American Red Cross

Develop and implement category strategies to manage IT supplier portfolios, control costs, and ensure supply continuity. | Bachelor's degree and 7+ years in supply management or procurement with strong negotiation and cross-functional leadership skills. | Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross (ARC) spends ~$2 billion annually on goods and services. Of this amount, $1.2 billion is spent on goods and services that should be strategically sourced (sourceable), including regulated and non-regulated materials, supplies, facilities and equipment maintenance, consulting, and IT hardware and software. The $0.8 billion in spend that is not strategically sourced consists of payments to government agencies, grant recipients, inter-Red Cross transfers, and payroll and employee benefits. Of the $1.2B that is sourceable, nearly $150M in spend each year on IT good and services. Supply Management at the Red Cross is undergoing a transformation with the objective of becoming a top performing function when compared to the outside market. The Supply Management Team works with the IT organization and IT executives to execute planned spend. To help ensure Supply Management continues to meet the needs of its Red Cross IT and business unit clients, we require IT-knowledgeable, category managers professionals to support the Strategic Procurement leadership. Key Objectives for the IT Category Manager: The IT Category Manager has both IT and Supply Management (SM) experience with skills required to find, engage, compete, and contract with service providers in the US and across the globe to meet a variety of demands. The IT Category Manager will have significant experience in supply management or IT business office roles, demonstrating expertise, the ability to manage IT suppliers, business clients, internal partners, and activities independently. The work location for this position is 100% virtual/work from home. While the position can be worked from anywhere in the United States, this position will work an East Coast schedule (8am – 5pm). Appearance on video is required on a daily and frequent basis for meetings. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): The IT Category Manager will have a variety of accountabilities and responsibilities, some of which will be achieved through influence. Examples include: • Work with the Sr. Director and Director of IT Strategic Procurement to ensure demands and priorities are synchronized with expectations of IT, business client, and Supply Management leadership. • Be responsible for a portfolio of assigned suppliers to include associated agreements, renewals, and third-party risk management activities. • Manage a portfolio of assigned clients to understand procurement demands and timelines, develop relationships, and influence procurement strategies. • Lead, develop and implement category strategies to manage the assigned portfolios, control costs, and ensure continuity of supply. • Lead negotiation of supplier agreements and renewals in collaboration with internal partners from Office of the General Counsel, Risk Management, IT, and business clients. • Work with clients and suppliers to negotiate statements of work and ordering documents, adding value to support positive outcomes for project investments. • Assess, identify, and mitigate third-party agreement risk in collaboration with internal partners from the Office of the General Counsel, Risk Management, IT Governance, Risk and Compliance (GRC), and Information Security. • Work with the CIO, IT VP leaders, other business tech leaders and project teams to contribute to business cases, manage spend, and plan project procurement timelines. • Know and participate in Supply Management processes, to include Supplier Onboarding (SOBRA), Third-Party Risk Management (TPRM), Stakeholder Advisory Board (SAB), Risk Council, and P&L Improvement. • Perform the business of IT Strategic Procurement, communicating with leaders, contributing to team performance, emphasizing P&L improvement, and supporting diversity goals. +++++++++++++++++++++++++++++++ Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. +++++++++++++++++++++++++++ WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Bachelor’s degree in related disciplines such as Finance, Supply Management, Economics, Computer Science or Information Systems. • 7+ years of professional experience, to include Supply Management, Procurement, or IT Business Office roles responsible for IT supplier or category management. • Information Technology experience overseeing IT services and suppliers. • Strong working knowledge of the IT marketplace, terminology and industry norms. • Demonstrable experience with application development and managed services agreements and statements of work. • Adept negotiation skills in pay for performance and shared risk allocation in agreements. • Strong problem-solving, collaboration and influence skills. • Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders. • Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business. • Use of common Supply Management tools for procure-to-pay and contract lifecycle management. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): • Combined experience in both Supply Management and IT professions. • Experience with major IT service providers and suppliers. • Experience authoring and contracting professional services statements of work. • Experience with Coupa P2P and / or Ironclad CLM. • Master’s degree is preferred. Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred. • Prior experience in nonprofit, humanitarian, or mission-driven organizations. *Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted). Physical Requirements Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. +++++++++++++++++++++++++++++ PAY INFORMATION: The annual salary range for this position is $110K - $120K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition *LI-EH1 IND123 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Develop and execute sourcing strategies for transportation, fleet, and logistics services while managing supplier performance and risk. | Bachelor's degree and 7+ years relevant experience with strong analytical, negotiation, and project management skills. | Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! The American Red Cross is seeking a Category Manager, Logistics Services within the Supply Chain Business Unit. This is a virtual position and can be located anywhere in the United States. WHAT YOU NEED TO KNOW: As a $3 billion organization with more than 17,000 employees and thousands of dedicated volunteers, the American Red Cross depends on people with diverse backgrounds, skills, and perspectives to advance its mission. Together, we provide relief and support during crises, help communities prepare and respond to emergencies, and ensure access to lifesaving blood and resources. The Supply Management organization plays a critical role in supporting this mission by ensuring the effective sourcing and supplier management of the goods and services the Red Cross depends on every day. Our ability to deliver value requires strong business partnerships, disciplined category management, effective supplier relationships, and decisions grounded in data, evidence, and a clear understanding of business needs. The Category Manager, Logistics Services manages a portfolio of third-party transportation, fleet, couriers, and related logistics services. Reporting to the Director of Supply Management, this position partners with internal clients, Supply Management colleagues, cross-functional teams, and suppliers to develop category strategies, lead sourcing and negotiations, manage supplier performance, and improve cost, service, efficiency, and risk. Job Summary: The Category Manager, Logistics Services develops and executes category and sourcing strategies across assigned transportation, fleet, courier, and related logistics services. The position leads complex sourcing initiatives, supplier negotiations, and performance management; analyzes spending, market conditions, and business requirements; and partners with stakeholders to deliver measurable improvements in cost, service, operational performance, and risk. WHERE YOUR CAREER IS A FORCE FOR GOOD: (Responsibilities) 1. Category Strategy & Planning. Develop, document, and execute category strategies for assigned logistics services based on business requirements, spend and demand analysis, market intelligence, supplier capabilities, risk, and total cost considerations. Build alignment with key business stakeholders and maintain a forward-looking pipeline of sourcing and value-creation opportunities. 2. Strategic Sourcing. Lead complex sourcing initiatives from strategy development through market assessment, competitive solicitation, supplier evaluation and selection, contracting, and implementation. Identify market innovation and emerging capabilities and bring forward suppliers and solutions that can create value for the organization. 3. Negotiation & Commercial Management. Develop strategies and lead negotiations for contracts and pricing, securing favorable terms and conditions while managing risk and ensuring compliance. 4. Cost, Value & Performance Improvement. Analyze procurement spend and identify, implement, and track opportunities to improve total cost, service, efficiency, financial performance, risk, and supply continuity without compromising quality or business requirements. Track and deliver measurable value through cost savings, cost avoidance, and other performance improvements. 5. Analysis & Business Cases. Analyze spend, cost drivers, market conditions, supplier capabilities, operational requirements, and other relevant information. Partner with Finance, Legal, Risk, Market Intelligence, Analytics, and other subject-matter experts as appropriate to evaluate alternatives, develop business cases, and support fact-based sourcing and category decisions. 6. Supplier Management & Performance. Identify and evaluate suppliers and establish appropriate performance expectations for new and existing relationships. Define KPIs, service levels, and governance requirements aligned with business requirements, quality standards, and mission objectives. Monitor supplier performance, address escalated issues, manage supplier risk, and drive corrective action and continuous improvement. 7. Stakeholder Management. Partner with internal clients and cross-functional stakeholders to understand business requirements, develop strategies, facilitate alignment, and support successful implementation of sourcing and supplier-management initiatives. 