American Fidelity

The Senior Account Relations Coordinator is responsible for building and maintaining relationships with VIP employer groups, focusing on billing and customer service. They act as a liaison between employer groups and internal departments to ensure a positive experience and provide training and support. | The job does not specify explicit requirements, but it implies a need for experience in account management and customer service. Strong communication and organizational skills are essential for facilitating interactions and training. | ‎ The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff. Facilitate interaction through meetings, email and/or calls between all levels of employer personnel, and internal groups including, but not limited to, billing processors, billing leadership, field leadership, field reps, ECs and ISD. Facilitate training with field staff on standard billing practices, systems, and other processes to build understanding and confidence, and communicate any changes and updates as necessary. Plan, schedule and execute consistent check ins with assigned employer groups, in person and virtually, to build and maintain effective relationships Attend pre- and post-enrollment meetings, on site or virtually, as necessary to ensure smooth transition from enrollment to year-round support. Conduct presentations at various group events by utilizing knowledge of products & services to represent the company in a positive way. All travel is in-state travel during work hours and rarely requires overnight. Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

The Enrollment Coordinator facilitates the implementation and onboarding processes for new accounts while managing multiple enrollments simultaneously. They serve as the point of contact for customers and sales teams to ensure a positive experience during open enrollment. | The job posting does not specify explicit requirements, but it implies a need for skills in customer service, administrative support, and enrollment management. Experience in managing customer relationships and facilitating processes is likely beneficial. | ‎ * Facilitates implementation and onboarding processes for new or reserviced accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management. * Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each. * Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment. NOTE: This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use. Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!