Amperity

Lead customer onboarding, account management, and premium services to ensure customer satisfaction and growth. | 15+ years in SaaS customer success or sales, managing enterprise clients, and working with high-level executives, preferably in retail or hospitality. | At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk. The Role We are seeking an experienced and strategic Senior Vice President (SVP) of Customer Success to lead our end-to-end customer experience functions, including implementation, account management, and premium services. This executive will be responsible for driving customer satisfaction, retention, and growth through a high-performing team and by fostering a culture of excellence and accountability. Interesting Problems Customer Implementation & Onboarding: Oversee the successful onboarding of new customers, ensuring smooth implementation processes that deliver quick time-to-value. Design and continuously optimize implementation methodologies and tools to ensure scalability and efficiency. Partner with product and engineering teams to align implementation resources with evolving customer needs. Account Management: Lead a team of Account Managers responsible for customer relationships, renewals, and expansion opportunities. Develop and execute strategic account plans to maximize long-term value and minimize churn. Foster deep relationships with key stakeholders to position the company as a trusted advisor and partner. Premium Services: Develop and scale value-added premium service offerings that drive customer ROI and deepen engagement. Ensure high-quality delivery of consulting, support, and enablement services to premium clients. Monitor service effectiveness and continuously enhance offerings to align with customer expectations and market trends. Leadership & Strategy: Build, mentor, and manage a world-class customer success team. Define and track KPIs and performance metrics across implementation, account management, and premium services. Represent the voice of the customer in executive-level discussions and strategic planning. Collaborate cross-functionally with Sales, Product, Marketing, and Support to deliver a cohesive customer experience. About You 15+ years experience overseeing Account Management, Customer Success or Sales teams in a SaaS environment Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT Must have a strong client focus and relationship-management skills Know how to get things done through formal channels and informal networks Experience working with Retail or Hospitality brands a plus Ability to travel as needed, approximately 50% Location We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility We will also consider fully remote in CA, CO, FL, GA, IL, IN, MA, MN, NJ, OH, OR, and TX Compensation Base Salary: $280,000-$300,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. #LI-DNI

Drive sales growth by engaging with enterprise clients, managing pipelines, and collaborating across teams to position Amperity's data solutions. | 12+ years in technical sales, deep understanding of data architectures, cloud platforms, and experience engaging with C-suite and technical stakeholders. | At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk. The Role As a Senior Sales Director at Amperity, you will collaborate with motivated strike teams of internal technical & business strategists in pursuit of driving significant new business growth. This role is tailored for an accomplished enterprise seller with a strong background in technical selling who can effectively bridge business and technology, delivering compelling solutions to complex client needs. You will play an integral role in Amperity's growth by ensuring predictable revenue attainment and market penetration with Amperity's suite of products. Your responsibilities will span various facets of our growth strategy, contributing to process enhancements, go-to-market strategies, messaging refinement, and fostering seamless collaboration across departments. The Senior Sales Director reports to the RVP, Sales. Interesting Problems Drive pipeline and outbound prospecting as primary activities, setting strategies to create and expand opportunities within target accounts. Construct, forecast, and manage sales activities and pipeline to achieve revenue targets and support company growth goals. Define and execute Amperity's sales plan for your named accounts, proactively seeking out and cultivating new client relationships. Commitment to understanding client needs and challenges to build aligned customer-focused solutions with a consultative approach. Regularly communicate traction, friction, and insights from the field to enhance customer engagement and advance deals. Leverage CRM tools (e.g. Salesforce) to manage daily and weekly sales activities, pipeline management, and forecasting to ensure consistent, above-quota performance. Partner closely with cross-functional teams (marketing, pre-sales, product, professional services, finance, and legal) to create a seamless customer experience. Maintain up-to-date knowledge of relevant industry trends and competitive landscape. Actively drive conversations and collaborate with ecosystem partners, systems Integrators (Deloitte, Slalom, Accenture, etc), Clouds (Microsoft, AWS, Google) and ISVs (Databricks, Snowflake, Braze, etc) to expand pipeline opportunities and enhance the effectiveness of sales efforts within target accounts. Actively engage in client interactions, especially at the executive level, and support contract negotiations and deal execution as needed while ensuring to balance customer needs with company goals, including owning commercial renewals for existing customers. About You 12 years of experience in technical sales, with a deep focus on data platforms, ideally within a SaaS or technology-driven organization. Expertise in driving revenue growth and exceeding sales targets in complex, high-growth environments, particularly in data infrastructure, analytics, and AI-driven solutions. Expertise in technical sales methodologies, including solution selling, consultative sales, and architecting customized data platform solutions for enterprise clients. Experience establishing communication and engagement with prospects with technical and business stakeholders at all levels, particularly C-suite and data-driven executives, by translating complex data capabilities into actionable business outcomes. Deep technical understanding of modern data architectures, cloud-based data platforms, data lakes, ETL/ELT processes, data warehousing, and advanced analytics tools, including AI/ML capabilities. Experience establishing communication and engagement with prospects the value of data platforms to both technical and non-technical audiences through detailed product demonstrations, technical deep dives, and high-level strategic discussions. Strategic in positioning Amperity as the leading data platform solution for tech teams, fostering relationships that lead to transformative data-driven initiatives and long-term client success. Ability to travel for prospective client meetings, conferences, and company meetings. Location We have a hybrid work model for employees based in the Seattle area with three days in the office each week, providing a mix of in-person collaboration and remote flexibility. We will also consider fully remote in CA and OR Compensation Base Salary: $180,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, and the level at which you join. We also consider internal equity, market conditions, and overall business needs. Cash Incentives: This position is eligible for variable pay via a sales compensation plan. Depending on the role, these plans may pay as commissions and/or as bonuses according to achievement level against sales-related targets and/or sales-related business objectives Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

