AppFolio

Lead and execute strategic revenue operations initiatives partnering with the CRO to drive go-to-market execution and cross-functional alignment. | 10+ years professional experience with 5+ years in SaaS, strong operational background, project management skills, and excellent communication. | AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.We are seeking a highly motivated, strategic, and operationally-minded Senior Revenue Operations Manager to partner directly with our Chief Revenue Officer (CRO). This is a pivotal role that will act as a force multiplier for the CRO, ensuring the effective execution of our go-to-market strategy, driving cross-functional alignment, and managing the strategic priorities of the Revenue organization. This is a high impact role designed for experienced operations who want to deepen their career in revenue strategy and operations. The ideal candidate will be a trusted advisor and thought partner to the CRO, possessing a keen understanding of the SaaS business model, and the ability to navigate complex organizational dynamics with grace and influence. Your Impact Internal & External Representation: Prepare and support the CRO for key internal and external engagements, including board presentations, customer meetings, and industry events.Meeting Management & Communication: Own the agenda, content, and follow-up for key leadership meetings, including CRO staff meetings, QBRs, and executive-level presentations. Ensure clear communication of decisions, action items, and strategic updates to the broader Revenue team.Operational Excellence & Execution: Partner with Revenue Leadership Team to define, track, and operationalize key strategic initiatives. This includes supporting the annual planning process, quarterly business reviews (QBRs), and ongoing performance management.Cross-Functional Alignment: Act as a central hub for communication and collaboration between the Revenue organization and other departments, including Marketing, Product, Finance, and Legal. Ensure strategic alignment and effective execution of company-wide initiatives that impact revenue.Financial Budget Alignment - Manage the Revenue organization's annual and quarterly financial budget, which supports a 700-person cross-functional team. This involves allocating funds across various business units to ensure strategic alignment with go-to-market priorities and rigorously tracking actual expenditures against budget targets. Special Projects & Initiatives: Lead and execute high-priority, ad-hoc projects on behalf of the CRO. This could range from market analysis and competitive intelligence to organizational design and change management. Qualifications 10+ years of professional experience, with at least 5 years in the SaaS industrySolid operational background is essential. Experience in a business operations, strategy, or similar high-impact, cross-functional role is highly preferred.Proven experience as a Chief of Staff or similar role is a significant advantage.Strong understanding of the end-to-end go-to-market process in a B2B SaaS environment, including sales, marketing, customer success, and revenue operations.Exceptional project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.Outstanding communication and presentation skills, with the ability to distill complex information into clear, concise, and compelling narratives.High degree of emotional intelligence and the ability to build trust and influence across all levels of the organization.Comfortable with ambiguity and able to operate with a high level of autonomy.Bachelor's degree is required; MBA or other advanced degree is a plus. Compensation & Benefits The compensation that we reasonably expect to pay for this role is: $152,000.00 - $190,000.00 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits -see here.#LI-hybrid #LI-OG1

Lead discoverability strategy, monitor AI trends, manage SEM campaigns, evolve keyword strategies, and integrate data for attribution. | 3+ years in digital marketing, deep understanding of marketing channels, proficiency in GA4, and experience with agency collaboration. | AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. Your Impact As the Digital Marketing Manager, Generative Engine Optimization you will be the architect of our discoverability strategy, ensuring AppFolio remains the definitive answer for both human users and AI models. You will blend technical SEO/SEM execution with advanced data synthesis to drive high-value pipeline and lead attribution. • Next-Gen Search Leadership: Act as the internal lead for Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO) strategy, leading our transition into the next generation of search through bold, experimental strategies that move beyond traditional "set it and forget it" operations. • LLM & Trend Monitoring: Monitor the shifting Large Language Model (LLM) landscape to surface actionable trends, evolving our strategy in real-time to remain at the forefront of AI-driven discovery. • Performance Marketing Management: Manage large, complex SEM campaigns and budgets to drive high-value pipeline, serving as the primary bridge between external agency partners and internal teams to ensure strategic alignment. • Strategic Keyword Evolution: Pivot keyword strategy from traditional short-tail terms to the natural language queries that dominate AI-driven search, decoding evolving research journeys to ensure brand authority across all touchpoints. • Data Integration & Attribution: Integrate data across disparate systems—including Google Ads, GA4, and CRM—to maintain a single source of truth for lead attribution and full-funnel performance. Qualifications • Expert Data Synthesis: Deep experience with analyzing large data sets and synthesizing performance trends across Google Ads, GA4, and CRM systems to make high-impact, data-driven decisions. • Innovation & Curiosity: Passionate about technology and the evolution of search; you proactively keep pace with industry shifts and understand how experts are disrupting digital marketing. • Collaborative Influence: A strong partner who thrives in a highly collaborative, cross-functional environment, managing by influence to drive complex projects to completion. • Agile Execution: A self-starter who can initiate new projects, measure the impact with urgency, and scale successful initiatives to "Raise the Bar" for the entire department. • Technical Proficiency: Foundational knowledge of SEO/GEO and familiarity with tracking, instrumentation, and managing complex SEM/PPC campaigns. Must Have • 3+ years of experience in digital marketing (SEO/SEM). • Deep understanding of marketing channels, martech, and strategies to drive user acquisition. • Direct experience with GA4 is required; proficiency in Tableau, Marketo, and Google Sheets is preferred. • Agency experience is highly preferred. Location Find out more about our locations by visiting our site. Compensation & Benefits The compensation that we reasonably expect to pay for this role is: $104,000 - $130,000 [base pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here. Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

