Amerit Fleet Solutions

Lead programs to enable operational excellence and integration across services, ensuring readiness through process design and training. | 6+ years in project or program management with proficiency in Microsoft Office and strong analytical skills, preferably in fleet maintenance, logistics, or field operations. | Position Summary Amerit Fleet Solutions, a leading U.S. fleet maintenance company, seeks an experienced Program Manager - Operations Integration to join our team! This role directly impacts GM level goals and will lead both tactical and strategic programs that enable operational excellence across Last Mile services. The Operations Integration Program Manager requires strong analytical skills, program management fundamentals, and the ability to succeed in an ambiguous environment with significant opportunity to define structure, improve processes, and drive scalable solutions. The successful candidate has a proven work ethic to deliver results, outstanding communication skills, and a bias toward simple and scalable solutions to solve complex problems. This role serves as a central point of contact for cross functional initiatives, ensuring new programs, process improvements, and enhancements are effectively designed, tested, and launched with full field readiness. Adaptability, curiosity, and strong execution discipline are critical. The Operations Integration Program Manager oversees key internal and external relationships, develops complex deliverables, and balances strategic planning with tactical execution. They demonstrate strong business judgment, continuously identify opportunities to improve operational readiness, and introduce best practices that enhance consistency and execution across the network. This role is responsible for diving deep into processes, understanding current capabilities and constraints, and driving successful rollout and adoption of new initiatives. The ideal candidate is an analytical leader who makes data driven decisions and provides clear recommendations to leadership and key stakeholders. Strong written and verbal communication skills are required to influence partners and ensure successful program adoption across a dynamic operating environment. This is a remote-based position. Ideal candidates will have a background in fleet/logistics operations (non-tech). Compensation: Competitive salary pay! Paid weekly, every friday! Salary range: $90,000-100,000 annually, based on experience! The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Responsibilities Serve as the owner and champion of multiple complex operational programs and initiatives, including process improvements, system enhancements, field enablement, and readiness planning• Act as the primary integration lead to ensure all new initiatives are successfully launched with clear processes, training, and operational alignment across the field• Create detailed project and program plans that include time bound commitments, task owners, milestone tracking, dependencies, and reporting • Partner cross functionally with Operations, Parts, Supply Chain, Finance, HR, Training teams, and external vendors to align resources and drive execution • Identify gaps, risks, and inefficiencies in current processes and develop scalable solutions that improve consistency, quality, and performance • Lead readiness activities including documentation, communication plans, training coordination, and rollout support to ensure successful adoption • Engage with internal stakeholders and external partners to provide program updates, performance insights, and a clear forward looking roadmap • Leverage data to assess program performance, identify trends, and translate insights into actionable recommendations • Present results in clear and structured documentation and presentations, including performance against plan, risks, and mitigation strategies Key Behaviors Ownership: Acts as the single threaded leader for critical operational programs and is fully accountable for outcomes• Teamwork: Builds strong partnerships across the organization and collaborates effectively with field operations,corporate teams, and external partners • Demonstrates responsiveness, creativity, resilience, and resourcefulness in a dynamic environment • Strong bias for action with the ability to balance speed and thoughtful decision making • Customer focused with clear accountability to deadlines and commitments • Ability to deep dive into data and translate analysis into business insights and recommendations • Comfortable operating in ambiguity while building structure and clarity for others Logistics Full remote position with less than 15 percent travel• Occasional weekend work may berequired based on program and operational needs Qualifications 6 plus years of experience creating and executing project or program plans on time and within budget• Highly proficient in Microsoft Excel, PowerPoint, and Word• Strong analytical background with experience in business analysis or FP&A style work • Demonstrated success leading complex cross functional initiatives • Experience in fleet maintenance, field operations, service delivery, or similar industries • Experience driving process improvement and operational readiness initiatives Preferred Program or Project Management certifications such as PMP, Agile, or Six Sigma• Experience with program management tools such as Asana, Monday, or Smartsheet• Experience building or scaling new programs, processes, or operational capabilities • Experience leading large scale rollouts that required training, communication, and change management • Experience interfacing directly with large enterprise customers, including presenting to senior stakeholders and influencing outcomes Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to regularly lift and move up to 10 pounds Ability to stand, walk, sit, talk or hear Frequent use of hands and fingers Ability to feel and reach with hands and arms

