Arcadia

Developing and improving data pipeline architectures and supporting data integration projects. | Requires 5+ years in data engineering with skills in SQL, Python, Spark, and healthcare data experience, which are not reflected in your background. | Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Arcadia Data Engineering team onboards and supports the data feed integrations between Client Claim and Clinical data management platforms and our Healthcare Solution Platform. Our customers are top Healthcare providers and payers, and we help them integrate their internal systems with our analytic platform. The Data Engineering team is responsible for the data architecture that drives the partnership with customers and other internal organizations to drive success through adoption of cutting edge analytic solutions that leverage new age technologies and best practices. Our Data Engineers require both SQL Database knowledge and design , along with multiple programing languages. As a Lead Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client Claim and Clinical data platforms and our analytic health solution platform. Your efforts will be critical to driving the long-term partnership between Arcadia and our customers. What Success Looks Like In 3 months - Learn the different areas of the data connector life cycle, and develop a working knowledge of the technical stacks, storage platforms, data models, and Arcadia's development cycle - Familiarize yourself with the existing data pipeline and associated product capabilities - Set to work on new ingestion pipelines with full bandwidth available (as formal training will end) In 6 months - Meaningfully contribute to team efficiency by building or rolling out new functionality to enhance team speed - Build a backlog of development projects that you can start executing on in the next 6 months - Build strong relationships with engineering organization that supports the data engineering stack so that you can help drive stack improvements - Set your own personal vision of development and career aspirations and set a working path forward with leadership to work on how we can help you attain those goals - Contribute to scrum ceremonies and ceremonies within the dev cycles while successfully updating status and progress in Jira In 12 months - Demonstrate impact to larger team’s ability to get the work done faster - Continue to work with Product, Engineering or Implementation to build out tools for better data integration capabilities - Work on standardizing data connector development with better abstraction patterns - Become a SME (subject matter expert) on Arcadia’s data stack \n What You'll Be Doing As a Lead Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client data platforms and our analytic health solution platform. Your outcomes are critical to driving the long-term partnership between Arcadia and our customers. You will primarily do the following: Improving the process of how we design and document data pipelines Identifying high leverage improvement projects and driving them to completion Support of our processes in partaking in peer code reviews, sprint planning, product grooming, maintaining Jira tasks and peer test reviews You will be expected to contribute to multiple implementations simultaneously, which will include both new customer setup as well as support and enhancements for existing customers The expectations of the day to day of an engineer are as follows: Delivery Responsible for delivery of work on expected timelines Able to identify risk to project success and communicate to leadership Works mostly independently on delivery w/decreasing involvement from engineering and more senior team members Able to apply critical thinking and problem solving skills to propose solutions for complex problems within day to day work Technical Domain Knowledge: Develop a deep understanding of our systems so you can work on projects to improve them Developing ability to understand technical issues and communicate potential solutions to team members or engineering team Business Domain Knowledge: Developing working knowledge of the business of healthcare data and how it interacts within the Arcadia products Understanding of shared value contracts that our customers are in and how data is impacted by them Developing knowledge of industry data expected values such as PMPM by LOBs, MM trends, etc. Communication Skills: Developing internal and external professional communication skills including presentation of issues using appropriate industry vocabulary Team Projects: Responsible for contributing to the advancement of team processes and internal What You'll Bring Senior Experience Level of 5-8 years post-grad with relevant industry experience or graduate level degree. TECH As a Lead Data Engineer you will be expected to problem solve coding issues and enhancements with frameworks that are built in Spark, while also leveraging technical skills to partake in idea sessions on process improvement and POC design of how to carry out a solution SQL: 5+ years (Preferred) Python: 3+ years (Preferred) Spark: 4+ years (Preferred) Database Architecture: 2-3 years (Preferred) Cloud Architecture: 1-2 years (Preferred) DATA As a Lead Data Engineer you will be expected to problem solve some basic data analysis issues and work the data to create analytic enhancements Healthcare Data: 2-4 years (Preferred) Healthcare Analytics: 1-3 years (Preferred) Would Love For You To Have AWS (S3 and EC2): 2-3 years Nifi: 3- 5 years Kafka: 3-5 years Java : 3-5 years Healthcare Analytics: 