Arizona Department of Administration

Assist customers in person, screen applications, educate on rights and responsibilities, and handle documentation and inquiries. | Experience in customer service, ability to handle in-person interactions, data entry skills, and knowledge of program rules. | CUSTOMER SERVICE REPRESENTATIVE 2Job No: 537518 Work Type: Full-time Location: GLENDALE Categories: Administrative Support/Customer ServiceDEPARTMENT OF ECONOMIC SECURITYYour Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.CUSTOMER SERVICE REPRESENTATIVE 2Job Location:Division of Benefits & Medical Eligibility (DBME)Family Assistance Administration (FAA)4324 West Olive Avenue, Glendale, Arizona 85302Posting Details:Salary: $16.3500 / hourlyGrade: 15Closing Date: December 7, 2025Job Summary:Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view 'Our DES' video. Come Join the DES Team!The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Glendale Field Office. This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications. The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer. This is an in-person, on-site position.Job Duties:Essential Duties and Responsibilities include but are not limited to:• In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow.• Screen applications for NA Expedite criteria.• Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process.• Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type.• May translate or submit translation when appropriate.• Issue EBT cards.• Ensure the NVRA process is followed.• Open and date stamp incoming mail.• Data entering applications.• Resolve client issues.• Responds to difficult, time sensitive complaints and feedback.• Refer customers to upper management for unresolved issues.• Provide conflict de-escalation in dealing with irate clients.• Prepare, monitor, and submit reports.• Ordering and storing office supplies and equipment.• Troubleshooting equipment by contacting the Helpdesk or Resolution center.• Key ETE information into an automated system accurately and timely for self and as a proxy.Knowledge, Skills & Abilities (KSAs):Knowledge of:• Customer service practices and techniques.• Administrative, office, and clerical procedures.• English language for sentence structure, composition, content, spelling, and grammar.• Program rules, regulations, policies and procedures, and computer systems.• Problem resolution techniques using logic and reasoning.Skills in:• Active listening.• Negotiation and problem resolution.• Good written and oral communication to convey information effectively.• Effective time management, organization and prioritizing tasks.• Use of Google Workspace.• Identifying alternative solutions.Ability to:• Measure and meet productivity and quality standards.• Work at least 40 hours per week and maintain satisfactory attendance and punctuality standards.• Professionally interact with all levels of personnel and customers.• Engage critical thinking using logic and reasoning.• Multi-task and work under competing priorities.• Work independently or collaboratively with a group.• Adapt to changing environments and new technologies.Selective Preference(s):The ideal candidate for this position will have:• At least one year experience in a direct contact, customer service environment.Pre-Employment Requirements:• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).Benefits:The Arizona Department of Economic Security offers a comprehensive benefits package to include:• Affordable medical, dental, life, and short-term disability insurance plans• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans• 10 paid holidays per year• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).• Sick time accrued at 3.70 hours bi-weekly• Deferred compensation plan• Wellness plans• Tuition Reimbursement• Stipend Opportunities• Infant at Work Program• Rideshare and Public Transit Subsidy• Career Advancement & Employee Development Opportunities• Flexible schedules to create a work/life balanceLearn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits pageRetirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.Contact Us:For questions about this career opportunity, please contact Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov.The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry at 928-606-3823 or at AngelinaClerry@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.Advertised: 05 Dec 2025 US Mountain Standard Time Applications close: 07 Dec 2025 US Mountain Standard TimeWhatsapp Facebook LinkedIn Email App

Build and maintain reports and dashboards, lead reporting user groups, support audits, manage records and SPO website, and drive process improvements. | Intermediate data analytics skills including SQL, project management abilities, knowledge of procurement or supply chain preferred, strong communication, and ability to work independently and collaboratively. | Data Analyst Intermediate Job No: 535984 Work Type: Full-time Location: REMOTE OPTIONS, PHOENIX Categories: Accounting/Auditing, Business and Financial Administration, Purchasing/Contracting/Procurement ARIZONA DEPARTMENT OF ADMINISTRATION Delivering results that matter by providing best in class support services. Data Analyst Intermediate Job Location: State Procurement Office (SPO) This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures Main Office Location: 1400 w Washington st., Phoenix AZ 85007 Posting Details: Salary: Up to $93,000 Grade: 26 Open Until Business Needs are Met Job Summary: The Arizona Department of Administration (ADOA), State Procurement Office (SPO), is seeking a Data Analyst Intermediate to join our team. In this role, you will be a key contributor to our data and reporting initiatives. Your primary responsibilities will include building and maintaining a variety of reports and dashboards, leading reporting user group meetings, and identifying new opportunities to leverage data. You'll also be a primary point of contact for internal and external audits, manage the SPO website, and oversee records management and retention. Collaboration is essential, as you'll work closely with the ADOA data management team and support various operational tasks, including monthly production deployments and upgrades. You will also be responsible for managing the SPO inbox, assisting with new employee onboarding, and driving process improvement efforts across the office. This position is ideal for a proactive and detail-oriented professional who excels at both technical execution and collaborative problem-solving. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: • SPO Data Analytics & Reporting: Leading enterprise level e-Procurement system reporting - prioritizing, developing, and releasing new reports and queries for the system; compilation, management, and distribution of multiple reports utilized for strategic decision making within SPO; report building and data analytics in response to Public Records Requests. The SPO Data Analytics & Reporting team plays a critical, enterprise-level role in optimizing the e-Procurement system and empowering strategic decision-making across the organization. Our core responsibilities encompass the entire life-cycle of data management, from prioritizing and developing new reports to their compilation, distribution, and analysis. • Enterprise-Level e-Procurement System Reporting: Lead the development and release of new reports and queries within the e-Procurement system. This involves a rigorous process of prioritizing reporting needs based on business requirements, designing intuitive and informative reports, and ensuring their accurate and timely delivery to stakeholders. Our goal is to transform raw data into actionable insights that enhance procurement efficiency and effectiveness. • Strategic Decision Support: A crucial aspect of our work involves the compilation, management, and distribution of multiple reports specifically designed to support strategic decision-making within the State Procurement Office (SPO). These reports provide a comprehensive overview of procurement activities, trends, and performance metrics, enabling leadership to identify opportunities for improvement, mitigate risks, and align procurement strategies with broader organizational goals. • Partner with ADOA Data Governance Council, align with the Governor's goals and ADOA Strategic Plan, establish agency-wide data governance to leverage data assets, promote understanding, develop common vocabulary, standardize shared data, facilitate collaborative decision-making, implement data management policies, lead data management efforts, and serve as a model for other agencies. • Public Records Request Fulfillment: We are responsible for building reports and performing data analytics in direct response to Public Records Requests. This requires a deep understanding of the e-Procurement system's data architecture, the ability to quickly extract and analyze relevant information, and the commitment to providing transparent and accurate data in compliance with legal requirements. Our efficiency in this area ensures prompt and precise responses to public inquiries. Compile and review respondent documents, communicate accordingly with the ADOA Comms team. • Project Leadership & Support: Lead or assist the Operations Team on projects originating from the State Procurement Administrator, Director's Office, or Governor's Office, encompassing enterprise purchasing, solicitation, and external presentations. Collaborate with vendors on system modifications, including testing and TAG deployments. This includes working with the Quality Assurance on testing tickets, upgrades and evening production deployments. • SPO Purchasing Initiatives and inventory management - Act as co-lead for purchasing efforts for SPO including purchasing projects as identified by customer agencies, procurement/receipt/invoicing for SPO supplies/equipment, and supplier identification for various identified special projects for the SPA, Director, and the Governor's Office • SPO Records Management/Retention - Co-lead all of SPO's records management and retention activities including ensuring that documents are maintained through their appropriate retention schedule, physical records are appropriately preserved, and SPO employees have the tools and necessary knowledge to ensure adherence to all applicable records retention schedules • E-Procurement Platform Audit Support: Participate in ADOA's annual audit by supporting the e-procurement audit requirements Knowledge, Skills & Abilities (KSAs): Knowledge of: • State and Federal statutes and rules related to government procurement activities • Lean tools and methodologies • Project Management skills and tools • Supply chain, logistics, and resource management • Intermediate to advanced data manipulation Skills in: • Time management and prioritizing work • Excellent communication skills, including group facilitation and problem-resolution techniques • Working effectively independently and in a group setting • Data analytics and query building (including SQL) • Developing effective monitoring and reporting tools Ability to: • Establish and maintain effective customer and internal stakeholder relationships • Synthesize, summarize, and analyze a variety of data sources and provide recommended solutions • Work in a dynamic team environment that allows the incumbent to be responsive to changing goals and priorities Selective Preference(s): • Bachelor's Degree in Business, Public Administration, Supply Chain, or other closely related field • Certificate or Equivalent in applied data analytics Pre-Employment Requirements: • Valid Arizona Driver's License • Background and reference check, including a criminal records verification If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment Contact Us: • If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance • The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer Advertised: 18 Sep 2025 US Mountain Standard Time Applications close: 21 Sep 2025 US Mountain Standard Time Whatsapp Facebook LinkedIn Email App

