Arkose Labs

Manage marketing automation and data operations including campaign optimization, data hygiene, reporting, and cross-team collaboration to meet pipeline targets. | At least 5 years in marketing operations/data for B2B SaaS, proficiency with Salesforce, Tableau/PowerBI, Google Data Studio, and marketing tech stack tools, plus strong analytical and communication skills. | The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse. Position Summary Arkose Labs is looking for a seasoned expert of Marketing Operations and Data who will manage Marketing Automation/Operations and Email Marketing functions. Through well-orchestrated campaigns, you will optimize leads quality and awareness of the Arkose Labs brand and elevate buyers’ experiences in our key market segments. You will be responsible for meeting the quarterly pipeline targets for all regions along with other marketing teams. You will report directly to the Sales Operations Manager to align the marketing automation and operations plan with the entire company plan, and implement best practices in campaigns. You will collaborate closely with the ABX, web, product marketing, content marketing, global events, and digital marketing teams. Responsibilities Hands-on own and drive the data related tasks - data dashboards, reports, KPIs, integrations, hygiene, tracking validation, operations, meetings (agencies and internal teams including marketing/sales teams) and projects strategizing to delivery. Configure and manage marketing tech stack including Marketo, Gong, Monday, seamless.ai, outreach, zoominfo, salesforce, leandata, full circle insights and their integration etc. Own data hygiene, normalization and standardization in all the data platforms through validation, form restrictions. Manage the data and flows in Salesforce Create and manage leads, contacts and accounts as needed. Integrate and use google data studio, and tableau or powerBI with marketing vendors/platforms like Google/Linkedin. Create dashboards and reports using these systems. Create ad-hoc reports to provide quick insights/clarifications quickly on demand using Salesforce, Marketo, data studio, google analytics and other platforms. Share insights and drive optimization efforts cross-functionally. Verify/use/integrate data from and in the original source like Google Ad, Linkedin Ads, other platforms. Google tag manager is a plus. Enrich and/or extract data manually and through integration. Upload enriched and raw data in the systems manually and through integrations. Understand and help optimize lead life cycle and funnel. Monitor and optimize lead quality by maintaining/improving the integrations of lead handling and enrichment tools Provide regular insights and reporting to prove efficiency of the marketing operations and to help other marketing teams focus in the right areas based on the data in order to make a positive pipeline impact. Track campaign performance metrics from the first touch to revenue generation closely. Understand and follow UTM parameters and related industry standards as it relates to paid marketing. Build scalable and best-practice structures that reduce maintenance requirements in the long term while satisfying short term needs. Participate in and contribute to the company and department roadmap and execution planning. Communicate the plan effectively with key stakeholders, including the sales, marketing, product, and customer success leadership teams. Partner closely with the demand gen, ABX, digital, content, web, creative teams Requirements You must have: At least 5 years of marketing operations and data operations related experience in marketing for B2B SaaS companies using major data platforms. Experience in cybersecurity or fraud prevention space is a strong plus. Highly experienced in interpreting marketing analytics and KPIs. Experience in Tableau or PowerBI, Salesforce, Google Data Studio, Google Analytics and other tools to excel at your responsibilities is a must. Google Tag Manager, Outreach, LeanData, BrightTALK, ZoomInfo, and/or attribution tools (Full Circle Insights or Bizible) or equivalent experience. Excellent written and verbal communication skills, as well as analytical and problem-solving skills. A growth mindset, and be willing to experiment and improve. Comfortable in a high pace environment. You must be: Driven to work in a fast-moving, high-growth company, to own and design programs, and to make a meaningful impact on the success of the business. Able to travel occasionally to support corporate events. Keeping up to date on the latest digital marketing trends. Why Arkose Labs? At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. Why do top tech professionals choose Arkose Labs? Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch. We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. We value: People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do. Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another Customer Focus. We empathize with our customers and obsess about solving their problems Execution with precision, professionalism and urgency Security. It’s the lens through which we implement our processes, procedures, and programs Benefits: Competitive salary + Equity 401k plan Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents Flexible PTO Life insurance coverage Short and Long Term Disability Insurance paid by the company Generous nationwide parental leave policy Amazing discounts program Wellbeing package including mental health and gym discounts Flexible working hours to support personal well-being and mental health Employee Assistance Program Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities. The anticipated salary range for this position is $100,000.00 to $130,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

