Amazon Web Services, Inc.

Lead product management and digital transformation initiatives including backlog prioritization, roadmap management, and cross-team collaboration to deliver cloud-native software solutions. | Over 10 years of product management experience with strong technical proficiency but no direct experience with AI/ML, large language models, or AWS cloud technologies. | DESCRIPTION As a Senior Product Manager-Technical on the Customer Success (CS) Intelligence team within the AWS Specialists & Partners (ASP) org, you will architect and drive the development of AWS' next-generation CS intelligence stack and AI-powered agents. This dual mandate encompasses building a unified data foundation that enables real-time visibility into AWS service usage and customer value realization, while pioneering autonomous CS agents that proactively drive adoption and business outcomes for customers. You will transform AWS' post-launch customer journey through intelligent automation, predictive insights, and scalable agent-led workflows that set new standards for enterprise customer success. Working backwards from our vision of agent-led customer success, you will collaborate with service teams across AWS, field & marketplace services engineering, data science, UX, and operations teams to create an integrated intelligence platform that combines customer telemetry, service analytics, and AI capabilities. This foundation will power a new class of CS agents that can autonomously monitor health, trigger interventions, and accelerate value realization across AWS' service portfolio. Your work will directly impact AWS' ability to systematically drive and measure customer success at scale. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Key job responsibilities Strategy & Product Management: • Architect the vision and roadmap for AWS' unified CS intelligence stack, combining real-time telemetry, predictive analytics, and autonomous agent capabilities • Contribute to the product vision and roadmap for CS agents that support both direct and partner-led customer success motions • Design comprehensive agent systems that transform post-launch customer journeys through intelligent automation and proactive intervention • Define data architecture and governance frameworks that enable secure, scalable intelligence capabilities across AWS services • Develop success metrics to measure agent effectiveness, learning, and business impact across direct and partner-led engagements Execution & Delivery: • Contribute to delivery of AI initiatives by writing clear Business Requirement Documents (BRDs), PRFAQs, user stories, and acceptance criteria • Manage dependencies and unblock your team in a matrixed operating model by tracking dependencies, risks, and go/no-go decisions to ensure timely feature releases • Oversee post-launch outcomes by conducting A/B experiments at scale, surfacing adoption gaps, and driving corrective measures • Design and deploy feedback mechanisms that enable continuous learning and optimization across agent workflows • Lead agent pilots and testing programs to validate effectiveness and scalability Stakeholder Management & Communication: • Collaborate with engineering and other AWS teams to align on agent architecture and integration approach • Drive alignment on integration approaches with existing AWS systems while maintaining enterprise-grade security standards • Conduct Voice of the Customer activities through interviews, focus groups, and surveys to capture field/account team/partner inputs and validate prototypes • Communicate regularly on status & progress through written briefings, demos, and stakeholder reviews; help develop training materials and release notes to support adoption About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS • 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience • Deep understanding of large language models, agent architectures, and modern AI/ML frameworks • Proven track record designing and implementing data platforms that enable automated workflows • Strong technical background in computer science, ML/AI, or related field • Experience delivering complex technical initiatives in enterprise environments PREFERRED QUALIFICATIONS • Experience developing, deploying and managing AI products at scale • Knowledge of AWS or cloud technologies • Experience developing unified intelligence platforms that serve diverse stakeholders • MBA or equivalent experience in technical product strategy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Mountain View - 173,900.00 - 235,200.00 USD annually USA, CA, San Francisco - 173,900.00 - 235,200.00 USD annually USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Support AWS Startup Leaders by managing calendars, coordinating travel, organizing meetings, and improving processes to enhance organizational efficiency. | Minimum 5+ years of senior leadership support experience, expertise in calendar management, travel coordination, and process improvement, with experience working in fast-paced, global environments. | DESCRIPTION The AWS Startups organization is looking for a flexible, proactive, multi-tasking Executive Assistant who wants to be part of a collaborative, innovative, customer-obsessed, multi-functional team. We are looking for someone who is motivated by helping leaders and their teams operate with greater efficiency to support AWS Startup Leaders. This position is located in Seattle, WA. In this role, you will have the opportunity to work with a multi-functional, global team and will support AWS Startup Leaders by managing and optimizing calendars, supporting travel, and participating in team leadership meetings to drive effective follow-up to key actions and projects. This role will require the ability to manage multiple requests and priorities simultaneously, meet deadlines, and show flexibility to change direction when needed. You will apply your curiosity, business acumen, and strong judgement to effectively prioritize work and react with appropriate urgency to emerging situations. Bias for action, willingness to roll up your sleeves, and the ability to effectively communicate and collaborate across all levels of the organization will support your success in this role. A high level of integrity and discretion in handling confidential information is crucial. Anticipate