AmeriCares

You would lead MERL operations and technical quality across global program portfolios, develop team and organizational capacity, and support evidence-based decisions and partnerships. | The role requires 10+ years of MERL experience, a relevant postgraduate degree, proven leadership, and expertise in global health or humanitarian programs. | Position Title: Director, Monitoring, Evaluation, Research and Learning (MERL) Department: Quality, Impact and Learning (QIL) Location: Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA Reports to: Senior Director, MERL Number of Direct Reports: 3 Travel Required: Up to 35% domestic and international Assignment Type: Full-time; Exempt Hiring Range: $127,036 to $139,600 USD Application Requirements: Resume; Completed application questions Global Health Starts with YOU! Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org. Americares Values: We create global community, treating people as they want to be treated. We respond effectively and responsibly, putting plans into practice. We embed ethics and equity in our work and workplace. We are better together; partnership is at our core. We ask and listen, to create sustainable solutions for a healthier tomorrow. We commit to quality, growing and improving to ensure individuals and communities thrive. About the Position: The Director, Monitoring, Evaluation, Research & Learning (MERL) provides operational leadership and day-to-day oversight for the delivery of MERL across Americares global program portfolio and all three program pillars: Health Services, Humanitarian Programs and Medicine Security. This role ensures consistent, high-quality MERL support and practices are embedded throughout the program lifecycle while leading and developing a high-performing team of MERL professionals. The Director translates organizational MERL strategy into practical implementation, strengthens organizational capacity in monitoring, evaluation and learning, and promotes evidence-based decision-making that improves program quality, accountability and impact. Duties and Responsibilities: People Leadership - Lead, coach and develop a diverse Program MERL team across multiple regions and technical portfolios. - Foster an inclusive, collaborative and high-performing team culture while supporting staff growth and development. Operational Leadership - Lead the operational delivery of Program MERL across Health Services, Humanitarian Programs and Medicine Security portfolios. - Establish priorities, allocate resources and strengthen workflows, standards and service delivery mechanisms. Technical Leadership - Provide technical oversight for monitoring, evaluation, research and learning activities across Americares programs. - Ensure the quality of monitoring frameworks, theories of change, indicators, evaluation designs and data collection methodologies. Program Quality and Continuous Improvement - Promote the integration of MERL throughout the program lifecycle and support adaptive management through the timely use of data and evidence. - Lead quality assurance initiatives, including data quality assessments and continuous improvement efforts. Organizational Capacity Building - Strengthen MERL capability across program teams and country offices through training, coaching, mentoring and the development of practical tools and resources. - Lead communities of practice and organizational learning initiatives. Partnership and Collaboration - Build strong partnerships with Country Offices, Technical Advisors, Development, Communications, Strategy and other key stakeholders. - Represent Program MERL internally and externally and support integrated approaches to evidence generation and learning. General Responsibilities - Actively model and contribute to Americares values, work culture and mission. - Engage in and contribute to team spaces with openness, global competencies and a growth mindset. Other duties and responsibilities as assigned. Key expectations for this role include: In the first 90 days: Learn and live Americares values. Complete all required new-hire onboarding trainings. Build trusted relationships with leaders across Health Services, Humanitarian Programs and Medicine Security. Develop strong partnerships with Country Offices and cross-functional stakeholders. Complete a comprehensive assessment of Program MERL systems, staffing, workflows and priorities. Clarify team roles, responsibilities and priorities. Establish regular coaching, performance management and operational planning processes. Develop an initial operational roadmap aligned with departmental strategy. In the first 6 months: Implement standardized approaches for monitoring, evaluation, reporting, data quality and indicator development. Establish a clear operational model for MERL technical assistance and support. Launch a structured MERL capacity-building approach for program teams and country offices. Strengthen professional development and leadership capacity among MERL staff. Foster a high-performing and accountable team culture. In the first year: Establish Program MERL as a trusted operational partner across all program pillars. Demonstrate measurable improvements in MERL quality, consistency and responsiveness. Embed standardized MERL approaches throughout the program lifecycle. Increase organizational use of evidence for adaptive management and decision-making. Develop a high-performing