Ascend Partner Firms

Provide hands-on technical support including endpoint support, workstation setups, ticket escalation, and user account administration. | 2-5 years IT support experience, strong troubleshooting skills with Windows and Microsoft 365, and good communication skills. | Who We Are About Ascend Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit www.ascendtogether.com. About Lucas Horsfall Have you dreamt about a career in public accounting with work-life balance? Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement? Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development? Lucas Horsfall is that CPA firm. Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients. The Role At Lucas Horsfall, a Desktop Support Technician delivers hands-on technical support across our growing offices. You will own day-to-day endpoint support, workstation setups, ticket escalation, and user account administration, and partner with Ascend Partner Services platform engineers on infrastructure, cloud, and security initiatives.This role will be performed onsite in our Pasadena, CA office location. Key Responsibilities • End-user support: Resolve Tier 1–2 tickets for hardware, software, printing, and connectivity issues through our ITSM platform, escalating complex issues to senior and Ascend platform engineers with clear documentation. • Laptop provisioning & setup: Provision, image, and deploy Windows 11 laptops with Microsoft Intune; set up workstations end to end, including monitors, docking stations, and peripherals; maintain asset inventory across offices. • Account & access administration: Handle day-to-day user administration: resolve application sign-in and access issues, password resets, account lockouts, and permission requests so staff can get back to work quickly. • Virtual desktop: Support user sessions in our Azure Virtual Desktop environment, managed by Azure Active Directory, including profile, performance, and application-access troubleshooting. • M365 administration: Assist in administering users, groups, and MFA in Microsoft 365 and Entra ID; support Outlook, Teams, SharePoint, and OneDrive. • Onboarding: Handle new-hire onboarding and offboarding end to end: account provisioning, equipment setup, and first-day support. • Tax applications: Provide application support for tax and accounting software, including, but not limited to CCH Axcess and Caseware Cloud/DAS, with heightened responsiveness during busy season. • Network & security: Troubleshoot secure connectivity issues and basic network problems in coordination with Ascend platform engineers. • Documentation: Build and maintain knowledge-based articles and standard operating procedures; identify recurring issues and recommend fixes. • Multi-office support: Travel periodically between our California offices for on-site support, moves, and projects. Required Qualifications • 2–5 years of IT support, help desk, or desktop support experience (internships count); associate or bachelor's degree in a technical field, or equivalent hands-on experience. • Solid troubleshooting skills across Windows 11, Microsoft 365, and common business hardware. • Experience with a ticketing system and a disciplined approach to documentation and follow-through. • Clear, patient communicator who delivers white-glove service to partners and staff at all levels. • Ability to travel between offices; valid driver's license. Preferred Qualifications • Exposure to Azure Virtual Desktop, Intune, Entra ID, or Nerdio. • CompTIA A+ / Network+, Microsoft (MS-102, AZ-104), or similar certifications. • Prior experience supporting a CPA, legal, or professional-services environment. What We Offer As a firm, we offer great benefits, a competitive salary and tuition reimbursement for advanced education. Headquartered in Pasadena, CA with offices in Encino and Irvine, Lucas Horsfall is a growing CPA and consulting firm focused on tax, audit, and consulting needs. Explore the opportunities that await you today! Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth: • Flexible PTO • Excellent Voluntary Insurance Options • 401(k) Matching • Discretionary Bonus • Commitment to Professional Development • Meaningful work that makes a difference in our clients' lives How to Apply Submit your information in the application section directly below! This will include: • Basic contact information • Resume/CV and optional cover letter upload • Work eligibility, credentials, and compensation • Voluntary demographic & self-ID questions For further questions or inquiries about the role, please reach out to Aidan Jebson, Sr. Recruiter at ajebson@ascendtogether.com. The pay range for this role is $65,000 - $85,000 per year. This range includes the anticipated low and high end of the pay range for this position. Actual compensation may vary based on various factors, including experience, education, and/or skill level. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Skills: Accounting, Accounting Software, Administrative Skills, Artificial Intelligence (AI), Certified Public Accountant (CPA), Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Computer Workstations, Customer Escalations, Demographics, Desktop Administration, Desktop Environments, Desktop Virtualization, Documentation, Driver's License, Equal Employment Opportunity (EEO), Follow Through, Help Desk, IT Service Management (ITSM), Identify Issues, Inventory Management, Leadership, Legal, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows System Administration, Network Security, Network Support, On Site Support, Onboarding, Peripheral Hardware, Printing, Professional Services, Quality Management, Software Administration, Software Engineering, Standard Operating Procedures (SOP), Tax Accounting, Tax Software, Technical Support, User Account Administration, Willing to Travel About the Company: Ascend Partner Firms

