AmeriSave Mortgage Corp.

Lead optimization initiatives for contact center and workforce management by building predictive models, designing experiments, and creating dashboards to improve performance and profitability. | Bachelor’s or Master’s degree in a related field, 5+ years of quantitative analytics experience in call centers, proficiency in SQL and Python/R, experience with dialer systems and workforce management, and strong communication skills. | AmeriSave Mortgage is a leading direct mortgage lender committed to delivering a streamlined, data-driven experience for our customers. We are passionate about leveraging analytics to optimize performance and profitability across all facets of our business. Role Overview We are seeking a highly analytical and strategic Quantitative Analytics Manager to lead optimization initiatives across our contact center and workforce management operations. This role will be instrumental in driving performance improvements through data science, experimentation, and workforce modeling. The ideal candidate will have deep experience working with large inbound and/or outbound call centers and a strong background in quantitative analysis. Responsibilities: • Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability. • Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency and service levels. • Design and execute experiments on contact center scripting, agent routing, and engagement strategies to improve outcomes. • Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics. • Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights. • Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals Qualifications: • Bachelor’s or Master’s degree in Statistics, Mathematics, Computer Science, Economics, or related field. • 5+ years of experience in quantitative analytics, preferably in a call center or contact center environment. • Proven experience with dialer systems, workforce management tools, and routing logic. • Strong proficiency in SQL, Python, R, or similar analytical tools. • Experience with A/B testing frameworks and experimental design. • Excellent communication skills and ability to translate complex data into actionable strategies. Preferred Experience: • Experience in mortgage, financial services, or regulated industries. • Familiarity with tools like NICE, Genesys, Five9, or similar contact center platforms. • Exposure to profitability modeling and customer segmentation. • Exposure to predictive dialers and large-scale call center operations • *Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation The annual compensation for this position generally ranges between $130,000 – $200,000. Benefits · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Referral bonuses Applicants must be authorized to work in the U.S. without sponsorship. AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Lead and coach a team of 20-30 Client Support Specialists to meet sales and compliance goals while managing daily operations and collaborating with leadership. | Minimum 2 years mortgage sales experience, 3 years leadership experience, remote leadership, telemarketing/sales experience, strong MS Office skills, and ability to manage performance and compliance. | AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together! This is a full time (40 hrs/week) remote position. Schedule is Tuesday – Saturday or Sunday – Thursday, 10am – 7pm EST. What we’re looking for: AmeriSave Mortgage Corporation is seeking a Sales & Operations Manager who will be responsible for leading a team of 20-30 Client Support Specialists (CSS) to meet/exceed performance goals and compliance call quality goals. This will be achieved through timely supervision, coaching, and development of their direct reports, thus ensuring they have all the training, tools, and information required to generate high-quality transfers to Mortgage Loan Officers and achieve/exceed AmeriSave compliance requirements. The manager must be able to consistently exhibit a positive attitude, motivate their team to perform, have excellent written and verbal communication skills and be committed to achieving predetermined goals while working within the framework of AmeriSave Mortgage (AMC). The manager will also be required to collaborate with our AMC Workforce Management Team (WFM), their peers and the AMC Leadership Team. What You'll Do: Identify qualified and highly motivated candidates to join our AMC Team Provide supervisory operational coverage during AMC hours of operation Resolve escalations, and escalate to next level in a timely manner when unable to resolve Strong attention to detail, and initiative to drive sales results Ability to work independently, multi-task, prioritize and function in a team environment Drive team performance and deliver on critical performance metrics including but not limited to productivity, efficiency, compliance, and quality Develop, review, educate and manage direct reports to deliver high levels of performance through timely developmental action plans