American Addiction Centers

Manage and optimize ERP/WMS systems, oversee releases, user security, training, and collaborate with IT and supply chain leadership. | Bachelor's degree plus 5+ years ERP/WMS support experience in healthcare with proficiency in major ERP systems and strong analytical skills. | Department: 11497 Enterprise Corporate - Supply Chain: Sourcing and CVA Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full-Time, Remote Pay Range: $54.90 - $82.35 Major Responsibilities: System Support and Troubleshooting Oversee day-to-day support for ERP/WMS and ancillary systems, ensuring timely resolution of issues. Optimization Initiatives Identify and implement system enhancements, automation opportunities, and workflow improvements. Release Management For Workday and other major technologies, create and manage a robust process for evaluation and decision making around opt-in functionality. Work with key stakeholders to evaluate and roll out new functionality. Knowledge Center Management Maintain documentation of ERP configurations, decisions, and best practices for easy reference. Performance Monitoring Track system performance metrics and user feedback; implement corrective actions as needed. Training and User Enablement Develop and deliver training programs for existing users to maximize system utilization. Responsible for all supply chain user security. Collaboration Work closely with IT and Supply Chain leadership to align optimization efforts with enterprise goals. Licensure, Registration, and/or Certification Required: ​​​​​​​​​None required Experience Required: Bachelor’s degree in supply chain, Information Technology, Healthcare Administration, Business Administration, or related field. Work Experience Required: 5+ years in ERP/WMS support and optimization roles within a healthcare environment. Knowledge, Skills & Abilities Required: Strong background in supporting major ERP systems like Workday, Oracle, Lawson/Infor, Peoplesoft, etc. Expert level knowledge of healthcare supply chain ERP systems and processes. Proven analytical and problem-solving skills. Proven track record of acting as liaison and consultant between Finance, Supply Chain, IT, and other key stakeholders in the healthcare supply chain systems ecosystem. Intermediate proficiency in database languages and Excel. Preferred Job Requirements ​ Preferred Certification/License/Registration Certified Materials Resource Planner (CMRP) preferred. Preferred Education Master’s degree (MBA, MHA, or similar) strongly preferred. Preferred Experience Expert level knowledge of Workday in a healthcare supply chain setting. Experience in implementing Workday in a healthcare supply chain setting. Previous consulting experience in ERP support and implementation. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Monitor KPIs and operational metrics to improve HIM operations, lead training, conduct quality audits, and automate workflows. | Associate degree or equivalent with 5+ years in HIM or healthcare revenue cycle, proficiency in Microsoft Office, and HIPAA knowledge. | Department: 13509 Enterprise Revenue Cycle - HIM Ops Release of Information: NC/GA Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday Full Time / First Shift Hybrid role: Combination of working onsite at Charlotte, NC 5025 Airport Center Pkwy and remote Pay Range: $33.05 - $49.60 Major Responsibilities: Analyzes volumes, metrics, and Key Performance Indicators within assigned area of responsibility to monitor success and identify areas of focus. Serves as a resource to identify, investigate, and escalate complex operational issues. Coordinates with leadership and key partners to support successful implementation of deployments, and documentation of new policies and procedures, and existing job aids. Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert. Coordinates HIM activities including but not limited to communication to assigned teams, user orientation and quality and productivity reviews. Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users. Coordinates and performs time studies. Calculates and recommends task standards based on time study data and supports use of the productivity tracking tool. Conducts audits and quality reviews efficiently and precisely. Analyzes quality data to identify trends and monitor improvement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates and communications regarding quality tracking tool and plans Knowledgeable in HIPAA guidelines for patient privacy issues related to sub function.​ ​ ​​Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions ​​​Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems​​ ​ ​​​Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.​​ Licensure, Registration, and/or Certification Required: None Required. Education Required: ​ Associate’s degree or equivalent experience in a related Healthcare related field. ​ Experience Required: ​​ 5 years- Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting​ Knowledge, Skills & Abilities Required: ​​Excellent communication, interpersonal, customer service, presentation and organizational skills.​ ​​Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage Access databases, and proficient in Excel with a focus on pivot tables and formulas. ​The ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation with ability to identify and solve problems creatively and to work within deadlines with high attention to detail. ​​ ​Demonstrated strong problem-solving skills including the ability to handle difficult situations ​Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve. ​Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions. Physical Requirements and Working Conditions: ​​Operates all equipment necessary to perform the job.