Arcade

Build and nurture an engaged customer community through programs, events, and personalized outreach, translating insights into stories and content. | 2-5 years in community marketing or growth roles, experience working directly with customers, and strong communication skills. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell more engaging product stories and stand out in crowded markets. They use Arcade to create on-brand product demos, videos, and visuals in minutes, without designers, agencies, or long production cycles. Culturally, we are a team of ex-Airbnb, SuperHuman, Box, LaunchDarkly, and AngelList teammates. We are defining how product storytelling will work in the next decade. We care deeply about craft and about building products that are simple, fast, and genuinely useful. The Role You will own and grow our customer community. This means building real relationships with customers, helping them learn from each other, and making the community a place where people feel understood, supported, and excited to participate. You will work closely with Customer Success, Marketing, and Product to turn what you learn from the community into stories, programs, and insights that help customers succeed and inform how we show up as a company. This is a hands-on role for someone who likes being close to people, notices patterns quickly, and is comfortable building things from scratch without a playbook. What You’ll Do Identify interesting use cases, patterns, and behaviors emerging from the community. Turn insights into stories, examples, posts, or lightweight content others can learn from. Plan and run community programs and events, both virtual and in-person. Own end-to-end event strategy from ideation to execution. Drive participation through clear framing, follow-up, and personal outreach. Build and maintain genuine relationships with customers across community spaces. Be an active, thoughtful presence in conversations, responding with context and care. Balance individual customer needs with what’s best for the broader community. Share relevant community insights with Customer Success, Marketing, and Product. Take initiative to start new programs or improve existing ones without waiting for direction. Manage multiple projects at once and adjust quickly when priorities change. What We’re Looking For 2-5 years in community marketing or growth roles with proven track record. Experience working directly with customers. Taste when it comes to crafting content and sharing publicly. Experience in building programs, events, or recurring initiatives at scale (0 to 1). Good judgment in public spaces, including how and when to step in. Strong written communication and a clear, human tone. Curiosity about how people use products and learn from each other. Nice to Have Superb taste when it comes to design and storytelling. Experience running large scale virtual or in-person events. Familiarity with marketing and creative software. Experience in an early-stage or fast-moving environment. Why Arcade Impact: you’ll influence how 150,000+ users learn, share, and work every day. Real ownership: you’ll define how the community operates, which voices are amplified, and what “great” looks like as we scale. Direct customer access: daily exposure to power users and creators pushing how visual storytelling is done. Small, senior team: close collaboration with Product, Marketing, CS, and leadership. Build the foundation: help set the standards, rhythms, and systems for a community that grows alongside the product. If you’re excited about shaping how a large and thoughtful user base shows up, learns, and improves together, we’d love to talk. Benefits Competitive salary and meaningful equity Unlimited PTO and sick days 401k, and top tier Health, Dental and Vision insurance Remote work stipend and commuter benefits Meeting light culture Biannual company retreats Latest productivity software such as Notion, Linear and Superhuman A team that values diversity and inclusion Compensation $120,000 - $150,000 per year, plus meaningful equity. Our values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both. Carry the weight: We are owners. Let’s empower each other. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought. Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high. Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind. Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Owns product communications, manages releases, and supports market positioning by translating product features into compelling narratives. | Requires 3-5 years of product marketing experience, strong storytelling, cross-functional collaboration, and familiarity with AI and marketing tools. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell more engaging product stories and stand out in crowded markets. They use Arcade to create on-brand product demos, videos, and visuals in minutes, without designers, agencies, or long production cycles. Culturally, we are a team of ex-Airbnb, SuperHuman, Box, LaunchDarkly, and AngelList teammates. We are defining how product storytelling will work in the next decade. We care deeply about craft and about building products that are simple, fast, and genuinely useful. The Role As a Product Marketing Manager, you’ll own how Arcade shows up for our buyers, customers, and audiences and how customer feedback flows back into Arcade. This is a senior, hands-on role at the center of product, marketing, sales, and customer success. You’ll own the cadence and quality of product communications, execute releases large and small, build competitive context, and support field