Array Behavioral Care

Drive sales growth with hospital and health system partners, develop and execute territory strategies, and manage complex sales cycles. | Minimum 10 years of outside sales experience targeting hospital C-suite, with strong CRM skills and ability to manage long sales processes. | Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Director of Sales is responsible for driving sales growth of Array’s services with new hospital, health system, medical group and clinic partners within an assigned territory. Sellers are responsible for developing, maintaining and nurturing a pipeline of opportunities, qualifying and evaluating appropriateness of opportunities, and converting those opportunities into closed contracts. This individual will be expected to represent Array’s portfolio of services and must have a robust understanding of the healthcare market, especially within the continuum of behavioral health care, hospitals, and health systems. This crucial role serves as the organization’s ambassador through outreach, in-person meetings and conference participation. WHAT YOU’LL DO Drive sales growth with new health system partners Develop a robust understanding of addressable market within territory including current partners, prospects, systems, professional groups and regulations Develop, maintain, and execute on a strategic plan for territory management Build and maintain a sufficient opportunity pipeline through direct efforts and collaboration with marketing. Qualify opportunities based on relevant knowledge of operational realities and organizational strategy Maintain engagement and momentum through complex, mid to long-term, multi-stakeholder sales cycles Monitor, set and manage appropriate expectations with prospects to set the stage for successful implementations Collaborate regularly with Array’s clinical, operational and technical teams to roll out new contracts and play a significant role in communicating with new partners along the implementation timeline Diligently document sales information and activity within Salesforce CRM All other duties as assigned WHAT WE’RE LOOKING FOR Bachelor’s degree required; Master’s degree preferred Minimum of 10 years’ experience selling to C-suite hospital targets, in particular the CNO Minimum of 10 years outside sales territory management experience Ability to plan, manage and deliver on a sales strategy within your assigned territory Ability to effectively work from home with a remote team Successful track record navigating and managing complex and long sales cycles Advanced knowledge of SalesForce.com and Microsoft Office Suite Must be comfortable delivering presentations via video conferencing Approximately 30% to 50% overnight travel required POSITION LOGISTICS Full time position Location - remote 30% to 50% overnight travel required COMPENSATION AND BENEFITS The pay range for this role starts at $150,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

Drive sales growth with hospital and health system partners, manage a pipeline, and navigate complex sales cycles. | Minimum 10 years of hospital sales experience, especially with C-suite targets, and proficiency in Salesforce. | Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Director of Sales is responsible for driving sales growth of Array’s services with new hospital, health system, medical group and clinic partners within an assigned territory. Sellers are responsible for developing, maintaining and nurturing a pipeline of opportunities, qualifying and evaluating appropriateness of opportunities, and converting those opportunities into closed contracts. This individual will be expected to represent Array’s portfolio of services and must have a robust understanding of the healthcare market, especially within the continuum of behavioral health care, hospitals, and health systems. This crucial role serves as the organization’s ambassador through outreach, in-person meetings and conference participation. This position will support our Southeast region, which includes Kentucky, Alabama, Arkansas, Louisiana, Mississippi, Florida, Georgia, North Carolina, South Carolina, and Virginia. We are looking for someone who resides in one of these states and can easily travel within this region. WHAT YOU’LL DO • Drive sales growth with new health system partners • Develop a robust understanding of addressable market within territory including current partners, prospects, systems, professional groups and regulations • Develop, maintain, and execute on a strategic plan for territory management • Build and maintain a sufficient opportunity pipeline through direct efforts and collaboration with marketing. • Qualify opportunities based on relevant knowledge of operational realities and organizational strategy • Maintain engagement and momentum through complex, mid to long-term, multi-stakeholder sales cycles • Monitor, set and manage appropriate expectations with prospects to set the stage for successful implementations • Collaborate regularly with Array’s clinical, operational and technical teams to roll out new contracts and play a significant role in communicating with new partners along the implementation timeline • Diligently document sales information and activity within Salesforce CRM • All other duties as assigned WHAT WE’RE LOOKING FOR • Bachelor’s degree required; Master’s degree preferred • Minimum of 10 years’ experience selling to C-suite hospital targets, in particular the CNO • Minimum of 10 years outside sales territory management experience • Ability to plan, manage and deliver on a sales strategy within your assigned territory • Ability to effectively work from home with a remote team • Successful track record navigating and managing complex and long sales cycles • Advanced knowledge of SalesForce.com and Microsoft Office Suite • Must be comfortable delivering presentations via video conferencing • Approximately 30% to 50% overnight travel required POSITION LOGISTICS • Full time position • Location - remote • 30% to 50% overnight travel required COMPENSATION AND BENEFITS • The pay range for this role starts at $150,000 per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. • Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions • 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays • 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