needs and triage meeting requests based on strategic priorities Ensure time is allocated effectively for decision-making, team management, and external engagement Track outcomes for 1:1s, leadership meetings, all-hands sessions, and external engagements Contribute to initiatives that drive team collaboration, transparency, and organizational health Partner with leaders and key stakeholders to track organization-wide initiatives, and key deliverables Establish new and improve existing administrative systems and processes Maintain professionalism and discretion in all interactions. Key job responsibilities • Provide seamless support to AWS Startup Leaders on organizational priorities; • Proactively manage calendar(s) with attention to accuracy, detail, and allocation of time to promote productivity; recognizing the need to re-prioritize as appropriate; • Coordinate domestic and international travel in compliance with existing policies and procedures, ensuring effective use of time and resources; • Organize and manage meetings, off-sites and team-based events; • Understand business priorities and proactively look for ways to improve processes to create efficiency and scale for the leadership team, ranging from organizational communication mechanisms to tools to planning meetings; • Plan the annual organizational calendar and facilitate the integration and prioritization of emerging priorities; • Track and help drive completion of key deliverables and follow up on tasks; • Review and copy-edit business documents, communications, and presentations with a high level of accuracy; • Support and, at times, manage small to medium projects based on organizational needs and professional development interests; • Build relationships and work collaboratively with Executive Assistants throughout the team and across the company; and • Proactively look around corners and take the initiative to alert leaders on future actions required of them, potential scheduling conflicts and other forward-looking items About the team Trusted by more startups around the world, AWS makes the power of cloud computing accessible for all by giving founders everywhere access to the same technology that powers the world’s largest companies. The Startup organization is comprised of experts that are passionate about startups. We engage with founders, venture capitalists, angel investors and work with technical, product and go-to-market teams at some of the most exciting companies on the planet. With nearly 20 years of experience gained from supporting hundreds of thousands of startups that have come before, we help founders prove that their world-changing ideas are possible, at any stage of growth or level of funding. This is why more startups, and over 80% of unicorns, build on AWS. BASIC QUALIFICATIONS • 5+ years of senior level leadership support experience • Experience with executive level calendar management • Experience with domestic or international travel coordination • Experience leading process improvements PREFERRED QUALIFICATIONS • 7+ years of senior level leadership support experience • Experience designing processes to maximize efficiency • Experience working with large global teams • Experience in a fast-paced, high-tech company Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

Designing and implementing cloud-based healthcare data platforms and analytics solutions. | Extensive experience in healthcare data, cloud infrastructure, analytics, and leadership, but lacks specific defense sector experience, security clearance, and the specialized cloud architecture skills required for the AWS Solutions Architect role. | DESCRIPTION Application deadline: Feb 17, 2026 Do you like helping the U.S. Army implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative skills to launch a project on a trajectory to success? Must be willing to travel within the US and Overseas 35%. Come join our team as a Solutions Architect and help us accelerate our growing U.S. Department of Defense business as part of the World Wide Public Sector practice. This is an excellent opportunity to join Amazon’s truly innovative technical teams, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere. In this role, you will have the opportunity to help shape and deliver on a strategy to build broad use of Amazon's utility computing web services (e.g., Amazon DynamoDB, Amazon S3, Amazon EC2, and Amazon CloudFront) directly with customers and our ecosystem of system integrators and solution providers. Your broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects; defining implementation architectures, responding to RFPs, developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform; and being a subject matter expert on security as it relates to customer applications and services. You will provide thoughtful technical design and offer sensitivity to our customer needs in the Defense markets for cloud computing working with a truly innovative sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will have the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. You should apply to this role if you are passionate about: • Creating, building, educating, training and designing cloud computing architectures for our Defense Department customers. • Our company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers. • Deep-dive technical discussions around design and the curiosity to keep your technical skills current while maintaining a pulse on industry trends This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. A day in the life This team works with Army customers at various locations throughout the US and overseas. We listen to customer requirements, analyze and determine potential solutions, then assist Army customers to achieve their cloud goals. About the team About AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS • 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience • 3+ years of design, implementation, or consulting in applications and infrastructures experience • 10+ years of IT development or implementation/consulting in the software or Internet industries experience • Current, active US Government Security Clearance of Secret or above PREFERRED QUALIFICATIONS • 5+ years of infrastructure architecture, database architecture and networking experience • Experience working with end user or developer communities • Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients • Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures • Executive Speaking and Presentation Skills White board, small and large group presentations • Technical – Web Services development/deployment experience, cloud computing • Operational – Web site/services operations, management, and security • Economic and business – RFP/Acquisition support; Technical architecture; understanding market trends; cost benefit analysis • Advisory/Consulting experience with Defense Department customers Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CO, Denver - 153,600.00 - 207,800.00 USD annually USA, NC, Raleigh - 153,600.00 - 207,800.00 USD annually USA, TN, Nashville - 145,900.00 - 197,400.00 USD annually USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