enablement, while working closely with the Head of Product Marketing on overarching narrative and positioning. This role is ideal for someone with 3–5 years of PMM experience who enjoys being close to the work, shipping frequently, staying tightly connected to customers, and turning fast-moving product momentum and market input into clarity. What You’ll Do Turn technical and AI concepts into clear, compelling, high-quality content across changelogs, product releases, webpages, social posts, and customer stories. Own releases end to end, from small changelog updates to larger rollouts, driving momentum across internal teams, customers, and the broader market. Work closely with product and engineering to translate evolving features into compelling, customer-ready narratives. Stay relentlessly close to customers and prospects by joining sales and CS calls, running your own conversations, and grounding strategy in real buyer language. Build and maintain a strong understanding of the competitive landscape and how buyers evaluate products. Proactively enable BDRs, AEs, and CSMs with clear talk tracks, guidance, and context on the market, competitors, and buyer behavior. Explore and apply new AI and marketing tools to improve the speed, quality, and leverage of your work. What We’re Looking For You are a clear, tasteful storyteller with strong editorial judgment. You care deeply about quality, clarity, and point of view, and you know how to simplify without dumbing down. You are a decisive, cross-functional driver. You move work forward with urgency and keep teams unblocked through action. You stay continuously close to customers and competitors. Customer contact is frequent, recent, and central to how you think and work. You are a proactive partner to the field. You don’t wait to be asked to provide guidance or enable the team. You simplify aggressively and focus on what actually helps teams win. You geek out on AI and new marketing tools. You actively experiment, think critically about tradeoffs, and stay current as the landscape evolves. You take ownership. You can clearly articulate what you decided, why you decided it, and what changed as a result. Nice to Have Experience collaborating in an environment with fast paced innovation. Experience building out competitive intelligence and sales enablement. Experience hosting customers for fireside chats, webinars, etc. Familiarity with AI-powered marketing tools. Why Arcade High ownership: you’ll directly shape our narrative and how Arcade shows up for audiences Real customer impact: your work will be used daily by some of the most impactful companies in the world, and your POV significantly shapes the way these teams work Small, senior team: tight collaboration with engineering, sales, and leadership Customer zero: your expertise as a marketer is a direct line of feedback to our developers If you’re excited about being part of a great team and shaping how AI will impact storytelling for the next 10 years, we’d love to talk. Benefits Competitive salary and meaningful equity Unlimited PTO and sick days 401k, and top tier Health, Dental and Vision insurance Remote work stipend and commuter benefits Meeting light culture Biannual company retreats Latest productivity software such as Notion, Linear and Superhuman A team that values diversity and inclusion Compensation $150,000 - $200,000 per year, depending on experience, plus equity. Our values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both. Carry the weight: We are owners. Let’s empower each other. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought. Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high. Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind. Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Own and improve core operational workflows, analyze business data to diagnose issues, and design scalable systems to support company growth. | At least 2 years of experience in business operations, strong analytical skills, ownership mindset, and systems thinking. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey. About the Role As the Business Operations Analyst, you’ll partner closely with Finance, Sales, and Marketing leadership to own and improve core operational workflows, using data and analysis to identify bottlenecks, diagnose root causes, and prioritize where the business should invest effort. You should expect to spend meaningful time executing and owning day-to-day operational work as you build context and trust. Over time, success is measured by your ability to turn recurring execution into scalable systems—using analytical rigor, automation, and systems thinking to reduce manual effort, increase reliability, and enable better decisions as the company scales. What You'll Do Own and execute core operational work Take partially defined, high-priority operational work from intake through hands-on execution, across billing, finance ops, and GTM workflows Apply analytical rigor to business and operational questions Analyze financial, GTM, and business performance data to diagnose underlying drivers, surface tradeoffs, and inform decisions beyond surface-level metrics Design scalable systems and processes over time Use insights from execution and analysis to redesign workflows, tooling, and automation, reducing manual work and increasing reliability as the company scales Who You Are Must Have 2+ years of experience in Business Operations, Management Consulting, Finance or a similar role where you owned problems end-to-end Strong ownership mindset: comfortable taking on hands-on execution and accountable for outcomes High analytical rigor: able