Altice USA

Lead and manage a software development team to deliver AI-powered customer engagement platforms using Google Cloud technologies. | Bachelor's degree in CS or related field, 5+ years managing software development teams, experience with Google Cloud and DevOps practices. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary We are seeking a Manager, Product Development to lead the design and delivery of next-generation customer engagement platforms, leveraging Google Cloud’s Customer Engagement Suite (CES). This role is instrumental in driving digital CX transformation by integrating AI-powered tools like Dialog Flow, Contact Center AI (CCAI), Vertex AI, Apigee, and Big Query to build scalable, intelligent, and personalized customer service experiences. You will work with a high-performing team of developers, cloud architects, and business stakeholders to modernize customer interaction channels - from call centers to digital self-service. This position requires a mix of strong technical and functional skills, leadership ability, and a deep understanding of agile software development practices. Responsibilities • Lead, mentor, and manage a team of software developers and automation engineers, promoting a culture of collaboration, innovation, and continuous improvement. • Champion the implementation of scalable, secure, and intelligent CX platforms across multiple channels (voice, chat, SMS, app, web). • Set clear goals and expectations, conduct regular performance reviews, and support the professional development of team members. • Strong stakeholder management skills across business and technical teams. • Hire and onboard new team members as needed. • Closely manage the software development lifecycle, ensuring the timely delivery of high-quality software that meets customer and business requirements. • Work closely with product managers, designers, and QA to prioritize backlogs and plan bi-weekly sprint releases. • Manage project timelines, risks, and resources effectively. • Provide architectural and technical direction, participate in code reviews, and ensure adherence to best practices and coding standards. • Advocate for engineering excellence, including test automation, CI/CD pipelines, and performance monitoring. • Evaluate and recommend tools, technologies, and frameworks to enhance development efficiency. • Implement and refine agile methodologies (e.g., Scrum or Kanban) to improve team velocity and productivity. • Track and report on key metrics related to software quality, delivery, and team performance. • Identify areas for improvement in development processes and implement best practices. Qualifications • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. • Minimum 5 years of experience in technically managing the software development, automation, and tools. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Experience mentoring developers and fostering a high-performing team culture. • Experience with Google Cloud capabilities. • Thorough understanding of software methodologies and DevOps practices. • Experience with implementing and optimizing CI/CD Pipelines. • Good intuition for software design, actively looking to learn from other teams and projects. • Demonstrated experience solving performance and data issues by applying experience/knowledge. • The person should be located in Dallas/Fort Worth area, ready for the hybrid work culture. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Lead and manage software development teams to deliver AI-powered customer engagement platforms using Google Cloud technologies. | Bachelor's or Master's in Computer Science or related field, 5+ years managing software development teams, experience with Google Cloud and DevOps practices. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary We are seeking a Manager, Product Development to lead the design and delivery of next-generation customer engagement platforms, leveraging Google Cloud’s Customer Engagement Suite (CES). This role is instrumental in driving digital CX transformation by integrating AI-powered tools like Dialog Flow, Contact Center AI (CCAI), Vertex AI, Apigee, and Big Query to build scalable, intelligent, and personalized customer service experiences. You will work with a high-performing team of developers, cloud architects, and business stakeholders to modernize customer interaction channels - from call centers to digital self-service. This position requires a mix of strong technical and functional skills, leadership ability, and a deep understanding of agile software development practices. Responsibilities • Lead, mentor, and manage a team of software developers and automation engineers, promoting a culture of collaboration, innovation, and continuous improvement. • Champion the implementation of scalable, secure, and intelligent CX platforms across multiple channels (voice, chat, SMS, app, web). • Set clear goals and expectations, conduct regular performance reviews, and support the professional development of team members. • Strong stakeholder management skills across business and technical teams. • Hire and onboard new team members as needed. • Closely manage the software development lifecycle, ensuring the timely delivery of high-quality software that meets customer and business requirements. • Work closely with product managers, designers, and QA to prioritize backlogs and plan bi-weekly sprint releases. • Manage project timelines, risks, and resources effectively. • Provide architectural and technical direction, participate in code reviews, and ensure adherence to best practices and coding