The Pilot Engagement Manager will own the delivery of Amperity's Proof of Capability projects to customers, managing all phases of the pilot. This includes requirements gathering, solution design, platform configuration, and end-user enablement to prove the platform's value and convert clients to fully licensed customers. | Candidates should have 8+ years of experience in technical consulting or similar roles, with a strong background in managing complex technical implementations. They must possess strong data fluency, innovative problem-solving skills, and the ability to collaborate across various departments and levels. | At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud, built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage. We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk. The Role Amperity differentiates itself through a combination of our proprietary machine learning and AI technology, and our rapid time to value. Our sales cycle often culminates with a Proof of Capability, varying in timeline from two weeks to ninety days. Reporting to the Senior Manager of Pilot Engagements, the Pilot Engagement Manager will own the delivery of Amperity's Proof of Capability projects (Pilots) to our customers, with the ultimate goal of proving the value of the platform and converting them to fully licensed customers. You will manage all phases of the Amperity pilot, including requirements gathering, solution design, platform configuration, and end-user enablement. In addition, you will determine the best way to configure the Amperity platform to pilot specifications while driving project deliverables to completion. You are a trusted advisor to our clients and can articulate complex topics to both business and technical audiences, providing best practices and recommendations to efficiently stand up and leverage Amperity's technology. Interesting Problems As a pilot engagement manager, you will: Manage multiple, concurrent pilots, each with different timelines, complexities, and requirements Translate client business goals into pilot designs that showcase the most relevant and impactful use cases Embrace an AI-approach to both client solutions and pilot processes, continually improving efficiency, scalability, and the customer experience Understand the client from a practitioner's perspective – their workflows, tools, and pain points – and shape solutions that make their work easier and more useful Quickly build a strong understanding of client data to configure it effectively in the platform and align with business priorities Recognize when “good enough” is the right answer, balancing precision with speed to keep pilots moving forward Collaborate across Amperity (Sales, Solutions Consulting, Client Services, Product, Engineering) and with customer stakeholders (Project Manager, IT, Marketing) to drive successful pilots. About You 8+ years' experience in technical consulting, solution delivery, technical program management, or similar roles (startup experience a distinct plus) Experience running complex technical implementations end-to-end Experience managing partners across departments and levels, from practitioners to executives Comfortable with ambiguity in a fast-paced environment, with the ability to bring structure where none exists Strong data fluency — able to explore and interpret customer data, extract insights using SQL, and configure solutions Innovative problem solver — you combine analytical thinking with creativity to solve situations without a clear playbook Adaptable – you move fluidly between high-level design and technical detail, collaborating on strategy while diving deep when needed to deliver Gritty – you keep driving toward outcomes even when challenges arise Knowledge of marketing technology stack Experience in a technical pre-sales role – a plus Location We have a hybrid work model for employees based in Seattle, WA, and New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility We will also consider fully remote in CA, CO, FL, GA, IL, IN, MA, MN, NJ, OH, OR, and TX Compensation Base Salary: $110,000-$160,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. Cash Incentives: Cash incentives are also available. Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position. Benefits We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide. Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.