AnswerLab

Generate and qualify new business opportunities through targeted outreach and schedule meetings for senior BD team members to support company growth. | 1-3 years sales or business development experience, proficiency with CRM tools, strong communication skills, and ability to manage high-volume outreach. | Business Development Lead Who We Are AnswerLab is a UX research and experience strategy firm that partners with the world’s boldest brands to create experiences people love. We don’t just deliver insights—we shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta. As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact and build better futures for users. What makes us successful is simple: the people who work here. We’re a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you’re empowered to lead, grow, and have a real impact—supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way. Job Purpose & Impact The Business Development Lead (BDL) is responsible for generating and qualifying new business opportunities to support AnswerLab’s growth objectives. This junior sales role focuses exclusively on demand generation and lead generation within target accounts and industries. The BDL executes targeted outreach campaigns, engages prospects to uncover business needs, and schedules qualified meetings for senior members of the Business Development team. This role is critical in building a strong, high-quality pipeline that enables the broader BD team to focus on advancing and closing opportunities. We are a growing leader in a rapidly growing industry, and we're looking for a Product Partnerships & Operations Manager to serve as the primary point of contact for both vendors and internal stakeholders, ensuring seamless integration of external resources into our service delivery model. Key Responsibilities • Demand & Lead Generation • Research and identify potential client organizations within priority industries, segments, and territories. • Execute multi-channel outreach (phone, email, LinkedIn, events) to engage decision-makers and influencers. • Qualify inbound and outbound leads using defined criteria, ensuring fit with AnswerLab’s capabilities and target profile. • Schedule discovery calls, introductory meetings, and demos for senior BD team members. • Maintain consistent outreach activity to meet or exceed weekly and monthly KPIs for calls, emails, and meetings set. • Track and document all lead generation activities and prospect interactions in Salesforce. • Go-To-Market & Sales Support • Apply existing sales playbooks, messaging frameworks, and qualification scripts to prospect interactions. • Collaborate with Marketing to execute targeted campaigns, follow up on event leads, and nurture early-stage prospects. • Support the creation of prospect-specific collateral by providing account intelligence and contact insights. • Monitor and report on lead conversion rates, providing feedback on prospect quality and messaging effectiveness. • Cross-Functional Partnership • Partner with Business Development Managers and Directors to align outreach strategies with current priorities. • Share prospect and market insights with the broader BD team to refine target lists and approaches. • Coordinate with Growth Enablement to leverage tools, templates, and automation for more effective outreach. • Continuous Learning & Development • Actively participate in training on AnswerLab’s services, GTM strategy, and value propositions. • Develop knowledge of industry trends, competitive positioning, and common client challenges. • Build skills in solution selling and consultative prospecting techniques to prepare for advancement into senior BD roles. Key Performance Indicators • Top-line revenue growth • New business lead volume and quota support Knowledge, Skills, & Experience • 1–3 years of experience in a sales, lead generation, or business development role; internship or entry-level professional experience considered. • Strong verbal and written communication skills, with the ability to engage prospects effectively. • Proficiency in Microsoft Office Suite and CRM tools (Salesforce experience preferred). • Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. • Resilient, self-motivated, and comfortable with outbound prospecting and high-volume outreach. • Willingness to learn and apply sales methodologies and best practices. • Curiosity and drive to understand client needs and align them with AnswerLab’s capabilities. In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values. AnswerLab Core Values: • Build trust • Provide amazing service • Support and encourage inclusivity • Jump in to help others • Handle change with flexibility • Innovate our products and processes • Explore creative solutions to challenges • Make AnswerLab a great place to work Physical Requirements: • Overtime may be required to meet business objectives • Sitting for extended periods of time • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects • This role may require travel up to 25% of the time Note: This job description is subject to change at any time. At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Lead end-to-end UX research studies including methodology consulting, moderating sessions, analyzing findings, delivering insights, and presenting to clients while managing project scope and timelines. | 4+ years of qualitative research experience, client consulting skills, ability to design research protocols, strong communication and presentation skills, and willingness to conduct in-person sessions. | Salary: $100-$110K AnswerLab is looking for UX Researchers in the Seattle Metro Area. Must be comfortable conducting in-person sessions. Who We Are AnswerLab is a UX research and experience strategy firm that partners with the worlds boldest brands to create experiences people love. We dont just deliver insightswe shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta. As a team of experience strategists, we uncover the why behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact and build better futures for users. What makes us successful is simple: the people who work here. Were a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, youre empowered to lead, grow, and have a real impactsupported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way. Who You Are You are passionate about research: you love to learn new methods, test out new tools and technologies, and think deeply about the human-centered issues we face as researchers. You also see yourself as a partner to stakeholders and clients, bringing them into the research experience and listening deeply to their needs as you conduct studies that address their business questions. Youre proactive, adaptable, and organized: youre ready to explore creative solutions to challenges as they arise, and you have the time management skills to keep everything moving forward. Ideal candidates have at least 4 years of hands-on experience leading research studies, with experience partnering with stakeholders or clients during the research process. We are open to candidates from a range of consulting and research backgrounds (e.g., UX research, market research, academia, public health, etc.). This role requires availability to attend in-person research sessions or client meetings at designated client sites. The qualified candidate will be responsible for: • Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward • Leading UX research studies end-to-end, including: • Consulting on research methodology or project scope, as appropriate • Developing moderator guides • Consulting with clients on the development of prototypes for testing • Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field • Analyzing the research findings, delivering insights that address the stated research questions • Crafting recommendations in alignment with research findings for potential next steps in product development • Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations • Collaborating with clients to ensure the report meets their business needs • Presenting to client teams • Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients • Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results • Keeping projects on schedule and within scope and budget • Contributing to AnswerLabs knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate. We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The qualified candidate will have experience in and meet most of the criteria listed below: • 4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field. • Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions • Designing and writing discussion guides, screeners, test protocols, and final reports • Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.) • Conducting presentations with senior-level business managers and executives • Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems • Ability to engage with business and research managers in Fortune 500 companies • Excellent communication skills and the ability to facilitate discussions • Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver • Presentation skills, including building slide decks and presenting results and recommendations to clients • Undergraduate and/or advanced degree preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values: AnswerLab's Core Values: • Build trust • Provide amazing service • Support and Encourage Inclusivity • Jump in to help others • Handle change with flexibility • Innovate our products and processes • Explore creative solutions to challenges • Make AnswerLab a great place to work Physical Requirements: • Overtime may be required to meet project deadlines. • Sitting for extended periods. • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects. No staffing/recruiting agencies, please. We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time. At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Lead brand messaging, develop and optimize content, manage events and social media, and utilize marketing operations tools to enhance AnswerLab's market presence. | 5+ years in marketing communications, strong content creation skills, event management experience, proficiency with HubSpot and analytics, and expertise in social media strategy. | AnswerLab is a leader in user experience research and strategy, partnering with the world’s most influential brands to create experiences people love. For over 20 years, we’ve helped organizations stay ahead of disruption by combining rigorous human insights with forward-looking strategy in areas such as AI, emerging technologies, global product ecosystems, and inclusive design. Our work fuels growth by enabling companies to make confident, evidence-based decisions that put people at the center of product and service innovation. We’re seeking a strategic and hands-on Marketing Communications Manager to elevate AnswerLab’s brand voice, content presence, and event strategy. This role is ideal for someone who thrives at the intersection of storytelling, digital engagement, and strategic execution. You’ll collaborate across the organisation, including researchers, product leads, and executives, to translate complex insights into compelling, on-brand communications that position AnswerLab as the partner of choice for global brands navigating innovation and change. Key Responsibilities: Brand and Messaging • Ensure consistent brand voice, tone, and messaging across all channels and materials. • Collaborate with senior leaders to refine positioning, value propositions, and client-facing narratives. • Partner with researchers and product leaders to bring to life our differentiation in AI, emerging technology, and experience strategy. Content Development & Optimization • Lead development of high-impact content including blogs, case studies, research reports, email campaigns, press releases, and sales enablement collateral. • Partner with subject matter experts to turn technical insights into accessible and compelling stories. • Own the editorial calendar, ensuring alignment with business goals, campaigns, and market trends. • Work with SEO partners to optimize content for search, discoverability, and LLM performance. • Provide regular reporting on engagement, reach, and impact, with a focus on continuous improvement. Thought Leadership & Events • Partner with PR agency to secure speaking engagements, webinars, and event opportunities that build AnswerLab’s brand awareness and authority. • Support the creation of executive bylines, op-eds, and perspectives to expand AnswerLab’s voice in the industry. • Develop and manage event campaigns from planning through post-event follow-up, ensuring ROI measurement. Social Media & Community Building • Own AnswerLab’s LinkedIn and Instagram strategy and presence, creating content that drives awareness, engagement, and client trust. • Support selective use of YouTube and other channels to extend reach of thought leadership and case studies. • Monitor performance and optimize based on analytics and benchmarks. Marketing Operations & Systems • Use HubSpot (and other martech tools) to build, launch, and track campaigns. • Partner with sales enablement to align content with revenue-generation priorities. • Manage and maintain AnswerLab’s digital asset library and collateral. • Explore and pilot new AI-driven marketing tools to improve efficiency and creativity. Knowledge, Skills, and Experience We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria: • 5+ years of