​ Preferred Job Requirements AHIMA or other Credential preferred DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Oversee facility operations including staffing, maintenance, compliance, budgeting, and project coordination to ensure efficiency. | Requires high school diploma, driver's license, and 3-5 years leadership experience; bachelor's degree or certifications preferred. | Department: 11918 Hugh Chatham Memorial Hospital - Plant Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 7:30am - 4:30 pm. Available 24/7. Pay Range: $37.75 - $56.65 Major Responsibilities Establish staffing complement and staff readiness appropriate to support a facility 24/7/365. Recommend, improve, evaluate, maintain, and administer maintenance and asset programs in support of the departmental and organizational mission and goals. Understand and utilize all management tools including budget reports, CMMS dashboards, and energy usage and efficiency reporting. Adhere to all regulatory compliance codes. Schedule and maintain records of all required inspection, testing, maintenance, and drills. Evaluate and analyze root cause of building system failures. Develop recommendations and implement solutions to avoid future failures and disruptions. Assist in the development of business unit and enterprise goals, staffing, incident prevention and productivity standards and develop departmental goals and objectives. Coordinate interdepartmental and intradepartmental services. Maintain excellent communications with Administration, Director, staff, patients and families. Support coordination and implementation of larger scale projects throughout the facility(ies) assigned. Coordinate the implementation of standardized record keeping and reporting for assigned department as specified by FMG policies and procedures. Manage an effective audit program to ensure timely compliance. Conduct routine team/staff meetings for teammate training and timely distribution of information related to the department and organization. Interface with site administration on monthly budget performance, productivity, and labor expenses. Minimum Job Requirements Education High School Diploma or GED. Certification / Registration / License Valid Driver’s License. Experience Trades Certificate with 3 years of progressive leadership experience or 5 years progressive leadership experience. Knowledge / Skills / Abilities Leadership in a facility operations/maintenance environment. Competency in the use of computers and technology, including Microsoft Office 365. Physical Requirements and Working Conditions Preferred Job Requirements Preferred Education Associate degree or BS/BA degree Preferred Experience 7+ years progressive leadership experience. 5 years healthcare facilities experience or 7 years facilities or property maintenance experience. Preferred Certification / Registration / License Trades license and/or CHFM. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Plan and oversee performance improvement reporting and support leadership with data-driven decision support. | Bachelor's degree required, Master's and clinical licensure preferred, with 3+ years quality improvement and advanced data analysis experience. | Department: 10122 Enterprise Corporate - Patient Safety Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Full time Remote Work position Pay Range $35.50 - $53.25 Essential Functions Plans, oversees, and evaluates performance improvement reporting activities for assigned facilities. Supports facility leadership with information necessary for overall day-to-day quality activities, decision support and Board oversight preparation. Identifies leading practices for achievement in quality improvement and shares with key stakeholders to hardwire best practices Compiles, analyzes and distributes pertinent clinical data as it relates to outcomes and resource utilization; provides support and monitors assigned facilities; responds to user based questions and training requests, and follows-up based on variation. Ensures on-going system trending is maintained and assessed to identify priorities and opportunities for improvement; continuously generates ideas for improvement. Assists in the development of quality goals and provides supporting data to achieve these goals. Works collaboratively with various departments to achieve facility and enterprise quality and safety goals. Assists with the development and revision of policies and procedures to enable continuous quality improvement. Provides analytical leadership and consultative services; serves as the primary liaison with tool vendor. Assists with ambulatory, post-acute and regional quality activities, as applicable. Promotes the philosophy, mission and administrative policies to ensure quality care and patient safety. Provides direct education to users in clinical applications, as well as support to trainers in the field Physical Requirements Can clearly communicate verbally, in person, and in writing with patients, families, agencies and the healthcare team. Must possess a strong sense of urgency and make sound decisions. Excellent interpersonal communication skills. Within limited time elements, carries out responsibilities in a professional manner always, as well as possesses ability to work cooperatively and effectively with other teammates on an individual and team basis. Works in an office environment which requires long periods of sitting and computer use. Travels to facilities in personal vehicle as needed Education, Experience and Certifications Bachelor's Degree required; Master's Degree preferred. RN or other clinical licensure preferred. Certification in health care quality, patient safety or related regulatory entity preferred. 3 years quality improvement experience required (Preferably in tertiary care setting). Additional experience in post-acute and ambulatory quality preferred. Certification and knowledge of Lean concepts preferred. Advanced computer skills, and direct knowledge of data analysis techniques including statistical displays at a macro and micro level required. Advanced business communication skills preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Lead and oversee consumer experience, insights, and analytics strategies to drive customer-centric innovation and business growth. | Over 10 years of progressive marketing leadership with significant team management and strategic planning experience in CX and analytics. | Department: 12126 Enterprise Corporate - Consumer & Social Impact Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote with travel Pay Range $151.65 - $242.65 Major Responsibilities • Create a comprehensive CX vision and roadmap that is aligned with business objectives and will be implemented