Armis Security

Lead adoption and implementation of cybersecurity platform for customers, acting as technical liaison to align security use cases with business goals. | Bachelor's degree or security certifications with 5+ years in technical customer-facing cybersecurity or IT roles, proficient in network protocols and securing IT, IoT, or healthcare systems. | Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager - Cyber Security We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. What you'll do: Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. Understand customer use cases and provide recommendations to improve security posture and platform utilization. Build and maintain trusted relationships with technical stakeholders and decision-makers. Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. Ensure deployment and configuration align with key business use cases and are delivered on schedule. Stay current on third-party integrations and how they interact with Armis within customer environments. Serve as a subject matter expert in your area of technical proficiency. Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. Strong communication and presentation skills across technical and executive audiences. 5+ years experience in Cyber Security, IT, Healthcare tech, or similar environments. Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Preferred: Cyber Security experience is Required Experience in Network Engineering, Network Architecture, support, or design. Experience using AI Tools and Product AI Knowledge of healthcare/ICT devices, manufacturers, or applications. Experience securing IT, IoT, or healthcare systems. Ability to travel up to 20% per quarter, as business needs dictate Salary range guidance for this position is: $120,000 - 159,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Manage customer and partner analytics, build and maintain KPIs and dashboards, conduct in-depth performance analysis, and collaborate with leadership and cross-functional teams to drive data-based decisions. | 3+ years in data analytics and business or revenue operations, strong knowledge of enterprise software business metrics, proficiency in Excel and SQL, experience with SFDC and Gainsight preferred, and advantage with BI tools like DOMO, Snowflake, and DBT. | Who we are: We are THE Asset Intelligence Cybersecurity Company. Armis specializes in protecting enterprises from the ever-evolving threat landscape. Our innovative platform is designed to discover, monitor, and secure all connected devices within an organization, providing unparalleled visibility and control. With a focus on IoT (Internet of Things) security, Armis is at the forefront of safeguarding businesses against cyber threats. We See, Protect and Manage all physical and virtual assets, whether they're IT, OT, IoT or medical, from the ground to the cloud. Ensuring that the entire attack surface is both defended and managed in real time. The role: As a business analyst, you will be responsible for Customer and Partner team analytics. You will partner with team leads and operations teams, to understand needs, define KPIs, build dashboards, annual planning cycles, quota setting and conduct in-depth analysis. You will use problem-solving skills for the day-to-day creation and maintenance of KPIs and insights, and expert research capabilities and strategic vision for identifying issues and conducting in-depth analysis. You are expected to help drive data-based decisions within the departments, building on your business understanding. The position is situated under the Business Operations Analytics team, in order to provide full go-to-market context and company metrics ownership. What you will do... Act as the point of contact for all Customer and Partner analytics needs.Own and manage metrics, monitoring, forecasting, and reporting. • Drive the analytics discussion internally with departments leadership and operations. • Respond to and deliver ad hoc reporting requests. • Responsible for collaborating with leaders to gather all necessary data for quarterly business reviews, business plans, and other strategic data initiatives. • Present and explain changes in key performance indicators to key stakeholders, and provide actionable recommendations. Conduct deep dives into drivers of performance (renewal rates, churn, partner performance across sales cycle, etc.).Create, support, and maintain data models, reports, and dashboards (BI solution), by working closely with Operations and Data Engineers.Collaborate with cross-functional teams including Business Applications, Operations, Sales, etc. What we expect... • 3+ Years of data analytics • 3+ Years of working within Revenue Ops or Business Ops (advantage CS Ops/Partner) • Excellent knowledge of Enterprise Software business metrics and KPIs (e.g. ARR, Deal Registration, Partner Program Performance, NRR/GRR, Conversion rates, Renewal Rates, Win/Loss, Churn, etc.) • Good knowledge of Excel & SQL • Experience with SFDC, Gainsight and other business applications • Experience in BI solutions (advantage - DOMO) • Experience in Snowflake - advantage • Experience with DBT - advantage • Experience in the Cyber Security domain - advantage Salary range guidance for this position is: $125,000 - $150,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.