3-5 years What You'll Get Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community \n $150,000 - $175,000 a year \n About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Manage and mentor customer success teams, develop strategic account plans, and ensure customer satisfaction and retention. | 5+ years in healthcare technology customer success or account management, 2+ years managing teams, and strong understanding of healthcare data and value-based care. | Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia As a Senior Customer Success Manager (Senior CSM) at Arcadia.io, you will take ownership of a portfolio of enterprise and strategic customers, ensuring alignment between Arcadia’s solutions and customers' business objectives. You will also lead a team of Customer Success Managers (CSMs), providing mentorship, guidance, and oversight to drive best-in-class customer outcomes. The Senior CSM plays a key role in fostering long-term relationships, driving adoption, and delivering strategic value to customers. You will leverage your expertise in healthcare technology, data analytics, and customer success best practices to proactively manage customer health, escalate risks, and identify opportunities for growth. This role requires a blend of strategic thinking, technical acumen, and leadership to ensure that Arcadia’s customers maximize the value of our solutions. In this position, you will work closely with division leaders, customer success managers, implementation management, production support SMEs, engineering, product managers and service desk teams. What Success Looks Like In 3 months - Complete Arcadia Core Platform certification and onboarding requirements - Successfully onboard to all customers in assigned portfolio - Establish relationships with key stakeholders across assigned accounts - Develop strategic account plans for customers under management - Gain proficiency in Arcadia’s data processes and platform capabilities - Coordinate with internal teams to create and execute against project timelines - Deploy structure for managing, mentoring and coaching Customer Success Managers in your pod - Show a base understanding of how Arcadia supports several population health programs focused on Cost, Utilization, Quality and Risk performance - Have a strong understanding of Arcadia’s security protocols and processes - Convey ideas and solutions effectively, professionally and with appropriate sensitivity through verbal and written communication In 6 months - Lead customer strategy sessions, ensuring clear roadmaps and adoption plan to help clients reach their business goals - Proactively identify at-risk accounts and implement retention strategies - Provide hands-on training and mentorship to Customer Success Managers - Understand Arcadia’s data ingestion processes and be able to troubleshoot processing issues at a high-level - Be able to guide clients through recommended product configurations that are in alignment with clients’ goals and initiatives - Demonstrate fluency in the interconnectivity between product functionality, data quality, data dependencies, and a client’s end use case - Use technical skills and critical thinking to assist in investigating highly complex issues. Develop and execute against remediation plans - Understand and translate issue impact relative to customers’ business needs - Full accountability for direct Customer Success Managers who are leading small to medium implementation projects for Arcadia data feeds and applications - Leverage Arcadia tools to monitor adoption of Arcadia capabilities and flag risks - Alongside a division leader, co-lead a contract renewal strategy for an applicable customer - Partner with Strategic Growth team to drive upsell and cross-sell opportunities In 12 months - Lead process improvement initiatives to enhance customer success operations - Contribute to hiring and training efforts for growing the Customer Success team - Own and execute customer expansion strategies, driving measurable business value - Be wholly responsible for leading and completing a customer’s contract renewal - Contribute to hiring efforts for growing the Customer Success team \n What You'll Be Doing Manage, mentor, and coach Customer Success Managers, fostering a high-performance culture Be a resource with shared accountability for achieving and maintaining high Net Promoter Scores for assigned customers Developing strong customers relationships and effectively communicating with executive stakeholders Learning customers’ business goals to facilitate delivery of projects and capabilities to support the strategic vision of each customer Lead quarterly business reviews (QBRs) to assess customer performance, demonstrate ROI, and define strategic initiatives Develop and execute customer success plans that align Arcadia’s solutions with customer business objectives, ensuring measurable outcomes Partner with customer success managers in your pod to drive adoption and expansion of Arcadia’s capabilities, increasing customer value and engagement Act as a trusted advisor, guiding customers on industry trends, best practices, and data-driven decision-making Define and implement the best practices for account management, issue resolution, and strategic planning Support team members in managing escalations, resolving complex challenges, and driving customer satisfaction Collaborate with Product, Engineering, and Implementation teams to relay customer feedback and drive product enhancements Work closely with the Strategic Growth team to identify upselling and expansion