with Windows Server operating systems, including deprecated versions 2008, 2008 R2, and 2012 • Knowledge of Windows Server roles and features, including Active Directory/Entra, DNS, DHCP, file and print services, failover clustering, Remote Desktop Services, Network Policy and Access Services, Web Server, NTP, WMI, and Certificate Authorities • Understanding of Windows Server backup, recovery, security, feature patching, logging, and share versus NTFS permissions • Understanding of Microsoft Certificate Authority hierarchies and certificate issuance and revocation • Understanding of VMware vSphere components, hosts, datastores, vSwitches/port groups, virtual machines, snapshots, VMware Tools, maintenance mode, and host patching • Ability to manage and monitor Hyper-V virtual machines, hosts, networks, and clusters • Ability to participate in on-call rotation and perform off-hours changes • Preferred: Microsoft MCP or MCSA certifications • Preferred: Linux experience • Must be able to sit, stand, and bend for the duration of the shift • Occasional lifting up to 50 lbs and driving to client work sites Benefits: • Fully remote position • Starting compensation of $100,000 per year • Opportunity to work on client projects involving infrastructure upgrades and new technology deployments • Diversity, equity, and inclusion commitment • Team-oriented environment • Occasional lifting up to 50 lbs

Provide escalated support and operational maintenance for client environments including Windows server management, virtualization, and cloud technologies. | 7+ years client-facing experience with VMware certifications, advanced PowerShell skills, and proficiency in cloud infrastructure and system integrations. | Sr. Infrastructure Systems Engineer This is a fully remote position PURPOSE This role will provide escalated support and operational maintenance to client environments. This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. RESPONSIBILITIES • Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution • Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely • Operate and maintain Windows servers on a virtualized environment (VMWare/Hyper-V) • Experience building and working within Azure/AWS environments • Experience with support and administration of environments with high-availability and disaster recovery technologies • Troubleshooting skills to be used to analyze various alerts from servers and get to root cause of the issues • Understanding of server operating systems, how to remotely manage servers operating systems and hardware • Assess resource utilization (memory and CPU) to troubleshoot low recourse utilization alerts • Understand network concepts TCP/IP, OSI, Vlan, IP, Subnet Mask, Default Gateway, etc.) • Understanding and management of certificates - what they are used for and how they are generated • Ability to participate in on-call rotation • Ability to perform off-hours changes when needed Windows Server OS • Management and support of server operating systems (knowledge of deprecated server OS’s will be needed as well: 2008, and 2008R2, 2012). • Management of all installable Windows Roles and Features available for the versions of the MS Operating Systems. Including but not limited to: • Active Directory/Entra • DNS • DHCP • File Service • Print Services • Failover Clustering • Remote Desktop Services • Network Policy and Access Services • Web Server • NTP • WMI • Certificate Authorities • General understanding on how to backup and recovery options for windows server OS’s. • General understanding on how window server OS’s security and feature patching works. • Understand the difference between share and NTFS permissions and how effective permissions are calculated. • Understand where windows will log issues as well as the various Roles and Features that can be added to any windows server OS. Need to be able to review these log entries and find additional information about the events and possible causes. • Understanding of a Microsoft Certificate Authority hierarchy (root CA, intermediate CA, etc.) and how certificates are issued and revoked. Server Virtualization VMWare • Understand the vSphere components and what their function in the environment is VCSA (vCenter), hosts, datastores, vSwitches/PortGroups, and VM’s. • General understanding on how to troubleshoot resource utilization alerts from Hosts, datastores, and VM’s. • Understand what a snapshot is and what its use cases are (when to use them when to not). • Understanding of what the VMware Tools are and how to update them. • Understand what maintenance mode is and how it is used. • General understanding of how hosts are patched and rebooted. Windows Hyper-V • Ability to manage and monitor Hyper-V virtualization infrastructure, including virtual machines, hosts, and networks. • Implement, configure, and maintain Hyper-V clusters for high availability and disaster recovery . • Troubleshoot virtualization issues and provide technical support to users and teams. • Collaborate with cross-functional teams to assess and implement virtualization solutions. • Other responsibilities as assigned by management. MINIMUM SKILLS, EDUCATION, AND EXPERIENCE • 7+ years of similar work experience in a client-facing role • VMWare certifications VCP/VCAP • Advanced PowerShell scripting experience • Ability to perform off-hours changes • Proficiency in cloud technology infrastructure, networking, and system integrations. • Demonstrated ability to respond to client questions and provide timely, professional support. • Experience performing operational maintenance, system upgrades, and issue troubleshooting. • Ability to deliver responsive service and quality work products that contribute to client satisfaction. • Strong client service orientation with a focus on timely communication and follow-through • Excellent organizational, verbal, and written communication skills • A passion for technology and problem-solving • Efficiently manage multiple tasks • Contribute in a fast-paced, team-oriented environment • Exhibit excellent leadership, communication, interpersonal and organization skills • Upbeat, friendly, motivated and ready to help contribute to our team and the needs of our clients PREFERRED SKILLS, EDUCATION, AND EXPERIENCE • Microsoft (MCP, MCSA) certifications • Linux Starting Compensation Range: $100,000 per year The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered. CORE VALUES We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values: • Committed to Client Success: Our actions and our words always align with the best interest of the client. • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions. • Integrity: We are unquestionably committed to doing the right thing even when it is hard. • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another. • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust. PHYSICAL DEMANDS: Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s). ZhT9ZRYNpS