American Family Insurance

Provide operational and user support for business system applications, document processes, and conduct user acceptance testing. | Experience supporting business systems, documenting processes, and basic knowledge of automation and testing. | You will be responsible for systems implementation and administration within Facilities Development & Operations including but not limited to: software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. You will focus on enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents. You will report to a Business Systems Senior Manager. Position Compensation Range: $68,000.00 - $113,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Provide operational and user support for business system applications and related hardware that support division and corporate strategies. • Respond to user questions, resolve user issues, escalate system problems to proper areas, and provide users with documents and tools to increase user capabilities within the application. • Document and maintains business processes and business rules. • Conduct user acceptance testing for business systems. Identifies opportunities for improved user acceptance testing processes and methodologies. Specialized Knowledge & Skills Requirements • Demonstrated experience providing customer-driven solutions, support or service. • Basic knowledge and understanding of unit, functional, performance, and user acceptance testing. • Basic knowledge and understanding of how technology can be used to automate business processes. • Demonstrated experience documenting work processes and business rules. • Demonstrated experience using business systems to provide customer service. Additional Information Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting 5+ years of experience using Python preferred 5+ years of experience using DBA preferred 5+ years technical support experience preferred. In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation. #LI-CF1 American Family Insurance, a mutual holding company based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance Group is the nation’s 12th-largest property/casualty insurance group, ranking No. 202 on the Fortune 500 list. The American Family Insurance Group also includes CONNECT, powered by American Family Insurance, Homesite and Main Street America Insurance and has approximately 11,000 employees nationwide. Join our Talent Community

Investigates and handles homeowner property claims in the field, including on-site inspections, damage evaluation, and negotiations. | Requires experience in claims handling, knowledge of policies, valid driver's license, and ability to work outdoors in various conditions. | You will work in the field and report to the Property Claim Manager, and handle homeowner property field claims in the St. Paul, MN area. You must be located within this metro area. A company fleet vehicle is provided with the position and there's an option to use the vehicle for personal use. In this primarily field-based role, you will spend 80% of your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, training, and cultural events Position Compensation Range: Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. • Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis. • Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters. • Responds to customer inquiries, makes appropriate decisions and closes file as needed. • Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses. • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. • May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. Specialized Knowledge & Skills Requirements • Demonstrated experience providing customer-driven solutions, support, or service. • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience. • Demonstrated experience handling moderately complex claims, or other equivalent experience. • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge. • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. Licenses • Valid driver's license required plus an acceptable driving record. • Obtain state specific property casualty claims licensing as required. Travel Requirements • Up to 50%. • Catastrophe duty up to 75% as applicable. Physical Requirements • Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations. • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. • Adjusting or moving objects up to 50 pounds in all directions. Working Conditions • Low temperatures. • High temperatures. • Outdoor elements such as precipitation and wind. • Noisy environments. • Hazardous conditions. • Poor ventilation. • Small and/or enclosed spaces. Additional Information • Offer to selected candidate will be made contingent on the results of applicable background checks • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions • Sponsorship will not be considered for this position unless specified in the posting The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I #LI-Remote We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

Help manage all bond production and underwriting activities for the designated team. Oversee portfolio quality and collaborate with team members to drive operational excellence. | Demonstrated experience in providing customer-driven solutions and leading projects is required. Candidates should have experience with bond underwriting, product development, and marketing. | Help manage all bond production, underwriting activities and functions for designated team. You will report to the Senior Manager, Bonds Regional Accounts. Position Compensation Range: $111,000.00 - $190,000.00 Pay Rate Type: Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development. Lead with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices. Oversee the portfolio quality and underwriting file quality of regional team. Be a liaison in driving adherence to best practices and underwriting guidelines. Collaborate with team to identify optimal workflow solutions that drive operational excellence of field team. Develop and execute marketing plans for assigned territory within underwriting standards, rating and product development strategies. Provide consulting expertise to customers and direct reports to generate solutions to problems or identify needs. Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service. Demonstrated effective experience leading people or projects. Demonstrated experience with bond underwriting, product development, marketing, production and servicing. Solid knowledge and understanding of bond coverages, liability and value. Licenses Not applicable. Travel Requirements Up to 50%. Physical Requirements Work that primarily involves sitting/standing. Working Conditions Not applicable. Additional Information Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Sponsorship will not be considered for this position unless specified in the posting Candidate must have experience within the New Jersey market. Prefer selected candidate live within the state of NJ or NJ adjacent. Candidate may also be considered for a lower-level position (Lead Field Contract and Large Commercial Underwriter). In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. #LI-Remote We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation. #LI-YM1 Main Street America Insurance is part of the American Family Insurance group, the nation’s 13th largest property/casualty insurer which ranks No. 306 on the Fortune 500 list. As part of a financially strong enterprise, Main Street America Insurance maintains an “A” (Excellent) Financial Strength Rating, with a Stable Outlook, as well as an “a+” Issuer Credit Rating. In addition, we offer a flexible work environment with a robust benefits and incentive package. Our people are at the foundation of everything we do and are the key to achieving our strategy and goals. Championing diversity and investing in our employees is a priority, so we provide a work environment that fosters inclusion, disciplined execution of our initiatives, and collaboration across business lines. We live by our core values of being: innovative, inclusive, accountable, courageous, caring, and trustworthy. We believe that a great work environment empowers employees to provide excellent service to our customers. Main Street America Insurance feels it is not the “what” we do, but the “how” we do it that distinguishes us from our competition. We are rapidly growing are looking for dynamic innovative individuals to join our team! Join Our Enterprise Talent Community!