Amicis Global

Assist customers with inquiries, account access, and issue resolution in a call center environment. | High school diploma or GED, call center or customer service experience, typing skills, and communication skills. | Title: Customer Service Representative Location: East Hartford, CT 06108 Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off) Duration: 6+ Months of Contract to Hire Positions Available: 10 Job Summary: We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential. Key Responsibilities: • Serve as the initial point of contact for inquiries related to customer programs. • Handle inbound calls professionally and resolve customer issues promptly. • Assist consumers with account access, password resets, and general inquiries. • Document all interactions accurately in the call tracking system. • Escalate calls to leadership or other departments as needed. • Provide clear, accurate, and courteous information in compliance with program standards. • Identify trends in consumer questions and recommend process improvements. • Manage difficult conversations with professionalism and empathy. • Meet and exceed performance standards for quality, accuracy, and call volume. What You'll Gain: • Full-time employment with steady hours • Paid training and career development opportunities • Positive, team-focused work environment • Monday–Friday schedule with weekends off • Comprehensive benefits options Qualifications: • High School Diploma or GED required; Associate degree or higher preferred. • Minimum 6 months of call center experience, or equivalent customer service experience. • Must type at least 35 WPM and pass a customer service skills assessment. • Strong verbal and written communication skills. • Ability to multitask, problem-solve, and work in a structured environment. • Must pass a criminal background check and drug screening (8-panel standard).

Supporting small cell network construction projects through vendor oversight, material management, and project reporting. | High school diploma, 3+ years in small cell or wireless construction, knowledge of small cell design and deployment, ability to read PIM/Sweep results, and valid driver's license. | Title: Network Construction Manager Location: Houston, TX (Hybrid Schedule)77024 Duration: 6+ months Travel: 20% local travel to field sites in the Houston area Work Schedule Tuesday–Thursday: On-site in the Houston office Monday & Friday: Work from home Position Overview: The Construction Manager (Small Cell Construction) is responsible for supporting the execution and delivery of Small Cell Network (SCN) construction projects throughout the Houston area. This role focuses on small cell construction—not traditional OSP or fiber-only work. Candidates must possess experience with small cell node design, construction project management, ROW small cell deployments, and SCN-specific workflows. The CM will manage administrative project tasks, oversee vendors, process purchase orders and invoices, track milestones, and ensure delivery on key performance indicators including on-time installations, node completion accuracy, and successful construction deliverables. This role plays a critical part in maintaining communication across teams and ensuring consistency, quality, and operational efficiency. Key Responsibilities: Vendor & Construction Management Manage daily activities of small cell design and construction vendors. Review and approve small cell A&E construction designs. Coordinate communication with vendors regarding project progress, issues, and deliverables. Materials & Ordering: Create small cell BOMs (Bill of Materials) and generate material orders. Obtain material quotes from suppliers and provide pricing summaries to management. Process purchase orders (POs), change management (CM) requests, and contractor invoices. Project Coordination & Billing: Assist with financial tracking, forecasting, and milestone management. Issue and receive vendor POs, manage customer PO invoicing, and resolve past-due items. Improve billing accuracy and streamline administrative processes across the team. Reporting & Administration: Track project deliverables, schedule dates, and deadlines. Develop progress reports, highlight variances, and escalate issues before they become critical. Support ad hoc reporting requests and general administrative tasks as needed. Ensure understanding of small cell close-out requirements and service delivery standards. Required Skills & Experience: Minimum 3 years of Small Cell or wireless construction experience Strong knowledge of Small Cell Node (SCN) design and deployment Experience with ROW small cell construction (not fiber-focused roles) Ability to read and understand PIM/Sweep testing results Strong communication, vendor management, and project coordination skills Ability to manage multiple tasks in a fast-paced construction environment Education & Certifications High school diploma or equivalent required Valid driver's license required

