Amplemarket

Manage a portfolio of customer accounts, ensuring customer satisfaction, retention, and growth through proactive engagement and strategic support. | 3+ years in customer success or SaaS account management, excellent communication, relationship-building, and analytical skills, with a focus on driving customer outcomes and expansion. | What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket. At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform. As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success. You will: Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more Identify expansion opportunities and manage upsell initiatives Proactively monitor account health to identify risks early and be proactive at mitigating churn Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams Contribute to process improvements by helping to define and refine customer success workflows and best practices Who we’re looking for: 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers Solid project management experience to ensure smooth customer onboarding and ongoing success Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams Nice to have: Previous experience in sales Previous experience in marketing (Growth/Performance) Experience working in a high-growth startup environment Familiarity with remote-first work practices Knowledge of the outbound sales industry, trends and solutions in the market A little more about Amplemarket: We are a post-Series A start-up We are backed by YCombinator Fast growing startup with product market fit Founders also created https://fermatslibrary.com You can listen more about us here: https://bit.ly/2W7fVDR We offer: Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

Design and execute sales enablement strategies, develop onboarding and training programs, create sales content, track performance metrics, and collaborate cross-functionally to improve revenue team effectiveness. | 4+ years in sales enablement or related sales roles in SaaS, direct exposure to sales roles, strong coaching and communication skills, organizational ability, familiarity with GTM tech stack, and data-driven approach. | What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. We’re looking for a Revenue Enablement Manager to equip our entire Go-To-Market team - including Business Developers, SDRs, AEs, CSMs, and Solutions Engineers - with the skills, content, processes, and systems they need to be successful in every stage of the buyer journey. As a cross-functional leader and enabler, you’ll design and deliver impactful onboarding, sales coaching, playbooks, training programs, and continuous education initiatives. This is a hands-on, strategic role that will directly impact revenue growth, team performance, and customer experience. You will: Enablement Strategy & Execution • Design and own the end-to-end enablement strategy for our revenue teams across pre-sale and post-sale motions. • Build structured onboarding programs tailored to each function: SDR, BDR, AE, CSM, and Solutions Engineering. • Lead ongoing training & upskilling sessions - from objection handling to product deep-dives to call coaching. • Align enablement goals with business priorities through quarterly planning with Sales, Success, and Product leadership. • Create role-specific learning paths and track progression through Learning Management Systems (LMS) or similar tools. Sales Content & Tools • Develop and manage enablement content (battlecards, competitive matrices, talk tracks, pitch decks, call templates). • Partner with Marketing, Product, and Sales Ops to keep content up-to-date and aligned with launches and GTM strategies. • Evaluate and optimize tooling used for enablement. • Work with Product Marketing on positioning and objection handling frameworks for competitive differentiation. Performance & Insights • Collaborate with Sales/RevOps to track enablement KPIs (ramp time, quota attainment, win rates, churn reduction). • Conduct periodic needs assessments by shadowing calls, analyzing performance data, and gathering team feedback. • Develop certifications and skills assessments to validate enablement effectiveness. Cross-functional Collaboration Work with: • * Business Development & SDR teams to refine messaging and outbound cadences. • AEs to improve discovery, demo quality, and closing strategies. • CSMs on customer onboarding, retention, and upsell training. • Solutions Engineers to align on technical enablement and proof-of-concept workflows. About you: • 4 years of experience in Sales Enablement, Sales Training, Revenue Ops, or Sales Management, ideally in SaaS. • Direct exposure to roles you're enabling (SDR, AE, CSM, or presales). • Passionate about helping others grow; you’re a natural coach with strong communication and teaching skills. • Highly organized - able to balance multiple projects and prioritize based on impact. • Familiar with GTM tech stack. • Data-driven mindset - you care about measuring results, not just creating activity. • Experience operating in fast-paced, early-stage environments. A little more about Amplemarket: • We are a post-Series A start-up • We are backed by YCombinator • Fast growing startup with product market fit • Founders also created https://fermatslibrary.com • You can listen more about us here: https://bit.ly/2W7fVDR We offer: • Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

Design and execute revenue strategies, optimize GTM processes, own GTM tech stack, and lead cross-functional projects to drive scalable revenue growth. | 4+ years in Revenue or Sales Operations in SaaS, advanced Salesforce and analytics skills, process design experience, and strong project management capabilities. | What is Amplemarket all about? Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. At Amplemarket, we help revenue teams prospect smarter, personalize at scale, and close more deals with the power of AI. As our Senior Revenue Operations Manager, you will be the strategic and operational backbone of our GTM engine designing systems, processes, and insights that drive predictable, scalable revenue growth. You’ll partner with Sales, Marketing, Customer Success, Finance, and Product to turn data into action, remove friction from the buyer journey, and accelerate our go-to-market execution. You will: Strategic Revenue Enablement • Partner with GTM leadership to design and execute revenue strategies that improve conversion rates, shorten sales cycles, and increase ACV • Define and manage rules of engagement, territory models, and account assignments to ensure efficiency and fairness across segments (SMB, MM, Enterprise) • Lead forecasting and pipeline inspection cadences to maintain ±5% accuracy and actionable insights for leadership Process Design & Optimization • Map and continuously improve the end-to-end revenue process from lead routing to renewal ensuring simplicity, scalability, and alignment across Marketing, Sales, and CS • Deploy AI-powered workflows for lead research, scoring, routing, and personalization, measuring performance against baseline metrics • Drive adoption of process changes through enablement, documentation, and coaching Systems Ownership & Insights • Own the GTM tech stack ensuring data integrity, integrations, and automation across systems • Build dashboards and reporting that surface actionable KPIs for pipeline, bookings, churn, and expansion • Collaborate with Product and Marketing to connect product usage data with commercial insights Cross-Functional Leadership • Lead high impact projects (system migrations, pricing/packaging changes, GTM launches) involving multiple stakeholders across Revenue Leadership, Finance, Legal, and Product • Influence strategic decisions by presenting data-backed recommendations on pricing, packaging, and contract structures About You: • 4+ years in Revenue Operations, Sales Operations, or a related GTM operations role, ideally in SaaS • Proven experience partnering with Sales, Marketing, and CS leadership to deliver measurable growth outcomes • Advanced Salesforce administration and reporting skills; experience managing integrated GTM stacks • Track record of designing and executing processes that improved revenue predictability and efficiency • Strong project management and stakeholder alignment skills, with examples of leading initiatives from idea to adoption • Data-driven mindset with proficiency in analytics tools (e.g., Meta, Looker, or native CRM dashboards) • Experience in early stage or high growth environments, comfortable wearing both strategic and tactical hats A little more about Amplemarket: • We are a post-Series A start-up • We are backed by YCombinator • Fast growing startup with product market fit • Founders also created https://fermatslibrary.com • You can listen more about us here: https://bit.ly/2W7fVDR We offer: • Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more! Amplemarket is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!