Lead and optimize clinical onboarding and operations processes, manage a team of clinical operations specialists, collaborate cross-functionally to improve provider experience and operational efficiency. | Bachelor's degree or equivalent, 3-5 years healthcare operations experience, project management skills, data analysis capability, strong communication, and ability to lead teams in a fast-paced environment. | Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Senior Manager, Clinical Operations is responsible for leading and optimizing processes that support the onboarding and daily operations of clinical and non-clinical teams delivering virtual behavioral health care. This position plays a key role in ensuring clinicians are well-prepared, supported, and retained through a seamless and scalable onboarding experience. The Senior Manager will bring strong operational planning, performance management, and cross-functional collaboration skills, working closely with clinical leaders, Medical Affairs, the COO, and other departments to drive clarity, efficiency, and quality across provider operations. This role is expected to adapt to evolving priorities while maintaining a high standard of support for both clinicians and patients. WHAT YOU’LL DO Own Pre-boarding (after hire and pre-screening is complete) & Day 1 Readiness: Own the end-to-end pre-boarding operations experience for clinical roles from start of pre-boarding through Day 1 readiness. Includes team coordination and connectedness inside Array, calendar coordination, systems provisioning (in partnership with IT), communications, administrative support and delivery of white glove experience. Own Onboarding (Day 1 start, Orientation through first 90-day ramp period): own the end-to-end onboarding operations experience for clinical roles. Includes team coordination and connectedness inside Array, calendar coordination, ensuring execution of orientation and operational plans, systems provisioning (in partnership with IT), administrative support and delivery of white glove experience. Ensures a successful ramp period. Ensure Array’s active clinicians function top of license in partnership with operational and Medical affairs teams. Includes focus on productivity, licensure and privileging operational planning, regulatory requirements for care delivery, scheduling management, administrative support tasks. Identify (in partnership with cross functional teams (Care Delivery, Ops, IT, Data, People, and Clinical Ops)) and implement process improvements to reduce friction, increase consistency, and improve onboarding experience and speed-to-productivity. Monitoring metrics for performance to ensure peak performance. Provider Support Enablement - Own response tracking systems, documentation, and cross functional coordination to ensure issue resolution for providers and identify recurring themes Participate in provider/partner transitions and management of new and existing provider and partner relationships. Participate in offboarding. Lead a team of clinical operations specialists to effectively and efficiently deliver on the department’s functions. Hire, train and mentor team personnel. Perform Performance management and career development with team members. Participate in strategic planning for department with executive and operational leadership. Performs other duties as assigned. WHAT WE’RE LOOKING FOR Bachelor's degree preferred OR equivalent work experience in healthcare 3–5 years experience in healthcare operations. Project management and coordination skills with demonstrated ability to manage multiple workstreams and stakeholders. Experience improving or building processes and comfort navigating ambiguity. Confident using data to guide your work, with enough analytical skill to uncover insights and drive improvements, Strong written and verbal communication skills, with an eye for simplifying complexity. A proactive, resourceful approach ability to identify gaps and take ownership to close them. “Ownership” and “Deliver Results” mindset Strong interpersonal and communication skills to effectively communicate with clinicians, customers, and other administrative and operations team members Excellent analytical, problem-solving and decision-making skills Ability to manage competing priorities and deadlines in a fast paced team environment High computer literacy with relevant healthcare and administrative software POSITION LOGISTICS Position is remote. Some travel for annual leadership retreats, team meetings, etc. Full-time employment Reports to the COO COMPENSATION AND BENEFITS The pay range for this role is $126,450 - $154,550 annually. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

The Privileging Specialist manages the initial and reappointment process for healthcare providers, ensuring timely approval and compliance with credentialing standards. This role supports clinical operations by ensuring all credentialing and privileging activities are completed accurately and efficiently. | Candidates should have at least 3 years of experience in clinical staff credentialing or managed care organization provider credentialing. Knowledge of TJC and NCQA standards is required, and CPCS or CPMSM certification is preferred. | Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Privileging Specialist is responsible for managing the initial and reappointment process for healthcare providers, ensuring timely approval and compliance with credentialing standards. This position plays a key role in supporting clinical operations by ensuring all credentialing and privileging activities are completed accurately, efficiently, and in alignment with internal and partner site policies. The Privileging Specialist will bring a strong background in hospital credentialing standards and will work closely with internal teams and partner sites to ensure providers are fully credentialed and ready to deliver care without delay. WHAT YOU’LL DO Ensure that all initial appointment privileges are granted timely and that all reappointment privileges are maintained to avoid a lapse or expiration of privileges. Responsible for updating the credentialing database by ensuring the privileging application status is accurately reflected. Proactively identify issues that require additional evaluation or escalation. Build and maintain relationships with partner sites and participate in partner site meetings. Respond to inquiries from clinicians, facilities, and internal customers on day-to-day privileging matters. Serve as a point of escalation for any issues identified during the privileging process and collaborate with clinicians and partner sites to document and resolve these issues. Perform other duties as assigned. WHAT WE’RE LOOKING FOR At least 3 years of experience directly related to clinical staff credentialing or managed care organization provider credentialing Knowledge of TJC and NCQA standards CPCS or CPMSM Certification by NAMSS preferred Excellent attention to detail and accuracy Outstanding interpersonal relationship building Ability to remain flexible, multitask and meet strict deadlines Strong organizational and time management skills Proficiency in using MS Office, credentialing software, and data entry systems POSITION LOGISTICS 100% remote position Strongly prefer someone based in Eastern Standard Time Required to have a private office space in home or elsewhere for confidentiality Full-time employment Reports to Director, Medical Affairs Implementations COMPENSATION AND BENEFITS The pay range for this role is $25 - $32 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.