and performance improvement plans Facilitate daily huddles, monthly team meetings and individual meetings with direct reports Implement and coach to AMC operational guidelines, policies, and procedures Deliver timely and accurate disciplinary corrective action to team members as required Complete all required training in a timely manner, and ensure all team members are scheduled to complete required training in a timely manner Daily Monitoring of all Performance Reporting, and provide timely feedback to direct reports Daily review and coaching of recorded calls Review and communication of any staffing updates to WFM (Adds/Removals/Adjustments) Consistently maintain communication with direct reports through Teams, Phone and Email Assist direct reports and peers with requests and inquires Provide subject matter expertise to direct reports and peers Meet/exceed predetermined performance goals Maintain accuracy of CSS timecards Performs other duties as required or assigned What You'll Need: Education High School Diploma, College Degree preferred Experience Minimum of 2 years of mortgage sales experience in a consumer direct environment Minimum of 3 years of demonstrated leadership experience preferred Remote leadership experience Telemarketing/Sales Experience required Knowledge and Skills Requires extensive knowledge of Marketing Call Center Operations, our products and services AMC offers Strong knowledge of MS Office (PowerPoint, Excel, Word) to create presentations, create/update documents and spreadsheets containing formulas and formatting Must be able to effectively navigate and communicate information obtained from AMC internal systems Ability to apply knowledge and utilize that knowledge to resolve inquires Intermediate proficiency with Excel, Word, and PowerPoint Excellent presentation skills and persuasive skills Strong analytical skills and demonstrated problem-solving skills with a focus on continuous improvement **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: The annual compensation is $52,000 plus bonus. Target annual compensation is $75,000. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Bonus · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Lead design, development, and deployment of enterprise-grade Gen AI applications and mentor engineering teams. | 8+ years software engineering with 3+ years in Gen AI, strong TypeScript or Python skills, cloud platform experience, and leadership ability. | AmeriSave is a technology-driven mortgage lender committed to transforming the way consumers access financial products. As we expand our digital capabilities, we’re investing in advanced Generative AI and Agentic AI systems to automate and optimize lending workflows, enhance customer experience, and drive innovation across the enterprise. Role Overview: We’re seeking a Director of Gen AI & Agentic AI Engineering to lead the design, development, and deployment of enterprise-grade AI applications. This role is ideal for a senior engineering leader with deep technical expertise, a passion for innovation, and a track record of building production-ready Gen AI systems. You will guide the development of intelligent agents, RAG pipelines, and multimodal applications, while continuously evaluating emerging technologies to ensure AmeriSave remains at the forefront of AI-driven lending. Responsibilities: • Lead Gen AI Development: Architect and deploy Gen AI applications using LLMs and agentic frameworks for mortgage lending use cases. • RAG Pipeline Innovation: Build and optimize Retrieval-Augmented Generation pipelines with hybrid retrieval, semantic chunking, and vector search. • Cloud-Native Integration: Integrate AI solutions with Azure OpenAI, GCP Vertex AI, and other cloud-native services. • Multimodal Intelligence: Work with unstructured data (PDFs, HTML, audio, images) and multimodal models. • LLMOps Leadership: Implement LLMOps practices including prompt versioning, caching, observability, and cost tracking. • Cross-Functional Collaboration: Partner with product managers, data engineers, and UX teams to deliver scalable, user-centric solutions. • Mentorship & Strategy: Mentor engineers, lead technical design reviews, and contribute to long-term AI strategy. • Technology Evaluation: Continuously assess emerging Gen AI technologies (e.g., Gemini, Claude, open-source models) to identify best-in-class solutions for today and tomorrow. Required Skills & Experience: • 8+ years in software engineering or data science, with 3+ years in Gen AI or LLM-based systems. • Strong programming skills in TypeScript, Python, or similar languages. • Experience with REST API development, containerization, and cloud platforms (Azure, GCP). • Deep understanding of AI governance, model safety, and prompt engineering. • Proven ability to lead teams and deliver enterprise-grade AI applications. • Excellent communication, collaboration, and problem-solving skills. Bonus Points: • Experience with BytePro LOS and Asterisk telephony systems. • Familiarity with mortgage