The Senior Manager will oversee and project manage multiple workstreams to ensure the seamless integration of acquired partner firms. This includes developing and executing integration processes while minimizing disruption to day-to-day operations. | Candidates should have a minimum of 5 years of experience in operations, project management, or post-merger integrations. A bachelor's degree and strong analytical, leadership, and organizational skills are also required. | About Ascend Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings their firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while accessing the resources of a large CPA firm to help them grow. Ascend provides access to growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives so that firms can surmount today’s industry challenges and reach their full potential. Founded in January 2023, the company attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operations. For more information, visit ascendtogether.com. About Alpine Investors Alpine Investors is a people-driven private equity firm that is committed to building great companies by working with, learning from, and developing exceptional people. Alpine prides itself on fostering cultures where people value empowerment, diversity, fairness, integrity, and intellectual honesty. Founded in 2001, Alpine specializes in investments in companies in the software and services industries. Alpine has over $15 billion in AUM and has offices in San Francisco, New York, and Salt Lake City. For more information on the firm, visit www.alpineinvestors.com Position Summary Ascend is seeking a Senior Manager, Integration (“Senior Manager”) to oversee and project manage multiple workstreams to ensure the seamless integration of our acquired platform firms (“partner firms”). The Senior Manager will quarterback multiple integration efforts simultaneously, monitoring multiple tasks and ongoing initiatives while minimizing disruption of day-to-day operations of our partner firms post-deal close. This person can juggle multiple priorities, demonstrates detail and customer obsession, builds trusted relationships, and drives continuous iteration, improvement, and execution of our Integration Playbook. Key Responsibilities Develop, improve, and execute Integration Playbook workstreams for newly-acquired partner firms. Quarterback full-spectrum, cross-functional integration processes for each acquired partner firm, ensuring operational excellence and 100% compliance to regulatory frameworks and Ascend protocols. Work with relevant stakeholders to facilitate the transfer of Finance accounts and reporting capabilities, including credit cards and banking accounts, business insurance transfers, paying agent agreements, etc. Partner with People Operations to ensure seamless transition of benefits, payroll, people technology, and relevant immigration / visa requirements. Support the Technology team to transform and integrate the partner firm’s tech stack. Minimize to the fullest extent possible any disruption in day-to-day operations of the partner firm during the post-close integration process. Develop a strong understand of, and partnership with, the Ascend “machine,” leveraging cross-functional leaders and support functions to execute critical integration tasks and manage partner firm stakeholders. Drive accountability throughout the integration process, leveraging data-driven project management acumen. Demonstrate superior service orientation while leading “red carpet” roll-out strategies and initiatives. Lead kickoff calls with Ascend’s functional leaders and teams to ensure alignment of post-close integration timelines and responsibilities. Drive PeopleFirst operating rhythms to ensure the successful launch of new partner firm priorities. Communicate frequently and strategically the status of projects to all key stakeholders so project progress is visible and bottlenecks are being addressed proactively. Solicit qualitative and quantitative feedback to ensure partner firm NPS is high, while leveraging learnings to drive continuous improvement. “Bring the sunshine” with a can-do attitude and eagerness to achieve stakeholder satisfaction. Build trusted relationships across the Ascend ecosystem. Build meaningful relationships up and down the organization at Ascend Partner Services, partner firms, and other relevant players. Demonstrate exceptional judgment and high EQ during the execution of integration processes, building credibility and demonstrating reliability at every juncture. Escalate consequential issues to senior leadership when necessary and drive collaborative solutions. Qualifications A minimum of 5 years of experience in operations, project management, or post-merger integrations at a high-growth, fast-paced organization. Bachelor’s degree from an accredited college or university. Unparalleled attention to detail and organizational skills. Strong analytical and problem-solving skills with the ability to identify opportunities and make data-driven decisions. Excellent leadership abilities with the capacity to inspire and motivate cross-functional teams. Previous experience leveraging project management software (Wrike, Asana, etc.) is strongly preferred. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

The M&A Associate will spearhead Ascend’s inorganic growth strategy, focusing on delivering high-quality diligence and building trusted partnerships. The role involves managing multiple active deals and ensuring seamless integration with partner firms. | Candidates should have 1-4 years of experience in relevant fields such as investment banking or M&A advisory, with strong proficiency in financial modeling and data analysis. Excellent presentation and interpersonal skills are essential, along with a proactive attitude and a commitment to continuous improvement. | About Ascend Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings their firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while accessing the resources of a large CPA firm to help them grow. Ascend provides access to growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives so that firms can surmount today’s industry challenges and reach their full potential. Founded in January 2023, the company attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operations. For more information, visit https://www.ascendtogether.com/ About Alpine Investors Alpine Investors is a people-driven private equity firm that is committed to building great companies by working with, learning from, and developing exceptional people. Alpine prides itself on fostering cultures where people value