across physical and digital touchpoints. • Outline key initiatives, milestones, and resources required to achieve the organization’s CX vision. • Act as the primary advocate for the customer in executive meetings, ensuring that customer needs and perspectives are central to strategic decisions. • Foster an environment that encourages experimentation with new technologies (e.g., GenAI), methodologies, and approaches to be at the forefront of CX innovation. • Leverage voice of the customer (VoC) platforms and programs, influencing ongoing enhancements, and ensuring holistic customer feedback is captured across direct, indirect, and inferred feedback channels to improve the customer journey. • Establish and monitor customer-focused KPIs to identify actionable insights and ensure continuous enhancement of the experience. Work with key partners to correlate CX initiatives to financial outcomes (e.g., retention, expansion revenue). • Lead the analysis and reporting of CX metrics, such as NPS and CSAT, and identify key trends, root causes, and actionable insights to inform decision-making. • Develop and continuously monitor a clear internal team ownership of different stages of the customer journey to ensure effective governance of the customer journey. • Partner with the operations, strategy, and IT teams to support to ensure ongoing utilization of VoC feedback and analytics to drive continuous improvement. • Define and execute the consumer and marketing analytics agenda, establishing robust and innovative quantitative analytics capabilities. • Provide strategic oversight and leadership in data storytelling, reporting, and insights to inform and measure decision-making within the marketing and consumer experience domain. • Collaborate with Martech and Digital Marketing leaders to ensure the effective implementation and management of platforms for collecting, analyzing, and reporting digital data from multiple sources, including web, mobile, social media, and other digital platforms. • Build strong relationships with finance, service line, and divisional leaders to demonstrate the value of marketing, as well as foster a collaborative strategy that includes shared measurement frameworks for evaluating success. • Evaluate and implement emerging analytics technologies (e.g., AI/ML, predictive modeling, data visualization platforms) to stay ahead of industry trends and drive marketing and consumer experience innovation. • Monitor the impacts of fast-growing technology trends – such as GenAI–on marketing analytics, and revise the data, measurement, and analytics strategy accordingly, ensuring stakeholders are informed and educated about such impacts. • Establish and report on key performance indicators (KPIs) related to marketing econometrics, channel performance, and marketing efficiency. • Manage full ownership of reporting, forecasting, and insights for new consumer growth, consumer retention and share of wallet growth strategies. • Manage the implementation and configuration of digital analytics tools (e.g., Google Analytics, Salesforce Data Cloud) and other relevant tools, ensuring accurate and efficient data collection across various digital platforms. • Lead the exploration and adoption of advanced measurement techniques such as multi-touch attribution, marketing mix modeling, and real-time analytics. • Lead and mentor a high-performing team that uncovers opportunities and designs solutions for the customer's end-to-end experience, fostering a culture of collaboration, accountability, and innovation within the team. • Foster a collaborative, performance-driven work environment, setting clear goals, providing feedback, and supporting ongoing development. • Educate and engage stakeholders on the value and capabilities of analytics tools to build awareness and secure buy-in for analytics investments. • Provide guidance and coaching for team members, guiding them to advance their subject matter expertise and identifying future leaders to meet business objectives. Minimum Job Requirements Education • Bachelor’s degree in business, marketing, communications, social sciences, computer science, statistics, economics, or a related field. Certification / Registration / License • N/A Experience • 10+ years progressive marketing leadership required, 12-15+ years preferred experience in CX, marketing analytics, strategic planning, or a related field. • This experience must include significant leadership responsibilities, such as managing teams of direct reports and leading complex, cross-functional projects.     Knowledge / Skills / Abilities • Proven track record of effective leadership, driving impactful outcomes for consumers and end-users. • A strategic mindset with the ability to define vision, set priorities, and align customer initiatives with overall business objectives. • Exceptional business acumen, with strong critical thinking and problem-solving abilities to develop and execute enterprise-wide strategies. • Advanced change management capabilities, fostering an inclusive culture, resolving conflicts, and proactively mitigating risks. • Leverages business and financial acumen to inform CX strategies with a deep understanding of industry trends and competitive positioning. • Forward-looking mindset, adept at integrating industry best practices and regulatory insights in dynamic, fast-paced environments. • Strong ability to apply market and consumer understanding to campaign measurement and marketing mix modeling. • Proficient in leveraging statistical modeling and analytics software tools to generate actionable insights. • Strong background in data analysis, statistical analysis, predictive modeling, and related analytical functions. • Demonstrated success in overseeing large-scale, complex initiatives. • Deep technical expertise in cloud-based data platforms and cutting-edge digital analytics tools. • Proven experience in leading high-performing teams and cross-functional working groups, inspiring collaboration and delivering results.   