Altera Digital Health Inc. Canada

Lead and coordinate major incident resolution, manage client expectations, and improve incident procedures. | Experience in incident management, healthcare or Microsoft environment, Azure, SQL Server, and strong communication skills. | Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Incident Manager - Canada Altera Digital Health About Us We are seeking an enthusiastic and results-oriented Incident Manager to join our dynamic global team. This is a fantastic opportunity to advance your career within a leading digital healthcare company. Apply today and discover how you can contribute to Altera's mission of improving healthcare outcomes. Job Responsibilities • Leads all efforts to resolve major incidents in a timely and effective manner • Takes responsibility for the performance of every individual deployed for major incident resolution, independently of their team of origin. • Acquires and leverages a full understanding of Service Level Agreements and operating protocols applicable to Diligent, its clients and their support partners. • Manages expectations and behaviors to ensure focus remains with resolving business impacts, avoids deflection of responsibility and finger pointing by all parties involved • Coordinates and supports the delivery of timely, thorough and accurate Root Cause Analysis reports. • Keeps visibility of existing business impacts and resolution avenues being pursued throughout incidents. • Owns, improves and maintains major incident procedures, including etiquette • Acts as a mentor for the team, guiding more junior staff in terms of how to manage client expectations. • Acts as the go-to person for that specific area of expertise for other team members Role Requirements • Healthcare experience is preferred. • Proven experience working within a Microsoft environment, including Azure. • In-depth knowledge of MS Operating Systems and SQL Server. • Proven experience in incident management, including critical situation management. • Excellent collaboration skills with the ability to work independently and proactively. • Confidence and assertiveness to control and guide calls, ensuring effective communication and resolution. Working Arrangements: • Standard workweek or as defined by assignment requirements. • Flexibility to work in a standard office environment or remotely. • Availability for after-hours, on-call support, and holidays as needed. • Expect on-call and after-hours work during peak times, including end of month/quarter/year; during these times, PTO is limited to meet business needs. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $74,000-$77,398 CAD Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com

Implement and configure Altera software solutions for healthcare clients, provide workflow consulting, manage client expectations, and support activation and utilization targets. | 2+ years healthcare implementation experience preferred, clinical or EHR background advantageous, SQL or SSRS reporting knowledge preferred, strong communication and project management skills required. | Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Overview In this remote Canadian role, you'll be cross trained to deploy numerous Altera applications to our clients. In addition, you'll learn to provide workflow consulting services to our clients by following a structured workplan that reflects our methodology through all phases of the implementation life cycle. Your efforts will ensure the successful implementation of our solutions. This is a remote role in Canada, with a preference for the Winnipeg, Canada area. Responsibilities • Implement Altera software at our Winnipeg client site • Perform all project workplan tasks in accordance with contracted project scope • Perform system configuration tasks and provide system configuration consultation to clients • Provide workflow consultation and guidance to clients • Identify and resolve, and/or escalate, system and workflow issues that arise throughout your implementation project. • Provide activation support; meet or exceed client utilization targets. • Set appropriate expectations with clients and manage them throughout the project life cycle. • Anticipate client needs; consistently place clients at the center your thinking; function as the client advocate. Qualifications Academic and Professional Qualifications: • Bachelor's degree or equivalent/years of experience required. Experience: • 2+ years healthcare implementation/configuration experience. • Clinical background preferred. • Technology background, i.e. background in SQL or SSRS reporting preferred. • EHR experience / workflow knowledge preferred. • Knowledge of our Sunrise application preferred. • Client presentation experience; strong written and oral communication skill set. • Project management experience; skilled at managing numerous key priorities simultaneously. • History of taking on roles, tasks and projects where quickly learning new info is required; a "quick study." Travel Requirements: • Up to 80% travel to the client site is required, if the candidate doesn't live in Winnipeg, Manitoba. Working Arrangements: • Remote role. Candidates may live anywhere in Canada, with preference for Winnipeg, due to client location. • Standard work week or as defined by assignment requirements. • May require after-hours, on-call support and/or holidays. • On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $57,810-$95,000 CAD Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth.com