empowerment, diversity, fairness, integrity, and intellectual honesty. Founded in 2001, Alpine specializes in investments in companies in the software and services industries. Alpine has over $17 billion in AUM and has offices in San Francisco, New York, and Salt Lake City. For more information on the firm, visit www.alpineinvestors.com Position Summary The mission is to spearhead Ascend’s inorganic growth strategy. We are seeking an individual who brings a passion for excellence and a dedication to process optimization, capable of delivering transformative results in our M&A function. Key responsibilities include: 1. Cultivate Investment Judgment: •Develop a keen understanding of investing in CPA firms. •Approach each deal with an ownership mentality, assessing merits through data-driven analysis and not support a deal for the sake of “hitting” numbers or due to emotion. •Share recommendations and concerns promptly, flagging issues early and knowing when to pause for recalibration. 2. Deliver High-Quality Diligence: •Commit to producing prompt, accurate, and zero-defect diligence. •Analyze and sanity-check raw data, quickly identifying gaps and escalating them as needed. •Produce persuasive, well-organized, and audience-friendly work that addresses key issues effectively. •Adopt a continuous improvement mindset, proposing new analyses or optimized approaches. •Strive for self-sufficiency, seeking guidance efficiently and applying learnings independently. 3. Develop Process Management Skills: •Utilize our process management tool as the central tool for deal process management, documenting best practices and attaching relevant exhibits. •Meet key deal milestones. •Anticipate next steps in the deal process by proactively identifying critical tasks. •Maintain organized workflows across multiple active deals, keeping systems updated. •Share insights and opportunities for improvement with managers and leadership. 4. Build Trusted Partnerships: •Collaborate with cross-functional teams and sellers to ensure thoughtful and efficient deal execution. •Support underwriting levers in the Ascend Proven Process. •Contribute to internal-facing materials, such as analysis readouts and memos, to frame underwriting decisions. •Foster rapport with sellers, respecting their time and journey during the information-gathering process. •Coordinate with internal teams to ensure seamless back-end integration. 5. Lead Seamless Integration: •Execute a thorough and orderly integration process. •Work with Partner Firm leadership to ensure smooth front-end integration, including client and staff communications, cultural alignment, training, and growth plan priming. •Oversee back-end integration with cross-functional teams to meet operational requirements. 6. Excel as a Team Player: •Prepare thoroughly for all interactions and engagements. •Manage third-party advisors effectively throughout deal processes. •Demonstrate empathy and attentiveness when interacting with management teams during acquisitions. •Proactively involve appropriate team members to ensure deliverables are completed successfully. Qualifications: •1-4 years of experience in investment banking, private equity, corporate development, M&A advisory, or management consulting. •Strong proficiency in financial modeling, EBITDA normalization, and other valuation techniques. •Advanced Excel skills, with the ability to use complex formulas, pivot tables, and scenario analysis effectively. •Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. •Solid understanding of financial statements, including the ability to analyze and interpret data to identify trends and performance metrics. •Experience conducting detailed data analyses and providing actionable insights. •Excellent presentation skills, with the ability to create and deliver professional, persuasive content. •Strong interpersonal skills to build trust and collaborate effectively with internal teams and external stakeholders. •Proven ability to identify risks, escalate issues promptly, and problem-solve under pressure. •Exceptional organizational skills, with attention to detail and follow-through. •A growth mindset, with a commitment to receiving and acting on feedback for continuous improvement. •A proactive, self-starter attitude with an ownership mentality and a willingness to take initiative. •Adaptability and resilience in dynamic, fast paced environments. •Foundational knowledge of M&A processes, including due diligence and transaction execution is a plus. •Familiarity with CPA firm operations, revenue models, and cost structures is a plus. Values Ascend holds a high bar for building a team that lives the values that we have defined. The simplicity in it all is that we want people that are going to make a difference in the accounting industry and have fun doing it. This person can make that difference! We want an individual who can: •Serve Whole-Heartedly: Approach the M&A process with a deep sense of responsibility and dedication. Ensure every interaction reflects professionalism, empathy, and a commitment to their success.•Own It: Take full accountability for driving the success of this critical growth initiative. Deliver results with precision and urgency. •Be Excellent: Uphold the highest standards of excellence in every aspect of your work, meticulous attention to detail, well-structured processes, and consistently demonstrate a commitment to quality and professionalism. •Win Together: Collaborate effectively with colleagues across teams and functions, recognizing that success is a collective effort. Foster an inclusive and cooperative environment, ensuring the M&A team reflects Ascend’s values. •Bring the Sunshine: Approach engagements with enthusiasm, positivity, and respect. Build trust with sellers and stakeholders by fostering a collaborative and enjoyable process, creating a sense of excitement and confidence in the journey ahead. We want people who can relate and own these values tried and true. Education and Experience: •Bachelor’s degree in Finance, Economics or any related field is required. Compensation and Other •Highly competitive compensation package, including attractive benefits. •Start date is as soon as practicable. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.