ARES Corporation

Manage and coordinate IT service management projects, ensure process compliance, and support stakeholder engagement. | Minimum 5 years of project management experience, proficiency with ServiceNow, and familiarity with Agile methodologies. | ARES is seeking a Project Manager to provide project management for Service Management Office (SMO) in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries,   to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discovery. Remote, hybrid, and onsite positions the employee bears travel costs to nearest NASA Center for badging and issue of NASA IT equipment. JOB RESPONSIBILITIES: The Project Management position will include but not be limited to the following activities: * Provide process and procedure management services, consultation, and continual service improvement. * Coordinate with OCIO Offices and document processes and requirements. * Ensure new and revised processes conform with Agency standards and target state operating model. * Schedule and meet with missions, projects, and customer internal and external to the OCIO regarding service management requirements. * Identify, clarify, document, sequence, prioritize, and represent via plans, charts, diagrams, reports, and/or dashboards customer business requirements, use cases, workflows, stakeholders, Service Level Management metrics (SLAs, SLIs, RTO, etc.) and other critical artifacts that may surface during customer interactions. * Transform customer attributes into User Stories, Acceptance Criteria and related Agile artifacts to ensure their effective automation within the Agency’s Enterprise ITSM Tool. 1. This includes activities such as representing the work at Agile Refinement and Grooming sessions. * Perform testing and verify customer requirements prior to production releases. * Support customer outreach and training. * Ensuring that SMO ITSM Release processes are followed to ensure consistent, effective and efficient enterprise IT Service Delivery. * Provide program and project management oversite of information technology (IT) and IT Service Management (ITSM) initiatives.     This includes identifying and managing stakeholders, requirements, use cases, schedules, costs, resources, risks, communications, and identifying and managing project milestones, deliverables, dependencies and critical path. * Manage the streamlining and efficiency efforts of IT service management processes through techniques such as Kaizens, Lean Six Sigma events, or Gemba Walks, etc. * Manage and represent potentially large ITSM data sets through tools such as reports, ServiceNow dashboards, PowerBI, Power Automate, pivot tables, etc. * Lead, engage, and support the effective management of SMO operational activities including the recurring Daily Stand Up (DSU) and any preceding or follow-on actions and activities.  EDUCATION & WORK REQUIREMENTS: * Minimum education - BA/BS in Project Management, Communications, Business Administration, or an IT related discipline. * Minimum experience - 5 years. MINIMUM REQUIREMENTS: * 5+ years of project management experience. * 3-5 years of business/mission (outcomes/impacts), strategic/tactical (project planning) and operational (implementation/service/product delivery) experience. * Experience with ServiceNow tools. * Experience with Risk Management and best practices. * Experience using tools for requirements gathering and implementation. * Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), and SharePoint. Preferred Qualifications: * Project Management Professional (PMP) certification. * Agile/Scrum Certification, SAFe Agile Certification. * Familiarity with NASA Procedural Requirement 7120.7. * Experience establishing and maintaining project schedules. ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may participate in: * Medical Insurance * Dental Insurance * Vision Insurance * HSA/FSA Accounts * Life & Disability Insurance * Critical Illness & Accident Insurance * ESOP * 401(k) Plan * Paid Time Off & Holidays   ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).

Support AI adoption, evaluate AI tools, assist with environment configuration, and provide user support for AI Lab environments. | Minimum BA/BS in a related discipline, 0-4 years of project management and technical experience, proficiency in MS Office, and familiarity with AI and cloud technologies. | ARES is seeking a Project Manager to provide project management for the Chief Data and Artificial intelligence Office (CDO / CAIO) in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM). From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world. Come join us in support of NASA’s mission to inspire the world through information and discover Remote, hybrid, and onsite positions the employee bears travel costs to nearest NASA Center for badging and issue of NASA IT equipment. JOB RESPONSIBILITIES: This position will include but not be limited to the following efforts: * Provide the following services in support of AI adoption: * Evaluate generative AI capabilities to understand their effectiveness and conduct assessments of GenAI tools. * Facilitate the identification of GenAI use-cases that support common needs or organization specific business requirements. * Support the evaluation of AI models for vulnerabilities, e.g., adversarial attacks, model drift, data poisoning, bias, hallucinations, prompt injection, and privacy leaks. * Support the integration and testing of APIs, connectors, and new tools, helping evaluate basic functionality, reliability, and user readiness. * Assist with user onboarding and access management, including helping set up accounts, permissions, workspace configurations, and basic cluster settings. * Support the configuration and upkeep of AI Lab environments, including clusters, libraries, runtimes, and workspace components used for data and AI experimentation. * Assist with the development and maintain simple data preparation workflows and reusable notebooks that enable users to ingest, transform, and work with data in the AI Lab. * Assist with the configuration and update of dashboards and reports that provide insight into Lab usage, computer consumption, cost trends, training participation, and user activity. * Provide user assistance and troubleshooting, helping resolve common issues related to notebooks, clusters, access, environment configuration, and workflow execution. * Assist with applying compute and cost-management practices, such as autoscaling, right-sizing, and idle cluster cleanup, to support efficient use of Lab resources. * Contribute to documentation and user-enablement materials, and participate in demos, working groups, and collaborative testing activities to support Lab adoption and improvement. * Provide basic “consulting-style” support to non-technical users, helping them understand how to use * Lab tools, select appropriate workflows, and apply the Lab’s capabilities to real mission or business problems. * Assist with Lab awareness, outreach, and adoption activities, including preparing simple demos, showcasing example projects, gathering adoption metrics, and helping communicate Lab successes to broaden visibility and engagement. EDUCATION & WORK REQUIREMENTS: * Minimum education - BA/BS in Project Management, Communications, Business Administration, or an IT * related discipline. * Minimum Experience – 0-4 Years. MINIMUM REQUIREMENTS: * 0-4 years of project management experience. * 0-4 years of business/mission (outcomes/impacts), strategic/tactical (project planning) and operational (implementation/service/product delivery) experience. * Troubleshoot, diagnose, and resolve technical issues related to multimedia hardware and software. * Experience with quality assurance testing and performance analysis. * Ability to conduct research and integrate new technologies. * Experience with Risk Management and best practices. * Experience using tools for requirements gathering and implementation. * Experience in creating and maintaining Integrated master schedules and applying earned value management techniques (desired, not required). * Experience in creating and maintaining Integrated master schedules and applying earned value management techniques (desired, not required). * Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), and SharePoint.  Preferred Qualifications: * Project Management Professional (PMP) certification. * Agile/Scrum Certification, SAFe Agile Certification. * Machine Learning experience. * Proficiency in Deep Learning and AI development tools (e.g., PyTorch, TensorFlow / Databricks, Cluster Configurations). * Familiarity with Amazon Web Services (AWS). * Leadership and communication skills, along with the ability to manage complex projects and develop strong relationships with stakeholders. ARES Benefits: ARES offers a competitive compensation and benefit package. Full time employees may participate in: * Medical Insurance * Dental Insurance * Vision Insurance * HSA/FSA Accounts * Life & Disability Insurance * Critical Illness & Accident Insurance * ESOP * 401(k) Plan * Paid Time Off & Holidays  ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).