Program MERL function recognized for technical excellence, collaboration and customer service. Contribute to implementation of the broader organizational MERL transformation strategy. Degrees and/or Experience Required: Master's degree Public Health, Evaluation, Research Methods, Statistics, International Development, Social Sciences or a related field. Competencies required for the role include: People Leadership - Demonstrated ability to build, develop and inspire high-performing teams. - Experience coaching managers and staff while fostering accountability and continuous learning. Operational Leadership - Ability to translate strategic priorities into effective operational delivery. - Strong systems-thinking skills and experience leading complex, multi-portfolio initiatives. Strategic Partnership - Proven ability to influence across functions and levels in matrixed organizations. - Experience building trusted partnerships and aligning technical priorities with organizational goals. Technical Excellence - Deep expertise in monitoring, evaluation, research and learning methodologies. - Ability to apply international MERL standards and evidence-based practices while balancing technical rigor with practical implementation. Continuous Improvement - Demonstrated use of data and evidence to improve systems, programs and organizational performance. - Commitment to innovation, learning and adaptive management. Communication - Excellent written, verbal and presentation skills. - Ability to communicate complex technical concepts clearly to diverse audiences. US work authorization without restriction and up to 35% travel are required for this role. Candidates must be currently living in and will continue to live in one of the following states/territories: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA. These competencies are preferred but not required for the role: Data Visualization & Decision Support Experience using dashboards, business intelligence tools and data visualization platforms such as Tableau to support organizational learning and performance management. Digital Innovation, AI & Automation Experience identifying opportunities to leverage AI, automation and emerging technologies to improve MERL efficiency, analysis and reporting. Knowledge of digital systems integration and process improvement. Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English. Additionally, our core competencies as an organization are: Ownership and results Communication Problem solving Equity and inclusion Teamwork and conflict resolution Leadership Prioritization Management Strategy and planning Decision making Recruitment Process for this Role: Virtual Interview with People and Talent (1 hour) Virtual Interview with Hiring Manager (1 hour) Virtual Panel Interview with Presentation to Internal Stakeholders (1 hour) Virtual Interview with DSVP, QIL (30 minutes) Offer Background Checks and Onboarding Americares complies with the EEOC: https://www.eeoc.gov/laws Americares is currently authorized to support remote work employees in the following locations: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA. Please note that we do not provide relocation assistance at this time. #LI-REMOTE Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process. If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at talentcenter@americares.org.

Develop donor-facing content and executive communications that translate organizational impact into compelling narratives supporting fundraising and campaign goals. | Requires 10+ years of communications experience, strong storytelling and strategy for executive and philanthropic audiences, and relationship-building across complex organizations. | Position Title: Director, Development Communications Department: Development Reports to: SVP & Chief Development Officer Location: Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA Number of Direct Reports: 0 Travel Required: None Assignment Type: Full-time, exempt Hiring Range: $127,036 to $139,600 Application Requirements: Resume, cover letter, and completed application questions Global Health Starts with YOU! Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average, including the United States, with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org. Americares Values: We create global community, treating people as they want to be treated. We respond effectively and responsibly, putting plans into practice. We embed ethics and equity in our work and workplace. We are better together; partnership is at our core. We ask and listen, to create sustainable solutions for a healthier tomorrow. We commit to quality, growing and improving to ensure individuals and communities thrive. About the Position: The Director, Development Communications provides high-level support to the Chief Development Officer and executive leadership in producing sophisticated donor-facing and executive-level communications. As Americares advances its five-year growth campaign, this role will deepen donor relationships, develop campaign-related collateral, and translate complex programmatic work into compelling communications for principal, major, and high-net-worth philanthropic audiences. Duties and Responsibilities: Develop and execute strategic communications that support Development priorities, donor engagement, and fundraising objectives. Produce high-quality donor-facing content, including