standards. • Advocate for engineering excellence, including test automation, CI/CD pipelines, and performance monitoring. • Evaluate and recommend tools, technologies, and frameworks to enhance development efficiency. • Implement and refine agile methodologies (e.g., Scrum or Kanban) to improve team velocity and productivity. • Track and report on key metrics related to software quality, delivery, and team performance. • Identify areas for improvement in development processes and implement best practices. Qualifications • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field. • Minimum 5 years of experience in technically managing the software development, automation, and tools. • Proven ability to lead cross-functional teams and manage multiple projects simultaneously. • Experience mentoring developers and fostering a high-performing team culture. • Experience with Google Cloud capabilities. • Thorough understanding of software methodologies and DevOps practices. • Experience with implementing and optimizing CI/CD Pipelines. • Good intuition for software design, actively looking to learn from other teams and projects. • Demonstrated experience solving performance and data issues by applying experience/knowledge. • The person should be located in Dallas/Fort Worth area, ready for the hybrid work culture. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Plan, coordinate, and execute local events to support sales teams and drive lead generation, while managing event logistics and reporting performance metrics. | 5+ years experience in event coordination or sales environment, strong leadership and communication skills, proficiency with CRM tools, and ability to work nights/weekends with travel. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The OMS Account Manager is responsible for identifying, coordinating, and executing hyper local events that align with Optimum’s growth strategy. This role supports multiple sales organizations- including MDU, Retail, D2D, B2B and SMB not excluding communication alignment with Field Services – by securing opportunities for brand engagement and assist in driving sales performance. This position ensures the success of events through planning, coordination and training while working cross functionally with sales teams. The OMS Account Manager reports directly to the OMS Events Manager. This role plays a vital role in supporting lead generation and sales conversion efforts by assisting sales teams with event planning, execution and follow-up. The ideal candidate thrives in a fast-paced environment, excels at relationship building, and possesses strong organizational and communication skills. Responsibilities Event Identification & Planning • Proactively identify and secure hyperlocal events that align with Optimum's growth and market expansion strategies • Develop partnerships with key community stakeholder’s, including HOA's comma MDU properties, city officials, new businesses, and new housing developments to secure event opportunities. • Collaborate with internal teams to create a market event calendar that includes sponsorships, pop-up events, networking functions, and outreach campaigns • Partner with construction teams, government affairs, and sales channels to align events with new Fiber project build, special market offers or retention exercises Event Execution & Coordination • Coordinate event logistics, including staffing, setup, branding, and materials to ensure all events meet company standards • Ensure alignment between event execution and sales strategies by working closely with retail, D2D, B2B, and SMB teams to drive on site sales and lead generation • Provide on-site leadership at events to ensure smooth operations, branding consistency, exemplary customer experience/escalation management and maximum ROI impact • Serve as the primary liaison between event partners, vendors and internal teams Sales Team Support & Training • Facilitate sales leads through event execution and customer engagement • Train and support sales teams on how to maximize event opportunities, engage with potential customers, and build community relationships outside of traditional sales environments • Educate teams on network advantages and network improvements in our local market • Educate teams on ethical sales representation, brand positioning and best practices for customer engagement in the field • Assist sales teams in capturing, qualifying, and following up on leads from events to drive post events conversions. Performance Tracking & Reporting • Schedule, track, and report event performance metrics including attendance, engagement, leads generated, and sales conversions • Provide detailed event recaps and insights to leadership to assess ROI and improve future event strategies • Maintain an up-to-date database of event leads and ensure proper follow-up processes with designated manager and sales team. Qualifications 5+ years of experience in the event coordination, sales environment, community engagement, sales operations, or a related field. • Strong leadership and coordination skills to work across multiple sales channels and teams • Excellent relationship building skills with community leaders, businesses and event partners • Proficiency in CRM tools (Salesforce preferred) for tracking leads and reporting • Ability work independently while managing multiple projects in a fast-paced environment • Excellent communication, presentation, and organizational skills • Must be available to work nights and weekends as needed for events • Reliable transportation required for frequent travel to event locations • Ability to walk and stand for extended periods during events • Ability to move equipment, supplies and materials to set up events Compensation & Incentives: • This role will be eligible for quarterly incentives based on events quality, lead generation, and event driven sales impact • Competitive salary with benefits and career growth opportunities within the optimum organization • This role plays a critical part in bridging community engagement and sales growth, ensuring optimum remains a trusted provider in the market while driving brand visibility and lead generation through well executed local events At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Manage and optimize product development leadership operations, coordinate cross-functional teams, drive process improvements, and lead strategic initiatives to enhance productivity and employee engagement. | 5+ years of business operations or product development experience, strong leadership and communication skills, financial and data literacy, project management expertise, and ability to manage multiple initiatives. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today!    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.   If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!   We are Optimum!Job Summary Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, secure business connectivity, or winning a massive multi-player name. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re  building a workforce that attracts and retains the best talent, not only to meet the needs of our customers and teammates, but that also reflects the diverse communities we serve. We are seeking a detail-oriented and empathetic Business Operations Manager for our Product Development function to be the key advisor to executive leadership, focused on making time management, information accessibility, and decision-making processes more efficient across 7 departments. Reporting to the SVP, Product Development, the Business Operations Manager is responsible for serving as the air traffic controller for Product Development’s leadership team, an integrator connecting work streams that would otherwise remain siloed, and a communicator linking the leadership team to the broader organization. The ideal candidate  will be a truth teller when leadership needs a wide-ranging view without turf considerations and a confidant without any organizational agenda. You will anticipate problems and will be especially sensitive to issues that require diplomacy, functioning as extra eyes and ears. Most importantly, the Business Operations Managers acts with the implicit imprimatur of the Product Development leadership team, which requires humility, maturity, and situational awareness. As a full-fledged member of the Product Development senior leadership team your success will ultimately be measured by your ability to drive sharp gains in our leadership team’s productivity, enterprise-wide impact, and employee engagement. Responsibilities Left hand of Product Development’s senior leadership with the ability to represent us when we are not in the room, while ensuring we are present where we can be most impactful Understand and amplify the vision for Product Development’s ways of working Ensure attainment of key results by monitoring leading indicators, aligning crossfunctional leaders to deliver and report results Driving force in how we show up for our people and stakeholders, always ensuring our communications are timely, compelling, and concise Lead special projects intended to level up Product Development operations Autonomously manage the cadence and rhythm of meetings, crafting the agenda, flow and content to drive alignment and decision making Drive program increments ensuring compliance with the processes Track Product Development commitments, holding us accountable to keep our promises to teammates and customers A force multiplier putting on a variety of hats as needed to enable Product Development’s leadership to scale Instigator of fun and gratitude for Product Development and our teammates across the company Qualifications Exhibits natural and intuitive stakeholder empathy Proven track record structuring strategic and tactical conversations, especially technical topics Experience contributing to Product and Technology strategic planning and gaining acceptance for key results in accordance with corporate objectives Go to expert for functional processes, people, and technology Data literacy in support of decision making Financial acumen to understand and articulate profits and losses, contributing as a leader in ROI and budget analysis Demonstrated commitment to ongoing learning and professional development Ability to write clear and concise emails, documents, and presentations that inspire action Exceptional communication, leadership, and interpersonal skills. Ability to make  informed decisions under pressure and effectively manage deliverables in support of an awesome employee experience Demonstrated ability to drive product development process improvements and optimize operational efficiency Project management skills and the ability to oversee multiple initiatives concurrently 5+ years of business operations or product development experience required At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.   If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.   We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.   The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.   Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.   This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.