Drive technology solutions for automotive parts catalogs and inventory processes by collaborating with supply chain stakeholders and managing the product development lifecycle. | Bachelor's degree in technology-related field, 5+ years supply chain experience, proficiency in translating user feedback into technical requirements, and willingness to travel 20%. | Position Summary Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Technical Product Manager with a focus in Supply Chain in Charlotte, NC to join our growing team! The Supply Chain (Technology) Product Manager with help execute the product vision and strategy for our fleet maintenance supply chain technology platform. This is a critical role where you will be partnering with the Supply Chain organization and translating their real-world needs into a product roadmap that drives operational efficiency and user satisfaction. You will work closely with the business and technology development teams to drive improvement in enabling the parts and inventory programs that our technicians rely upon every day. Reporting into the SVP of Software Development as an individual contributor, but directly supporting the Supply Chain organization, this role has a significant impact on the success of the supply chain program. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Pay range: $145,000-165,000 annually, depending on experience! The benefits of belonging – what’s in it for you? Full benefits within 30 days Hybrid work schedule Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities This role will be responsible for driving technology solutions in the following four major supply chain areas: Automotive parts catalog, parts inventory processes, vendor management, and parts purchasing. Partner closely with the supply chain organization to understand their needs and to develop technology solutions to automate manual processes. Drive technology improvement programs throughout the supply chain organization. Conduct regular feedback sessions with both the supply chain corp organization as well as technicians across the organization to identify pain points, gather feature requests, and understand workflow challenges. Build strong relationships with supply chain and operations leaders and supervisors to gather insights on team needs and operational priorities. Document and prioritize user feedback into clear, comprehensive product requirements and build out a product roadmap. Work with developers through the entire development lifecycle. Lead and conduct user acceptance testing (UAT) and validate that completed features meet user needs Identify best of breed software technologies on the market to address specific functions of the supply chain needs. This will include identification of how AI be included in the proposed solution. Manage the rollout and communication of new features to organization Own training content and materials for new product features and capabilities Support the rollout of updates to ensure technician adoption and minimize disruption Monitor product usage metrics and gather ongoing feedback to identify improvement opportunities Act as the primary support resource for escalated product questions or issues Identify and champion quick wins that can be implemented to improve supply chain efficiencies What does success look like? Optimized supply chain processes supported by technology solutions through the enterprise Minimized inventory shrinkage High quality parts requests from shop floor Fully automated (as much as possible) purchasing, inventory, and vendor management Collaborate with AI specialists on the team to drive AI solutions to the supply chain process Key Competencies and Minimum Education 5+ years of Supply Chain experience in mid-size to large environment. Proven experience translating user feedback into product requirements and specifications Demonstrated ability to manage product roadmaps and prioritize competing initiatives Strong collaboration skills with technical teams and cross-functional stakeholders Experience with the full product development lifecycle (planning, development, testing, launch, support) Excellent written and verbal communication skills Ability to work in a fast-paced environment and manage multiple priorities Technical literacy (comfortable with web applications; deep technical knowledge not required) BA/BS Degree in Technology related field, Advanced degree a plus Must be willing to travel approx. 20% to various shops in the US and Canada Core Competencies User Advocacy - Strong commitment to understanding and representing technician needs Communication - Ability to clearly articulate product vision, requirements, and updates to diverse audiences Analytical Thinking - Can distill complex feedback into clear priorities and strategies. Ability to use analytical tools such as Domo, Tableau, or Power BI. Collaboration - Works effectively with small development teams and across organizational silos Ownership - Takes ownership of the product experience and its impact on technician productivity Adaptability - Comfortable iterating quickly based on feedback and changing priorities Working Conditions #ITProduct #SupplyChain #ITProductManager #SQL #ProductManager #Agile #Hybrid INDAR1

