Amper

Manage customer relationships to drive adoption, retention, and expansion of SaaS solutions in manufacturing, collaborating cross-functionally to ensure customer success and advocate for customer needs. | 5+ years in SaaS Customer Success or related roles, 2+ years with manufacturing customers, experience managing mid-market to enterprise accounts, strong onboarding and adoption skills, and ability to work in a fast-paced early-stage environment. | Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency. We are growing fast, with ambitious goals, and we’re looking for an experienced Customer Success Manager to play a critical role in helping our customers realize the full value of Amper while driving retention, expansion, and customer satisfaction. About the Role As an Customer Success Manager at Amper, you will be the key point of contact for our customers. Your primary focus will be ensuring customers achieve measurable outcomes with Amper, driving adoption and long-term retention. You’ll develop trusted relationships with both executive stakeholders and tactical teams within our customers’ organizations, acting as a strategic partner and advocate. You’ll also collaborate closely with Sales, Product, and other internal teams to help customers scale their success, whether that’s through expansion at their current site, multi-site rollouts, or surfacing valuable feedback to continuously improve our product and processes. This role is critical to Amper's growth, as you’ll own key metrics such as churn, gross retention rate (GRR), same-site expansion, and generating Customer Success Qualified Leads (CSQLs) for multi-site expansion opportunities. This is a remote-friendly role that can be based anywhere in the US. Key Responsibilities Customer Success Strategy & Relationship Building: Serve as the main point of contact for assigned customers, ensuring alignment on goals and success criteria at both executive and tactical levels. Develop a deep understanding of customers’ business needs, challenges, and Amper's role in driving measurable outcomes. Build and maintain long-term, trusted relationships with key stakeholders, including executive sponsors, operations leaders, and shop-floor teams. Time to Value & Adoption: Drive fast time to value by ensuring seamless onboarding, training, and adoption of AMPER solutions. Develop and execute customized success plans for each customer, mapping AMPER’s capabilities to their business objectives. Monitor usage and engagement metrics to proactively address barriers to adoption or value realization. Retention & Expansion: Own and drive metrics like churn, gross retention rate (GRR), and same-site expansion revenue. Proactively identify opportunities for multi-site expansion and surface Customer Success Qualified Leads (CSQLs) to the Sales team. Lead regular business reviews (QBRs) to showcase value delivered, review progress toward customer goals, and identify growth opportunities. Cross-Functional Collaboration: Partner with Sales to ensure a seamless handoff from pre-sale to post-sale and to execute multi-site expansion strategies. Work closely with Product and Support teams to escalate and resolve customer issues, providing actionable feedback for product improvements. Collaborate with Marketing to develop and share customer success stories that highlight outcomes and impact. Advocacy & Feedback: Act as the customer’s advocate within AMPER, ensuring their voice is heard and their needs are prioritized. Collect and analyze feedback to help shape product enhancements, roadmap prioritization, and continuous improvement initiatives. What We’re Looking For We’re looking for a Customer Success Manager who knows how to make SaaS work in the real world of manufacturing. You should bring a strong mix of hands-on experience, customer obsession, and the ability to partner cross-functionally to deliver outcomes that matter. Direct Experience: 5+ years in a Customer Success, Account Management, or related post-sale role supporting B2B SaaS products 2+ years working with manufacturing or industrial customers, with a clear understanding of the shop floor, operations leadership, and the dynamics of driving change in those environments Experience managing a book of business that includes mid-market to enterprise accounts, with a track record of retention and expansion Core Skills: Proven ability to lead customer onboarding, adoption, and QBRs, aligning product value to measurable business goals Confident navigating both executive relationships and tactical day-to-day users (for example, operations managers, plant supervisors, engineers) Strong data fluency; comfortable interpreting product usage and customer behavior data to spot risks and opportunities Skilled in collaborating with Sales, Product, and Support to remove barriers and create a frictionless customer experience Mindset & Work Style: A customer-first problem solver who goes beyond business reviews to ensure customers are successful Energized by the pace and ambiguity of an early-stage, high-growth SaaS company Scrappy, resourceful, and proactive; you step in and take action when something needs fixing or improving Comfortable managing multiple accounts and priorities while staying organized and responsive Why Join Amper? Be part of a mission-driven company transforming the manufacturing industry. Collaborate with a dynamic, innovative team that values creativity and impact. Enjoy competitive compensation, benefits, and opportunities for growth. Compensation & Benefits: The range of annual base salary for full-time employees for this position is $90,000-120,000 per year, with annual incentive potential of $15,000-35,000 at plan. Please note that pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), unlimited paid time off, and early-stage stock option equity.