opportunities within assigned accounts Oversee contract renewals, ensuring proactive engagement and retention strategies Gain an in-depth understanding of value-based care and how Arcadia tools support customers to achieve success across multiple population health programs by mastering the Arcadia Product Suite What You'll Bring 5+ years of experience in Customer Success, Account Management, or Consulting within healthcare technology 2+ years of experience managing and mentoring customer success or account management teams Bachelor’s degree in IT or related technical field (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience Strong understanding of value-based care, population health, and healthcare data analytics Exceptional ability to translate complex technical concepts into business value for customers Strong communication skills including the ability to interact with customers and explain technical concepts and product functionality clearly Experience managing executive-level relationships and driving C-suite engagement Excellent communication skills, including the ability to present to diverse audiences Excellent presentation and communication skills, including the ability to create compelling materials in Microsoft PowerPoint, Excel, Word, etc. Regularly learn new skills, make timely decisions, and adapt well to change Strong analytical, quantitative, problem solving and organization skills Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines Thrive as a self-starter with the curiosity and tenacity to learn complex concepts Exceptional ability to complete committed follow-ups and tasks Ability to travel approximately 30% Would Love for You to Have Multiple years in IT support and relevant experience in value-based care/population health management Experience using technologies such as SQL Server, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field Experience in value-based care A robust understanding of EHR and claims data Proven ability to lead successful client meetings with executive, operational, clinical, and technical stakeholders Knowledge of HIPAA, experience with EHR and/or Claims data, or experience in a secure data systems environment is a plus What You'll Get Be a key leader in transforming healthcare technology and improving patient outcomes Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Great benefits like flextime time off Being a member of the Arcadian and Barkadian Community \n $100,000 - $140,000 a year \n About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

The Analyst will develop complex SQL data models and support the delivery of customer-facing dashboards and reports. This role involves collaborating with colleagues to distill complex information into actionable insights for healthcare clients. | Candidates should have at least 2 years of healthcare analytics experience and be comfortable translating client objectives into deliverables. Proficiency in SQL and experience with business intelligence tools are essential. | Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. Why This Role Is Important To Arcadia The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers. The ideal candidate loves data and wants to make a difference. We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia’s customers unlock more from their data. What Success Looks Like In 3 months - Gain familiarity with Arcadia’s data model, processes, and existing products - Learn the Analytics team’s reporting tools (Redshift, QuickSight, DBT) - Understand your core client’s needs by reviewing written materials and engaging with our team - Become an expert in Arcadia’s dashboard self-authoring product and how to empower our customers - Onboard and shadow with your core teammates In 6 months - Be building value-add reporting for customer base - Provide direct support to client with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports - Maintain clear documentation that helps drive decision making forward - Provide support and coverage to your teammates as needed on multiple complex projects using SQL and Dashboarding expertise - Consistently bring thought leadership to the creation of analytics products In 12 months - Maintain strong support for core client, while expanding portfolio to multiple customers - Be able to serve as subject matter expert on Arcadia’s dashboard self-authoring product - Proficiently manage multiple customer projects with on-time deliverables of creative insights - Continued support and coverage of our team’s portfolio of work, building towards ownership of work \n What You'll Be Doing Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms that impact members and health plans Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights to support critical decision points Deeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams What You'll Bring 2+ years of healthcare analytics experience Passion and patience for documentation and hands-on client support Comfortable speaking with clients about their objectives and translating those into deliverables Experience analyzing healthcare data Experience with project planning and timeline management on complex analytic projects Ability to query and manipulate relational databases with SQL Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving Would Love for You to Have Experience working at or with government agencies, behavioral healthcare providers, health plans A passion for communicating data through clear and compelling visual design Experience hands-on coaching on technical tools in a virtual