Manage and grow a nationwide vendor network ensuring operational and safety standards while optimizing cost and customer experience. | Requires 5+ years vendor management experience, strong negotiation and communication skills, and ability to work independently remotely. | Position Summary The Sr. Manager, Vendor Manager - Vended Services, is responsible for developing, managing, and growing the company’s vendor network to support Emergency Roadside Support (ERS), Scheduled Maintenance (PM), and Vended Repair services. This role ensures vendors deliver services according to SLAs, operational guidelines, and safety standards while optimizing coverage, cost efficiency, and customer experience. Reporting to the Director, Vended Services – Fleet Solutions, the Vendor Manager drives vendor strategy, performance measurement, and operational alignment with the Operations Support Center (OSC). Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary $140,000-$155,000 The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Unlimited vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $500 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Build, maintain, and grow a nationwide vendor network across all service lines • Define and enforce operational and safety guidelines, service standards, and SLAs for vendors • Track vendor performance through scorecards, KPIs, and regular reporting • Partner with procurement to negotiate contracts, rebates, and ensure vendor compliance • Support vendor qualification, onboarding, and supplementation for ERS, PM, and Vended Repair • Collaborate with OSC leadership to ensure vendors meet operational and customer expectations • Resolve vendor disputes, invoice discrepancies, and performance-related issues • Analyze vendor coverage to identify gaps in geography or service type and implement solutions • Ensure alignment between vendor management and OSC operations, including workflows, escalation processes, and reporting • Continuously evaluate vendor performance and recommend improvement strategies or termination if standards are not met • Partner with IT and operations to implement technology solutions for tracking vendor performance, SLA compliance, and workflow efficiency Key Competencies and Minimum Education Key Behaviors • Strategic thinker with strong operational focus • Data-driven and analytical in monitoring performance and identifying trends • Strong negotiator with the ability to build collaborative vendor relationships • Excellent communication skills for coordinating with internal teams and external partners • Problem-solver, proactive in addressing operational or vendor-related risks • Results-oriented with a focus on delivering high-quality service to internal teams and customers Logistics • Location: Remote • Reports to: Director, Vended Services – Fleet Solutions • Team: Vendor management and coordination teams • Scope: Vendor network strategy and operations across North America, supporting multiple OSC service lines Qualifications • 5+ years of vendor management, supplier relationship, or fleet services experience • Proven track record in building and scaling vendor networks • Experience managing SLAs, KPIs, and performance scorecards • Knowledge of fleet maintenance, ERS, PM, or Vended Repair services preferred • Excellent negotiation, communication, and interpersonal skills • Proficiency in data analysis, reporting tools, and vendor management software • Ability to work independently in a remote environment while maintaining operational oversight Working Conditions INDHB

Drive sustainable growth by identifying new markets, developing sales strategies, and building long-term client relationships. | Bachelor's degree and proven experience in business development or sales with strong communication and negotiation skills. | Position Summary Amerit Fleet Solutions is looking for a Business Development Manager to join our growing team! The ideal candidate is an ambitious and energetic person to help us expand customer initiatives and clientele. As the face of the company, you will have the dedication to create and apply effective sales/customer service tactics. The goal is to drive sustainable growth through forging strong relationships. This position is intended to grow over time into a larger sales role. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $70,000 -$75,000 The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Wellness and fitness programs through our providers Essential Duties & Responsibilities Making outbound calls to schedule service with customers Customer service Ability to build customer relationship & trust Recognize red flags to relationship with customers through communication with customers Developing a business development strategy focused on financial gain Arranging business development meetings with prospective clients Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Some weekend and after-hours work may be required Some local travel to visit clientele will be required approximately once per quarter Key Competencies and Minimum Education Must have BSc/BA in business administration, sales or relevant field Proven working experience as a business development manager, sales executive and an excellent customer service representative Experience in customer support is a plus Experience in sales is a plus Proficiency in MS Office Proficiency in English Market knowledge Communication and negotiation skills Ability to build rapport Time management and planning skills Bilingual is a plus

Lead program management team, develop project plans, engage clients, provide data-driven recommendations, and improve business processes. | 7+ years project planning and execution, 5+ years leading program/product/project teams, 3+ years fleet maintenance industry experience, strong Excel and analytical skills. | Position Overview: The Senior Manager, Program Management Fleet Solutions will be responsible for developing and leading the program management team for the Fleet Solutions Segment. This leader will drive both strategic and tactical fleet initiatives to achieve positive business outcomes for our customers. The ideal candidate will be an analytical leader that can make data driven decisions and provide recommendations to key stakeholders about areas of improvement. Strong written and verbal communication skills are required, to influence internal and external partners, and drive results. Must be based in Charlotte or Phoenix, Hybrid Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $150,000 - $175,000 base. Base depending on experience and a bonus incentive plan The benefits of belonging – what’s in it for you? • * Competitive salary pay – paid weekly, every Friday • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion • Wellness and fitness programs through our providers Essential Duties & Responsibilities: • Develop and lead a team of program, product and project managers. • Engage with our clients at all levels from local teams to executives to understand their pain points and create tailored solutions to meet their needs. Provide schedule and status updates, while presenting a mutually agreeable ideal future state. • Work cross functionally with IT to develop a technological solution utilizing internal and external platforms to deliver a single source for our customers. • Create a detailed plan for each project that includes time-bound commitments, task owners, estimated completion dates for key milestones. • Ability to create presentations and present detailed analyses to all levels of the organization. Report on trends in both internal and external presentations. • Identify inefficiencies in current practices and implement ways to drive them out of the business. Key Competencies and Minimum Education: Key behaviors: • Ownership – the Senior Manager is the single-threaded leader of projects that are critical to the success of the department. • Teamwork - the ideal candidate builds bridges within Amerit and our customers as well as works seamlessly with cross functional leaders inside and outside of the customer segment. • Responsive, creative, resilient, resourceful, team-oriented • Bias for action, takes initiative. • Customer-obsessed and deadline accountable • Ability to deep dive into data and provide business recommendations. Logistics • Travel up to 30% • Office location TBD Qualifications: • 7+ years of experience in creating project plans and executing on time and on budget. • 5+ years leading program, product or project management teams • 3+ years of experience in the fleet maintenance or fleet equipment industry • 3+ years of experience in business analytics and creating analyses • Highly proficient in Microsoft Word, Power Point, and Excel • Analyst background preferred with strong Excel skills is a requirement. • Excellent analytical skills with a record of conducting FP&A type business analysis. Working Conditions: INDHB

Manage a team of autonomous vehicle service technicians, oversee workload and compliance, handle HR duties, and ensure high-quality service delivery. | Senior leadership experience managing teams in electric or autonomous vehicle environments, strong communication and problem-solving skills, and ability to drive KPIs. | Position Summary Autonomous Vehicle - Fleet Manager The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management. This is an on-site position. Ideal candidates will reside in the Denver, CO area. • Role will involve traveling to other markets in the area, at least 50-75% • Initial onboarding will require traveling for training up to the first 4 weeks Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-135,000 Shift: Monday-Friday 6am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events. • Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed. • Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development. • Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime. • Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service. • Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement. • Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets. • Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs. • Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication. • Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence. Key Competencies and Minimum Education • Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement. • Proven ability to build and lead a strong team in a fast-paced, technology-driven environment. • Strong desire to empower team members and guide them toward positive business outcomes. • Excellent communication skills with the ability to influence, persuade, and drive action. • A collaborative management style with a strong customer service orientation. • Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary. • Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery. • Ability to interpret data, drive KPIs, and identify opportunities for improvement. • Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model. If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply! INDAM

The Program Coordinator will manage day-to-day administrative tasks and support project execution while ensuring seamless coordination between internal teams and external partners. This role includes preparing reports, scheduling meetings, and assisting with invoicing and expense tracking. | Candidates should have 5+ years of experience in administrative support or program coordination, with strong proficiency in Microsoft Office and Google Suite. A customer service mindset and excellent interpersonal skills are essential, while experience in the fleet maintenance or automotive industry is a plus. | Position Summary Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Program Coordinator to join our rapidly expanding team! This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and can provide top-tier administrative and operational support to a growing service operations team across multiple U.S. locations. The Program Coordinator will play a key role in managing day-to-day administrative tasks, supporting project execution, and ensuring seamless coordination between internal teams and external partners. Strong computer skills, especially in Microsoft Office and Google Workspace, are essential. Compensation: Competitive Pay - Paid weekly, every Friday! Salary Range: $50,000 - $75,000 base depending on experience. The benefits of belonging – what’s in it for you? Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $1,000 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Responsibilities: Provide administrative and operational support to segment leadership and field teams. Prepare, update, and manage reports, spreadsheets, presentations, and dashboards in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Slides). Support project coordination through scheduling, documentation, and status tracking. Schedule meetings, organize travel or logistics, and prepare meeting materials. Serve as a central point of contact for internal and external stakeholders, ensuring timely communication and follow-ups. Create and maintain organized filing systems (digital and physical), ensuring accuracy and accessibility of information. Assist with invoicing, expense tracking, and reporting in collaboration with finance/AP/AR teams. Analyze and consolidate data from multiple sources, identify trends, and present insights in a clear, professional format. Support onboarding and training coordination for new team members as the organization continues to grow. Contribute to process improvement by identifying gaps and implementing tools/templates that streamline operations. Key Behaviors Strong attention to detail and organizational skills. Ability to multitask and pivot quickly in a fast-changing environment. Team-oriented, proactive, and resourceful. Excellent written and verbal communication skills. Comfortable handling confidential information with discretion. Bias for action and ability to work with minimal supervision. Requirements 5+ years of experience in administrative support, program coordination, or related roles. High proficiency in Microsoft Office Suite (Excel: pivot tables, lookups, data formatting; PowerPoint; Word) and Google Suite (Sheets, Docs, Slides). Experience creating reports, presentations, and tracking systems to support growing teams. Strong organizational and time-management skills with the ability to manage competing priorities. Customer service mindset with excellent interpersonal skills. Fleet maintenance or automotive industry experience a plus, but not required. Remote role with up to 25% travel for on-site meetings with clients and internal teams. Occasional weekend work may be required based on client needs.

Lead and manage a remote ERS customer service team, oversee vendor relationships, ensure SLA compliance, and drive continuous process improvements. | 6+ years managing ERS or call center teams, experience in roadside repair support or fleet maintenance, strong vendor management, and proficiency with KPI and reporting tools. | Amerit Fleet Solutions is seeking an onsite Operations Support Center – Segment Manager to lead our Emergency Roadside Services (ERS) support team. In this role, you will manage customer escalations, vendor relationships, and service delivery for client's fleet operations. You will drive performance through data-driven reporting, vendor accountability, and continuous process improvement while fostering a collaborative and high-performing remote team. This position is ideal for an experienced leader who thrives in a fast-paced, service-focused environment and has a proven track record of managing distributed teams, ERS operations, and vendor networks. Compensation: Competitive Salary! Paid weekly, every Friday! Salary range: $80,000-90,000 annually, depending on experience! The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) Match program • Unlimited vacation, paid holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $1,000 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Lead, mentor, and develop a high-performing remote ERS Customer Service Coordinator team. • Oversee the delivery of ERS and scheduled maintenance support, ensuring SLA compliance and minimal downtime. • Build, maintain, and expand vendor networks, with a focus on coverage gaps and service quality. • Manage vendor performance, accountability, and escalation handling to ensure consistent, high-quality service. • Create and manage customer-facing performance reports, tracking SLAs, KPIs, and trends. • Monitor all ERS events to ensure proper coordinator follow-through and customer satisfaction. • Collaborate with business and commercial leaders to align support initiatives with strategic objectives. • Develop and refine processes that streamline operations, increase efficiency, and enhance customer outcomes. • Drive a culture of accountability, continuous improvement, and professional growth across the team. • Ensure compliance with company policies, procedures, and service guidelines. Knowledge & Experience • 6+ years in customer service, call center, or ERS team management, including remote leadership. • Strong background in roadside repair support, fleet maintenance, or vendor management. • Experience with KPI tracking tools, business intelligence reporting, and advanced Excel skills. • Proven success managing vendors and holding them accountable to performance standards. • Demonstrated ability to manage multiple priorities and meet strict ERS deadlines Skills & Abilities • Excellent leadership, coaching, and team development skills. • Strong problem-solving, decision-making, and process improvement capabilities. • Ability to collaborate cross-functionally and build strong relationships with customers, vendors, and internal stakeholders. • Proficient in learning and leveraging new systems and technologies quickly. Education Bachelor’s degree in Business or related field, or equivalent work experience. Travel Occasional travel (<10%) for vendor visits, team meetings, or customer engagements. Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to regularly lift and move up to 10 pounds • Ability to stand, walk, sit, talk or hear • Frequent use of hands and fingers • Ability to feel and reach with hands and arms Are you ready to advance your career with Amerit Fleet Solutions? Apply Today! https://www.ameritfleetsolutions.com/careers/easy-apply