Arbor

Own end-to-end supply and brokerage operations, analyze systemic issues, and collaborate with cross-functional teams to improve workflows and automation. | Requires strong analytical skills, systemic problem-solving, ownership of operational queues, and experience with AI tools for automation, which are not explicitly present in your resume. | Job Description: • Own end-to-end supply and brokerage operations • Manage the operational funnel from utility account creation through broker-ready and brokered status • Validate utility account setup, historical usage acquisition, and supplier readiness • Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage • Identify root causes of non-brokerage and partner cross-functionally to eliminate them • Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization • Run supplier-side operations and exceptions • Monitor enrollment success rates and investigate failures • Track and resolve cancellations, including process-attributable cancels • Serve as the first line of defense for supplier data integrity issues • Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows • Own contract synchronization health • Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas • Monitor sync health, backlog, and SLA adherence • Investigate failures across systems and identify patterns, regressions, and upstream data issues • Drive progress toward ≥99% of active contracts synced accurately and on time • Build the ops → product → automation feedback loop • Identify recurring failure modes, manual work, and operational pain points • Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes • Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact • Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort • Help move work from humans → systems → automation, quarter by quarter Requirements: • Strong analytical instincts and comfort working with messy, real-world operational data • An operator’s mindset: biased toward root cause analysis and systemic, durable fixes • High attention to detail without losing sight of business impact and customer outcomes • Comfort owning queues, ambiguity, and unresolved problems end to end • Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners • AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth • Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves • Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong. Benefits: • Competitive salary + meaningful equity + benefits • Remote-friendly with close collaboration across Supply Platform, Product, and Customer Ops

Own and optimize supply and brokerage operations, manage operational queues, and collaborate with cross-functional teams to improve system reliability and automation. | Experience in operational data analysis, systemic problem solving, queue management, and automation, with strong communication skills and an operator mindset. | About Arbor Arbor helps renters, homeowners, and small businesses pay less for electricity. Behind the scenes, Arbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste. Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We’ve raised over $20 million from leading investors and have saved over $7.5 million for tens of thousands of homes and businesses. The Opportunity We’re looking for an Operations Analyst to make Arbor’s supplier operations boringly reliable at scale, and increasingly automated over time. This is a hands-on, high-ownership role at the intersection of Arbor’s Supplier Platform, Customer Operations, and Product. You’ll own critical operational queues and exceptions across utility account readiness, brokerage, enrollment, and contract synchronization, while turning real-world failure modes into clear signals for product, automation, and system design. This role is central to Arbor’s strategy as we scale: operational determinism, high-quality data, and AI-native workflows become compounding advantages. What You’ll Do Own end-to-end supply and brokerage operations Manage the operational funnel from utility account creation through broker-ready and brokered status Validate utility account setup, historical usage acquisition, and supplier readiness Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage Identify root causes of non-brokerage and partner cross-functionally to eliminate them Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization Run supplier-side operations and exceptions Monitor enrollment success rates and investigate failures Track and resolve cancellations, including process-attributable cancels Serve as the first line of defense for supplier data integrity issues Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows Own contract synchronization health Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas Monitor sync health, backlog, and SLA adherence Investigate failures across systems and identify patterns, regressions, and upstream data issues Drive progress toward ≥99% of active contracts synced accurately and on time Build the ops → product → automation feedback loop Identify recurring failure modes, manual work, and operational pain points Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort Help move work from humans → systems → automation, quarter by quarter What You Bring Strong analytical instincts and comfort working with messy, real-world operational data An operator’s mindset: biased toward root cause analysis and systemic, durable fixes High attention to detail without losing sight of business impact and customer outcomes Comfort owning queues, ambiguity, and unresolved problems end to end Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong. Compensation & Work Setup Competitive salary + meaningful equity + benefits Remote-friendly with close collaboration across Supply Platform, Product, and Customer Ops

Lead frontend development for a marketplace platform, set technical direction, and mentor team members. | 5+ years full stack experience, expert React/Next.js skills, strong TypeScript, API and SQL knowledge, and leadership experience. | About Arbor Arbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste. Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real-time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We've raised over $20 million from leading investors and have saved over $7.5 million for tens of thousands of homes and businesses. The Opportunity We're looking for a Senior front-end leaning fullstack engineer to own the user-facing experience of our energy marketplace—the interface where tens of thousands of customers see their savings, compare rates, and take action on their energy decisions. You'll be hands-on building products while also elevating the frontend craft across our engineering team. This is a player-coach role: you'll ship high-impact features, set technical direction for frontend architecture, and mentor engineers on a lean team where quality and velocity both matter. What You'll Do Lead user-facing development for our marketplace platform, from real-time rate comparisons to customer dashboards and enrollment flows Set technical direction for frontend architecture, tooling, and best practices across the team Build polished, performant interfaces that make complex energy market data intuitive for consumers and businesses Mentor and grow frontend engineers; conduct code reviews that raise the bar on quality and craft Partner with product and design to translate user needs into delightful, high-converting experiences. Take product ownership on select features and projects when necessary. Champion AI-augmented development workflows - we expect leads to model how AI tools can multiply team output Balance hands-on contribution (expect 60-70% coding) with technical leadership and cross-functional collaboration What You Bring 5+ years of full stack engineering experience, with at least 1-2 years in a tech lead or senior mentorship capacity Expert-level React and Next.js skills; you've architected and scaled production applications, not just contributed to them Familiarity with SQL (Postgres preferred), Node, API development patterns Strong TypeScript proficiency and opinions on frontend patterns that actually work at scale Clear communication skills; you can articulate technical tradeoffs to engineers and non-engineers alike Eye for UI/UX quality; you care about the details that separate good products from great ones Experience with modern frontend tooling, testing strategies, and performance optimization AI fluency: you're already using AI coding tools daily and excited to help the team level up their AI-augmented workflows Comfort with ambiguity and a bias toward shipping; you thrive when ownership is high and direction-setting is part of the job Interest in energy, climate tech, or marketplace products is a strong plus Compensation & Work Setup Competitive salary + meaningful equity + benefits Remote-friendly with occasional in-person collaboration as needed

Designing and building scalable backend services, maintaining cloud infrastructure, and developing data pipelines for a marketplace platform. | 5+ years of backend experience, strong JavaScript/TypeScript skills, cloud management experience (preferably GCP), proficiency with Terraform, database and API expertise, and AI fluency. | About Arbor Arbor is building an intelligent electricity marketplace to power an abundant electric future. As AI data centers drive a surge in electricity demand, millions of homes and businesses remain trapped with 20th century monopoly interfaces, overpaying by billions while cheap renewable energy goes to waste. Our AI-powered platform aggregates users to unlock wholesale pricing, automatically switches between the best rates, and optimizes usage to align with prices in real-time—delivering the same market advantages that were previously exclusive to Fortune 500 companies. We've raised over $20 million from leading investors and have saved over $7.5 million for tens of thousands of homes and businesses. The Opportunity We're looking for a backend-focused engineer to join our lean, high-leverage engineering team building the infrastructure that powers our energy marketplace. You'll work across our platform—from rate monitoring systems that track complex utility pricing across deregulated markets, to the marketplace orchestration that matches customers with optimal suppliers. This is a high-ownership role where you'll ship production systems, not just features, and where AI-augmented development practices are the norm. What You'll Do Design and build scalable backend services that power our core marketplace platform Develop and maintain cloud infrastructure on GCP using Terraform, ensuring reliability and cost efficiency as we scale Build integrations with utility data sources, supplier APIs, and third-party services across multiple energy markets Create robust data pipelines for real-time rate monitoring and market intelligence Partner with product and cross-functional partners to translate system and supplier needs into high-performing, resilient experiences. Take product ownership on select features and projects when necessary Collaborate closely with a small team where your code ships fast (multiple daily prod deploys) and your architectural decisions matter Leverage AI tools and workflows and uplevel the team around you What You Bring 5+ years of backend engineering experience with production systems at scale Strong JavaScript/TypeScript expertise: Node.js for backend services, familiarity with Nest.js a plus Hands-on experience managing cloud environments including serverless and event driven systems built on native cloud tooling (GCP experience preferred) Terraform proficiency for infrastructure-as-code; you've managed real cloud environments, not just tutorials Comfort with databases (SQL, ideally Postgres), API design, and async processing patterns AI fluency: you actively use AI coding tools and are eager to push the boundaries of AI-augmented development Bias toward shipping; you thrive in environments with ambiguity and move fast without sacrificing quality Interest in energy, climate tech, or marketplace products is a strong plus Compensation & Work Setup Competitive salary + meaningful equity + benefits Remote-friendly with occasional in-person collaboration as needed