Amerit Fleet Solutions

Oversee service operations, manage fleet and staff, ensure safety and compliance, and maintain customer relationships. | Extensive experience in fleet operations, maintenance, and management, with strong leadership and communication skills. | Position Summary Amerit Fleet Solutions, a leading provider of comprehensive fleet maintenance solutions, is seeking an experienced, inspired and mission-driven Senior Operations Manager to join our growing team! The Senior Operations Manager is responsible for overseeing service operations in the greater Seattle area. This is single customer focus that involves a multi-faceted approach to maintenance, customer service and account management. The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight of fleet managers and local administrators, across multiple regional sites. The SOM will oversee the day-to-day operations for the entire region and serve as the account manager. As the account manager the SOM will ensure and coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings. Candidates should have a strong and diverse background in automotive and diesel repairs; servicing a large fleet of light, medium and heavy-duty equipment to include gas, electric, diesel and CNG/propane assets. This will include assts such as: cars, trucks, semis, trailers, man-lifts, stackers, forklifts, scooters, cargo vans, generators, light towers, and some specialty equipment to include fuel trucks and tankers. We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance. Candidates will be required to pass a background check. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary $135,000-160,000, depending on exprience plus additional annual bonus incentive The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets Proactively partner with key client contacts fostering healthy business relationship in line with client expectations Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics The continuous identification implementation of operational best practices through interaction with the wider team Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan Selecting, effectively managing and coaching Operations and Team Managers Excellent leadership, people management, communication and influencing skills at a senior level Setting and reviewing as quality performance standards as well as team retention levels Managing client engagement Key Competencies and Minimum Education Bachelor's degree preferred. Ten or more years of relevant experience in managing large fleets and maintenance Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems Proven experience in management for operations, planning, maintenance, and customer service Great communication and data skills to include Outlook, Excel, and PowerPoint People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions Proven ability to lead cross-functional teams leveraging a project management framework Strong analytical and problem-solving skills with extensive business acumen Excellent communication and intercultural skills Strong written and verbal communication skills A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes Working Conditions This is an onsite position. You will have an office at the customer’s main facility and meet and interact with the local teams. Remote work is not an option for this role. Candidates should plan to be on site daily. Some local travel is required for customer and team site visits to the regional sites. Company cell phone, computer and credit card will be provided. INDAM

Lead program management team, develop project plans, engage clients, provide data-driven recommendations, and improve business processes. | 7+ years project planning and execution, 5+ years leading program/product/project teams, 3+ years fleet maintenance industry experience, strong Excel and analytical skills. | Position Overview: The Senior Manager, Program Management Fleet Solutions will be responsible for developing and leading the program management team for the Fleet Solutions Segment. This leader will drive both strategic and tactical fleet initiatives to achieve positive business outcomes for our customers. The ideal candidate will be an analytical leader that can make data driven decisions and provide recommendations to key stakeholders about areas of improvement. Strong written and verbal communication skills are required, to influence internal and external partners, and drive results. Must be based in Charlotte or Phoenix, Hybrid Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $150,000 - $175,000 base. Base depending on experience and a bonus incentive plan The benefits of belonging – what’s in it for you? • * Competitive salary pay – paid weekly, every Friday • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion • Wellness and fitness programs through our providers Essential Duties & Responsibilities: • Develop and lead a team of program, product and project managers. • Engage with our clients at all levels from local teams to executives to understand their pain points and create tailored solutions to meet their needs. Provide schedule and status updates, while presenting a mutually agreeable ideal future state. • Work cross functionally with IT to develop a technological solution utilizing internal and external platforms to deliver a single source for our customers. • Create a detailed plan for each project that includes time-bound commitments, task owners, estimated completion dates for key milestones. • Ability to create presentations and present detailed analyses to all levels of the organization. Report on trends in both internal and external presentations. • Identify inefficiencies in current practices and implement ways to drive them out of the business. Key Competencies and Minimum Education: Key behaviors: • Ownership – the Senior Manager is the single-threaded leader of projects that are critical to the success of the department. • Teamwork - the ideal candidate builds bridges within Amerit and our customers as well as works seamlessly with cross functional leaders inside and outside of the customer segment. • Responsive, creative, resilient, resourceful, team-oriented • Bias for action, takes initiative. • Customer-obsessed and deadline accountable • Ability to deep dive into data and provide business recommendations. Logistics • Travel up to 30% • Office location TBD Qualifications: • 7+ years of experience in creating project plans and executing on time and on budget. • 5+ years leading program, product or project management teams • 3+ years of experience in the fleet maintenance or fleet equipment industry • 3+ years of experience in business analytics and creating analyses • Highly proficient in Microsoft Word, Power Point, and Excel • Analyst background preferred with strong Excel skills is a requirement. • Excellent analytical skills with a record of conducting FP&A type business analysis. Working Conditions: INDHB

Manage a team of autonomous vehicle service technicians, oversee workload and compliance, handle HR duties, and ensure high-quality service delivery. | Senior leadership experience managing teams in electric or autonomous vehicle environments, strong communication and problem-solving skills, and ability to drive KPIs. | Position Summary Autonomous Vehicle - Fleet Manager The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management. This is an on-site position. Ideal candidates will reside in the Denver, CO area. • Role will involve traveling to other markets in the area, at least 50-75% • Initial onboarding will require traveling for training up to the first 4 weeks Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-135,000 Shift: Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events. • Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed. • Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development. • Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime. • Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service. • Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement. • Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets. • Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs. • Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication. • Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence. Key Competencies and Minimum Education • Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement. • Proven ability to build and lead a strong team in a fast-paced, technology-driven environment. • Strong desire to empower team members and guide them toward positive business outcomes. • Excellent communication skills with the ability to influence, persuade, and drive action. • A collaborative management style with a strong customer service orientation. • Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary. • Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery. • Ability to interpret data, drive KPIs, and identify opportunities for improvement. • Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model. If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply! INDAM

