American Airlines

Provide premium customer service, assist with flight bookings, and manage lounge activities. | High school diploma, bilingual skills, customer service experience, and ability to work irregular hours. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Premium Customer Services Coordinator (PCSC) will be responsible for the overall performance within the PCSC work area. In addition, the PCSC is a working member of the Premium Customer Services Group. PCSCs may be required to lead and direct the work of other employees. Starting pay is $22.64 per hour. What You'll Do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. • Provide premium customer service to all customers • Register customers and verify their access to club(s) and/or lounge(s) • Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist) • Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All • Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe) • Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs • Issue customer tickets (e.g., day of departure, reissues, future tickets) • Place customers on priority lists (e.g., upgrades, standby) • Provide timely resolution of customers’ travel issues • Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed • Document customer issues in the passenger name record (PNR) • Perform club enrollment or sales activities (e.g., Admiral’s Club, credit card memberships) • Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service) • Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals • Assist customers with their baggage, as needed • Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs) • Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times • Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s) • Assist customers with technology provided in the club(s) and/or lounge(s) • Reserve conference rooms (e.g., 1 hour) for same-day travel requests • Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings) • Complete open or close procedures for club(s) and/or lounge(s) • Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s) • Oversee the scheduling for all agents working in club(s) and/or lounge(s) • Address escalated customer issues or concerns • Evaluate and address staffing needs based on volume and irregular operations • Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s) • Conduct liquor inventory audit with beverage business partner • Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) • Complete daily shift reports to advise and inform other coordinators of club and/or lounge activities • Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays • Complete job-relevant trainings What You'll Do (cont.) • Adhere to company policies, procedures, and performance standards • Wear uniforms as required by company policy • Adhere to government regulations (e.g., DOT, FAA, TSA) • Conduct transport check to ensure safe and timely transfers • Use multiple internal resources/systems, including during customer interactions • Reasonable accommodations may be made for qualifying individuals with disabilities All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High school diploma or GED • Must be able to read, write, fluently speak and understand the English language • Bilingual language skills required in some locations • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable • Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality • Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service • Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact • Service-oriented and self-motivated with a high level of professionalism • Able to attend training classes in Dallas/Fort Worth, Texas • Prior customer hospitality experience strongly preferred • Maintain a well-groomed and professional appearance • Excellent communication skills • Prior travel industry experience preferred • PC experience preferred • Strong organizational and administrative skills required • Ability to work irregular and/or extended hours, including weekends and holidays • Must report to work on a regular and timely basis What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Manage and develop a team of customer service representatives in a contact center to achieve performance goals and deliver outstanding service. | High school diploma or GED, 2 years leadership experience, project management skills, ability to lead and motivate teams, and strong communication skills. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • This job is a member of the Global Reservations Team within the Global Contact Centers and Service Recovery Division. • Responsible for the management of a team of customer service representatives in a contact center environment dedicated to assisting customers in a manner that maximizes revenue and delivers outstanding service. What You'll Do • Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity • Resolves customer service and operational problems • Evaluates individual and team performance through quality control measurements including call observations, complaints, compliments and customer experience feedback • Analyzes individual and team performance data from various sources to identify training needs and development opportunities • Performs regular evaluations and annual performance reviews to provide appropriate, constructive feedback to ensure standards are met • Facilitates employee development by coaching techniques and performance plans to improve overall operational efficiency • Develops and mentors team members for growth within the organization • Provides guidance, counseling, training, coaching and administer corrective action • Conducts formal annual goal-setting and customer service representative development plans • Provides recommendations and implements methods to increase revenue, reduce cost and improve customer service • Provides timely feedback related to customer service, sales or specialty issues • Partners with leaders throughout the organization and Customer Planning to develop effective communication channels • Works closely with internal departments such as Training, Marketing, and Operations to roll out new initiatives, programs, products, systems, automation enhancements, sales techniques, brand, destinations, etc • Works closely with Human Resources/Employee Relations to ensure understanding and proper application of policies, procedures and the collective bargaining agreement • Ensures enforcement of all company policies and guidelines, including attendance adherence • Establishes and maintains a positive work environment that encourages and rewards excellence while fostering team-spirit through engagement • Develops and utilizes recognition programs to reward team members for outstanding performance • Participates in recruiting, selecting, and orientation of new employees to the team • Ability to work varied hours, including nights, weekends and holidays, as well as provide Supervisor on Duty coverage • Ability to travel All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High school diploma or GED equivalency • 2 years leadership experience • Project management skills Preferred Qualifications- Education & Prior Job Experience • Bachelors degree or equivalent experience/training • Knowledge of contact center or airport operational experience • Proficiency in all Reservations operating and performance reporting systems Skills, Licenses & Certifications • Ability to lead, train, develop, and motivate a team in a fast-paced, ever-changing environment • Ability to manage multiple tasks and effectively handle shifting priorities • Ability to analyze and interpret complex documents • Ability to resolve difficult personnel and administrative issues • Creative thinking and problem-solving skills • Strong presentation skills • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc Language/Communication Skills • Ability to effectively communicate both verbally and in writing with all levels within the organization • Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully. What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead staffing and manpower planning for customer operations, manage labor agreements, and oversee staffing budgets and scheduling. | Bachelor's degree and 5+ years of operational and financial experience in manpower planning and staffing, with leadership and strategic initiative skills. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing. • This role is a part of the Hubs & Gateways Team within the Airports group. What You'll Do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved • Works with the admin team to build the Agent and CAR shift and vacation bids • Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums • Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process • Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies • Manages the agent overtime office for offering overtime and part-time extensions to support operational needs • Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying” • Creates opportunities to reduce costs during slower seasons as well as reduced flying days • Works to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree / Master's degree or equivalent training/experience • 5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant experience Preferred Qualifications- Education & Prior Job Experience • Experience with Hyperion Essbase • Experience managing multiple labor agreements Skills, Licenses & Certifications • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc • Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams • Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives • Strong presentation, organization and planning skills • Ability to develop compelling business cases • Strong leadership and interpersonal skills • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Applicable valid driver’s license as required by local authorities, if applicable What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Analyze and evaluate business opportunities, develop strategic plans, and execute projects to drive growth and profitability within the finance division. | Bachelor's degree in Business or related discipline, 2+ years of experience in management/strategy consulting or related roles, strong project management and communication skills, proficiency in Excel/Tableau/PowerPoint, and understanding of financial statements. | 11/3/25 Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Dallas - TX Requisition ID: 79119 Job Description Intro Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • The Sr Analyst, Business Transformation will be responsible for analyzing and evaluating business opportunities, developing strategic plans, and executing projects to drive growth and profitability. The ideal candidate will have strong analytical skills, project management experience, and excellent communication skills. This role requires a creative, entrepreneurial vision focused on driving operational improvements and change management with strong technical skills. • This role is part of the Business Transformation team within our Finance division. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Embed and engage with division leaders to learn the business and build relationships; understand the complexity of business and operational processes and workflows • Collaborate with business units & executive leadership to identify and prioritize initiatives that align with overall strategy • Define project scope, objectives, and timelines for initiatives and track progress against goals • Manage project stakeholders to execute initiatives and ensure delivery on-time and within budget • Monitor and evaluate performance against established KPIs and recommend adjustments as needed • Develop and implement detailed project and business plans, providing an integrated view of progress and tracking overall milestone completion • Collaborate with technical and operations teams to gather requirements and feedback from key business stakeholders to develop clear, and detailed specifications to drive delivery of measurable process improvement goals • Assist in development of presentation materials for board meetings & executive presentations • Collaborate with executive team members to determine and prioritize strategic growth opportunities All you'll need for success Minimum Qualifications - Education & Prior Job Experience • Bachelors degree in Business or related discipline • 2+ years of total experience in management/strategy consulting, investment banking, private equity, corporate strategy, Finance or other related roles Preferred Qualifications - Education & Prior Job Experience • MBA Skills, Licenses, & Certifications • Excellent project management skills with experience driving strategic initiatives and delivering results • Strategic planner with the ability to plan and execute upon a defined task or strategy • Outstanding written and interpersonal communication skills; ability to synthesize and convey complex business concepts effectively • Self-starter comfortable working with autonomy, and can successfully prioritize and manage multiple assignments • Fast learner with a desire to move with urgency, accountability, and intent • Knowledge and understanding of financial statements, financial modeling, and financial reporting • Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner • Strong emotional intelligence and the ability quickly build internal and external relationships • Comfort operating in a fast-paced environment • Low ego individual with a collaborative and convening work style • Advanced Excel / Tableau skills and PowerPoint skills to produce board materials and data visualizations What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Oversee facilities operations, ensure safety and compliance, manage budgets and teams, and develop strategic plans. | Bachelor's degree or equivalent experience, 7+ years of leadership in facilities operations, experience with building systems, and strong communication skills. | 12/2/25 Location: MIA City Ticket Office (MIA-CTYO) Cities: Charlotte - NC, Dallas - TX Requisition ID: 82529 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job American Airlines is seeking a proven leader to oversee facilities maintenance across our system. The Director, Facilities Maintenance will drive operational excellence, safety, and reliability in all building support systems while managing large-scale teams and strategic partnerships. This role requires vision, accountability, and the ability to deliver results in a fast-paced, dynamic environment. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Lead facilities operations across multiple airports, ensuring compliance, safety, and efficiency. • Provide strategic oversight of building systems including hangar fire suppression, baggage handling systems, HVAC, and loading bridges. • Develop and manage capital and operating budgets, project forecasts, and long-term facility plans. • Manage vendor contracts, driving cost savings and service quality. • Partner with Corporate Real Estate, Finance, Airport Authorities, and station leadership to align standards and initiatives. • Implement preventative maintenance programs and track performance through KPIs. • Lead and develop a workforce of 1,000+ team members, fostering inclusion, accountability, and continuous improvement. • Support training and leadership development programs to build future talent. All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree in Facilities Management, Business, or related field, or equivalent experience • 7 years of leadership experience managing cross-departmental teams • Extensive experience in facilities operations and building systems management • Ability to secure U.S. Customs and Airport Authority clearances Skills, Licenses & Certifications • Demonstrates the highest standards of ethics and integrity • Excellent leadership, coaching, and employee-development skills, with demonstrated ability to manage large, diverse teams • Ability to think strategically and use sound judgment and initiative in making decisions that accelerate progress • Ability to build and facilitate relationships at all levels of the organization, both internally and externally • Ability to be self-directed and drive results as an action-oriented leader • Proven ability in project management, budgeting, and continuous improvement • Excellent verbal and written communication skills, with ability to clearly communicate a strategic and tactical vision to all levels within the organization and to influence stakeholders effectively • Flexibility to travel 2-3 days per week and adapt to shifting priorities • Proficient with Microsoft Office software What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Assist passengers with check-in, promote air travel, ensure safety and compliance, and provide customer support in a fast-paced airport environment. | High school diploma or equivalent, bilingual skills in some locations, valid driver's license, ability to pass background and drug screening, and authorization to work in the U.S. | Customer Service Agent job at American Airlines. Seattle, WA. • * Customer Service Agent** • * Customer Service Agent** Date: Feb 12, 2022 Location: Seattle-Tacoma Intl Apt (SEA-TRML) Additional Locations: None Requisition ID: 55823 This job will continue to be posted until at least 5/6/2022 . If interested, please apply prior to this date. • ***Intro**** • ***Why you'll love this job**** The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. • ***What you'll do**** • Promotes and sells air travel to the traveling public or freight forwarders. • Provides assistance with passenger check-in and cargo acceptance. • Interprets government rules and requirements for domestic and international travel or cargo shipments. • Meets and dispatches aircraft within established times. • Provides assistance to distressed passengers and customers. • Protects company property and revenue. • Provides for safe travel. • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. • Uses organizational skills to perform multiple tasks within a limited time period. • Is self-motivated and requires minimal supervision. • Responds and assists during security and emergency situations. • Follows internal/external policies and procedures. • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. • Depending on airport location this position may work in various weather conditions. • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays. to see what its like to be part of the Customer Service team! • ***All you'll need for success**** • *Minimum Qualifications- Education & Prior Job Experience** • High school diploma or GED or international equivalent • Bilingual language skills required in some locations • Applicable valid drivers license as required by local authorities • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements • Must be authorized to work in the U.S. • *Preferred Qualifications- Education & Prior Job Experience** • Working knowledge of Sabre or any other Passenger Service System • Previous face to face Customer Service experience • Working in a fast pace environment • ***What you'll get**** Feel free to take advantage of all that American Airlines has to offer: • Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more • ***Feel Free to be yourself at American**** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Additional Locations: None Requisition ID: 55823 • *Nearest Major Market:** Seattle • *Job Segment:** Customer Service, Aviation

Perform aircraft maintenance, inspections, and repairs to ensure airworthiness. | High school diploma or GED, valid driver's license, FAA Airframe and Power Plant License, ability to work outdoors in various weather conditions, and ability to work rotating shifts. | 11/24/25 Location: Los Angeles Apt, Terminal 4 (LAX-TRM4) Cities: Los Angeles - CA, Boston - MA, San Francisco - CA Requisition ID: 81065 This will continue to be posted until at least 12-10-2025. If you are interested please apply to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • Responsible for being a key reason why friends, family, and customers of American Airlines fly safely and on time. • There are also opportunities for job growth and advancement, training, and working with many of the industry's most talented aviation professionals. Starting pay is $44.06 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job, absent undue hardship. Please contact Accommodations@aa.com should you wish to request an accommodation. Technical Functions • Service aircraft, including but not limited to, mechanical work involved in the dismantling, disassembly, overhauling, repairing, fabricating, assembling, welding, checking, repairing, replacing, testing, adjusting, installing, and erecting all parts of airplanes required to maintain airworthiness of aircraft and their components • Conduct scheduled maintenance inspections • Certify for the quality of own workmanship (i.e., that it is in accordance with the proper maintenance manuals and references) • Connect/remove ground power and ground start units • Push out/tow aircraft and perform guideman functions AMT Work Conditions - General Functions • Perform inspections in extreme environmental conditions, including extreme heat (over 100° Fahrenheit), extreme cold (below 32° Fahrenheit), rain, sleet, wind, and snow • Perform duties that require general safety awareness (e.g., when working in an area with moving vehicles) • Perform duties that require use of personal protective equipment (e.g., wearing fall protection while working at heights, wearing respirators while working around fumes and vapors) • Perform duties in conditions that are dirty (e.g., dirt, dust, grime) • Perform work in confined, tight, or awkward spaces AMT General Functions • Sign mechanical flight releases and/or airworthiness releases • Maintain knowledge of and use manuals, supply/parts catalogs, minimum equipment lists, and general maintenance manuals • Ensure forms, records, reports, and other work-related paperwork are completed properly • Perform Foreign Object Debris (FOD) walks • Clean work area • Request parts American Airlines General Functions • Report to position on time, as scheduled, and at assigned station or location, including varying shifts, weekends, and holidays • Perform all functions in accordance with safety procedures and policies • Complete job-relevant trainings • Adhere to government regulations (e.g., DOT, FAA, TSA) • Adhere to company policies, procedures, and performance standards • Receive assignments and follow instructions from supervisor or Crew Chief, as applicable • Coordinate with other employees and stakeholders in order to accomplish work tasks • Wear uniforms as required by company policy • Use relevant electronic systems to complete work All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School diploma or GED • Valid driver's license • Ability to read, write, fluently speak and understand the English language or language native to geographical location. • Airframe and Power Plant License required. • Must be willing to work outdoors in any weather conditions in accordance with Company Safety Guidelines. • Must be willing to work extra hours when there are operational needs, such as weather delays. • Ability to work rotating shifts including weekends, holidays, and days off. • Reports to work on a regular and timely basis. • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA). • Must be able to secure appropriate airport authority and/or US Customs security badges. • This job is subject to the Department of Transportation (DOT) drug and alcohol testing. Your previous employers will be contacted to verify if you had any DOT drug violations and/or refusals to test for drugs or alcohol in the previous two-year period. Your DOT required urine specimen will be tested for the following substances: Cocaine, Marijuana, PCP, Amphetamines, and Opiates. • Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Ensure station compliance with federal, state, and corporate regulations, investigate irregularities, and interface with regulatory agencies. | High school diploma or GED, leadership experience, ability to work varying shifts, and computer proficiency. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. • This role is a part of the compliance team within our Airports organization. What You'll Do The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts. Areas of oversight may include, but not limited to: • Dangerous Goods regulations • Hazardous waste storage and handling procedures • FAA, TSA, DOT, and FDA regulations • Environmental, Safety, Security, and OSHA regulations • Compliance for above/below the wing operations including Business Partner Operations • Review Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station • Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern • GSE and Facility preventative maintenance • Interacts with American Airlines leadership and outside regulatory agencies All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School diploma or GED equivalency • Leadership with practical coaching experience • Ability to work varying hours and shifts to meet business requirements and workload demand Preferred Qualifications- Education & Prior Job Experience • Bachelor's Degree in related field • Customer service experience Skills, Licenses & Certifications • Applicable valid driver’s license as required by local authorities • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint • Satisfactory completion of written test • Excellent interpersonal skills • Ability to accomplish multiple tasks within a limited timeframe • Ability to work independently and make sound decisions using individual judgment What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Supervise a team of Crew Chiefs and mechanics to manage daily production, ensure safety and compliance, and coordinate maintenance manpower and training. | High school diploma, 3 years of aircraft maintenance experience, FAA A&P certification, ability to pass security and background checks, and leadership experience. | 10/8/25 Location: DFW Hangar (DFW-HGR3) Cities: Dallas - TX Requisition ID: 81597 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • This job is a member of the Base Maintenance Team within the Integrated Operations Division. • Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization. What you'll do • Leads by example, coaches our team members to success and builds trustworthy relationships • Manages the daily Production requirements through subordinates • Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety • Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set • Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items • Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities • Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups • Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators • Executes manpower deployment and shift production requirements All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School Diploma or GED equivalency • 3 years of aircraft maintenance experience • FAA Airframe & Powerplant Certificate • Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Preferred Qualifications- Education & Prior Job Experience • 1 year leadership experience supervising production operation in an area related to heavy/shop maintenance • Experience supervising and/or leading workgroups Skills, Licenses & Certifications • A&P License • Strong working knowledge of the GPM and SPPM • Understanding of Airline/Technical operations • Knowledge of audit requirements • Knowledge of labor reporting and crew utilization • Strong interpersonal and PC skills • Ability to concurrently manage multiple areas of responsibility. • Excellent analytical, organization and planning skills • Must pass a background reference check and criminal fingerprint check • Ability to work effectively with all levels of team members What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Assist customers with check-in, baggage processing, document verification, and provide customer service at airport ticket counters. | High school diploma or GED, 18+ years old, English fluency, ability to pass background and security checks, and customer service experience preferred. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour. What You'll Do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. • Greeting customers when they enter the airport or arrive in the ticket area • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures • Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) • Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) • Troubleshooting kiosk technology issues to identify the source of issues or errors • Communicating with IT about kiosk technology issues that require additional servicing • Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) • Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) • Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) • Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) • Accepting and activating customers’ self-tagged baggage at the activation station • Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) • Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) • Refer customers to customer service agents when appropriate • Performing clearance and verification of documents at kiosks • Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area • Assisting unaccompanied minors with boarding, deplaning, or other transportation • Providing customers with gate information and directions • Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) • Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement • Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings • Adhere to government regulations (e.g., DOT, FAA, TSA) • Adhere to company policies, procedures, and performance standards • Wear uniforms as required by company policy • Provide quality customer service in a professional manner in accordance with American’s guidelines • Use multiple internal resources/systems, including during customer interactions • Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School diploma or GED or international equivalent • Must be 18 years of age or older • Read, write, fluently speak and understand the English language. • Bilingual language skills may be required in some locations • Applicable valid driver’s license as required by local authorities • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable • Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience • Working knowledge of Sabre or any other Passenger Service System • Previous face to face Customer Service experience • Working in a fast pace environment What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead and coach frontline customer service teams to ensure safe, reliable, and exceptional customer service operations in an airport environment. | High school diploma or GED, 2 years leadership experience, knowledge of company policies, ability to work shifts including weekends and holidays, and ability to obtain USPS clearance. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. • CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. • Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. • CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. • This job is a member of the Airports Team within the Customer Experience Division • The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being • Be a safety advocate: Look for safety concerns and address them as needed • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements • Promote effective communication among departments to engage our team to work together to achieve common goals. • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) • Manage escalated service issues and be visible to your team members when problems arise • Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. • Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience • ​High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience • ​Previous airport customer service experience • 2 years experience leading others • Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action • Strong decision-making skills • Ability to work independently as well as collaboratively • Ability to work under demanding operational conditions • Ability to prioritize and execute with a sense of urgency and preciseness • Ability to use sound business judgment to resolve issues with internal and external customers • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement • Ability to work extra hours when there are operational needs • Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. About the Company: American Airlines

Oversee lounge operations including food & beverage and housekeeping, manage budgets, ensure compliance, and lead employee hiring, training, and coaching. | Bachelor's degree or equivalent, 3 years leading people or training experience, strong people skills, and ability to secure airport security badges. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • This job is a member of the Customer Planning Team within the Customer Experience Division. • Responsible for leading the service delivery of lounge operations and the elite services portfolio. What You'll Do • Oversees large scale food & beverage and housekeeping operations through third-party partnerships • Ensures proper preventive maintenance and repairs of lounges and other company assets • Manages department operating budgets to achieve financial targets and maximize performance • Assists in planning and coordinating construction and refurbishment projects • Completes, organizes or delegates broad scope of administrative work • Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors • Ensures compliance with all audit and regulatory requirements • Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service • Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance • Acts as a local advocate for the high value customer experience • Supports relationships with airline alliance partners and their high value customers • Ensures employee productivity and compliance with AA’s work environment policies • Guides and mentors developing representatives • Travel as needed All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree or equivalent experience • 3 years experience leading people or equivalent experience training Preferred Qualifications- Education & Prior Job Experience • 3 years face to f ace customer service experience Skills, Licenses & Certifications • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc • Strong people skills • Ability to build teams • Ability to multitask and manage own business • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.