Physical Requirements and Working Conditions Preferred Job Requirements Preferred Education • MBA or master’s degree preferred This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Support and improve HR and operational processes through data analysis, reporting, and project support. | Requires 2+ years in HR, business, or related fields, with proficiency in Microsoft Office and basic project management. | Department: 10600 Advocate Aurora Health Corporate - Administration: Human Resources Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: HR Service Center or Call center experience ideal. Experience partnering with stakeholders for process improvement M-F 8-5 Remote Pay Range $32.45 - $48.70 Major Responsibilities: • Responsible for tasks that monitor and support progress on projects, processes, and technical systems that enable and improve OT’s team performance outcomes. • Drive continuous improvements in processes and projects. • Support and run necessary reports/data, communications, stakeholders/teammates, and technology to enable OT moving toward continuous excellence, while improving the experience of our internal teams and People & Culture teams. • Maintains and improve key performance metrics for industry standards • Consistently able to manage time and be resilient with change. Licensure, Registration, and/or Certification Required: • None Education Required: • Bachelors’ Degree (or equivalent knowledge) in HR, Business, or related field. Experience Required: • Typically requires 2 years of experience in human resources, IT, business, or related. • P&C functional area knowledge • Microsoft Office tools • Broad Technology system capabilities knowledge (i.e., contact center scheduling systems, QA, Workday, etc.) • Basic project management Knowledge, Skills & Abilities Required: • Strong Communicator: • Build and foster trust with stakeholders to communicate and collaborate effectively based on the customer audience. • Communicates clearly and respectfully across all levels of the organization. • Agility: • Fundamental skills and abilities to organize and manage work/tasks effectively and efficiently. • Ability to handle deadlines, problems and projects to move work with precision and organization. • Optimized System Support: • Delivering impact through problem solving within OT projects and systems to help create a better experience for OT service delivery. • Ability to streamline technology and resources through design and on-going maintenance of system and projects to support experience. • Detail-Oriented Results: • Fundamental and technical skills to execute projects, processes and systems to support and improve OT performance. • Create and/or review presentations, data, processes, worksheets, etc. for accuracy and operational efficiency. • Analytical Capabilities: • Ability to assess data to identify opportunities for improvement in performance. Physical Requirements and Working Conditions: • Could require some travel, but mostly remote This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Coding Reimbursement Specialist is responsible for assigning CPT and ICD codes for complex cases and ensuring all charges are captured accurately. They also mentor teammates and communicate with providers regarding coding issues. | Candidates must have a high school diploma or GED and at least five years of coding experience, along with a CPC or equivalent coding credential. Extensive knowledge of coding, medical terminology, and payer-specific rules is required. | Department: 10286 Enterprise Revenue Cycle - PFS: Quality and Analytics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F looking for candidates that have hospital based OP coding experience, post claim denials and ideally Epic. strong focus on claim denials Accepting applications from candidates residing in these states: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA Pay Range $26.10 - $39.15 Essential Functions Subject matter expert in multiple areas of coding, e.g., surgical coding (not including primary care procedures). Assigns CPT and ICD codes in cases of high complexity, judgment and scope. Reads, interprets and assigns CPT codes from provider documentation, e.g., operative report. Performs ICD and CPT coding of provider (professional) services and verifies that all requisite charge information is entered. Appends all modifiers. Ranks CPT codes when multiple codes apply. Assigns Evaluation and Management (E/M) codes. Performs reconciliation process to ensure all charges are captured. Processes automated or manually enters charges into applicable billing system. Researches and analyzes coding and payer specific issues. Adheres to department guidelines for timeliness of processing charges and communicates with team members and practice management on an ongoing basis to ensure these guidelines are met. Mentors teammates and coach providers on documentation improvement. Physical Requirements Works in a fast-paced office/hospital environment. Work consistently requires sitting and some walking, standing, stretching, and bending. Education, Experience and Certifications High School Diploma or GED required. Minimum of five years of coding experience required. CPC or equivalent coding credential required. Effectively communicates, either verbally or in writing, with providers related to coding issues that are of high complexity. Including face to face interaction, explaining coding rationales, and education with providers. Maintain coding certification (CPC, CCS, RHIT, RHIA). Extensive knowledge of coding, medical terminology, anatomy, and physiology. Extensive knowledge of and the ability to apply the payer specific rules regarding coding, bundling, and adding appropriate modifiers. In depth knowledge of claim editing rationale and revenue cycle. Basic knowledge of Relative Value Units. Understanding of and familiarity with regulatory guidelines including NCDs and LCDs. Excellent written and verbal communication skills. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Support mid-revenue cycle operational workflows, assist in process optimization, testing, documentation, and collaborate with IT and vendors to improve system performance. | Associate’s degree or equivalent experience, Epic certification and Mid-Revenue Cycle certification within 1 year, basic understanding of KPIs, analytical skills, and proficiency with Microsoft 365 tools. | Department: 13236 Enterprise Revenue Cycle - Mid Revenue Cycle Support Optimization Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote, Full Time, 1st shift Pay Range $28.05 - $42.10 Major Responsibilities: • Supports the analysis and documentation of Mid-Revenue Cycle operational workflows under the guidance of analysts and senior analysts. • Assists in mapping current and future workflows to support process optimization and system alignment with operational goals. • Participates in the execution of test plans and test cases to validate operational functionality during system changes. • Collaborates with Mid-Revenue Cycle Operations, Information Technology Services, and vendors to support application initiatives that impact Mid-Revenue Cycle performance. • Helps gather user requirements and contributes to the development of functional design specifications that reflect operational needs. • Maintains and updates process documentation, including workflow diagrams and user-facing reference materials. • Assists in conducting data integrity reviews and operational workflow audits to support continuous improvement in system-supported processes. • Participates in change control and quality assurance activities using departmental standards and regulatory guidelines. • Escalates system issues related to equipment, applications, and functionality to appropriate teams, ensuring timely resolution of operational disruptions. • Contributes to project tasks and timelines as assigned, with a focus on supporting Mid-Revenue Cycle performance goals. Licensure, Registration, and/or Certification Required: Epic certification (or equivalent) required within 1 year of hire. Education Required: Associate’s degree in Health Information Technology, Business, Healthcare Administration, or a related field. An equivalent combination of education and experience may be considered. Experience Required: Mid-Revenue Cycle certification (or equivalent) required within 1 year of hire. Knowledge, Skills & Abilities Required: • Basic understanding of Mid-Revenue Cycle KPIs (e.g., DNFB, charge lag). • Familiarity with Epic EHR modules utilized within Mid-Revenue Cycle. • Exposure to supporting application users and collaborating with vendors or technical teams in a healthcare or business operations setting. • Foundational analytical skills with the ability to interpret data and assist in identifying operational needs and improvement opportunities. • Ability to document workflows and translate user feedback into system requirements • Willingness to learn structured problem-solving approaches to support issue identification and resolution. • Effective written and verbal communication skills, with the ability to work collaboratively across teams. • Ability to manage assigned tasks, maintain attention to detail, and contribute to timely and organized project execution. • Adaptability to evolving processes, shifting priorities, and a dynamic, team-oriented environment. • Basic to Intermediate proficiency with Microsoft 365 tools, including Word, Excel, PowerPoint, SharePoint, Teams, and Lists, or similar platforms. Physical Requirements and Working Conditions: • This is a fully remote position; work is performed in a home office environment with standard remote technology setup. • Must have access to a reliable internet connection and a private workspace conducive to independent work. • May be required to travel occasionally for team meetings, training, or division events and therefore may be exposed to road and weather hazards. • Must be able to sit for extended periods and occasionally lift or move items up to 40 lbs. (e.g., equipment or materials for remote setup). • Operates all equipment necessary to perform the job, including computer, phone, and video conferencing tools. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The RN Coordinator identifies the clinical, financial, and psychosocial needs of patients and collaborates with a multidisciplinary team to develop individualized care plans. They also perform admission and concurrent reviews, ensuring proper documentation and communication with third-party administrators. | Candidates must graduate from an accredited School of Nursing and possess applicable state RN licensure. A bachelor's degree in nursing is preferred, along with related experience and Basic Life Support certification. | Department: 11215 Behavioral Health Contract Management Group: Charlotte - Utilization Management Status: Part time Benefits Eligible: No Hours Per Week: 4 Schedule Details/Additional Information: PRN, primarily weekdays, but might also request weekend or holiday hours. Pay Range $34.90 - $52.35 Major Responsibilities • Identifies clinical, financial, and psychosocial needs of patients/families and provides leadership and guidance to the multidisciplinary team to develop an individualized plan of care. • Ensures essential information and necessary forms are placed in the revenue cycle tool and available for the revenue cycle team and other disciplines. •Provides necessary documentation and information to third party administrators as needed. •Performs admission and concurrent reviews. •Applies clinical guidelines during Admission and Concurrent reviews and identifies potential third-party denials. Works with multidisciplinary team to identify and implement alternative plans of care. •Initiates and request authorizations for post-acute care as needed to facilitate care coordination. •Refers pertinent cases to the Medical Director, Service Director, and/or Physician Advisor in a timely manner. •Collaborates as needed with the physician to plan and implement medical and multidisciplinary plan(s) of care, utilizing clinical pathways when appropriate and available. •Identify and escalate barriers and problems to the multidisciplinary team and leadership for intervention and resolution. •Develops and maintains accurate case records of assigned cases. Documents in the patient's medical record according to department and facility standards. Minimum Job Requirements Education Graduation from an accredited School of Nursing required. Bachelor's degree in nursing preferred. applicable state RN licensure required. Related experience preferred Certification / License Basic Life Support (BLS) for Healthcare Provider (HCP) per facility requirements Physical Requirements