AnswerNet

Design, develop, and maintain web applications with a focus on seamless user experience and robust data management. | Over 5 years of full-stack development experience with proficiency in PHP, C#, Python, JavaScript, Vue.js, SQL, and familiarity with Docker, AWS, and automated testing. | Sr Full Stack Developer Job Type: Full-Time Hours: Days Salary: $85,000-$110,000 K YEARLY DOE Benefits available after 60 Days for full-time employees About AnswerNet AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more. Summary We're seeking a passionate and skilled Senior Full-Stack Developer to join our team. You'll be a key player in designing, building, and maintaining robust applications that solve real-world problems. We need someone who is not only a technical expert but also excels in a collaborative and dynamic environment. Job Duties / Responsibilities / Essential Functions: • Full-Stack Development: Design, develop, and maintain web applications using our core technologies: PHP, C#, Python, and JavaScript • Front-End Integration: Collaborate closely with front-end developers to build seamless user experiences with Vue.js (2 and 3) • Database Expertise: Take ownership of our data layer by assisting in the design and implementation of database solutions. You must be proficient in writing and optimising complex SQL queries and stored procedures to support application functionality. • Master Your Craft: Show pride in your work product, including our code, documentation, and requirements. Write clean, scalable, and efficient code that is readable and maintainable. • Team Collaboration: Actively participate in code reviews and provide constructive feedback to team members. We encourage asking questions and providing constructive pushback to help us all learn. • Proactive Problem-Solving: Demonstrate initiative by proactively identifying ways we can improve. Troubleshoot and resolve software defects and performance issues. If you're struggling with a problem, only spend 15-30 minutes on it before asking for help to ensure progress is made. • Test Automation: Experience with unit and integration testing is required; automated end-to-end (e2e) testing experience is a plus. • Agile Development: Participate with product owners and stakeholders, assist in defining project scope, and champion Agile methodologies to improve team effectiveness. • Performs other duties as assigned Required Knowledge /Skills / Abilities / Qualifications: • Experience: At least 5+ years of experience in full-stack development, across more than one stack and language. • Technical Stack: • Back-End: In-depth knowledge of PHP, C#, Python, and JavaScript. • Front-End: Strong experience with Vue.js (including both Vue 2 and Vue 3) • Containerization: Experience with Docker or other containerization technologies. • Database: Expertise in SQL and database design/management (e.g., SQL Server, PostgreSQL, MySQL). • Cloud: Familiarity with cloud services like AWS. • Version Control: Strong experience with version control systems, specifically Git. • Test Automation: Expertise in Unit and Integration Testing, experience with automated end-to-end testing • Problem-Solving & Communication: Strong problem-solving skills and attention to detail, with excellent communication and teamwork abilities. • Agile: Understanding of Agile methodologies. PHYSICAL REQUIREMENTS: • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times.

Manage client relationships and expectations, coordinate project implementation with tech and onboarding teams, provide client support and solutions, and handle invoicing for projects. | 5-7 years experience in call center operations or client service/project management with previous account management experience, excellent communication and computer skills, and ability to travel and work flexible hours. | Job Type: Full Time Hours: Days After hours as needed Salary: $50,000-$60,000 K Yearly DOE About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: The Client Solutions Manager’s (CSM) job is to support organizational growth by providing strategic client direction, building new relationships and maintaining existing client relationships, as well as ensuring that client projects are implemented according to client agreement. CSM is responsible for managing client expectations by communicating every step of a project to each stakeholder within Answernet. CSM will be the point of client contact for large and/or multi-site accounts. Responsibilities: • Act as a liaison between Clients and the Tech Team to effectively communicate clear direction for development projects. • Provide exemplary customer service to clients. • Maintain client relationships through regular communication. • Provide quick and effective solutions to clients by being knowledgeable about AnswerNet systems. • Coordinate Discovery for new client onboarding and existing client initiatives. • Communicate with the Implementation and Onboarding Team for Prioritization in order to establish an ETA for commitment that meets the client’s target expectations. • Responsible for completing Final E2E Certification Testing and issuing the final stamp of approval before handing off to the client for testing. • Adhere to AnswerNet core values. • Invoicing duties for assigned projects. • Using data to effectively communicate with assigned clients. • Provides collaborative thought leadership on continuous improvement. Qualifications • Active Listening skills. • Detail-Oriented. • Must have a dedicated and quiet workspace. • Excellent verbal and written communication skills • Excellent computer skills to include spreadsheet, database knowledge, and word processing (Excel proficiency a must). • Flexible in adapting to changing workload. • Must be able to flex schedule when needed to meet company or client needs (possible after-hours work). • Must be able to travel as needed (less than 5%). • Ability to function well in a high-paced and at times stressful environment. Required Education / Certifications/ Experience: • 5-7 years’ experience in call center operations or client service/project management. • Previous account management experience required. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.