Leading organizational strategy development, cross-team orchestration, and implementing AI-driven operational improvements. | Over 10 years of program management, experience working with senior leadership, and expertise in process automation and data-driven decision-making. | DESCRIPTION Our vision in the Applied AI Solutions Go-To-Market team is to be a leading provider of AI and Agentic business applications, leveraging Amazon's unique experience and expertise, used by millions of companies around the world to manage their day-to-day operations. Our mission is to accelerate our customers' businesses by delivering intuitive and differentiated technology solutions that solve enduring business challenges. We approach this challenge by blending vision with curiosity, and Amazon's real-world experience, to build opinionated, turn-key solutions. We are seeking an experienced Principal Program Manager, Strategic Planning to join the Applied AI Solutions GTM acceleration team and work closely with senior leaders to ensure organizational alignment and achievement of strategic goals. This role will be pivotal in driving operational excellence, implementing AI-driven workflows, and ensuring seamless execution of our rhythm of business while serving as a force multiplier for leadership. This function will accelerate the Applied AI Solutions GTM strategy and growth through strategic initiatives that transform our organizational capability and operational excellence. You will serve as the organizational "connective tissue," synthesizing insights and aligning business rhythms across organizations. This position requires a strong understanding of internal AWS business dynamics and planning processes, the ability to make data-driven decisions, and a bias for action to implement strategies that enhance performance with speed. You will anticipate organizational needs 2-3 quarters ahead, proactively preparing leadership for upcoming decisions through strategic foresight and scenario planning. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Key job responsibilities • Strategic Planning & Business Rhythm • Cross-Functional Orchestration • Strategy Development • Stakeholder Management & Influence • Innovation & Continuous Improvement • Change Management • Leveraging AI to transform Organizational Capabilities • Operational Excellence About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS • 10+ years of program or project management experience • 10+ years of managing, analyzing and communicating results to senior leadership experience • 7+ years of working cross functionally with tech and non-tech teams experience • Experience implementing repeatable processes and driving automation or standardization • Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS • MBA • Experience working with, presenting to and influencing senior executives up to VP level • 7+ years of change management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Mountain View - 152,600.00 - 206,500.00 USD annually USA, CA, San Francisco - 152,600.00 - 206,500.00 USD annually USA, IL, Chicago - 137,600.00 - 186,200.00 USD annually USA, NY, New York - 152,600.00 - 206,500.00 USD annually USA, TX, Austin - 137,600.00 - 186,200.00 USD annually USA, VA, Herndon - 137,600.00 - 186,200.00 USD annually USA, WA, Seattle - 137,600.00 - 186,200.00 USD annually

Own and deliver large-scale, cross-organizational technical programs supporting strategic partnerships, ensuring alignment, technical excellence, and effective communication. | Extensive experience in managing large technical programs, deep AWS and cloud fundamentals knowledge, and proven ability to influence stakeholders without direct authority. | DESCRIPTION The newly created Amazon’s Partnership Acceleration & Co-innovation Team is responsible for delivering corporate strategy, formulating strategic deals that accelerate the partnerships, and value maximizing through technical and business adoption. We are seeking an innovative, strategic, and results-oriented leader who will partner with the STO to manage the business operations and long term strategy for this impactful organization. We are seeking a Principal Technical Program Manager to own large, cross-organizational technical programs supporting strategic partnerships. These programs span multiple Amazon and AWS teams and require coordination across engineering, security, finance, legal, procurement, and business leadership. In this role, you will translate partnership commitments into executable technical and operational plans, ensure solutions meet AWS architectural and operational standards, and provide clear, accurate communication to senior internal leaders and external partners. The role requires deep, hands-on technical knowledge of AWS architectures and best practices, as well as exceptional written and verbal communication skills. Key job responsibilities Own complex, cross-org programs end-to-end • Own program definition and delivery, including charter, success metrics, roadmap, milestones, dependencies, risks, and decision points. • Drive alignment across organizations that do not share reporting lines; manage competing priorities and unblock critical path issues. • Ensure programs transition cleanly into steady-state ownership and operations. Provide technical leadership and architectural judgment • Engage deeply on architecture, integration, and operational design across security, reliability, scalability, cost, and observability. • Apply