The Program Coordinator will manage day-to-day administrative tasks and support project execution while ensuring seamless coordination between internal teams and external partners. This role includes preparing reports, scheduling meetings, and assisting with invoicing and expense tracking. | Candidates should have 5+ years of experience in administrative support or program coordination, with strong proficiency in Microsoft Office and Google Suite. A customer service mindset and excellent interpersonal skills are essential, while experience in the fleet maintenance or automotive industry is a plus. | Position Summary Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Program Coordinator to join our rapidly expanding team! This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and can provide top-tier administrative and operational support to a growing service operations team across multiple U.S. locations. The Program Coordinator will play a key role in managing day-to-day administrative tasks, supporting project execution, and ensuring seamless coordination between internal teams and external partners. Strong computer skills, especially in Microsoft Office and Google Workspace, are essential. Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $50,000 - $75,000 base depending on experience. The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Responsibilities: Provide administrative and operational support to segment leadership and field teams. Prepare, update, and manage reports, spreadsheets, presentations, and dashboards in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Slides). Support project coordination through scheduling, documentation, and status tracking. Schedule meetings, organize travel or logistics, and prepare meeting materials. Serve as a central point of contact for internal and external stakeholders, ensuring timely communication and follow-ups. Create and maintain organized filing systems (digital and physical), ensuring accuracy and accessibility of information. Assist with invoicing, expense tracking, and reporting in collaboration with finance/AP/AR teams. Analyze and consolidate data from multiple sources, identify trends, and present insights in a clear, professional format. Support onboarding and training coordination for new team members as the organization continues to grow. Contribute to process improvement by identifying gaps and implementing tools/templates that streamline operations. Key Behaviors Strong attention to detail and organizational skills. Ability to multitask and pivot quickly in a fast-changing environment. Team-oriented, proactive, and resourceful. Excellent written and verbal communication skills. Comfortable handling confidential information with discretion. Bias for action and ability to work with minimal supervision. Requirements 5+ years of experience in administrative support, program coordination, or related roles. High proficiency in Microsoft Office Suite (Excel: pivot tables, lookups, data formatting; PowerPoint; Word) and Google Suite (Sheets, Docs, Slides). Experience creating reports, presentations, and tracking systems to support growing teams. Strong organizational and time-management skills with the ability to manage competing priorities. Customer service mindset with excellent interpersonal skills. Fleet maintenance or automotive industry experience a plus, but not required. Remote role with up to 25% travel for on-site meetings with clients and internal teams. Occasional weekend work may be required based on client needs.

Lead and manage a remote ERS customer service team, oversee vendor relationships, ensure SLA compliance, and drive continuous process improvements. | 6+ years managing ERS or call center teams, experience in roadside repair support or fleet maintenance, strong vendor management, and proficiency with KPI and reporting tools. | Amerit Fleet Solutions is seeking an onsite Operations Support Center – Segment Manager to lead our Emergency Roadside Services (ERS) support team. In this role, you will manage customer escalations, vendor relationships, and service delivery for client's fleet operations. You will drive performance through data-driven reporting, vendor accountability, and continuous process improvement while fostering a collaborative and high-performing remote team. This position is ideal for an experienced leader who thrives in a fast-paced, service-focused environment and has a proven track record of managing distributed teams, ERS operations, and vendor networks. Compensation: Competitive Salary! Paid weekly, every Friday! Salary range: $80,000-90,000 annually, depending on experience! The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) Match program • Unlimited vacation, paid holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Lead, mentor, and develop a high-performing remote ERS Customer Service Coordinator team. • Oversee the delivery of ERS and scheduled maintenance support, ensuring SLA compliance and minimal downtime. • Build, maintain, and expand vendor networks, with a focus on coverage gaps and service quality. • Manage vendor performance, accountability, and escalation handling to ensure consistent, high-quality service. • Create and manage customer-facing performance reports, tracking SLAs, KPIs, and trends. • Monitor all ERS events to ensure proper coordinator follow-through and customer satisfaction. • Collaborate with business and commercial leaders to align support initiatives with strategic objectives. • Develop and refine processes that streamline operations, increase efficiency, and enhance customer outcomes. • Drive a culture of accountability, continuous improvement, and professional growth across the team. • Ensure compliance with company policies, procedures, and service guidelines. Knowledge & Experience • 6+ years in customer service, call center, or ERS team management, including remote leadership. • Strong background in roadside repair support, fleet maintenance, or vendor management. • Experience with KPI tracking tools, business intelligence reporting, and advanced Excel skills. • Proven success managing vendors and holding them accountable to performance standards. • Demonstrated ability to manage multiple priorities and meet strict ERS deadlines Skills & Abilities • Excellent leadership, coaching, and team development skills. • Strong problem-solving, decision-making, and process improvement capabilities. • Ability to collaborate cross-functionally and build strong relationships with customers, vendors, and internal stakeholders. • Proficient in learning and leveraging new systems and technologies quickly. Education Bachelor’s degree in Business or related field, or equivalent work experience. Travel Occasional travel (<10%) for vendor visits, team meetings, or customer engagements. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to regularly lift and move up to 10 pounds • Ability to stand, walk, sit, talk or hear • Frequent use of hands and fingers • Ability to feel and reach with hands and arms Are you ready to advance your career with Amerit Fleet Solutions? Apply Today! https://www.ameritfleetsolutions.com/careers/easy-apply