Handle escalated maintenance work orders by investigating, coordinating with residents and vendors, and ensuring timely resolution in a 24/7 support environment. | 1-2 years customer service or tech support experience including 1 year remote call center, ability to work weekends/holidays, experience with maintenance/property management work order systems, and strong communication skills. | Hi, We’re AppFolio AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Product Support Specialist I – Smart Maintenance plays a key role in supporting AppFolio’s industry-leading Smart Maintenance product. In this role, you’ll handle escalated maintenance work orders that require a deeper level of investigation and coordination. You’ll use your expertise to clarify complex or unclear requests—often by reaching out directly to residents for additional details or connecting with vendors to ensure timely and accurate service. Your work will be key to streamlining communication and resolving issues that impact the overall experience for property managers, vendors, and residents alike. This is a customer-facing position focused on live voice and digital queues and requires a balance of communication savvy, service mindset, and problem-solving ability. Our Smart Maintenance team is part of a 24/7/365 operation, ensuring seamless support and service at any time of day. Your Impact • Serve as the final line of support for incoming maintenance requests, identifying and clarifying key issues with residents. • Use critical thinking to assess work order details and decide next steps in accordance with service expectations. • Communicate clearly and empathetically with vendors, property managers, and residents to ensure transparency and trust. • Support maintenance-related text and online queues as needed to meet shifting demand. • Deliver consistent, high-quality service in a fast-paced, queue-based environment. • Contribute to process improvement by providing feedback on trends, pain points, and opportunities for optimization. • Demonstrate ownership by working proactively to help the team, support customer needs, and strengthen the overall experience. Qualifications • Customer-Focused – You have a service mindset and strong communication skills, with the ability to stay calm, courteous, and solution-oriented under pressure. • Detail-Oriented – You don’t let things slip through the cracks. You’re precise, organized, and comfortable juggling multiple tasks. • Adaptable – You can shift priorities quickly and confidently in response to a fast-changing environment. • Collaborative – You’re a strong team player and enjoy supporting and learning from others. • Growth-Minded – You welcome feedback, see mistakes as learning opportunities, and seek out ways to improve. • Reliable – You show up, follow through, and take pride in being someone others can count on. Must Have • 1–2 years of experience in a customer service, help desk, or tech support role. • 1 year of remote call center experience. • Ability to work weekends and holidays as part of a 24/7/365 support operation. • Previous experience in maintenance services, property management, or work order systems. • A quiet, dedicated home workspace suitable for remote work. • Strong written and verbal communication skills. • Proficiency using support tools and platforms (e.g. Slack, Google, etc.) in a queue-based environment. Why join us? This isn’t just another customer support role—it’s a chance to grow your career in a company that’s reimagining the future of property management. You’ll work with innovative tools and amazing teammates who are just as driven as you are to make a difference. Compensation & Benefits The hourly wage that we reasonably expect to pay for this role is $19.30 - $23.65 per hour. The actual hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc. Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here. #LI-MM1