compliance frameworks such as HMDA, TRID, RESPA, and ECOA. • Experience with rules engines such as FICO Blaze Advisor, IBM Operational Decision Manager (ODM), or Red Hat Decision Manager. • Experience in fintech, lending, or mortgage tech. • Contributions to open-source Gen AI or document AI projects. • Knowledge of compliance workflows (e.g., KYC, income verification). • Experience with multimodal AI and agentic frameworks. • *Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** ` Compensation: Annual compensation for this position generally ranges from $175,000 - $350,000. Benefits: • 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance Supplemental pay types: • Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Design, develop, and maintain scalable web applications using TypeScript, Java, and Node.js with AI integrations in a microservice environment, collaborating remotely in CST timezone. | Minimum 5 years full stack experience with strong TypeScript, Node.js, Java, MS SQL skills, AI API integration, and ability to work remotely in CST timezone. | AmeriSave Mortgage Corporation is a leading fintech lender transforming the way people finance their homes. With a strong foundation in digital innovation, AmeriSave is expanding beyond mortgages to offer home equity loans and personal loans—covering every type of consumer loan. Our mission is to simplify and modernize the lending experience through technology, automation, and AI-driven solutions. We are a fast-paced, customer-focused organization that values transparency, agility, and excellence. Responsibilities: Design, develop, and maintain robust and scalable web applications using TypeScript, HTML, CSS, Java, and Node.js in a microservice environment. Collaborate with cross-functional teams to define, design, and ship new features quickly. Write clean, maintainable, and efficient code in TypeScript and Java. Optimize applications for maximum speed and scalability. Troubleshoot and debug applications to ensure optimal performance. Implement data storage solutions using MS SQL and ensure data integrity. Participate in code reviews to maintain code quality and ensure best practices. Stay up-to-date with the latest industry trends and technologies to bring innovative solutions to the table. Work in the CST timezone to ensure seamless collaboration with the team. Design and develop user interfaces with HTML, CSS and/or generated by JSON. Perform DOM manipulation to create dynamic and interactive web pages. Ensure cross-browser compatibility and responsiveness of web applications. AI-Specific Responsibilities: Build and deploy AI-powered applications using LLMs, GenAI agents, and retrieval-augmented generation (RAG) pipelines. Integrate AI services into full-stack solutions using frameworks like LangChain, FastAPI, or Azure OpenAI. Handle unstructured data (PDFs, HTML, audio, images) and multimodal models. Implement LLMOps practices including prompt versioning, caching, observability, and cost tracking. Collaborate with AI/ML engineers and data scientists to embed intelligent automation and decisioning into enterprise workflows. Contribute to the development of semantic search, vector databases (e.g., Pinecone, Supabase), and AI-enhanced user experiences. Requirements: Experience: Minimum of 5 years of professional experience in full stack development. Technical Skills: Proficient in HTML, CSS, and DOM manipulation for frontend development. Strong experience with Node.js and Java for backend development. Expertise in TypeScript for both frontend and backend development. Solid understanding of MS SQL, including database design, querying, and optimization. Familiarity with modern web development practices and tools. Experience integrating AI APIs (e.g., OpenAI, Hugging Face, Mistral). Understanding of LLMs, prompt engineering, and AI orchestration frameworks. Problem-Solving: Strong analytical and problem-solving skills. Collaboration: Excellent communication and teamwork skills, with the ability to work effectively in a remote environment. Attention to detail in evolving requirements and stability of services. Time zone: Availability to work in the CST time zone is mandatory. Preferred Qualifications: Experience with other frontend frameworks/libraries, including micro frontends. Familiarity with Redis, pub/sub concepts. Familiarity with containerization technologies such as Docker. Knowledge of cloud platforms, preferably Azure. Experience with CI/CD pipelines and DevOps practices. Experience with AI-enhanced UI/UX design and intelligent user flows. Exposure to vector databases, semantic search, and AI observability tools. Experience with BytePro LOS and Asterisk telephony systems. Familiarity with mortgage compliance frameworks such as HMDA, TRID, RESPA, and ECOA. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: The annual salary for this position generally ranges between $175,000 – $250,000. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/ When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.