The ABM Specialist/Manager will lead the development and execution of the account-based marketing strategy, creating high-quality pipeline within the Ideal Customer Profile. This role requires a strategic thinker to align marketing and sales efforts to penetrate and expand target accounts through personalized, multi-touch campaigns. | Candidates should have 6+ years of experience in B2B marketing, with at least 3 years focused on account-based marketing. A strong understanding of B2B buying cycles and experience with ABM platforms and CRM systems is essential. | The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse. Position Overview The ABM Specialist/Manager will lead the development and execution of our account-based marketing strategy, creating high-quality pipeline within our Ideal Customer Profile (ICP). This role requires a strategic thinker who can align marketing and sales efforts to penetrate and expand target accounts through personalized, multi-touch campaigns. Key Responsibilities ABM Strategy Development Design and implement comprehensive ABM strategy aligned with company revenue goals and ICP criteria Define target account selection criteria and segmentation framework Develop account tiering structure (1:1, 1:few, 1:many) and appropriate engagement strategies for each tier Create ABM playbooks and best practices documentation Campaign Planning & Execution In coordination with digital marketing, field marketing, and brand marketing functions, build and execute personalized, multi-channel campaigns for target accounts including email, direct mail, paid advertising, events, and content syndication Develop account-specific value propositions and messaging frameworks Coordinate intent data monitoring and trigger-based outreach programs Design and manage account-based advertising campaigns across LinkedIn, display networks, and other platforms Sales & Marketing Alignment Partner closely with sales leadership and account executives to prioritize target accounts Establish clear processes for account handoffs, lead routing, and opportunity tracking Facilitate regular account planning sessions between marketing and sales teams Create shared account intelligence repositories and communication protocols Develop sales enablement materials specific to ABM initiatives Cross-Functional Collaboration Work with demand generation, content marketing, and field marketing teams to create cohesive account experiences Collaborate with sales development reps (SDRs) on account research and outreach sequences Partner with customer success on expansion ABM strategies for existing accounts Coordinate with product marketing on account-specific use cases and ROI stories Performance Measurement & Optimization Implement ABM-specific metrics and reporting dashboards (account engagement scores, pipeline velocity, win rates) Track campaign performance at the account level and optimize based on insights Conduct regular program reviews and present results to leadership Monitor account progression through buying stages and identify acceleration opportunities Calculate and report on ABM ROI and contribution to revenue targets Qualifications Required 6+ years of experience in B2B marketing with at least 3 years focused on account-based marketing Demonstrated success driving pipeline and revenue through ABM programs Strong understanding of B2B buying cycles and complex sale processes Experience with ABM platforms (6sense, Demandbase, Terminus, RollWorks, etc.) Proficiency with CRM systems (Salesforce preferred) and marketing automation platforms Excellent analytical skills with ability to translate data into actionable insights Strong communication and presentation skills for executive-level audiences Proven ability to build relationships and influence cross-functional stakeholders Preferred Experience in SaaS, enterprise software, or technology sectors Background in sales or sales operations Knowledge of intent data providers and account intelligence tools Experience with paid advertising platforms (LinkedIn Campaign Manager, Google Ads) Familiarity with sales engagement platforms (Outreach, SalesLoft, etc.) Project management certification or formal training Why Arkose Labs? At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. Why do top tech professionals choose Arkose Labs? Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch. We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. We value: People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do. Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another Customer Focus. We empathize with our customers and obsess about solving their problems Execution with precision, professionalism and urgency Security. It’s the lens through which we implement our processes, procedures, and programs Benefits: Competitive salary + Equity 401k plan Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents Flexible PTO Life insurance coverage Short and Long Term Disability Insurance paid by the company Generous nationwide parental leave policy Amazing discounts program Wellbeing package including mental health and gym discounts Flexible working hours to support personal well-being and mental health Employee Assistance Program Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities. The anticipated salary range for this position is $100,000.00 to $150,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion. #LI-Remote #LI-Associate

Serve as the strategic partner and primary point of contact for enterprise customers while leading technical discovery and guiding customers through implementation. Manage executive relationships and ensure alignment with customer goals to drive adoption and mitigate churn risk. | Candidates should have 8+ years in customer-facing roles with a strong understanding of web applications and cloud infrastructure. Excellent communication and relationship management skills are essential, along with a background in SaaS or cybersecurity being a strong plus. | The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse. As a Technical Account Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success. Key Responsibilities: Serve as the strategic partner and primary point of contact for enterprise customers. Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks. Guide customers through implementation, optimization, and best practices without needing constant engineering support. Manage executive relationships and influence stakeholders to adopt recommendations. Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk. Identify and pursue expansion opportunities in collaboration with sales. Deliver insights and communicate value through reporting, consultation, and thought leadership. Leverage industry knowledge to tailor guidance to customer needs. What You Bring: 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles. Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs). Ability to confidently lead technical conversations and troubleshoot issues. Executive presence with excellent communication, relationship management, and consultative skills. Background in SaaS, cybersecurity, or financial services is a strong plus. Nice-to-Haves: Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent. Background in customer-facing cybersecurity. Why Arkose Labs? At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. Why do top tech professionals choose Arkose Labs? Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir. We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. We value: People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do. Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another Customer Focus. We empathize with our customers and obsess about solving their problems Execution with precision, professionalism and urgency Security. It’s the lens through which we implement our processes, procedures, and programs Benefits: Competitive salary + Equity 401k plan Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents Flexible PTO Life insurance coverage Short and Long Term Disability Insurance paid by the company Generous nationwide parental leave policy Amazing discounts program Wellbeing package including mental health and gym discounts Flexible working hours to support personal well-being and mental health Employee Assistance Program Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities. #LI-Midsenior