ArmorCode Inc.

Manage CEO's calendar, communications, travel, executive operations, board materials, and special projects. | 6+ years as Executive Assistant supporting C-suite in tech or high-growth startup with strong communication, productivity tool mastery, attention to detail, and proactive mindset. | ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Key Responsibilities Calendar & Schedule Management Own the CEO's calendar end-to-end — prioritizing, scheduling, and protecting time across internal meetings, external commitments, board interactions, investor calls, and personal obligations. Anticipate conflicts, manage competing priorities proactively, and ensure the CEO is always prepared with pre-reads and agendas. Coordinate across US and India time zones, managing global scheduling complexity with minimal friction. Build and enforce a time-blocking system that aligns the CEO's daily schedule with strategic priorities. Communications & Correspondence Manage the CEO's email inbox — triaging, drafting responses, flagging urgencies, and ensuring nothing falls through the cracks. Draft high-quality communications on behalf of the CEO including memos, board updates, investor correspondence, and all-hands messages. Serve as the first point of contact for executives, investors, board members, and VIP external parties reaching out to the CEO. Maintain an organized, searchable filing system for all CEO-level communications and documents. Travel & Logistics Plan and execute complex domestic and international travel itineraries — flights, hotels, ground transportation, visas, and contingency plans. Coordinate CEO travel to India offices, investor meetings, conferences, and board sessions, often managing multi-leg, multi-city trips. Prepare detailed travel briefings including schedules, contacts, local context, and meeting prep materials. Manage expense reporting and reconciliation promptly and accurately. Executive Operations & Special Projects Manage cross-functional action items coming out of CEO meetings — following up with stakeholders and ensuring accountability. Prepare board decks, investor materials, and briefing documents in collaboration with relevant teams. Conduct research and synthesize information on topics the CEO needs to be briefed on — market trends, competitor activity, key accounts, etc. Support planning and logistics for leadership offsites, town halls, board meetings, and company events. Drive special projects assigned by the CEO, owning outcomes and keeping stakeholders aligned. Stakeholder & Relationship Management Build strong working relationships with the CEO's key internal and external stakeholders on the CEO's behalf. Maintain an up-to-date CRM or contact database of the CEO's key relationships — investors, customers, advisors, and board members. Coordinate follow-ups and relationship touches to ensure no important connection goes cold. Liaise with Executive Assistants or Chiefs of Staff at partner and investor organizations. Office of the CEO Operations Manage the CEO's personal task list, ensuring all commitments are tracked and met on time. Oversee subscriptions, memberships, and recurring obligations tied to the CEO's office. Coordinate with Finance, Legal, HR, and IT on CEO-related administrative and compliance matters. Maintain strict confidentiality on all board-level, M&A, fundraising, and personnel matters. What We're Looking For Experience 6+ years of experience as an Executive Assistant, ideally supporting a C-suite executive (CEO, COO, or equivalent) at a technology or high-growth startup. Demonstrated experience managing complex, international scheduling across multiple time zones. Prior experience in a SaaS, venture-backed, or high-growth startup environment strongly preferred. Exposure to board management, investor relations support, or M&A coordination is a strong plus. Skills & Competencies Exceptional written and verbal communication — you write clearly, concisely, and in different voices when needed. Mastery of productivity tools: Google Workspace (Gmail, Calendar, Drive, Docs, Slides), Slack, Zoom, and project management tools such as Notion, Asana, or Linear. Extraordinary attention to detail — errors in this role have outsized consequences, and you know that. Sound judgment and discretion — you are trusted with sensitive information and handle it with complete professionalism. Proactive mindset: you identify problems before they become crises and take initiative without being asked. Composure under pressure — you stay calm, focused, and solutions-oriented when things change rapidly. Ability to manage up — comfortable pushing back, asking clarifying questions, and holding executives accountable when needed. Personal Attributes High emotional intelligence — you read the room, adapt your communication style, and build trust quickly. A collaborative team player who is also capable of working independently with minimal supervision. Unimpeachable integrity — you are the gatekeeper to one of the most sensitive roles in the company. Growth mindset — eager to learn the business deeply and grow with the company over time. You have successfully managed at least one complex multi-stakeholder project or event. Equal Opportunity ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.

Manage customer success teams and strategies to maximize retention and growth, ensuring customer satisfaction and platform adoption. | Extensive experience (12+ years) in Security SaaS Customer Success, team management, and technical knowledge in application security and vulnerability management. | ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Role Summary The Director, Customer Success is a vital, hands-on leadership role responsible for the overall success, health, and growth of a dedicated portfolio of customer accounts. You will manage a set of accounts directly while leading and mentoring a cross-functional team consisting of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). You will ensure coordinated execution to drive maximum customer value and business retention and will be directly accountable for achieving high Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets for the portfolio. You will partner closely with Product, Engineering, Sales, and Support to accelerate customer value, influence roadmap decisions, and continuously improve operational excellence. Core Responsibilities Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit. Minimum Qualifications Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment. Strong knowledge of the Application Security and Vulnerability Management domain. Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.) Demonstrated ability to lead a team in a fast-paced, high-growth environment. Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus. Why You Will Love It This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue. You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team. Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap. You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values. Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible. Equal Opportunity ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.