marketing communications experience, ideally in high-growth B2B, consulting, or professional services environments. • Proven ability to craft compelling content across multiple formats and audiences. • Strong event planning and management skills. • Expertise in LinkedIn strategy and social media thought leadership. • Proficiency with marketing automation (HubSpot preferred), analytics tools (HubSpot, GA4), and reporting. • Familiarity with SEO/LLM best practices and content optimization. • Bachelor’s degree in Marketing, Communications, or related field. Ideal candidate: • Excellent stakeholder management and cross-functional collaboration skills. • Highly organized, detail-oriented, and able to manage multiple priorities. • Proactive, idea-generator who thrives on curiosity and is comfortable working in a fast-evolving space (AI, emerging tech, UX, strategy). AnswerLab Core Values • Build trust • Provide amazing service • Support and encourage inclusivity • Jump in to help others • Handle change with flexibility • Innovate our products and processes • Explore creative solutions to challenges • Make AnswerLab a great place to work Physical Requirements • Extended hours may be required to meet project deadlines • Willingness to work shifted hours to service different time zones • Sitting for extended periods of time Additional Information At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy .

Manage logistics of participant recruitment and scheduling for UX research studies, coordinate project communications and documentation, and improve recruiting processes. | 1-2 years of client-facing project support experience, strong organizational and communication skills, familiarity with Salesforce or similar tools, and a bachelor's degree. | Summary AnswerLab is a UX research and experience strategy firm that partners with the world’s boldest brands to create experiences people love. We don’t just deliver insights—we shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta. As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact—and build better futures for users. What makes us successful is simple: the people who work here. We’re a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you’re empowered to lead, grow, and have a real impact—supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way. For more information about AnswerLab, please visit www.answerlab.com/careers . Job Purpose We’re looking for a Research Operations Coordinator to join our User Experience Research Recruiting team. In this role, you’ll manage the logistics of recruiting participants for digital product research, ensuring studies run smoothly and clients have a seamless experience. You’ll handle 5–8 projects at a time, coordinating with researchers to confirm screening criteria, set quotas, manage scheduling, and keep studies on track. You’ll also help refine processes and tools that make our recruiting practice more efficient and effective. This is a great opportunity to gain hands-on exposure to all aspects of UX Research Operations, from operational logistics to client consulting. We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems before they become issues, and takes pride in delivering accurate, timely results. You’ll collaborate closely with researchers, clients, and cross-functional partners, and report directly to a Pod Lead within the Recruiting team. Job Responsibilities Oversee UX Research Operations logistics from initiation to execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, incentive distribution, and ensuring adherence to project timelines. Coordinate project logistics such as internal and client meeting scheduling, set-up, kick off, and documentation. Use project and content management tools (e.g., Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to organize communication, track progress, and maintain accurate records. Provide day-to-day administrative support for research studies, ensuring smooth execution across all phases. Manage technology used in research operations, including project management platforms, programming online surveys with complex logic, filtering large datasets, and entering or extracting data from dashboards. Actively monitor project schedules, managing internal and external resources to ensure successful delivery. Maintain continuity across client projects by adhering to specialized NDAs, protocols, and client-specific requirements. Ensure compliance with legal requirements for clients in regulated industries such as financial services and pharmaceuticals. Develop and maintain best practices for research screeners, including a database of screening questions for future recruitment needs. Collaborate with Research and Operations teams to identify process improvements, increase efficiency, and strengthen team practices. Share insights on tools, workflows, and processes with team members and clients to enhance study execution and client experience. Key Relationships Reports to a Research Operations Pod Lead Works closely with Recruit Coordinators, UX Researchers, and Client Stakeholders This job has no supervisory responsibilities Knowledge, Skills, and Experience We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria: Proven ability to engage with clients and stakeholders in a consultative, service-oriented manner while seamlessly navigating and switching between multiple tools and platforms. 1–2 years of experience demonstrating client and stakeholder collaboration, service delivery, and project support. Strong organizational skills with excellent attention to detail and a commitment to accuracy and completeness. Exceptional time management skills and the ability to prioritize effectively. Highly service-oriented, responsive, and client-focused. Ability to work independently and manage priorities in a high-volume, fast-paced, client-driven environment. Excellent written and verbal communication skills, with strong interpersonal abilities. Self-motivated, quick learner, and able to multitask with minimal supervision. Enthusiastic, performance-driven, and a collaborative team player. Familiarity with Salesforce, Rally and/or Ethnio, as well as experience sending and managing bulk email communications. Bachelor’s degree required. AnswerLab Core Values Build trust Provide amazing service Support and encourage inclusivity Jump in to help others Handle change with flexibility Innovate our products and processes Explore creative solutions to challenges Make AnswerLab a great place to work Physical Requirements Extended hours may be required to meet project deadlines Willingness to work shifted hours to service different time zones Sitting for extended periods of time Additional Information At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy .

Manage logistics for UX research participant recruitment and study execution, coordinate project schedules, support client communications, and improve operational processes. | 1-2 years experience in client collaboration and project support, strong organizational and communication skills, familiarity with Salesforce and bulk email management, and a bachelor's degree. | Summary AnswerLab is a UX research and experience strategy firm that partners with the world’s boldest brands to create experiences people love. We don’t just deliver insights—we shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta. As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact—and build better futures for users. What makes us successful is simple: the people who work here. We’re a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you’re empowered to lead, grow, and have a real impact—supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way. For more information about AnswerLab, please visit www.answerlab.com/careers . Job Purpose We’re looking for a Research Operations Coordinator to join our User Experience Research Recruiting team. In this role, you’ll manage the logistics of recruiting participants for digital product research, ensuring studies run smoothly and clients have a seamless experience. You’ll handle 5–8 projects at a time, coordinating with researchers to confirm screening criteria, set quotas, manage scheduling, and keep studies on track. You’ll also help refine processes and tools that make our recruiting practice more efficient and effective. This is a great opportunity to gain hands-on exposure to all aspects of UX Research Operations, from operational logistics to client consulting. We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems before they become issues, and takes pride in delivering accurate, timely results. You’ll collaborate closely with researchers, clients, and cross-functional partners, and report directly to a Pod Lead within the Recruiting team. Job Responsibilities • Oversee UX Research Operations logistics from initiation to execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, incentive distribution, and ensuring adherence to project timelines. • Coordinate project logistics such as internal and client meeting scheduling, set-up, kick off, and documentation. • Use project and content management tools (e.g., Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to organize communication, track progress, and maintain accurate records. • Provide day-to-day administrative support for research studies, ensuring smooth execution across all phases. • Manage technology used in research operations, including project management platforms, programming online surveys with complex logic, filtering large datasets, and entering or extracting data from dashboards. • Actively monitor project schedules, managing internal and external resources to ensure successful delivery. • Maintain continuity across client projects by adhering to specialized NDAs, protocols, and client-specific requirements. • Ensure compliance with legal requirements for clients in regulated industries such as financial services and pharmaceuticals. • Develop and maintain best practices for research screeners, including a database of screening questions for future recruitment needs. • Collaborate with Research and Operations teams to identify process improvements, increase efficiency, and strengthen team practices. • Share insights on tools, workflows, and processes with team members and clients to enhance study execution and client experience. Key Relationships • Reports to a Research Operations Pod Lead • Works closely with Recruit Coordinators, UX Researchers, and Client Stakeholders • This job has no supervisory responsibilities Knowledge, Skills, and Experience We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria: • Proven ability to engage with clients and stakeholders in a consultative, service-oriented manner while seamlessly navigating and switching between multiple tools and platforms. • 1–2 years of experience demonstrating client and stakeholder collaboration, service delivery, and project support. • Strong organizational skills with excellent attention to detail and a commitment to accuracy and completeness. • Exceptional time management skills and the ability to prioritize effectively. • Highly service-oriented, responsive, and client-focused. • Ability to work independently and manage priorities in a high-volume, fast-paced, client-driven environment. • Excellent written and verbal communication skills, with strong interpersonal abilities. • Self-motivated, quick learner, and able to multitask with minimal supervision. • Enthusiastic, performance-driven, and a collaborative team player. • Familiarity with Salesforce, Rally and/or Ethnio, as well as experience sending and managing bulk email communications. • Bachelor’s degree required. AnswerLab Core Values • Build trust • Provide amazing service • Support and encourage inclusivity • Jump in to help others • Handle change with flexibility • Innovate our products and processes • Explore creative solutions to challenges • Make AnswerLab a great place to work Physical Requirements • Extended hours may be required to meet project deadlines • Willingness to work shifted hours to service different time zones • Sitting for extended periods of time Additional Information At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Information collected and processed as part of any job application you choose to submit is subject to AnswerLab's Privacy Policy: https://www.answerlab.com/privacy-policy .