AmeriVet

Serve as the primary client contact, ensuring positive interactions and managing financial transactions in a veterinary clinic setting. | High school diploma, 1+ years customer service in clinical setting, POS experience, strong communication and multitasking skills. | Campus Vet Clinic is looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. Salary: $21 – 23.50 per hour depending on experience and education Schedule: Part-time, three 6 hour shifts (18-24 hours) Location: 1807 Martin Luther King Jr Way, Berkeley, CA 94709 Who We Are: Campus Vet Clinic is a team-focused, fun place to work and care for all the furry friends. We are a full-service veterinary clinic proudly serving Berkeley, Albany, El Cerrito, Oakland, Richmond, and the surrounding communities since 1969. What Our Clients Say: “The vets, vet techs, and staff at Campus Veterinary Clinic have been so kind, thoughtful, and knowledgeable when helping and working with our sweet elderly kitty. They’ve gone above and beyond to help her, explain things in layman’s terms, and been empathetic. Highly recommend them!” Jenna S. Who You Are: If you have a professional, friendly personality and love to help people and their pets, you will fit right in with our Client Service Team! High School Diploma or equivalent required 1+ years of customer service experience in a veterinary, dental, or medical clinical setting required 1+ years using a Point-of Sale (POS) system preferred Experience processing financial transactions, payment plans, billing and insurance preferred Knowledge of veterinary medical terminology and procedures preferred Technologically proficient and comfortable with veterinary or medical record keeping software and other digital communication tools Professional and friendly phone etiquette Exceptional communication and interpersonal skills Very detail-oriented Demonstrated ability to multitask and perform in a fast-paced, client-facing environment Ensure a clean, safe and organized work environment Learn more about us at: https://campusveterinary.com/ or: AmeriVet: Veterinary Partner Supporting Your Business At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Manage client interactions, schedule appointments, handle payments, and maintain records in a veterinary setting. | Minimum 1+ year veterinary receptionist experience, high school diploma or equivalent, and ability to learn AVImark software. | We are looking for an experienced CSR to join our team! The Client Service Representative (CSR) is a vital member of our veterinary team and the first and last point of contact for our clients. This role requires prior veterinary receptionist experience and a candidate who is ready to quickly learn our workflow, software (AVImark), and protocols to support a high-performing and fast-paced team. Due to current staffing needs, we are only considering applicants with prior experience in a veterinary front desk or client service role. Why join Renton Veterinary Hospital? Renton Veterinary Hospital has proudly served the community since the 1940s, providing trusted care to generations of pets and their families. As a small but dedicated team, we believe that no role is more important than another—every team member contributes to the quality of care and experience we offer. If you’re an experienced veterinary receptionist looking for a place where your voice matters, your skills are valued, and your growth is supported, we’d love to meet you. Key Responsibilities: Warmly greet clients and patients, assisting with check-in and check-out procedures Manage a multi-line phone system: answering calls, scheduling appointments, and directing inquiries appropriately Provide accurate cost estimates and handle client check-ins/check-outs, invoices, estimates, and payments in accordance with hospital protocols Maintain accurate and detailed client/patient records using AVImark (or other veterinary practice software) Communicate clearly with clients regarding services, medications, and follow-up care Coordinate prescription refill pickups and contact clients when medications are ready Ensure cleanliness, safety, and organization of the lobby and front desk area Support technicians and assistants with callbacks and workflow communication Collaborate with the team to ensure exceptional patient and client care Work Schedule: Regular workweek: Monday through Thursday, 8:00 AM – 6:00 PM Occasional Friday availability may be requested based on clinic expansion or coverage needs Paid rest and meal breaks provided in accordance with WA state labor laws Minimum Qualifications: High school diploma or equivalent required Minimum of 1+ year of experience as a veterinary receptionist or CSR in an animal hospital Excellent verbal and written communication skills Strong phone etiquette, customer service, and multitasking skills Comfortable using phone systems, email, and computer-based scheduling software Ability to multitask, maintain accuracy, and work both independently and as part of a team Must be able to sit, stand, and walk for extended periods, and lift up to 35 lbs with or without accommodation Active WA State Medical Clerk License OR ability to obtain a WA Medical Clerk License within 30 days of employment. Ability to quickly learn and adapt to AVImark software and to clinic protocols Growth Opportunities: We believe in internal growth and cross-training. This position has the opportunity to develop into a Veterinary Assistant (VA) role through mentorship and hands-on training, including responsibilities such as: Assisting in exam rooms Preparing medications Supporting patient care under supervision Our Culture – The R.E.N.T.O.N. Values: We are committed to a culture built around: Respect for clients, pets, and each other Empathy in every interaction Nurturing a supportive and inclusive environment Teamwork and transparency Ownership of our roles and responsibilities Never-ending growth and learning Our team is small, resilient, and passionate. Every voice matters, and we strive to create a place where people want to stay and grow. Compensation & Benefits: Hourly Rate: $20.90 Paid sick time and rest/meal breaks per Washington State requirements Opportunity for advancement and cross-training Supportive leadership and collaborative team culture Medical, Dental, Vision, 401K - for Full-Time employees Generous employee discounts (after 90 days of employment) Monthly DoorDash Pass subscription Equal Opportunity Employer Statement: Renton Veterinary Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply. Job Type: Full-time Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Education: High school or equivalent (Required) Experience: Veterinary clinic: 1 year (Required) License/Certification: WA State Medical Clerk License (Preferred) Work Location: In person At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Manage client interactions, schedule appointments, handle payments, maintain records, and provide administrative support in a veterinary clinic setting. | High school diploma or equivalent, excellent customer service and phone skills, ability to multitask, and preferably some customer service experience. | Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Greet clients, answer phones, maintain electronic records, schedule appointments, process payments, and support veterinary office operations. | At least 1 year veterinary hospital experience, strong work ethic, computer proficiency, good communication and organizational skills, and a high school diploma. | Previous Veterinary Hospital/Clinic Experience Preferred We are seeking an experienced veterinary receptionist to join our team. About Us: We are a busy practice with four veterinarians who have diverse experiences working with a variety of cat and dog breeds. Our clients consider us a part of their family as the primary care provider for their pets. Our mission is to provide the best care possible to pets and their owners in the East Bay Area and surrounding neighborhoods. We strive to keep pets healthy and safe and are looking for candidates who share our passion for animals and animal care. We Offer: A program that prioritizes individualized care over volume processing An opportunity to make a meaningful difference Competitive salary commensurate with your experience Excellent benefits package including Paid Holidays, PTO, medical, bonuses, and veterinary care for your own pets Convenient location near major roads and freeways, along public transit routes We Are Looking for Someone With: One (1)+ years of experience at a veterinary hospital or clinic A strong work ethic, attention to detail, and a team-oriented mindset Enthusiasm and compassion for working with pet owners and their pets Willingness to work hard and learn the industry from the ground up Commitment to exceptional customer service and the ability to maintain composure under busy circumstances Proficiency with computers and electronic record-keeping A high school diploma (Bachelor’s degree desired) Strong problem-solving skills and the ability to work both independently and as part of a team Punctuality and reliability Excellent verbal, organizational, interpersonal, and telephone skills Organizational skills and attention to detail, ability to take direction, and handle money accurately and honestly Sound decision-making skills and the ability to multitask in a stressful environment Responsibilities Include: Greeting clients Answering phones Maintaining detailed electronic records Scheduling and confirming appointments Checking in and discharging patients Collecting and processing payments (in person, over the phone, and online) Completing medical records in eVet (training provided) Following up with clients Monitoring and responding to emails Gathering all necessary records for appointments If this position interests you, please contact us with a cover letter and resume explaining why you are interested Job Type: Full-time Pay: $20.00-$23.00 per hour Expected hours: 30-40 per week, Saturdays if needed. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.