to independently analyze financial, GTM, or business performance data to diagnose drivers, evaluate tradeoffs, and inform decisions Systems-oriented thinker: naturally looks for ways to turn recurring work into scalable processes, automation, or better tooling rather than relying on manual effort Comfort operating in imperfect environments: able to make progress with incomplete information, evolving processes, and lightweight structure Nice to Have Experience working with finance, billing, sales ops, or GTM workflows in a B2B or SaaS context Demonstrated interest in or exposure to automation, low-code, or AI-enabled tools Benefits Competitive salary and meaningful equity Unlimited PTO and sick days 401k, and top tier Health, Dental and Vision insurance Monthly remote work stipend Meeting-light culture Biannual company retreats Latest productivity software (Notion, Linear, Superhuman) A team that values diversity and inclusion Compensation $100,000 – $140,000 per year, plus equity Our Values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. Carry the weight: We act like owners. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We become better when we share information. Play as a team: We build meaningful things together while maintaining high standards. Be kind: We maintain high standards while being kind and respectful to all. Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Own AI product initiatives end-to-end, from discovery to iteration, and collaborate deeply with engineering and design teams. | Strong customer-focused product thinking, technical fluency with AI, and proven ability to ship AI-driven features, with experience in generative visual AI preferred. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey. The Role Arcade helps teams create on-brand product demos, videos, and visuals in minutes, without designers, agencies, or long production cycles. AI is central to how we do this, from turning recordings or screenshots into polished demos, to generating videos and visuals that stay aligned with a company’s brand as their product evolves. As the AI Product Manager, you’ll own Arcade’s Creator Studio and AI roadmap. Your job is to help our customers seamlessly create content for launch moments that is on brand, aesthetic and converts. What You’ll Do Own AI product initiatives end-to-end — from problem discovery and technical approach to launch, iteration, and long-term quality Talk to customers constantly, turning messy qualitative feedback into clear product direction, priorities, and tradeoffs Define and measure quality for AI systems, establishing what “good enough” means and how to improve it over time Partner deeply with engineering and design on AI-first workflows, system constraints, and user experience Use data to guide decisions, combining metrics, experiments, and qualitative insight to iterate under ambiguity Create clarity and momentum, turning vague problems into concrete plans, shipped features, and learning loops Make strong product judgments, balancing UX, technical feasibility, AI limitations, cost, and business impact What We’re Looking For Customer-Centric Product Thinking: You have strong instincts for user problems and back them up with real customer exposure. You don’t build features just because they were requested — you synthesize, prioritize, and push back when needed. Technical Fluency with AI Systems: You can credibly partner with engineers on AI-driven products. You understand concepts like pipelines, latency, cost tradeoffs, evaluation, and failure modes — and you’ve shipped and iterated on AI features before. Strong Product Judgment & Taste: You have a point of view on quality. You can look at an AI-generated output and quickly identify what’s wrong, what matters most to users, and what’s worth fixing now versus later. Data-Driven Decision Making: You frame problems with hypotheses and success metrics, use data to validate (or invalidate) assumptions, and avoid hiding behind “we didn’t have enough data.” Execution & Organization: You turn ambiguity into progress. You communicate clearly in writing, manage priorities well, and ship without excessive process or chaos. Strategic Perspective: You connect day-to-day product decisions to broader business goals and long-term leverage, balancing quick wins with durable quality improvements. Nice to Have Experience shipping generative visual AI products where output quality is variable or probabilistic Familiarity with brand consistency challenges in products (guidelines, compliance, style systems) Experience working closely with go-to-market teams on launches, positioning, or customer education Why Arcade High ownership: you’ll directly shape how AI shows up in the product Real customer impact: your work will be used daily by product, sales, and marketing teams Small, senior team: tight collaboration with engineering, design, and leadership Meaningful AI problems: quality, trust, evaluation, and UX, not just prompt tuning. If you’re excited about building AI-powered products that customers actually trust and use, we’d love to talk. Benefits Competitive salary and meaningful equity Unlimited PTO and sick days 401k, and top tier Health, Dental and Vision insurance Monthly remote work stipend Meeting-light culture Biannual company retreats Latest productivity software (Notion, Linear, Superhuman) A team that values diversity and inclusion Compensation $190,000 - $265,000 per year, plus meaningful equity Our Values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. Carry the weight: We act like owners. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We become better when we share information. Play as a team: We build meaningful things together while maintaining high standards. Be kind: We maintain high standards while being kind and respectful to all. Arcade is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Manage office operations, plan team events, and foster a positive team culture. | At least 1 year in office management, operations, or event planning, with strong relationship and organizational skills. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey. What You’ll Do Create a workplace people love Run the day-to-day office experience — manage food, vendors, deliveries, mail, supplies, and visitors so the office feels welcoming and seamless. Build and maintain reliable systems to ensure operations just work. Champion connection and culture Own the planning and execution of cultural touchpoints — monthly team gatherings, rituals, celebrations, offsites, and other experiences that make Arcade a meaningful and fun place to work. Actively strengthen cross-team relationships and create opportunities for connection. Be the go-to for people logistics Anticipate needs and solve problems before they’re noticed. Support team needs with high accountability, excellent judgement, and a bias to action. Bring consistency and momentum Track recurring responsibilities and follow through without reminders. Iterate on what works, ask for feedback, and refine experiences over time. What We’re Looking For You’re a proactive operator who cares deeply about both execution and people experience. Must-haves 1+ year experience in office management, operations, events planning, hospitality, or a similar role where execution and people experience mattered. High accountability: you follow through even when no one is watching. Bias to action: you act fast, iterate, and unblock others. High taste and judgment: you create experiences that feel thoughtful and inclusive. Strong relationship instincts: you notice who’s connected and who’s not, and gently bring people together. Nice-to-haves Experience planning offsites, socials, or regular team rituals. Prior work at a fast-moving startup or hybrid/remote environment. Familiarity with basic office tools (Slack, Notion, Google Workspace, Asana/Linear).A team that values diversity and inclusion. Compensation $60k - $105k per year, plus meaningful equity Our values ❤️ Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both. Carry the weight: We act like owners. Let’s empower each other. When we see something that needs change, we lead through it. An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought. Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high. Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind.

Design and prototype new product flows and interactions, taking features from concept to live versions with strong craftsmanship. | 5+ years design experience, strong portfolio, ability to code in React/TypeScript/Tailwind, experience with 0→1 product development, and strong communication skills. | About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 20,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful, easy-to-use products that meaningfully improve how software companies showcase their product at every stage of a customer journey. What you’ll do You’ll design and prototype new product flows and interactions, turning early ideas into high-fidelity experiences that push our thinking forward. Sometimes that means building quick prototypes to explore possibilities, and other times it means taking a 0→1 feature all the way into a first live version. Through it all, you’ll bring a strong sense of craft, making sure what we ship feels thoughtful, polished, and cohesive. Who you are • You care about how things look and feel — from the big picture of a flow to the spacing of a button or the timing of an animation. • You get excited by the little details others might miss, and love when the craft shines through. • Design is your foundation, but you’re comfortable jumping into code to take an idea from sketch to prototype, and sometimes all the way to a first live version. • You’re curious about how AI is reshaping products and workflows, and you’ve had hands-on experience designing or building with AI-powered tools or features. Skills and Qualifications • 5+ years of experience as a designer. • Strong craft, backed by a portfolio that demonstrates attention to detail. • Ability to code in a React/TypeScript/Tailwind environment for prototypes and early product implementations. • Experience navigating 0→1, moving from vague ideas to tangible, testable experiences. • Strong communication skills, you can clearly explain the “why” behind your decisions. Benefits • Competitive salary and meaningful equity • Unlimited PTO and sick days • $500 a month remote work stipend • Meeting light culture • Biannual company retreats Our values ❤️ • Be a coach: We want the best for our customers and ourselves. We coach people to help them achieve their best potential. An “Arcader” is both a teammate and a customer. There is a reason that the same word describes both. • Carry the weight: We are owners. Let’s empower each other. When we see something that needs change, we lead through it. • An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information. We are open to diversity of opinion, backgrounds, and thought. • Play as a team: We play because we’re a creator tool. Life is short. Let’s build something meaningful. We play as a team because great teams build great things together. We keep those standards high. • Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind. Compensation Range: $100K - $160K