environment Experience with healthcare quality measure specifications and claims data Experience with the AWS platform Advanced SQL skills with version control (Github), and DBT Experience using collaboration tools such as Jira and Confluence What You'll Get Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale Analyze large data sets on Arcadia’s custom data model built by analysts for analysts Create value add IP, including predictive models, and quickly distribute it to Arcadia customers Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity A collaborative team with decades of collective experience in population health and data science Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care, and how A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community Competitive compensation and amazing benefits including FTO \n About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Develop complex SQL data models, deliver customer-facing dashboards and reports, support clients in analytics product use, and collaborate across teams. | 2+ years healthcare analytics experience, SQL proficiency, BI dashboarding skills, client communication, and eagerness to learn. | Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. Why This Role Is Important To Arcadia The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers. The ideal candidate loves data and wants to make a difference. We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia’s customers unlock more from their data. What Success Looks Like In 3 months - Gain familiarity with Arcadia’s data model, processes, and existing products - Learn the Analytics team’s reporting tools (Redshift, QuickSight, DBT) - Understand your core client’s needs by reviewing written materials and engaging with our team - Become an expert in Arcadia’s dashboard self-authoring product and how to empower our customers - Onboard and shadow with your core teammates In 6 months - Be building value-add reporting for customer base - Provide direct support to client with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports - Maintain clear documentation that helps drive decision making forward - Provide support and coverage to your teammates as needed on multiple complex projects using SQL and Dashboarding expertise - Consistently bring thought leadership to the creation of analytics products In 12 months - Maintain strong support for core client, while expanding portfolio to multiple customers - Be able to serve as subject matter expert on Arcadia’s dashboard self-authoring product - Proficiently manage multiple customer projects with on-time deliverables of creative insights - Continued support and coverage of our team’s portfolio of work, building towards ownership of work What You'll Be DoingAssist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms that impact members and health plansSupport delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights to support critical decision pointsDeeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clientsCollaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams What You'll Bring2+ years of healthcare analytics experiencePassion and patience for documentation and hands-on client supportComfortable speaking with clients about their objectives and translating those into deliverables Experience analyzing healthcare dataExperience with project planning and timeline management on complex analytic projectsAbility to query and manipulate relational databases with SQLExperience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BIEagerness to learn, a detail-oriented mindset, and a creative approach to problem solving Would Love for You to HaveExperience working at or with government agencies, behavioral healthcare providers, health plansA passion for communicating data through clear and compelling visual designExperience hands-on coaching on technical tools in a virtual environmentExperience with healthcare quality measure specifications and claims dataExperience with the AWS platform Advanced SQL skills with version control (Github), and DBTExperience using collaboration tools such as Jira and Confluence What You'll GetContribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scaleAnalyze large data sets on Arcadia’s custom data model built by analysts for analystsCreate value add IP, including predictive models, and quickly distribute it to Arcadia customersSupport a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernityA collaborative team with decades of collective experience in population health and data scienceBe a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care, and how A flexible, remote friendly company with personality and heartEmployee driven programs and initiatives for personal and professional developmentBe a member of the Arcadian and Barkadian CommunityCompetitive compensation and amazing benefits including FTO About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