The Senior Full Stack Engineer will build customer-facing and internal products, working on large APIs and microservices. The role involves collaborating with a Product Owner to implement new ideas effectively. | Candidates must have at least 7 years of experience in building complex software systems, particularly in B2B SaaS platforms. Proficiency in Python and experience with relational databases and distributed systems are essential. | Amper is an early-stage, VC‑backed SaaS technology company on a mission to modernize manufacturing from the ground up. Our platform is designed to transform legacy shop‑floor complexity into actionable intelligence that empowers teams across the plant to run operations on reality, and help manufacturers reduce costs, increase visibility, and drive efficiency. Given the highly collaborative nature of this team, we support remote work but have a strong preference for candidates located in the Chicagoland area who are open to coming into the office for in-person collaboration. While there is no set requirement for how often team members come in, being local allows for flexibility to connect in person when it’s most valuable. The role... We’re growing our engineering team and we’re looking for a Senior Full Stack Engineer to continue building our customer-facing and internal products. Working as a full-stack engineer at Amper means working in a wide variety of contexts. We build large APIs as well as microservices. We write a lot of Python. Our front ends are largely React alongside some third party tools. We need to build for the web and for mobile. Sometimes we’re working through the challenges of distributed systems, sometimes we’re tuning a single database query because we need that extra bit of performance. Being a Senior Software Engineer at Amper also means being a “product person.” Our engineers don’t just move tickets from pile A to pile B. Led by a Product Owner, you'll help us work through new ideas and figure out the best way to implement them. You’ll enjoy working at Amper if you: Have a strong appetite for the unfamiliar; that includes technical content as well as solving problems our customers face Believe that being helpful and humble are just as important as technical know-how Can teach the things you know well, and acknowledge what you can learn from others What we're looking for: At least 7 years of professional experience building and maintaining complex software systems, with significant time spent on a B2B SaaS platform product. This is a must-have for success in the role. Deep technical expertise in developing both large APIs and smaller microservices, with a proven ability to evaluate architectural trade-offs and guide others through implementation. Advanced proficiency in Python (or another modern object-oriented language) with the ability to produce clean, maintainable, and testable code. Extensive experience with relational databases, including performance tuning, query optimization, and applying strategies like sharding or schema redesign when appropriate. Strong working knowledge of distributed systems, including containerization, message queues, and parallel processing, along with the ability to apply these concepts in production environments. Full-stack development experience, with deeper expertise and enjoyment working on the back end while remaining comfortable contributing to front-end development (React) when needed. Experience delivering solutions across platforms, including web and mobile, with an emphasis on performance, scalability, and reliability. A product-oriented approach with a history of collaborating closely with Product Owners to define, design, and deliver customer-focused solutions. Excellent written and verbal communication skills and a collaborative mindset for working across engineering and non-engineering teams. A track record of thriving in fast-paced environments, ideally within early-stage, high-growth companies or similarly dynamic settings. A commitment to continuous learning and knowledge sharing, both mentoring others and seeking out opportunities to grow your own skills. Preferences Knowledge of DevOps tooling and practices (CI/CD, Monitoring) Experience deploying infrastructure (Infrastructure-as-code, cloudformation, ansible) Our Candidate Selection Process We aim to keep our hiring process quick, transparent, and mutually beneficial — giving both you and our team the opportunity to learn enough about each other to make a confident decision. Our process typically includes: Resume Review – We assess your experience and qualifications against the role. Recruiter Screening Call – A brief conversation to learn more about your background, career goals, and what you’re looking for in your next role. CoderPad Exercise (30–40 minutes) – A short, timed exercise to understand your technical approach and problem-solving skills. Hiring Manager Interview – A deeper discussion about your experience, the role, and how we might work together. Technical Paired Interview – Collaborate with a member of our team on a real-world problem to see how we work in practice. References – We connect with a few people who have worked closely with you to learn more about your strengths and working style. Offer – If it’s a great fit on both sides, we’ll extend an offer and look forward to welcoming you to the team. Compensation & Benefits: The range of annual base salary for full-time employees for this position is $160,000-180,000 per year, plus early-stage stock option equity. Please note that base pay offered will vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Amper provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and unlimited paid time off.