Maintain and optimize Anaplan financial planning system, build dashboards and models, support FP&A reporting, lead projects, and improve automation. | Bachelor’s degree, 5+ years Anaplan experience, Level III Model Builder certification, SQL, Tableau proficiency, advanced Excel, and strong communication skills. | Description • AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. • What we’re looking for We are seeking a highly motivated and driven individual to join our Corporate FP&A team as a Staff Finance Systems Analyst. This is an exciting opportunity for someone looking to advance their finance career and play a pivotal role in maintaining and optimizing our financial planning system, Anaplan. In this role, you will partner closely with the FP&A team to design and build impactful dashboards, robust financial models, comprehensive management reporting, and insightful analytics within Anaplan. You will be instrumental in scaling our financial processes, identifying opportunities to reduce manual effort, and empowering self-service reporting for management. • Your impact • Partner closely with the FP&A team to help support enhancements, modifications, dashboards, and new models. • Assist with day-to-day responsibilities related to the administration of Anaplan, including user access, dashboards, structure, reporting, modeling, audit, troubleshooting, and training. • Evaluate and prioritize initiatives based on strategic alignment, urgency, impact, resource availability, and cross-functional dependencies. • Effectively lead the intake, coordination, and execution of multiple concurrent projects or requests across teams or departments. • Lead regular reviews to reassess priorities, monitor progress, address blockers, and adapt plans to evolving business needs. • Act as a subject matter expert and point of contact for all things related to Anaplan. • Work with the FP&A team to enhance and optimize the system, creating efficiencies and automation. • Create additional visualization and reporting capabilities, specifically using dashboards and tools within Anaplan, to standardize reporting and support the FP&A team. • Leverage AI or advanced tools to drive reporting or visuals. • Work with other teams across the business to develop additional integrations; review current data sources and recommend integration and automation to alleviate manual processes. • Evaluate models currently in use, recommending enhancements and best practices, while also expanding our modeling capabilities in the system for new projects. • Qualifications • Bachelor’s degree required. • 5+ years of experience with Anaplan. • Level III Model Builder certification is required. • Experience with using Anaplan add-ons. • FP&A experience is a plus. • Experience with SQL. • Experience with Snowflake is a plus. • Proficiency in Tableau with building dashboards and reports. • Advanced proficiency in MS Excel and experience building models. • Ensures data accuracy through the implementation of systematic and self-check processes. • Self-starter mentality; proactive about how they can contribute to the team, develop business partnerships, and come fully prepared to meetings. • Strong communication, with the ability to explain complex financial concepts in straightforward language. • * Location • Find out more about our locations by visiting our site. • * Compensation & Benefits • The compensation that we reasonably expect to pay for this role is: $125,600 - $157,000. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. • Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. • Regular full-time employees are eligible for benefits - see here. About AppFolio AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com. Why AppFolio Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities. Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Paddle as One. Learn more at appfolio.com/company/careers Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

Detect, investigate, and respond to account takeover and security threats by analyzing logs and collaborating with cross-functional teams to protect user accounts and improve detection mechanisms. | 3-5 years experience in security incident response or fraud investigation focusing on user/application security, hands-on IAM experience, proficiency with SIEM and log analysis tools, strong analytical and communication skills. | Description AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Information Security Analyst will focus on detecting, investigating, and responding to account takeovers (ATO) and other security threats across AppFolio’s platforms. This role involves identifying early indicators of compromise, triaging anomalous behavior, and analyzing attacker patterns related to credential misuse, session hijacking, and social engineering. The analyst will collaborate closely with the security, fraud, risk, and engineering teams to investigate suspicious activity, reduce time to containment, and protect user accounts from unauthorized access. Your impact • Monitor security alerts and events to detect, investigate, and respond to cybersecurity incidents in real-time. • Investigate suspected Account Takeover (ATO) cases by analyzing authentication logs, user behavior, device intelligence, and related signals across AppFolio’s platform. • Identify, contain, and remediate fraudulent activity associated with compromised accounts to minimize customer impact. • Collaborate closely with customer support, fraud, and engineering teams to triage reports, escalate critical threats, and support impacted users. • Develop detection logic and alerting mechanisms that identify early indicators of ATO attempts using SIEM, identity platforms, and threat intelligence. • Perform root cause analysis of account compromises and contribute to process improvements to prevent recurrence. • Build and maintain investigation runbooks, documentation, and workflows specific to ATO detection, response, and customer notification. • Analyze emerging attack trends targeting SaaS authentication flows, such as phishing, session hijacking, and token theft, to evolve defenses. • Contribute to internal training and knowledge sharing around ATO patterns, prevention, and investigative techniques. Qualifications • Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience. • 3-5 years of experience in incident response, fraud investigation, or security operations with a focus on user or application security. • Hands-on experience with identity and access management systems (e.g., Okta, Duo, or similar). • Experience investigating ATOs or credential-based threats using logs from SIEM, IAM, and behavioral analytics platforms. Familiarity with common ATO tactics (e.g., credential stuffing, phishing, session reuse) and the MITRE ATT&CK framework. • Strong analytical skills with the ability to recognize subtle patterns across disparate data sources. Proficiency in log analysis and querying tools (e.g., Splunk, Snowflake) to investigate activity and develop detections. • Ability to work independently and cross-functionally in a fast-paced, customer-impacting environment. • Excellent verbal and written communications skills Nice to have • Experience building detections for ATO or fraud-related activity in a SaaS environment. • Familiarity with fraud signals such as IP reputation, device fingerprinting, geolocation anomalies, and behavioral risk scoring. • Cyber Security certifications such as GIAC GCIH, GCFA, GCFE, or AWS Security Specialty. • Understanding of OAuth, SAML, and session management in web and mobile applications. • Experience working with customer support, fraud, and legal teams in the context of user-impacting security events. Location Find out more about our locations by visiting our site. Compensation & Benefits The compensation that we reasonably expect to pay for this role is: $94,400 - $118,000 base pay. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here. About AppFolio AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com. Why AppFolio Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities. Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Paddle as One. Learn more at appfolio.com/company/careers Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.