The Application Enablement Analyst will act as a subject matter expert for multiple Arcadia products, engaging directly with clients and serving as a strategic advisor throughout product implementations. This role involves balancing multiple product implementations and driving the implementation of configurations to support client rollout strategies. | Candidates should have a bachelor’s degree and at least 4 years of experience in technology implementation or product management, preferably in healthcare. Basic coding experience in SQL and familiarity with BI tools are also required. | Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Application Enablement Analyst will join the Technical Operations team of a healthcare data and analytics software company. This role reports to the Application Enablement Manager and will involve a combination of client-facing, process improvement, and technical responsibilities. As a rapidly growing organization, we recognize that agility and scalability are critical to our success. Our Application Enablement team has the privilege of furthering these principles by both defining and implementing improvements across our product suite. We are a team of healthcare workflow enthusiasts and operational problem solvers who thrive on tackling some of the most challenging problems in healthcare. Our analysts are empowered to think creatively about how we deliver value to our clients and collaboratively drive improvements across their portfolio of 2-4 products. What Success Looks Like In 3 months - Understand the basic structure of each product in your portfolio; this includes all key technical steps involved in product implementation, the value proposition each product holds for our customers, and the range of advanced configuration options we offer - Build relationships with the Arcadia resources who support product implementation; this includes Product Managers and Analysts, Implementation and Account Managers, and Data Operations Managers - Manage tickets and projects in our Jira & Confluence platforms - Begin engaging with clients around key product functionalities and decisions - Implement basic product configuration changes using SQL and HTML - Draft documentation around product use cases, release notes, configuration options, workflows, and stakeholders In 6 months - Own client conversations around product strategy and configuration options - Support implementations for the products in your portfolio alongside Arcadia’s Implementation Managers - Assist with basic issue triage and enhancement requests related to your products - Own management of the implementation roadmap for each product in your portfolio - Advise on Arcadia’s product development roadmap based on client feedback and internal observations - Serve as a primary point of contact for your product and support questions from internal customer and technical teams as needed - Independently apply basic customer configurations using SQL and HTML In 12 months - Serve as a designated SME for all products in your portfolio - Understand standard value-based care healthcare workflows - Confidently lead client conversations and trainings regarding Arcadia’s product workflows and configurations - Assume general ownership of client implementations and independently tailor product rollout plans to your clients’ individual workflows and priorities - Propose and drive operational improvements both within and across product teams \n What You'll Be Doing Acting as a designated subject matter expert for multiple Arcadia products (ex – Foundry, Vista, Assess) Serving as a key liaison between the Product and Customer Management teams Engaging directly with clients and serving as a strategic advisor throughout product implementations Advising on optimal workflows and configurations in Arcadia based on a client’s existing priorities and processes Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed Designing and maintaining product implementation documentation suitable for both internal and client use Driving the implementation of basic UI and SQL-based configurations, supporting client rollout strategy, design trainings, and assisting with basic issue troubleshooting for Arcadia’s reporting application suite Supporting SDLC activities for multiple products and partnering directly with engineering leads to refine and deconstruct work Supporting Technical Operations leadership in their efforts to redesign Arcadia’s approach to product implementations Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country What You'll Bring A bachelor’s degree in business, science, technology, or healthcare 4+ years working experience in technology implementation or product management, preferably with a health care focus Experience working directly with customers in a product implementation or management capacity Basic coding experience in SQL Experience working in BI tools with a preference for Amazon QuickSight Willingness to incorporate AI tools into daily work to improve efficiency and outcomes Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving Excellent verbal and written communication skills, with a specific ability to discuss complex product concepts with both technical and non-technical stakeholders General ability to ramp up quickly on technical topics Would Love for You to Have Experience in value-based care, risk adjustment, or quality measure performance Experience using collaboration tools such as Jira and Confluence Experience using GitHub or Amazon S3 A positive attitude and willingness to adapt to a fast-paced environment What You'll Get The opportunity to: Redesign the way in which Arcadia configures and implements its products; Work alongside the healthcare leaders and innovators that make up Arcadia’s diverse client base; Own the design and implementation of technical configurations across products and clients Join a mission-driven company that is transforming the healthcare industry and changing the way patients receive care A supportive and remote work-friendly company with personality and heart Excellent benefits including unlimited Flexible Time Off (~22 day company average) \n About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.