Ameritas

Lead and manage a customer-facing team to drive satisfaction, loyalty, and business growth through strategic leadership and operational oversight. | Bachelor's degree, 7-10 years retirement plans experience, 4-7 years management experience, with a Master's degree desired. | Position Description: Lead a team which serves as a liaison between the company, our clients, and customers. This position is essential to establish operational and strategic plans which develop and strengthen satisfaction, loyalty, and reliability. This position provides strategic leadership and operational oversight for a customer-facing team responsible for servicing and retaining relationships. This role plays a key part in driving customer satisfaction, team performance, and business growth by setting service direction, coaching team members, managing escalations, and collaborating across departments. Position Location: This position is remote and does not require regular in-office presence. What you do: • Build and cultivate internal and external relationships to promote and grow the business. • Manage a team which performs work on different types of retirement plan business utilizing multiple systems and multiple sets of processes and procedures. • Oversee and hold the team accountable to business plans while focusing on results and measurements. • Direct and influence associate and business resources to achieve business results. • Promote the organization’s Mission, Vision, and Values. • Develop communication plans to strengthen partnerships with clients and customers. • Identify and implement new technology and work processes to maintain leading advantage in service delivery. • Manage the implementation of major projects. • Participate in industry organizations. What you bring: • Bachelor's Degree (Business, Communication, or similar related field) or equivalent combination of education and experience required. • 7-10 years of related retirement plans experience required. • 4-7 years of management, leadership, or supervisory experience required. • Master's Degree desired. What we offer: A Meaningful Mission. Great Benefits. A Vibrant Culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution • Tuition Reimbursement and Assistance • Incentive Program Bonuses • Competitive Pay For your time: • Flexible Hybrid work • Thrive Days - Personal time off • Paid time off (PTO) For your health and well-being: • Health Benefits: Medical, Dental, Vision • Health Savings Account (HSA) with employer contribution • Well-being programs with financial rewards • Employee assistance program (EAP) For your professional growth: • Professional development programs • Leadership development programs • Employee resource groups • StrengthsFinder Program For your community: • Matching donations program • Paid volunteer time- 8 hours per month For your family: • Generous paid maternity leave and paternity leave • Fertility, surrogacy and adoption assistance • Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Provide inbound customer service via phone and written correspondence to verify insurance eligibility, process transactions, and resolve issues. | High school diploma or equivalent, 0-2 years related experience preferred, excellent communication skills, and proficiency with computer systems. | Class starting November 3rd 2025, to work in-office San Antonio, TX or remote in Texas! Starting pay rate of $18/hr! Position Description: Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. Position Location: In-office San Antonio, TX or remote in Texas! What you do: • Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. • Documents customer inquiries and related customer data electronically. • Assists service team(s) with back office support functions. • Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. • Supports department goals by achieving established service standards and metrics. What you bring: • High school diploma or equivalent. • 0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred. • Ability to work overtime when required to support business needs. • Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. • Proficient use of computer systems and keyboarding skills. What we offer: A Meaningful Mission. Great Benefits. A Vibrant Culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • Starting pay of $18 per hour • 401(k) Retirement Plan with company match and quarterly contribution • Tuition Reimbursement and Assistance • Incentive Program Bonuses For your time: • Thrive Days - Personal time off • Paid time off (PTO) For your health and well-being: • Health Benefits: Medical, Dental, Vision • Health Savings Account (HSA) with employer contribution • Well-being programs with financial rewards • Employee assistance program (EAP) For your professional growth: • Professional development programs • Leadership development programs • Employee resource groups • StrengthsFinder Program For your community: • Matching donations program • Paid volunteer time- 8 hours per month For your family: • Generous paid maternity leave and paternity leave • Fertility, surrogacy and adoption assistance • Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Lead growth strategies and sales initiatives targeting specialty markets including PEOs, affinity groups, and ICHRA, collaborating with partners and sales teams to expand Ameritas’ distribution channels. | Bachelor’s degree or equivalent with over 10 years of business experience and at least 5 years of sales experience in specialty markets such as PEO, affinity groups, and ICHRA. | Position Description: The Director, Specialty Markets within the Alternative Distribution segment will spearhead Ameritas’ growth in emerging distribution opportunities, specifically targeting PEOs, Affinity/Association groups, and the ICHRA market. The purpose of this role is to expand Ameritas’ presence beyond traditional broker distribution channels, leveraging specialized partnerships and new distribution pathways to generate scalable, repeatable growth. By aligning our dental and vision expertise with the unique needs of these specialty markets, the role will create a foundation for growth opportunities that extend beyond current forecasts and position Ameritas as the partner of choice in these evolving markets. Position Location: • This position is remote and does not require regular in-office presence. What you do: • Identify, prioritize, and execute strategies to penetrate PEO, Affinity/Association, and ICHRA markets, aligning with Ameritas’ growth objectives. • Drive top-line sales by cultivating relationships with decision-makers across PEOs, association