and Working Conditions Works in an office setting, extensive walking throughout the facility. Prolonged periods of sitting reviewing medical records and documentation. Repetitive wrist motion and occasional lifting of 10-20 pounds. Requires frequent verbal and written communication in English. Intact sight and hearing with or without assistive devices are required. DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Review and follow up on insurance claims to ensure proper reimbursement, communicate with internal and external parties, maintain accurate billing documentation, and comply with policies and procedures. | High school diploma or GED with at least 1 year of medical billing or reimbursement experience, proficiency with computer systems, ability to interpret insurance documents, and good communication skills. | Department: 10408 Enterprise Revenue Cycle - IL PB Non Government Billing Operations Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Complete Remote position Flex hours 6:00 am- 6:00 pm Pay Range $20.40 - $30.60 MAJOR RESPONSIBILITIES • Independently review accounts and apply billing follow up knowledge required for all insurance payors to insure proper and maximum reimbursement. Uses multiple systems to resolve outstanding claims according to compliance guidelines. • Prebilling/billing and follow up activity on open insurance claims exercising revenue cycle knowledge (ie;CPT,ICD-10 and HCPCS, NDC, revenue codes and medical terminology).Will obtain necessary documentation from various resources. • Ability to timely and accurately communicate with internal teams and external customers (ie; third party payors, auditors, other entity) and acts as a liaison with external third party representatives to validate and correct information. • Comprehends incoming insurance correspondence and responds appropriately. Identifies and brings patterns/trends to leaderships attention re:coding and compliance, contracting, claim form edits/errors and credentialing for any potential in delay/denial of reimbursement. Obtains and keeps abreast with insurance payer updates/changes, single case agreements and assists management with recommendations for implementation of any edits/alerts. • Accurately enters and/or updates patient/insurance information into patient accounting system. Appeals claims to assure contracted amount is received from third party payors. • Complies and maintains KPI (Key Performance Indicators) for assigned payers within standards established by department and insurance guidelines. • Compile information for referral of accounts to internal/external partners as needed. Compile and maintain clear, accurate, on-line documentation of all activity relating to billing and follow up efforts for each account, utilizing established guidelines. • Responsible to read and understand all Advocate Aurora Health policies and departmental collections policies and procedures. Demonstrate proficiency in proper use of the software systems employed by AAH. • This position refers to the supervisor for approval or final disposition such as: recommendations regarding handling of observed unusual/unreasonable/inaccurate account information. Approval needed to write off balance’s according to corporate policy. Issues outside normal scope of activity and responsibility. MINIMUM EDUCATION AND EXPERIENCE REQUIRED • Level of Education: High School Diploma or General Education Degree (GED) • Years of Experience: Typically requires 1 year of related experience in medical/billing reimbursement environment, or equivalent combination of education and experience. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (KSA) • Must perform within the scope of departmental guidelines for productivity and quality standards. • Works independently with limited supervision. • Accountable and evaluated to organization behaviors of excellence • Basic keyboarding proficiency. • Must be able to operate computer and software systems in use at Advocate Aurora Health. • Able to operate a copy machine, facsimile machine, telephone/voicemail. • Ability to read, write, speak and understand English proficiently. • Ability to read and interpret documents such as explanation of benefits (EOB), operating instructions and procedure manuals. • Preferred but not required knowledge of medical terminology, coding, terminology (CPT, ICD-10, HCPC) and insurance/reimbursement practices. • Ability to communicate well with people to obtain basic information (via telephone or in person). This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Create and manage social media content, assist with digital marketing initiatives, develop graphics and videos, support communications efforts, and perform administrative tasks in a social media internship. | Must be an enrolled college student (incoming junior or senior) pursuing a related bachelor's degree, with strong communication skills, teamwork, attention to detail, and basic computer proficiency, with no experience required. | Department: 10623 Advocate Aurora Health Corporate - Workforce Development Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: The internship will take place June 1st-August 7th 2026. Interns will be scheduled to work 30-40 hours per week, Mon-Fri business hours. This is a remote, work from home position. Remote work is currently only approved for residents living in the following states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay Range $20.00 - $20.00 This Internship provides practical work experiences to college students assigned to the system Public Consumer Experience department that supports Advocate Health’s organizational strategies. The intern will be exposed to a variety of areas in the social media field such as: content creation, community management, design, writing copy, video creation, analytics and more. This function supports the alignment of business objectives with team members and management in designated business units. The department will further develop specific job standards and guidelines for the internship role. Major Responsibilities: • Produce social media posts for Twitter, Facebook, Instagram and Pinterest, including graphics, written content, videos, etc. • Monitor social media activity on Advocate's