Manage low to mid-level complexity rights of way projects, negotiate dispositions, assist with training and process improvements, and support section responsibilities under supervision. | Requires knowledge of real estate and land management principles, negotiation skills, ability to coordinate project teams, and preferably an associate degree with 1-2 years of relevant experience. | Land Disposition Project Leader 1 Job No: 535948 Work Type: Full-time Location: REMOTE OPTIONS, PHOENIX Categories: Real Estate and Land Management LAND DEPARTMENT Since its inception in 1915, the Arizona State Land Department has been entrusted with managing approximately 9.2 million acres of State Trust lands scattered throughout Arizona. The Common Schools (K-12) are the largest beneficiary entitled to approximately 87% of the land and receiving close to 90% of State Trust Land revenues. Through the application of sound stewardship, and effective business management principles, the Land Department can succeed in its mission of responsibly managing the assets of a multi-generational perpetual Trust in alignment with the interests of the beneficiaries and Arizona's future. Are you ready to join us in our mission? Please apply today! For general information, visit our website: www.azland.gov 1110 W. Washington St, Phoenix, AZ 85007 Land Disposition Project Leader 1 Job Location: 1110 W. Washington St. Phoenix, AZ 85007 Posting Details: Salary: $55,000 - $65,000 Grade: 20 Closing Date: Open until business needs are met Job Summary: The Arizona State Land Department manages over 10,000 leases, permits, rights of ways, sales and other contracts relating to the management use and disposition of 9.2 million acres of State Trust lands. State Trust lands are lands granted to the State of Arizona pursuant to the federal Enabling Act. The Trust lands are held in Trust for the common public schools and 13 other public institutions. Any use or disposition of Trust lands must benefit the Trust's beneficiaries. Under the guidance of the Rights-of-Way Section Manager, the Land Disposition Project Leader I, manages rights of way (ROW) projects of low to mid-level complexity and of diverse nature. These projects have high priority, visibility and revenue potential for the Trust. Upon successful completion of the required training and probationary period, this position may offer the ability to work a hybrid remote work schedule, based upon the department's business needs and continual meeting of expected performance measures. All work, including remote work, should be performed within Arizona. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Job Duties: • Manages a portfolio of low to mid-level complex files and negotiates right of way planning related efforts for right of way dispositions. Makes recommendations to supervisor relative to disposition alternatives and specific elements of each disposition. • Manages interdisciplinary projects of low to mid-level complexity. Assists rights of way Team in transactions, non-application related tasks, conducts formal and informal training, meetings, and implements and supports AMS related tasks and Section responsibilities. • Prepares and assists in development of Sections Standard Work, desk procedures and processes instructions. • Assists in the evaluation, drafting, and implementation of new rules, procedures, policies, reports and documents. • Provides technical and administrative guidance to staff. • Applies the principles, theories, and concepts of the Arizona Management System; actively participating in daily group huddles and huddle board updates; continually identifying areas for process and quality improvement; adhering to established standard work and procedures. • Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Principles and practices of general real estate transactions, rights of way analysis and disposition. • Land use and valuation principles. • Construction, evaluation and execution of rights of way easements. • Financial analysis and basic accounting reconciliation. • Principles and practices of land use planning and management, and the associated laws, rules and regulations. • Documents required for the acquisition of property, including negotiation proceedings. • Review and finalization procedures to complete the ROW process prior to final acquisition. • Interpretation of planning, engineering and delineation drawings, legal descriptions and map exhibits. • Arizona Management System (AMS), project management and coordination. Skilled In: • Professional oral and written communications skills. • Locating and selecting the most appropriate guidelines for numerous and variable circumstances. • Organizational skills in coordinating activities and efforts of land disposition agents. • Establishing and assessing program objectives and performance goals. • Negotiation skills to obtain support, cooperation, and timely action or change from involved parties. • Establishing and maintaining effective working relationships with various levels of government and business officials as well as the public. Ability To: • Establish program objectives, performance goals, and assess progress toward their achievement. • Organize and coordinate the activities and efforts of a project team. • Write reports, maintain records, and manage multiple tasks at one time. • Physical ability to perform moderate work tasks such as walking in natural land areas and posting/removing signs. • Safely drive standard and 4-wheel drive vehicles to travel throughout the state, often on roads in poor condition. • Determine the effects of multi-disciplined uses and damage to State Trust land real property values. • Read and interpret legal descriptions and map orientation both in the field and on documents • Exercise appropriate personal judgment within the guidelines of recognized laws, rules, procedures, and policies affecting the overall management of State Trust lands. Selective Preference(s): • Associates degree in finance, Real Estate, business administration, public administration, management, designation in the International Rights of Way Association, or related field and experience in basic real estate transactions, land sales, rights-of-way transactions, or real estate management. • One to two years of progressively responsible experience with lease contracts, agency rules and regulations, legal descriptions, and natural resources disciplines. Pre-Employment Requirements: • Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete required driver training. (refer to Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child • Other Leaves - Bereavement, civic duty, and military • A top-ranked retirement program with lifetime pension benefits • A robust and affordable health insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS). • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: If you have trouble applying for this position, please email HRIShelpdesk@azdoa.gov for assistance. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ASLD Human Resources at 602-542-2629. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer. Advertised: 17 Sep 2025 US Mountain Standard Time Applications close: Whatsapp Facebook LinkedIn Email App