proposals, reports, stewardship materials, presentations, briefing documents, and campaign collateral. Develop and oversee a strategic executive and donor communications framework that advances campaign objectives, strengthens donor engagement, and supports organizational growth priorities. Leads cross-functional communications initiatives through collaboration and influence across Development, Programs, Marketing, and Executive Leadership. Partner closely with frontline fundraisers and programmatic teams to translate organizational priorities into compelling donor communications. Support donor cultivation and stewardship efforts through tailored communications for principal, major, and campaign donors. Serve as a conduit between Development and Programs to align donor interests with organizational priorities and ensure fundraising materials are both compelling and operationally feasible. Maintain a deep understanding of Americares fundraising priorities, programmatic work, and donor audiences. Actively model and contribute to Americares values, work culture and mission. Engage in and contribute to team spaces with openness, global competencies, and a growth mindset Other duties and responsibilities as assigned. Key expectations for this role include: In the first 90 days: Learn and live Americares values. Complete all required new-hire onboarding trainings Become steeped in the nuances of Americares programmatic work and audiences. Build rapport across the Development team and with programmatic leadership. Build comfort with Americares systems and processes. Attend strategy meetings and begin drafting correspondence and talking points for the Chief Development Officer and CEO focused on Board and donor audiences. In the first 6 months: Develop communications plans that establish a cadence for Board and executive-level communications. Attend donor strategy meetings and contribute communications supporting donor cultivation and stewardship efforts. Develop a strong understanding of principal donor audiences, the Chief Development Officer's donor portfolio, and Board audiences. Draft concept notes, proposals, reports, stewardship materials, and donor communications. Collaborate effectively across Development and programmatic teams to create systems for shared content and communications. Collaborate specifically with content creators across the Development and Marcomms teams to maximize efficiencies in the creation of donor content across numerous audiences. In the first year: Establish and implement a coordinated executive, Board, and donor communications calendar that improves consistency, responsiveness, and donor engagement. Serve as a trusted communications partner to Development leadership and executive stakeholders. Produce high-priority proposals, stewardship reports, impact reports, Board communications, and campaign materials. Demonstrate deep knowledge of fundraising priorities and effectively tailor messaging to diverse donor audiences. Strengthen collaboration between frontline fundraising and program teams to advance donor engagement and fundraising outcomes. Competencies required for the role include: Exceptional storytelling ability, including development of donor-centric narratives that connect organizational impact with philanthropic investment opportunities. Strong listening skills and the ability to build relationships and consensus across diverse stakeholders. Ability to navigate multiple perspectives while effectively representing donor and Development priorities. Experience writing for fundraising programs and donor audiences. Ability to interface confidently with senior executives and organizational leaders and senior executives. Experience developing communications strategies for executive, Board, and philanthropic audiences. Knowledge of donor-centered fundraising communications and stewardship best practices. Strong time management and organizational skills. Experience supporting a comprehensive fundraising campaign or capital campaign. Demonstrated ability to establish and analyze communication performance metrics that measure donor engagement, support fundraising objectives, and inform future communications strategies. These competencies are preferred but not required for the role: Experience working in humanitarian context and knowledge of the global health landscape. Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English. Additionally, our core competencies as an organization are: Ownership and results Communication Problem solving Equity and inclusion Teamwork and conflict resolution Leadership Prioritization Management Strategy and planning Decision making Recruitment process for this role: Virtual interview with People and Talent (1 hour) Competency exercise Virtual interview with Hiring Manager (1 hour) Virtual panel interview with internal stakeholders (1 hour) Offer Background checks and onboarding Americares complies with the EEOC: https://www.eeoc.gov/laws Americares is currently authorized to support remote work employees in the following locations: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA. Please note that we do not provide relocation assistance at this time. #LI-REMOTE Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process. If you have a specific request or need assistance to fully participate in the application or recruitment process, please email us at talentcenter@americares.org.