AWS best practices and Well-Architected principles to evaluate tradeoffs and identify gaps. • Partner with architects, principal engineers, and service teams to converge on solutions that are robust, supportable, and operable. Executive communication and writing • Own executive-ready narratives, including options, tradeoffs, risks, dependencies, and clear decision asks. • Produce high-quality written artifacts (one-pagers, six-pagers, decision memos, operating reviews). • Communicate complex technical issues clearly to mixed audiences, including senior internal leaders and external partner executives. • Proactively surface risks and manage expectations. Build mechanisms that scale • Create and institutionalize mechanisms that improve cross-org execution, such as governance forums, decision logs, and readiness criteria. • Identify recurring failure modes and address them through durable process, tooling, and ownership models. • Raise program management maturity by improving planning, execution, and decision-making practices. Principal TPM scope • Drive operating reviews and establish program health metrics. • Build and maintain multi-quarter plans, dependency maps, and critical paths. • Define team interfaces, launch criteria, operational handoffs, and runbooks. • Manage delivery risk, including phased delivery, rollback planning, and launch readiness. • Mentor TPMs and raise the bar through coaching and strong written narratives. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS • Experience demonstrating technical breadth in AWS and/or cloud fundamentals • Experience in verbal and written communication for executive level leaders • 8+ years owning large-scale technical programs across multiple teams and senior stakeholders. • Demonstrated ability to influence without authority in complex, ambiguous environments. PREFERRED QUALIFICATIONS • 8+ years of defining and executing against program timeline & requirements experience • Deep familiarity with AWS services and architectural best practices; experience applying Well-Architected principles in production environments. • Experience delivering programs tied to strategic partnerships or enterprise commitments. • Track record of building durable mechanisms that improve execution quality over time. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

Conduct site assessments, perform risk analysis, influence design standards, investigate failures, ensure compliance, and collaborate across teams to support AWS data center infrastructure. | Requires a Mechanical or related engineering degree and at least 4 years of data center or carrier-class telecommunications design, engineering, or operations experience. | DESCRIPTION AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Are you an engineer with a passion for data center design and looking for a challenge to chart your own course? If so, we are looking for you to help us make history. AWS data centers are the foundation upon which our software and services operates to meet the growing demands of our customers. This role provides the opportunity to collaborate with business development, design engineers, data center operations professionals, external vendors and consultants, and other cross-functional teams to assess and select colocation facilities that meet our business requirements. You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure. You will work directly with internal business teams and with colocation vendors to identify, document, and resolve any operational/design deficiencies which could impact a site’s capability or availability. You will have opportunities to influence standards for data center products, build and improve processes, and to guide the direction of our colocation data center portfolio on a global scale. So, if you are a strong leader with solid data center mechanical, electrical, plumbing, and structural (MEPS) infrastructure design engineering experience, Amazon will present a fast paced, fun, and exciting work environment that is unique in every aspect and offers an exceptional rewarding opportunity for you. Key job responsibilities • Conduct site assessments against AWS standards for collocation data centers, legacy facility upgrades, and general capital endeavors. • Perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service. • Influence AWS’ design and specification requirements to meet our business needs for AWS colocation products. • Investigate and document root-cause failure analysis associated with infrastructure and equipment failures. • Work with vendors and local agencies having jurisdiction to ensure compliance with federal, state and municipal requirements and codes. • Collaborate with engineering, operations, and commissioning teams to properly test and validate the installation, operation, and performance of critical electrical/mechanical/fire suppression/controls systems/structural systems. • Support Operations, data scientists and other business partners to determine utilization, efficiency, and performance analysis on critical systems. - Travel to Data Center sites as required - International & Domestic (up to 50%) • Conduct site assessments against AWS standards for collocation data centers and telecommunications facilities within the region. • Reviews vendor critical infrastructure designs and perform risk analysis and availability calculations for vendor owned and operated collocation data center’s infrastructure to determine fit-for-use/fit-for-service for AWS cloud compute and networking services. A day in the life Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. Colo Regional Engineers: • Possess strong engineering judgement and are able to provide recommendations despite uncertainty. • Are detail and data oriented. • Manage engineering projects and consultants. • Build trust and relationships with different stakeholders. • Be inclined to get into the field to see things up close. About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS • Engineering degree in Mechanical or related discipline • 4+ years experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure. PREFERRED QUALIFICATIONS • Master’s degree in engineering • 8+ years cumulative data center design experience • PE or EIT • Prior project management experience; PMP, PMI Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.