branded accounts, including reviews, messages, comments, etc. • Design graphics for Pinterest and Instagram and infographics for Advocate's brand journalism website, healthenews. • Assist with social and digital marketing campaign initiatives. • Boost writing and editorial skills by assisting on a variety of external communications initiatives. • Enhance business acumen by building relationships with administrative managers, directors and other department members. • Assist with ideation of social media initiatives. • Potential to go on-site for social media events, promotions and partnership activations • Social intern will get exposure and relationship building with vendors. • Social intern will help develop content and/or translate provided content/messages into compelling, concise, targeted and easy to understand original copy that is appropriate for the audience and communication vehicle, • including newsletters, video and web. • Social intern will have opportunities for portfolio development. • Social intern will ensure copy tone and styles are consistent with visual tone, style and brand guidelines and serves as a proofreader for own work and the work of other copywriters. • Social intern will get exposure to creative marketing, digital asset creation, art direction, video production, portfolio development, writing copy, storyboard creation, sourcing talent for photo shoots. • Boost writing and editorial skills by assisting on a variety of external communications initiatives, including writing for Advocate Aurora’s daily health and wellness website, health enews, which involves interviewing and • interacting with physicians and clinicians on a regular basis. • Social intern will respond to telephone calls, applicants, emails, visitors, etc. • Social intern will track and update reports as necessary. • Social intern will help with administrative duties, assist support staff with meetings, retreats, etc. • Social intern may participate in the development of programs, processes or applications. • Social intern will assist in preparing information and research materials; create and maintain presentations. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • Enrolled in an accredited College or University as Incoming Junior or Incoming Senior Pursuing Bachelor’s degree in Communications, Public Affairs, Marketing, Brand, or related field. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Interest in pursuing a career in Public Affairs and Marketing • Ability to recognize and maintain confidentiality of information • They must have strong communication skills, both written and oral. • They should be customer service-oriented and learn techniques to best serve clients. • Ability to take direction well, work independently and be motivated self-starters. • Current enrollment at a regional accredited college or university. Interns are expected to be in the process of obtaining an undergraduate degree as an incoming Junior or Incoming Senior. • Grade point average of at least 2.5. • Experience using various computers/software systems including Word, Windows based mainframe • Demonstrated ability in successfully completing tasks. • Strong teamwork skills. • Strong attention to detail. • Effective multitasking and prioritization skills. • Strong computer skills, including proficiency with Excel, MS Word, Outlook. • Must demonstrate integrity, maturity, dependability, a positive attitude and enthusiasm. • Sound judgement and decision making ability. • Physical Requirements and Working Conditions: • Each department will develop mental/physical requirements from the job standards and guidelines. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Manage and validate clinical trial data, develop and implement training and documentation, support clinical project coordination, and oversee database maintenance. | Bachelor's degree with clinical research experience or equivalent, preferably in healthcare or cancer care, with preferred clinical research certification. | Department: 80096 Carolinas Medical Center - LC: Clinical Trials: Morehead Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is a remote position; Monday- Friday daytime hours Experience in data entry and/or data management preferred. Accepting applications from candidates residing in these states: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA Pay Range $28.05 - $42.10 Essential Functions Reviews data entered on AHWFBCCC investigator-initiated research studies for quality control and data entry compliance · Collaborates in development, testing, and validating clinical trial databases, including associated documentation · Develops and implements CTMS and data entry training to study conduct sites · Provides input in collaboration with other members of the AHWFBCCC Data Coordinating Center on annual reports as required by the AHWFBCC DSMC · Works with stakeholders on development of reports in support of the quarterly sponsor-led team and Data Coordinating Center meetings · Provides data entry support and guidance to study conduct sites, utilizing available tools, and assists with technical problem solving · Oversees maintenance of clinical trials database and case report forms with a sponsor role perspective including data lock · Contributes to the compilation, organization, and production of protocols, clinical study reports, regulatory submissions (FDA annual reports), or other controlled documentation · Writes work instruction manuals, data capture guidelines, or standard operating procedures · Validates clinical databases in collaboration with the statistician · Generates data queries based on validation checks or errors and omissions identified during data entry to resolve identified discrepancies in preparation for various project deliverables and database lock · Develops project-specific data management plans that address areas such as data coding, reporting, or transfer, database locks, and workflow processes · Develops data quality reports for applicable entities such as Principal Investigators, the Data Coordinating Center, and Data Safety Monitoring Committee · Reviews study-related reports, enrollment updates, and amendments · Conducts site initiation training for IIR studies including external sites · Manages database access for internal and external site users · Manages efforts of project teams and vendors to meet project data milestones and specimen processing · Leads team meetings and produce detailed meeting minutes · Assist the clinical project manager in overall coordination of IIR studies from start to finish. Physical Requirements Primarily works in an office setting. Requires full range of body motion; sitting for extensive periods of time; walking, standing, reading, and writing/keyboarding. Occasionally lifts and carries items weighing up to 35 pounds. Requires corrected vision and hearing within normal range. Must speak and read/write clearly in English. Must be able to be mobile within the entire healthcare system and other locations that participate in LCI clinical trials. Education, Experience and Certifications Bachelor's Degree and 1 year of clinical research experience with a pharmaceutical company or Contract Research Organization (CRO) or equivalent experience required; or Master's Degree and 0-1 year of clinical research experience with a pharmaceutical company or Contract Research Organization (CRO) or equivalent experience required; or a minimum of 3 years clinical research experience with a pharmaceutical company or Contract Research Organization (CRO) or equivalent experience required with no degree. Health/Science degree preferred. Previous experience in a healthcare setting preferred, especially cancer care and/or clinical research. Certification in clinical research (SoCRA, ACRP, RAPS, etc.) preferred. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Perform medical coding of provider services, process billing charges, reconcile claims, and communicate coding issues with providers. | High school diploma, minimum 1 year coding experience, CPC or equivalent coding credential, knowledge of medical coding and billing regulations. | Department: 13338 Enterprise Revenue Cycle - Charge Capture: Surgery/Medical Education Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is a Remote position - Accepting applications from candidates residing in these states: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA Pay Range $23.65 - $35.50 Essential Functions Performs ICD and CPT coding of provider (professional) services and verifies that all requisite charge information is entered. Appends all modifiers. Ranks CPT codes when multiple codes apply. Assigns Evaluation and Management (E/M) codes. Performs reconciliation process to ensure all charges are captured. Processes automated or manually enters charges into applicable billing system. Researches, answers, and processes all edits associated with claim and coding submission. Adheres to department guidelines for timeliness of processing charges and communicates with team members and practice management on an ongoing basis to ensure these guidelines are met. Communicates with providers related to coding issues that are of mid to intermediate complexity. Including face to face interaction and education with providers. Applies modifiers and appropriate ranking to encounters with multiple codes. Physical Requirements Works in a fast-paced office/hospital environment. Work consistently requires sitting and some walking, standing, stretching, and bending. Education, Experience and Certifications High School Diploma or GED required. Minimum of 1 year of coding experience required. CPC or equivalent coding credential required. Maintain coding certification (CPC, CCS, RHIT, RHIA). Working knowledge of coding, medical terminology, anatomy, and physiology. Knowledge of and the ability to apply payer specific rules regarding coding, bundling, and adding appropriate modifiers Understanding of and familiarity with regulatory guidelines including NCDs and LCDs. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Assign CPT and ICD codes for moderate to high complexity cases, process charges, communicate coding issues with providers, and ensure accurate billing. | Minimum 2 years coding experience, CPC or equivalent certification, extensive knowledge of coding, medical terminology, anatomy, physiology, and payer-specific rules. | Department: 10413 Enterprise Revenue Cycle - HB Non Government Payer Follow Up Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote Position M-F Core hours Accepting applications from candidates in these states: AL, CO, FL, GA, ID, KS, KY, ME, MI, NC, SC, VA, VT, WA Essential Functions Subject matter expert in at least one specialty, e.g., oncology, gynecology, surgical coding (not including primary care procedures) and infusion coding including chemotherapy and infusions involving multiple drugs. Assigns CPT and ICD codes in cases of moderate to high complexity. Reads, interprets and assigns CPT codes from provider documentation, e.g., infusion record or operative report. Performs ICD and CPT coding of provider (professional) services and verifies that all requisite charge information is entered. Appends all modifiers. Ranks CPT codes when multiple codes apply. Assigns Evaluation and Management (E/M) codes. Performs reconciliation process to ensure all charges are captured. Processes automated or manually enters charges into applicable billing system. Researches and analyzes coding and payer specific issues. Processes charges on a timely basis and communicates with team members and practice management on an ongoing basis. Communicates with providers related to coding issues that are of moderate to high complexity. Including face to face interaction, explaining coding rationales, and education with providers. Physical Requirements Works in a fast-paced office/hospital environment. Work consistently requires sitting and some walking, standing, stretching, and bending Education, Experience and Certifications High School Diploma or GED required. Minimum of 2 years of coding experience required. CPC or equivalent coding credential required. Maintain coding certification (CPC, CCS, RHIT, RHIA). Extensive knowledge of coding, medical terminology, anatomy, and physiology. Extensive knowledge of and the ability to apply the payer specific rules regarding coding, bundling, and adding appropriate modifiers. Pay Range $24.85 - $37.30 Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care