8. Category Governance & Reporting. Maintain appropriate category, sourcing, supplier, and project documentation and provide timely reporting on strategies, sourcing activities, supplier performance, risks, financial impact, and other key performance measures. WHAT YOU NEED TO SUCCEED: Education: Bachelor’s degree in Supply Management or related field or equivalent combination of education and related experience required. Master’s degree is preferred. Professional certification (e.g. C.P.M., CPSM, CIRM, CPIM, etc.) preferred. Experience: Minimum 7 years of related experience or equivalent combination of education and related experience required. Experience managing third-party spend within a large organization preferred. Management Experience: N/A Skills & Abilities: Solid leadership skills that include advanced collaboration and influence skills. Ability to develop business cases, presentations & stakeholder communications. Ability to work on a team. Travel: Some travel may be required. WHAT WILL GIVE YOU THE COMPETITIVE EDGE: · Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Word. Experience with enterprise resource planning (ERP), procurement, sourcing, contract management, and analytics platforms such as SAP, Oracle, Workday, Coupa, Power BI, Business Objects, or similar systems. · Advanced analytical, business, and financial acumen, with the ability to evaluate complex issues. · Strong project management, organizational, and time-management skills, with the ability to manage multiple complex initiatives. · Excellent interpersonal, verbal, and written communication, collaboration, and influencing skills. · Demonstrated sound judgment, transparency, and teamwork, with the ability to operate independently. · Excellent interpersonal, verbal, and written communication, collaboration, and influencing skills. · Demonstrated sound judgment, transparency, and teamwork, with the ability to operate independently while balancing strong business partnership. . SALARY INFORMATION The salary range for this position is $108,000-$120,000 Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary include your specific skills, the number of years of experience you have, and comparisons to other employees already in this role. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: · Medical, Dental Vision plans · Health Spending Accounts & Flexible Spending Accounts · PTO: Starting at 19 days a year; based on type of job and tenure · Holidays: 11 paid holidays comprised of six core holidays and five floating holidays · 401K with up to 6% match · Paid Family Leave · Employee Assistance · Disability and Insurance: Short + Long Term · Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Lead category strategy, sourcing, and supplier management for HR Total Rewards and Payroll spend. | 10+ years procurement/category management experience with HR/payroll services and strong negotiation skills. | Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The Senior Category Manager will own end-to-end category strategy, sourcing, and supplier management for HR Total Rewards and Payroll spend — including benefits administration, retirement/401(k) recordkeeping, payroll processing platforms, compensation survey/benchmarking services, leave management, wellness programs, and related HR technology and consulting services. This role partners closely with HR, Total Rewards, Payroll Operations, Finance, and Office of the General Counsel to align category strategy with business objectives, manage supplier risk, and deliver measurable value. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule. Active participation in virtual meetings, including regular camera use, is expected to support effective teamwork and stakeholder engagement. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): • Develop and execute multi-year category strategies for HR Total Rewards and Payroll spend, informed by market intelligence, spend analysis, and stakeholder priorities • Lead complex sourcing events (RFI/RFP/RFQ) for benefits carriers, payroll processing/HRIS platforms, and related services • Negotiate contracts, pricing, and SLAs with major providers (e.g., benefits administration platforms, payroll processors, compensation survey vendors) • Manage supplier relationships and performance through structured QBRs, scorecards, and SLA governance • Identify and deliver cost savings, cost avoidance, and process efficiencies; track and report against savings targets • Partner with HR/Total Rewards and Payroll leadership as primary procurement business partner — embed early in planning cycles and technology roadmaps • Assess and mitigate supplier risk (financial, operational, data security/privacy given sensitivity of payroll/benefits data, compliance with ERISA, ACA, state payroll regulations, etc.) • Manage contract lifecycle including renewals, amendments, and terminations • Mentor or provide guidance to junior category managers/analysts as needed +++++++++++++++++++++++++++++++ Scope: Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapt precedent and may make significant departures from traditional approaches to develop solutions. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. +++++++++++++++++++++++++++++++ WHAT YOU NEED TO SUCCEED (required/minimum qualifications): • Education: Bachelor's degree in Business, Supply Management, HR, or related field (MBA a plus) • Experience:10 years of progressive procurement/category management experience, with direct experience sourcing HR/HCM, benefits, payroll, or related professional services categories • Demonstrated experience negotiating large, complex service contracts. • Strong understanding of HR Total Rewards and Payroll vendor landscape (Workday, Alight, benefits carriers) • Familiarity with data privacy and compliance considerations specific to HR/payroll data • Excellent stakeholder management and executive communication skills • Strong problem-solving, collaboration and influence skills. • Strong analytical skills, spend analysis, TCO modeling, business case development. • Adept negotiation skills in pay for performance and shared risk allocation in agreements. • Ability to lead cross-functional business meetings, develop and deliver clear presentations and communicate with stakeholders. • Solid business acumen coupled with understanding of business structures, processes, and information flow in an organization with multiple lines of business. • Appearance on video is required by Microsoft Teams and similar means on a daily and frequent basis for meetings. A professional workspace is required to be maintained in the work-from-home setting. WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications): • CPSM, CPM, or similar procurement certification • Knowledge of HCM/HRIS/payroll systems from a sourcing/vendor selection perspective • Prior experience in a shared services or enterprise procurement organization • Commitment to the non-profit sector and its values. • Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Certification cannot be substituted). Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. +++++++++++++++++++++++++++++ PAY INFORMATION: The annual salary range for this position is $135K - $150K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.** This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition • LI-EH1 Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights

Resolve technical exceptions and IT tickets, support troubleshooting tools and training materials, and identify case processing trends. | Bachelor's degree and minimum 3 years related experience or equivalent combination. | Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW (Job Overview): Under limited supervisor, serve as a System Operator to unsure the timely resolution of Technical Exceptions within our casework system of record and workforce submitted IT Tickets related to the successful navigating and functioning or our casework system of record. The Casework User Support Associate serves on a team at the nexus of workforce support and system functionality, ensure that our Red Cross workforce can use our casework system of record as designed to successfully support disaster-affected individuals and households. In this role, the Casework User Support Associate will report to the Supervisor, Casework User Support. Responsibilities include supporting casework user support, as well as working with staff and volunteers, and supporting the development of casework user support procedures, tools, and training. *This is a term-limited position, with an end date of June 30, 2027. Position extension is based on business need. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Serve as an RC Care System Operator by identifying, solving, and/or escalating specific case and user issues. Provide direct support to Red Cross Regions and DROs for specific case issues and overall case processing trends. Support resolution of IT tickets and RC Care Technical Exceptions. Support consolidation and tracking of RC Care user support, case processing and client communications, working independently and with other Casework Transformation Operations staff to identify trends, project futures volumes, make business decisions, and report issues to leadership. Develop and refine process documentation related to basic RC Care troubleshooting. Serve on-call rotations to support overnight and weekend casework user support, approximately 1 week of every month Scope: Individual contributor that works under limited supervision and performs their responsibilities during both steady-state and operational-state periods. Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge. WHAT YOU NEED TO SUCCEED (Minimum Qualifications): Education: Bachelor's degree required. Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required. Management Experience: N/a Skills & Abilities: Ability to work on a team. Travel: Travel may be required up to 10%. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business offices with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. PAY INFORMATION: The salary range for this position is $57,816.00 - $64,240.00 This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. BENEFITS FOR YOU: As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: Medical, Dental Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Apply now! Joining our team will provide you with the opportunity to make your career a force for good! The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights