American Airlines

Supervise a team of Crew Chiefs and mechanics to manage daily production, ensure safety and compliance, and coordinate maintenance manpower and training. | High school diploma, 3 years of aircraft maintenance experience, FAA A&P certification, ability to pass security and background checks, and leadership experience. | 10/8/25 Location: DFW Hangar (DFW-HGR3) Cities: Dallas - TX Requisition ID: 81597 Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • This job is a member of the Base Maintenance Team within the Integrated Operations Division. • Responsible for supervising a team of Crew Chiefs and mechanics as a key member of the dynamic and fast-paced American Airlines Maintenance organization. What you'll do • Leads by example, coaches our team members to success and builds trustworthy relationships • Manages the daily Production requirements through subordinates • Ensures team members are following procedures in order to ensure maximum efficiency, compliance and safety • Leads staff to ensure team member's skills are utilized to the highest degree possible; leads coordination with Maintenance Training to ensure on-going enhancement of staff and skill set • Conducts regular meetings with Business Reviews and Boardwalks to ensure best possible communication, identification, and resolution of action items • Monitors the coordination of maintenance manpower requirements overtime and consistency with program scheduling and priorities • Maintains effective communication between Maintenance, Engineering, Facilities Maintenance and other Supply Chain groups • Ensures team members know, understand and are engaged in achieving critical Metrics and key performance indicators • Executes manpower deployment and shift production requirements All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School Diploma or GED equivalency • 3 years of aircraft maintenance experience • FAA Airframe & Powerplant Certificate • Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Preferred Qualifications- Education & Prior Job Experience • 1 year leadership experience supervising production operation in an area related to heavy/shop maintenance • Experience supervising and/or leading workgroups Skills, Licenses & Certifications • A&P License • Strong working knowledge of the GPM and SPPM • Understanding of Airline/Technical operations • Knowledge of audit requirements • Knowledge of labor reporting and crew utilization • Strong interpersonal and PC skills • Ability to concurrently manage multiple areas of responsibility. • Excellent analytical, organization and planning skills • Must pass a background reference check and criminal fingerprint check • Ability to work effectively with all levels of team members What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Assist customers with check-in, baggage processing, document verification, and provide customer service at airport ticket counters. | High school diploma or GED, 18+ years old, English fluency, ability to pass background and security checks, and customer service experience preferred. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour. What You'll Do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. • Greeting customers when they enter the airport or arrive in the ticket area • Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures • Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) • Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) • Troubleshooting kiosk technology issues to identify the source of issues or errors • Communicating with IT about kiosk technology issues that require additional servicing • Verifying that customers’ carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) • Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) • Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) • Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) • Accepting and activating customers’ self-tagged baggage at the activation station • Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) • Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) • Refer customers to customer service agents when appropriate • Performing clearance and verification of documents at kiosks • Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area • Assisting unaccompanied minors with boarding, deplaning, or other transportation • Providing customers with gate information and directions • Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) • Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement • Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings • Adhere to government regulations (e.g., DOT, FAA, TSA) • Adhere to company policies, procedures, and performance standards • Wear uniforms as required by company policy • Provide quality customer service in a professional manner in accordance with American’s guidelines • Use multiple internal resources/systems, including during customer interactions • Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience • High School diploma or GED or international equivalent • Must be 18 years of age or older • Read, write, fluently speak and understand the English language. • Bilingual language skills may be required in some locations • Applicable valid driver’s license as required by local authorities • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable • Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience • Working knowledge of Sabre or any other Passenger Service System • Previous face to face Customer Service experience • Working in a fast pace environment What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Lead and coach frontline customer service teams to ensure safe, reliable, and exceptional customer service operations in an airport environment. | High school diploma or GED, 2 years leadership experience, knowledge of company policies, ability to work shifts including weekends and holidays, and ability to obtain USPS clearance. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. • CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. • Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. • CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. • This job is a member of the Airports Team within the Customer Experience Division • The pay range for this position is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate. What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. • Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being • Be a safety advocate: Look for safety concerns and address them as needed • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements • Promote effective communication among departments to engage our team to work together to achieve common goals. • Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) • Manage escalated service issues and be visible to your team members when problems arise • Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality. • Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders All you'll need for success Minimum Qualifications- Education & Prior Job Experience • ​High School diploma or GED equivalency Preferred Qualifications- Education & Prior Job Experience • ​Previous airport customer service experience • 2 years experience leading others • Knowledge of company policies and procedures and functional automation applications Skills, Licenses & Certifications • Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment • Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate • Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action • Strong decision-making skills • Ability to work independently as well as collaboratively • Ability to work under demanding operational conditions • Ability to prioritize and execute with a sense of urgency and preciseness • Ability to use sound business judgment to resolve issues with internal and external customers • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. • Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement • Ability to work extra hours when there are operational needs • Ability to work rotating shifts including weekends, holidays and days-off What you'll get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. About the Company: American Airlines

Oversee lounge operations including food & beverage and housekeeping, manage budgets, ensure compliance, and lead employee hiring, training, and coaching. | Bachelor's degree or equivalent, 3 years leading people or training experience, strong people skills, and ability to secure airport security badges. | Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job • This job is a member of the Customer Planning Team within the Customer Experience Division. • Responsible for leading the service delivery of lounge operations and the elite services portfolio. What You'll Do • Oversees large scale food & beverage and housekeeping operations through third-party partnerships • Ensures proper preventive maintenance and repairs of lounges and other company assets • Manages department operating budgets to achieve financial targets and maximize performance • Assists in planning and coordinating construction and refurbishment projects • Completes, organizes or delegates broad scope of administrative work • Develops and maintains positive relationships with internal and external customers, strategic business partners, airport authorities, regulatory agencies and vendors • Ensures compliance with all audit and regulatory requirements • Promotes customer loyalty and helps drive premium customer market share by ensuring all employees deliver high quality customer service • Responsible for hiring, training, and ongoing coaching and counseling employees to ensure optimal performance • Acts as a local advocate for the high value customer experience • Supports relationships with airline alliance partners and their high value customers • Ensures employee productivity and compliance with AA’s work environment policies • Guides and mentors developing representatives • Travel as needed All you'll need for success Minimum Qualifications- Education & Prior Job Experience • Bachelor's degree or equivalent experience • 3 years experience leading people or equivalent experience training Preferred Qualifications- Education & Prior Job Experience • 3 years face to f ace customer service experience Skills, Licenses & Certifications • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc • Strong people skills • Ability to build teams • Ability to multitask and manage own business • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable What You'll Get Feel free to take advantage of all that American Airlines has to offer: • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.