American Home Design, Inc.

Lead and motivate a remote call center team, manage daily operations, track performance metrics, coach agents, and maintain call center software. | Experience managing a call center with appointment setting or sales goals, leadership skills, strong communication, call center technology proficiency, and organizational ability. | American Home Design is looking for an experienced Call Center Manager to lead our team that is responsible for setting and issuing appointments for our in-home water filtration product. This is a hands-on leadership role where you'll manage and coach the agents, handle the daily operations, and keep your team focused on hitting their individual as well as overall appointment setting goals. Location : 880 Conference Drive Goodlettsville, Tennessee What You'll Be Doing • Leading and motivating a team of remote call center agents • Managing schedules, call flow, and workload so everything runs smoothly • Tracking key numbers like talk time, appointment set rates, and demos • Interviewing and bringing on new agents • Working with our trainer to provide ongoing agent coaching • Managing scripts- creating new ones as needed, ensuring the agents are using them effectively • Keeping our call center software (Five9, LP, Neustar) updated and running efficiently • Sharing performance updates and insights with sales managers and leadership What We're Looking For • Previous experience managing a call center preferably where agents are responsible for appointment setting or have sales goals • A leader who can motivate, coach, and hold people accountable • Strong communication and problem-solving skills • Confident using call center technology and digging into performance reports • Highly organized and able to juggle multiple priorities Potential Earnings & Benefits • Base Salary + Lucrative Bonus Opportunity • Benefits: Health Insurance, Life, Dental, Vision, and Disability Insurance • 401(K) • Paid Time Off • Paid Holidays Why You'll Love It Here For more than 45 years, American Home Design has been a trusted, locally owned home improvement company serving Tennessee and Southern Kentucky. Recognized by The Tennessean as a Top Workplace Winner year after year, we're proud to offer a family-like culture where contributions are valued and rewarded. Join us and play a key role in growing our team and our future. If you're a hands-on leader who enjoys building strong teams and delivering great results, we'd love to talk with you.

Make high volume outbound calls to schedule appointments using scripts and overcome objections to meet weekly and monthly goals. | 2+ years sales experience, 1+ year call center experience, reliable computer and internet, ability to handle multiple browser tabs, and a positive, persuasive attitude. | American Home Design is hiring Full-time and Part-time Remote Call Center Agents to schedule appointments for our sales team. Our agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them. We have a robust marketing program that brings in new leads everyday. We are looking for experienced sales professionals who want a great opportunity while working remotely with a fun team! Are you pleasantly persuasive? Do you enjoy talking on the phone? Are you self-motivated and want to be rewarded for your efforts? If so, this position could be a great fit for you! Job Responsibilities • Make 25-35 outbound calls each hour to prospects by telephone to schedule appointments. • Utilize our scripts to engage, excite, and persuade homeowners on why they should get more information. • Overcome objections with provided rebuttals. • Maintain a positive, can-do attitude in the face of rejection. • Reach and exceed weekly and monthly appointment goals. • Make notes in our CRM regarding your conversation Job Requirements • Must have a quiet space to work and talk on the phone while at home. • Must have your own computer with reliable high speed internet and a headset. Benefits • Work from the comfort of your home • Uncapped bonus opportunity • Paid professional training • Health Insurance, Life Insurance, Dental/Vision Insurance (Full-Time Employees) • Paid Time Off and Holiday pay • 401(k) with a company match • Opportunity for growth within the company Desired Experience, Knowledge & Skill Set • 2+ years of sales experience • 1+ years of experience in a Call Center environment required • Be proficient navigating multiple browser tabs and troubleshooting computer issues as they arise • Previous home improvement experience is a plus! • Professional and personable attitude • Energetic, enthusiastic, outgoing personality • Active listener • A written and conversational communicator • Persuasive and influential • Able to solve problems using critical thinking and logic • Self-motivated, directed and driven • Resilient to rejection and able to overcome obstacles and objections with a smile • Adaptable, teachable and willing to learn and keep on learning For over 45 years, American Home Design, Inc. has an excellent reputation for taking care of our customers and maintains an A+ rating with the Better Business Bureau. We are a BBB Torch Award Winner for ethical commerce. We've been named a Top Workplace Winner in 2024 and over 10 times in the previous years by the Tennessean. According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.