leaders, and ICHRA administrators. • Collaborate with digital platform partners (BenAdmin, HCM/HRIS, quoting tools) to expand specialty market reach and enable seamless sales enablement. • Lead initiatives to socialize and educate National Partners and regional consultants, and association leaders on Ameritas’ specialty distribution offerings and capabilities • Represent Ameritas at industry events, association conferences, and specialty market fairs to promote brand awareness and strengthen sales pipelines • Work closely with RVPs and sales leaders to develop specialty market strategies • Identify, evaluate, and launch pilot opportunities in specialty markets that could scale into national-level distribution pathways. What you bring: • Bachelor's Degree or equivalent experience required • More than 10 years of implementing new business experience required; 5+ years of sales experience in specialty markets: PEO, Affinity/Association, and ICHRA markets What we offer: A Meaningful Mission. Great Benefits. A Vibrant Culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution. • Tuition Reimbursement and Assistance. • Incentive Program Bonuses. • Competitive Pay. For your time: • Flexible Hybrid work. • Thrive Days - Personal time off. • Paid time off (PTO). For your health and well-being: • Health Benefits: Medical, Dental, Vision. • Health Savings Account (HSA) with employer contribution. • Well-being programs with financial rewards. • Employee assistance program (EAP). For your professional growth: • Professional development programs. • Leadership development programs. • Employee resource groups. • StrengthsFinder Program. For your community: • Matching donations program. • Paid volunteer time- 8 hours per month. For your family: • Generous paid maternity leave and paternity leave. • Fertility, surrogacy, and adoption assistance. • Backup child, elder and pet care support. An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

Manage retirement plan client portfolios, build relationships with plan sponsors and financial professionals, resolve complex issues, lead client meetings, and mentor new account managers. | 1-3 years retirement plan and customer service experience, Bachelor's degree, Retirement Plan Fundamental Certificate required, proficiency with Microsoft Office and CRM systems, strong virtual communication skills. | This position is remote and does not require regular in-office presence. The Account and Client Management supports a portfolio of defined contribution retirement plans (401(k), 403(b), 457) and serves as the primary point of contact for plan sponsors, financial professionals, and TPAs. This position is a subject matter expert responsible for delivering proactive service and strategic support to ensure client satisfaction, retention, and profitability. Collaborate cross-functionally to resolve complex issues, lead client meetings, and drive continuous improvement initiatives. Maintain deep knowledge of retirement plan operations, support internal projects, and mentor new team members. What You Do • Manage caseload of defined contribution plans (including 401(k), 403(b) and 457 plans) ranging from $3 million to over $100 million in assets. • Build and maintain strong, proactive relationships with retirement plan sponsors, financial professionals, TPAs, and internal teams to ensure client satisfaction, retention, and profitability—while independently providing daily support and aligning services with client expectations. • Act as liaison between clients, TPAs, financial professionals, and Ameritas. • Perform research in problematic situations and use analytical skills to resolve. Coordinate with the manager to research issues and negotiate problem resolution. • Follow through on inquiries and initiate correspondence with clients and external parties. • Maintain working knowledge of 401(k), 403(b), and governmental plan provisions. • General knowledge of recordkeeping systems, functional operations, and internal applications. • Exploring, participating in and leading organizational and client projects and initiatives; recognize and communicate possible improvements to management. • Develop and implement strategies to strengthen satisfaction, loyalty, and reliability. • Demonstrate effective service recovery with minimal escalations. • Responsible for keeping records, account updates, and outgoing mail to clients • Identify at-risk clients and collaborate with RM’s and internal partners to address client needs, develop and maintain action plans, and consult on products, services, and capabilities to successfully arrive at solutions for retaining clients and resolving complex client issues. • Lead effective/strategic client meetings and provide proactive outreach for important plan and client updates, present and lead virtual meetings as needed. • Assist with mentoring new account managers. What You Bring • Bachelor's Degree or equivalent experience Business, Communication, or related field required • 1-3 years Relevant Experience in Retirement Plans and customer service experience required • Retirement Plan Fundamental (RPF) Certificate required (can be obtained after entering role) • QKA designation desired (can be obtained after entering role) • FSRI designation desired • Proficiency with Microsoft Office applications, retirement plans, and Client Relationship Management (CRM) systems required • Excellent virtual meeting and presentation skills required • Ability to actively engage with difficult financial professionals, TPAs and plan sponsors What we offer: A meaningful mission. Great benefits. A vibrant culture Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t: Ameritas Benefits For your money: • 401(k) Retirement Plan with company match and quarterly contribution • Tuition Reimbursement and Assistance • Incentive Program Bonuses • Competitive Pay For your time: • Flexible Hybrid work • Thrive Days - Personal time off • Paid time off (PTO) For your health and well-being: • Health Benefits: Medical, Dental, Vision • Health Savings Account (HSA) with employer contribution • Well-being programs with financial rewards • Employee assistance program (EAP) For your professional growth: • Professional development programs • Leadership development programs • Employee resource groups • StrengthsFinder Program For your community: • Matching donations program • Paid volunteer time- 8 hours per month For your family: • Generous paid maternity leave and paternity leave • Fertility, surrogacy and adoption assistance • Backup child, elder and pet care support An Equal Opportunity Employer Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.

The Lead Compliance Analyst will review advertising and communications for compliance with FINRA, MSRB, and SEC regulations. This role also involves drafting policies and procedures to support the firm’s compliance program. | Candidates should have 3-5 years of experience in Broker Dealer and/or Investment Advisory marketing and communication review. A strong working knowledge of relevant FINRA and SEC rules, along with required certifications, is essential. | Position Description:    Ameritas Investment Company, LLC (AIC) is a broker dealer registered with the Securities and Exchange Commission (SEC) and a member of the Financial Industry Regulatory Authority (FINRA).  AIC is also a municipal securities underwriter and adviser registered with MSRB. Ameritas Advisory Services LLC (AAS) is an affiliated investment adviser registered with the SEC. AIC and AAS serve predominantly retail customers and high net worth individuals through their network of financial professionals. AIC and AAS foster an inclusive environment that offers opportunities for our associates to learn, grow and enhance their skills to take on new challenges to progress in their professional careers.   AIC and AAS are currently seeking an experienced individual for the position of Lead Compliance Analyst reporting directly to the Director, RIA Compliance. This individual would review advertising and communications for the firm and its financial professionals to ensure compliance with FINRA, MSRB and SEC regulations. The Lead Compliance Analyst will also support the firm’s compliance program through drafting policies, procedures, and disclosures while working with other areas to assist in managing and maintaining the firm’s overall culture of compliance.   This role will involve work which requires a strong attention to detail and accuracy.  The incumbent in this role will need to multi-task and work well under pressure in a fast-paced environment to be successful.  Transfer knowledge to others on how to adhere to industry advertising regulations.  Work with limited or minimal direct supervision.    Position Location: This position is remote (U.S.A.) and does not require regular in-office presence.   What you do: * Review marketing materials submitted by AIC and AAS financial professionals to ensure compliance with FINRA, SEC and MSRB rules. * Review electronic communications including social media, email, and other applications for financial professionals and employees. * Review marketing and communications materials created by Ameritas’s corporate marketing team to ensure compliance with FINRA, SEC and MSRB rules. * Review requests for new and existing technology vendors to ensure compliance with policies and procedures. * Effectively communicate applicable regulatory requirements, internal policies and/or important issues to financial professionals, firm employees, and any affected business units * Provide cross-training opportunities to other compliance and operational personnel * Interact with multiple business units to create productive working relationships * Develop professionally through self-study and on-the-job training through demonstrating the characteristics of a professional, both in attitude and conduct and preparing for and obtaining professional and industry certifications. * Other duties as assigned. What you bring:  * 3-5 years Broker Dealer and/or Investment Advisory marketing and communication review experience required. * Bachelor’s degree or equivalent combination of education and business experience required. * Strong working knowledge of FINRA Rule 2210 and Rule 206(4)-1 of Investment Advisers Act, and familiarity with Rule 482 of the Investment Company Act and MSRB Rule G-21 required. * Strong written and verbal communication skills required. * FINRA Series 7, 24, Series 65 or 66 (or equivalent) are required. * FINRA Series 53 is required.  If not already held, this must be secured within 90 days of hire. * Strong computer skills, particularly with Microsoft Office products, are required. * Experience with Orion, RegEd, and SMARSH or similar systems desired. * Compliance designation desired. * Ability to effectively communicate, verbally and in writing, to establish working relationships with many different individuals in a multi-location, multi-disciplinary business environment.    What we offer:  A meaningful mission. Great benefits. A vibrant culture  Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.   At Ameritas, you’ll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don’t:    Ameritas Benefits For your money:  * 401(k) Retirement Plan with company match and quarterly contribution * Tuition Reimbursement and Assistance  * Incentive Program Bonuses  * Competitive Pay  For your time:  * Flexible Hybrid work * Thrive Days - Personal time off * Paid time off (PTO) For your health and well-being:  * Health Benefits: Medical, Dental, Vision  * Health Savings Account (HSA) with employer contribution * Well-being programs with financial rewards * Employee assistance program (EAP) For your professional growth:  * Professional development programs * Leadership development programs * Employee resource groups * StrengthsFinder Program       For your community: * Matching donations program * Paid volunteer time– 8 hours per month For your family:  * Generous paid maternity leave and paternity leave * Fertility, surrogacy and adoption assistance * Backup child, elder and pet care support An Equal Opportunity Employer   Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.