Arcadian Consulting LLC

Plan, schedule, and coordinate technology and customer service projects, maintain documentation, support team communications, and enforce project standards. | Experience with PMO methodologies, Agile and Waterfall delivery, customer service processes, strong organizational and communication skills, and proficiency in Microsoft Office. | Job Position: Project Coordinator, Technology & Platform (California, US-based) We are looking for a Project Coordinator who will work with the Special Projects Sr. Manager by participating in, planning, organizing, and coordinating activities of departmental technology and customer service projects to ensure that goals and objectives of said projects are accomplished within the prescribed time frame and budget requirements. This role will work cross-functionally within the technology and platform group to help track and organize projects and help set/execute OKRs and KPIs. The Project Coordinator will organize project statuses, set meetings, respond to partner/vendor teams, and aid in enforcing best standards/practices. The Project Coordinator will interface with product owners, various external vendor groups, the customer service team, and other business units as they deliver various simultaneous project initiatives. The Project Coordinator will assist in holding team members accountable for their commitments, removing roadblocks to their work, and leveraging organizational resources to improve capacity for work. The ideal candidate is a strong communicator who is outgoing, dynamic, and enthusiastic. This person has a demonstrated ability to network, build, and maintain excellent relationships across multiple groups. This position will be on-site with our client, Sony Pictures Entertainment, and will report directly to the client regarding the project. Job Responsibilities Include, But Not Limited To: • Plan, schedule, and run regular meetings • Provide the team with regular reports and updates • Assist in managing expectations and relationships across teams • Support various business review presentations • Ensure technical documentation is created and maintained in accordance with program objectives • Enforcing standards, practices, processes, and procedures. • Assisting the Customer Service team with project documentation such as meeting minutes, project schedule, and plan. • Assisting in creating status updates and presentations/slides for the team. • Establishing and maintaining a reliable and timely flow of information and materials to all parties as necessary. • Assisting with special projects (i.e. spreadsheets, presentations, research, etc.) • Track, copy, collate, and distribute project-related documentation. Job Qualifications: • Familiarization with PMO methodologies. • Experience with both Waterfall and Agile delivery methods. • Understanding of customer service and tiered support processes. • Strong organizational skills. • Highly motivated and professional. • Effective analytical and problem-solving skills. • Comfortable in a fast-paced, multi-tasking environment. • Able to handle multiple projects and effectively prioritize. • Aptitude to learn new applications for administrative purposes. • Strong Microsoft Word skills and proficiency in Microsoft Excel and PowerPoint required. • Outstanding communication skills. • Excellent teamwork capabilities. Work Setup: • Hybrid Work Schedule: • Monday - Thursday - Onsite (Sony Pictures Studios, Culver City, CA) • Friday - Remote • Hours: • Full Time • 9:00 am - 6:00 pm, 40 hours/week Who are we? Arcadian is a global leader in innovative technology solutions, seamlessly bridging expertise and scalability across the streaming video entertainment industry. As a B2B services company, we provide support with video and audio transcoding, quality assurance, app development, software development, and customer service. We have team members located in Los Angeles, Chicago, Singapore, and the Philippines.