Analyst1

Lead and manage customer support engineering team ensuring operational excellence and technical escalation handling for cybersecurity platform. | 7+ years in cyber intelligence or defense with leadership experience, strong Linux and troubleshooting skills, and knowledge of cybersecurity tools and integrations. | Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence. Automated data ingestion and investigations transform security operations through superior threat analysis that also analyzes the effectiveness of countermeasures in a single platform. About the role As a Director of Customer Support Engineering, you will lead the team responsible for ensuring Analyst1 is operational in every aspect of its technical requirements for our Enterprise and Federal customers — from initial deployment and platform tuning through disaster recovery and integration with other security tools. This role owns the strategy, staffing, and performance of the Support function, while remaining technically credible enough to step into the most complex escalations personally when needed.This is a hands-on role with leadership responsibilities. You will spend your days working closely with dedicated Customer Success colleagues to build, improve, and support our customers' use of Analyst1 to defend their networks. You'll also partner directly with Product and Engineering leadership translating customer-facing operational realities into product feedback & roadmap input, serve as a stakeholder providing guidance during development, and preview new functionality before it is rolled out to customers. This role acts as the backstop to our Customer Success account team. The Customer Support Engineering team is made up of engineering experts from the Physical layer to the Application layer, builders and maintainers of tools, troubleshooting pros, and the link between customers and developers. As Director, you maintain and elevate the standard for that function and nurture the team that delivers it. What you’ll do • Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements. • Set and report on team performance metrics (response time, resolution time, customer satisfaction, escalation volume) to company leadership. • Personally engage on the most complex or highest-stakes technical escalations — installation, configuration, integration, and troubleshooting of a highly configurable cyber threat intelligence platform. • Troubleshoot operational issues with the tool and with integrated tools and/or feeds. • Build and maintain internal processes and tools used by sales engineers and Customer Support Engineers. • Own the quality and completeness of support documentation, including integration guides, and ensure the team maintains them. • Establish standards and oversee delivery of on-prem and cloud installation, configuration, and updates of Analyst1. • Serve as the primary conduit for structured product feedback from Support Engineering to the Product team, informed by patterns across the customer base. • Set direction for configuring Analyst1 and peer cybersecurity tools to meet customer objectives (including ITSM, SIEM, and SOAR/Playbook integrations). • Provide product feedback to the Product team based on customer experiences. • Build, lead, and grow the Customer Support Engineering team, including hiring, coaching, performance management, and career development. • Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements. What you’ll bring • 7+ years of experience in cyber intelligence, cyber automation, or cyber defense roles and industry, with prior experience leading or managing a technical team. • 7+ years of Linux/Unix usage (we use Centos, Red Hat, and Rocky) • 2+ years of relational database usage (we use PostgreSQL) • Strong network troubleshooting, system troubleshooting, and application troubleshooting experience, including complex log parsing • Strong written and verbal communication with peer engineers, end users, and customer project managers • Knowledge of enterprise level businesses and inner IT workings. • Experience with SIEM, SOAR, ITSM/Ticketing, Vulnerability Scanner, IDS/IPS, Firewall, EDR, data lakes/log aggregators, threat research/intelligence tools & platforms. • Provide team coverage for break/fix requirements when needed. • BA/BS or equivalent combination of education and experience Bonus if you have • Scripting or programming experience (our languages are Bash, Java, and Python) • AWS Commercial and/or GovCloud experience (S3, EC2, Cognito, Route 53, IAM) • Ability to support the development of third-party integrations. • Past performance in SOC, CTI, Incident Response, or other related cyber security teams • Past performance in engineering API based integration solutions between commercial products • Background as government civilian or contractor • Current or past DHS suitability or DoD clearance The US base salary for this full-time position starts at $140k Analyst1 salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training. This position does not provide sponsorship