Assist customers with inquiries, account issues, and provide accurate information to ensure a positive experience. | High school diploma or equivalent, at least 6 months call center experience, ability to type 30 WPM, pass skills assessment, and background checks. | Job Title: Customer Service Representative (Onsite) Job Location: East Hartford, CT 06108 Schedule: Monday Friday | 8:30 AM 5:00 PM | Weekends Off Type: Full-Time | Contingent Position Summary: We are seeking Customer Service Representatives to serve as the first point of contact for customers, assisting with program inquiries, account information, and password-reset support for an online consumer portal. This role requires strong listening skills, professionalism, and the ability to provide accurate information while ensuring a positive customer experience.You will be responsible for resolving calls efficiently, maintaining excellent communication standards, and ensuring high-quality service on every interaction. What You Will Be Doing: Serve as the initial point of contact for inquiries from potential and current beneficiaries regarding client programs. Provide one-on-one telephone support to consumers and providers. Assist customers with account access issues, including password resets. Accurately respond to all incoming calls following established guidelines. Document customer interactions thoroughly and correctly. Forward calls to Call Center Leadership or appropriate state agencies as required. Deliver clear, accurate, complete, and objective information based on full understanding of program rules and processes. Log interactions in call-tracking systems; identify trends and recommend service improvements. Assist consumers in challenging or emotionally charged situations. Enter complaints and escalate when necessary, following approved procedures. Meet or exceed daily performance standards for call volume, service quality, and accuracy. Who Succeeds in This RoleStrong communicators who can explain complex information clearly and simply. Individuals with a solid work ethic, professional demeanor, and outstanding attendance. People who excel at both written and verbal communication. Skilled problem solvers with a customer-first mindset. Those with prior customer service or call center experience. Individuals who can navigate multiple systems and research solutions quickly. People who remain calm and solution-oriented when assisting frustrated customers. Candidates comfortable working full-time in a structured, high-volume call center environment. Requirements: Must be at least 18 years old. High School Diploma or equivalent and a minimum of 6 months call center experience; OR Associate degree (or higher) with no call center experience required. Ability to type at least 30 WPM. Must pass a customer service skills assessment. Successful completion of a criminal background check and 8-panel drug screen. #CareerBuilder #Monster #Dice #Indeed #LinkedIn About the Company: Amicis Global

Review client pricing terms, complete pricing implementations, support requests, manage workflows, and resolve issues within rebate operations. | 1+ year professional experience, intermediate MS Office skills, Salesforce experience preferred, attention to detail, and ability to work independently and in teams. | Job Title: Financial Operations Analyst Job Location: Fully Remote Job Duration: 4 months Schedule: M-F, 8a-5p in respective time-zone Questionnaire: • List City/State at top of resume • WFH - ensure they have reliable internet and quiet space to work free from distraction. (YES/NO) • Must have experience with Sales Force. Please list how many years' experience? • Must have Outlook/SharePoint/TEAMS basic experience. Do you have? • Must have Excel basic skills. (Data Entry, Copy/Paste, Pivot Tables, Saving docs in specific folders, Formatting, Basic Formulas, Sorting, Filtering, Basic charts, Managing worksheets, Import/Export).*Please vet your candidates for experience as these are necessary to daily use in the role.**- Do you have? • Need candidates with high attention to detail, problem-solving, ability to multi-task in multiple systems. • Please ensure candidates are comfortable working in this environment. (YES/NO) Job Description and Responsibilities: • The Financial Operations Analyst position requires an ambitious, motivated, and eager individual, looking to work for part of an industry-leading company. • The position is a part of our Rebate Operations department within the Pharmacy Benefit Management (PBM) Registration team, a dynamic and skilled group, which manages the Financial Registration for all new and existing client implementations within CVS Health's PBM business. • The Analyst will play an instrumental role in the success of our Rebate Registration team. • A successful candidate will display curiosity, creativity and technical acumen, which will allow them to identify implementation needs and work towards process efficiencies. • This role includes reviewing client pricing terms, identifying inaccuracies and ultimately completing the pricing implementation within our rebate system, accurately and timely. • The Analyst will also support various requests and provide feedback on client setups to identify potential issues which could result in a financial misstatement. • The Analyst must be able to work individually, as part of a team, and across departments to deliver on key enterprise initiatives. • They will be required to manage workflows and ensure deliverables are completed in alignment with targeted metrics/goals. • S/He will need to promptly and proactively resolve issues that arise from internal controls and/or service failures. Experience Required: • 1+ yr. professional work experience • 1+ yr. intermediate skills in MS Office Preferred: • PBM and/or healthcare experience • Working with internal/external clients • Working in a team environment • Experience with Salesforce #CareerBuilder #Monster #Dice #Indeed #LinkedIn Remote About the Company: Amicis Global