Lead and manage the Customer Support Engineering team to ensure operational excellence and technical support for cybersecurity platform customers. | 7+ years in cyber intelligence or defense with leadership experience, strong Linux and network troubleshooting skills, and knowledge of cybersecurity tools and integrations. | Analyst1 is an industry-leading cybersecurity solution provider that specializes in advanced threat intelligence. Automated data ingestion and investigations transform security operations through superior threat analysis that also analyzes the effectiveness of countermeasures in a single platform. About the role As a Director of Customer Support Engineering, you will lead the team responsible for ensuring Analyst1 is operational in every aspect of its technical requirements for our Enterprise and Federal customers — from initial deployment and platform tuning through disaster recovery and integration with other security tools. This role owns the strategy, staffing, and performance of the Support function, while remaining technically credible enough to step into the most complex escalations personally when needed.This is a hands-on role with leadership responsibilities. You will spend your days working closely with dedicated Customer Success colleagues to build, improve, and support our customers' use of Analyst1 to defend their networks. You'll also partner directly with Product and Engineering leadership translating customer-facing operational realities into product feedback & roadmap input, serve as a stakeholder providing guidance during development, and preview new functionality before it is rolled out to customers. This role acts as the backstop to our Customer Success account team. The Customer Support Engineering team is made up of engineering experts from the Physical layer to the Application layer, builders and maintainers of tools, troubleshooting pros, and the link between customers and developers. As Director, you maintain and elevate the standard for that function and nurture the team that delivers it. What you’ll do • Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements. • Set and report on team performance metrics (response time, resolution time, customer satisfaction, escalation volume) to company leadership. • Personally engage on the most complex or highest-stakes technical escalations — installation, configuration, integration, and troubleshooting of a highly configurable cyber threat intelligence platform. • Troubleshoot operational issues with the tool and with integrated tools and/or feeds. • Build and maintain internal processes and tools used by sales engineers and Customer Support Engineers. • Own the quality and completeness of support documentation, including integration guides, and ensure the team maintains them. • Establish standards and oversee delivery of on-prem and cloud installation, configuration, and updates of Analyst1. • Serve as the primary conduit for structured product feedback from Support Engineering to the Product team, informed by patterns across the customer base. • Set direction for configuring Analyst1 and peer cybersecurity tools to meet customer objectives (including ITSM, SIEM, and SOAR/Playbook integrations). • Provide product feedback to the Product team based on customer experiences. • Build, lead, and grow the Customer Support Engineering team, including hiring, coaching, performance management, and career development. • Own support operations end-to-end: ticket routing, escalation paths, SLAs, and on-call/24-7 coverage for break/fix requirements. What you’ll bring • 7+ years of experience in cyber intelligence, cyber automation, or cyber defense roles and industry, with prior experience leading or managing a technical team. • 7+ years of Linux/Unix usage (we use Centos, Red Hat, and Rocky) • 2+ years of relational database usage (we use PostgreSQL) • Strong network troubleshooting, system troubleshooting, and application troubleshooting experience, including complex log parsing • Strong written and verbal communication with peer engineers, end users, and customer project managers • Knowledge of enterprise level businesses and inner IT workings. • Experience with SIEM, SOAR, ITSM/Ticketing, Vulnerability Scanner, IDS/IPS, Firewall, EDR, data lakes/log aggregators, threat research/intelligence tools & platforms. • Provide team coverage for break/fix requirements when needed. • BA/BS or equivalent combination of education and experience Bonus if you have • Scripting or programming experience (our languages are Bash, Java, and Python) • AWS Commercial and/or GovCloud experience (S3, EC2, Cognito, Route 53, IAM) • Ability to support the development of third-party integrations. • Past performance in SOC, CTI, Incident Response, or other related cyber security teams • Past performance in engineering API based integration solutions between commercial products • Background as government civilian or contractor • Current or past DHS suitability or DoD clearance The US base salary for this full-time position starts at $140k Analyst1 salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training. This position does not provide sponsorship

Lead and execute channel partnerships and alliances sales strategy to drive growth and market share. | 10+ years developing and managing channel partners and alliances with proven sales success and leadership skills. | Analyst1 is an industry‑leading cybersecurity solution provider that specializes in advanced threat intelligence. Automated data ingestion and investigations transform security operations through superior threat analysis that also analyzes the effectiveness of countermeasures in a single platform. About the role As a VP of Channel Partnerships and Alliances you will be responsible for creating and executing the company’s Channel Partnerships and Alliances Sales strategy that will drive growth and expand market share within the cybersecurity sector. You are a hands‑on leader who will recruit, enable, and manage Channel Partnerships and Alliances to ensure alignment with company sales goals, identifying opportunities, executing marketing strategies, and driving revenue through these relationships. What you’ll do • Create and develop the Channel Partnerships and Alliances Strategy to identify and recruit high‑performing technology partners, including VARs, System Integrators, MSSPs, and technology alliance partners. • Lead and manage the overall strategy and execution for Channel Partnerships and Alliances, ensuring alignment with Analyst1’s growth objectives. • Collaborate with internal sales leadership to drive sales opportunities, coordinate sales enablement activities and joint marketing initiatives. • Build and maintain relationships with key executives and leaders within the channel partner ecosystem to ensure long‑term successful collaborations. • Oversee tracking and analysis of partner performance, conduct regular reviews, and adjust strategies as needed to achieve targets. • Serve as primary point of contact for high‑level escalations, negotiate contracts, and represent Analyst1 at industry events. • Collaborate with cross‑functional teams—product, engineering, sales, and marketing—to define partnership goals and objectives. • Support initiatives to promote joint marketing activities, co‑selling opportunities, and customer success initiatives with partners. What you’ll bring • 10+ years of experience developing channel partners, resellers, and technology alliances, and business development, with a proven track record of managing and scaling cybersecurity relationships. • Demonstrated success in exceeding sales and partnership targets, with a focus on long‑term growth and sustainability. • Proven experience managing large, complex partner ecosystems (VARs, MSSPs, System Integrators, technology alliances, and/or OEM relationships). • Proven ability to collaborate cross‑functionally and drive results in a fast‑paced, dynamic environment. • Excellent communication, negotiation, and relationship‑building skills, with the ability to interact effectively with cross‑functional teams. • Strategic thinker with a results‑oriented mindset, capable of driving initiatives from ideation to execution. • Ability to thrive in a fast‑paced, dynamic, start‑up environment and manage multiple priorities effectively. • BA/BS or equivalent combination of education and experience. Bonus if you have • Previous experience in the Threat Intelligence and/or Threat Intelligence Platform (TIP) industry. • Proven track record of partnership building and revenue generation in a B2B environment. • Experience managing teams or departments within a multi‑regional or global setting. This is a Base + Commission incentivized compensation. US base salary range for this full‑time position starts at $150k. Analyst1 salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, location and relevant education or training. This position does not provide sponsorship. Benefits • Competitive salary + bonus/commission • Remote‑first culture • Flexible time off policy • 401(k), life insurance, pet insurance, prepaid legal aid options • Full benefits package, including fully funded medical, dental, and vision coverage • Week off from Christmas through New Year’s Day Analyst1 is an equal opportunity employer, and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr