Allegion

Lead cross-functional teams to improve business performance through metrics, problem solving, and continuous improvement. | 7+ years in operational excellence and data analytics, Lean Six Sigma certification, team leadership, and strong stakeholder management skills. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures. Process Improvement & Standards Manager-US Remote Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Job Summary: The Process Improvement & Standards Manager will lead a cross-functional team of data analysts and Lean/change specialists to accelerate business performance through aligned metrics, disciplined problem solving, and sustainable process improvement. This role is responsible for building a robust, cascading scorecard that flows from Business Operations Leadership to individual contributors; creating and sustaining a prioritized pipeline of analytics and improvement projects; rolling out Leader Standard Work across Business Operations; facilitating Rapid Improvement Events (RIEs), Kaizen events and problem-solving training; and coaching the team and business leaders through improvement projects to ensure results are delivered and sustained. What You Will Do: Strategy, scorecards & alignment • Define, design and implement a single, robust performance scorecard framework that cascades Business Operations Leadership goals through senior leaders to front-line teams and individual contributors. • Translate strategic objectives into measurable KPIs, targets and behaviors; ensure owners and cadences are defined for all metrics. • Build dashboards and visual management (digital and/or physical) to make performance transparent at all levels. • Establish data governance and metric definitions to ensure one version of truth. Analytics, project pipeline & delivery • Create and manage a prioritized pipeline of analytics and improvement projects aligned to strategic priorities (cost, quality, delivery, safety, customer experience). • Define intake, prioritization, business case, resourcing and handoff processes for analytics and improvement work. • Oversee delivery of analytics (insights, root-cause analysis, predictive models) and translate findings into actionable improvement plans. • Track project ROI and benefits realization; maintain project health and escalation protocols. Leader Standard Work, MDI & daily management • Lead the rollout and adoption of Leader Standard Work (LSW) across Business Operations including development of role-specific LSW, coaching models and audit/cadence mechanisms (Implementation of MDI throughout Business Operations). • Drive daily management practices (Gemba cadence, visual boards, huddles) to sustain improvements and accelerate decision making. • Design and monitor LSW/MDI compliance and improvement audits; use findings to close gaps and coach leaders. Continuous improvement, events & training • Plan, facilitate and/or sponsor RIEs, Kaizen events and structured problem-solving (A3, DMAIC, 8D or equivalent). • Develop and deliver problem-solving and Lean curricula for multiple audiences (managers, supervisors, frontline). • Support pre/post standard work, control plans and sustainment activities following events. Team leadership & coaching • Lead, mentor and grow a blended team of data analysts and continuous improvement practitioners. • Coach team members and business leaders through complex root-cause analysis, hypothesis testing and countermeasure selection. • Recruit, develop and retain high-performing talent; set clear objectives, KPIs and development plans. Stakeholder engagement & change management • Partner with Business Operations Leadership and cross-functional teams to align priorities, secure resources and remove barriers. • Apply change management practices to ensure adoption of new processes, roles and metrics. • Communicate progress, wins and lessons learned through executive summaries, reviews and visual performance tools. Operational responsibilities • Support functional value stream analyses, staffing models, process improvements and work optimization as needed. • Ensure all activities meet corporate EH&S and compliance requirements. What You Need to Succeed: • Bachelor’s degree in Engineering, Supply Chain, Data Science, Business Analytics, or related field. • 7+ years of combined experience in operational excellence/continuous improvement and data analytics; experience leading both analytics and Lean initiatives. • 3+ years’ experience managing or leading teams. • Demonstrated success creating and operating cascading scorecards, dashboards and governance for KPIs. • Strong analytical skills and experience with analytics tools and languages (SQL, Excel, Power BI/Tableau; Python/R preferred). • Lean Six Sigma certification (Green/Black Belt) or equivalent and practical experience facilitating Kaizen/RIEs and structured problem solving. • Excellent facilitation, presentation and stakeholder management skills; ability to influence at all levels. • Hands-on experience with ERP/WMS/TMS or other operational systems is a plus. Nice-to-have • Advanced degree in Engineering, Business Analytics, Operations or related field. • Experience in distribution, warehousing, logistics or manufacturing operations. • Experience with predictive analytics, process mining or advanced statistical methods. Working conditions & legal • Ability to travel up to 10%-Travel to sites and business units will be required. Why work with us • Opportunity to lead a visible, strategic function that directly impacts company performance and culture. • Strong professional development support and career growth opportunities. Allegion is a Great Place to Grow your Career if:  • You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. • You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  • You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!  • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: • Health, dental and vision insurance coverage, helping you “be safe, be healthy”   • Unlimited Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement   • Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards • Employee Discounts through Perks at Work  • Community involvement and opportunities to give back so you can “serve others, not yourself”  • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. • The expected Base Salary Range: $81,400-$135,000.The actual compensation will be determined based on experience and other factors permitted by law. • Bonus Eligible: Yes Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! How to apply: Submit your resume and a brief cover letter describing a recent project where you combined analytics and Lean methods to deliver measurable business results. Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please Allegion.com">contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

Lead initiatives to improve efficiency and scalability across installation and service operations through cross-functional collaboration and process improvements. | Requires bachelor's degree and 3+ years in field operations with strong project management and problem-solving skills. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Field Productivity Project Manager - Stanley Access Technologies, Remote Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and service of automatic pedestrian doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Field Productivity Project Manager The Field Productivity Project Manager plays a critical role in improving productivity, efficiency, and scalability across our installation and service business. This role partners directly with field leadership to lead productivity focused initiatives, improve end-to-end processes, and drive measurable financial and operational results. The ideal candidate brings strong firsthand knowledge of field operations and day-to-day branch challenges, paired with the ability to lead structured improvement projects. This role works cross-functionally with IT, Central Operations, Billing, Customer Service, Manufacturing, and other partners to improve process flow, increase automation, and reduce friction across the business. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. What You Will Do: Field Productivity & Project Leadership Lead and support productivity improvement projects with field branches focused on install and service operations Partner closely with field leaders and ops teams to identify pain points, root causes, and improvement opportunities Help drive project momentum by tracking milestones, holding contributors accountable for deliverables, and escalating risks as needed Support pilot programs and phased rollouts to test, refine, and scale improvements Process Improvement & Continuous Improvement Support and, when needed, help facilitate Kaizen and rapid improvement events Assist with A3 problem-solving, including documentation of current state, future state, countermeasures, and results Identify opportunities to reduce waste, streamline handoffs, and improve end-to-end process flow Cross-Functional Collaboration Work closely with IT partners on system enhancements, automation opportunities, and technology-enabled process improvements Collaborate with Central Operations, Billing, Customer Service, Manufacturing, and other functional teams to ensure improvements align across the full value stream Act as a bridge between field operations and central ops teams, ensuring field realities are understood and addressed Financial Tracking & Documentation Document projects, decisions, risks, and outcomes using standard project and continuous improvement tools Track and validate financial benefits and productivity gains from projects, including entry and maintenance in EPM Prepare clear summaries and updates for leadership on project progress, outcomes, and realized benefits Ability to travel up to 25%. What You Need to Succeed: Bachelor’s degree in engineering, manufacturing, business or equivalent experience Minimum of 3 years’ experience working in or closely with field branches (e.g., operations, service, installation, dispatch, scheduling, or branch leadership roles) Strong knowledge of field operations within install and/or service environments, including an understanding of day-to-day branch challenges Experience participating in, or leading process improvement initiatives, productivity projects, or operational change efforts Exposure to cross-functional work involving IT, operations, billing, customer service, or manufacturing Strong project coordination skills, including organizing work, tracking deliverables, and driving follow-through Comfort holding peers and stakeholders accountable in a collaborative, respectful way Proven problem-solving skills, techniques. Excellent leadership and communication skills. Self-starter with a desire to make a significant impact on the project execution. Courage to raise issues to upper management when a program is at risk. Credibility with field teams and the ability to build trust quickly Curious, improvement-oriented mindset with a bias toward action Passion for making work easier, faster, and more efficient for field teams Preferred but not Required: Experience with Lean, Continuous Improvement, Kaizen, or similar methodologies Familiarity with EPM or other financial benefit tracking tools Experience supporting system enhancements, automation efforts, or user acceptance testing Prior involvement in pilot programs or phased project rollouts Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.

The Cash Application Specialist is responsible for accurately applying customer payments and managing complex reconciliations. This role also involves maintaining cash receipts records and fostering an environment of continuous improvement. | Candidates should have at least 3 years of business-to-business cash application experience and a strong technical background in operating multiple software and ERP systems. Excellent communication skills and the ability to multitask in a high-volume environment are essential. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Cash Application Specialist - Stanley Access Technologies-Remote Florida At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Stanley Access Technologies, a division of Allegion, is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. Cash Application Specialist We are looking for a highly skilled and motivated Cash Application Specialist to join our finance team. This role is pivotal in ensuring the accurate and timely application of customer payments. The ideal candidate will have a strong background in cash application, excellent communication skills, and the ability to manage complex reconciliations and research tasks. What You Will Do: Properly identify customer remittances and post payments to the correct accounts using invoice, quote, and/or order numbers. Post and record customer payments received from lockboxes/bank accounts, including checks, ACHs, wires, and credit cards. Reconcile and balance cash deposits to posting reports daily. Create balancing entries for short payments and deductions on customer accounts per remittance advice. Complete account adjustments promptly in accordance with service level agreements. Manage daily inflow and outflow of intercompany transfers for assigned portfolios. Research cash-related posting requests concerning customer overpayments, short payments, and deductions. Assist in fostering an environment of continuous improvement and transformation. Maintain cash receipts records and files as required for audit requests. Responsibilities: Support internal and external customers through the accurate, timely application of customer payments. Maintain shared email queue at a satisfactory level. Build solid relationships with credit staff and external customers. Research and escalate unresolved and unapplied cash items to reconcile accounts. Complete daily, weekly, and/or monthly reporting duties. Work within multiple ERP systems to develop and interpret reports. Adapt quickly to changes. Provide positive communication. Assist in driving process improvement within the department to achieve business unit goals and productivity. Collaborate with the Cash Application Manager to build robust and effective controls. Objectives: Demonstrate a strong sense of time management. Be dependable and self-motivated. Be an effective problem solver with strong troubleshooting abilities. Communicate with customers to retrieve remittance details for outstanding unapplied invoices/payments. Cross-train on related cash application functions within a teamwork-oriented environment. Work effectively with other internal departments to ensure cash transactions are balanced and accurate. Comprehend and follow departmental policies and procedures. Identify trends and gather, document, and analyze data. Interpret findings from data analysis and make correct conclusions/recommendations. Research and clean up unapplied cash with a high level of accuracy and attention to detail. Identify unclaimed property. What You Need to Succeed: 3+ years of business-to-business cash application experience in a large corporate environment and or relevant work experience required, preferably in manufacturing, service, construction, or distribution industries. HS Diploma/GED required Strong technical skills with experience operating within multiple programs, software, and ERPs daily. Excellent communication skills, both verbal and written. Strong general knowledge of accounts receivable processes, with expertise in cash application. Ability to multitask in a high-volume transactional environment. Proficiency in 10-key data entry. Strong knowledge of Microsoft Excel. Ability to operate successfully in a teamwork-oriented, metric-based environment. Adept critical thinker. Additional Preferred Skills & Qualifications: BS Degree. Project experience (payment research or other types of projects). Experience with SAP and D365. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Competitive Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.

Lead development and execution of channel marketing programs for eCommerce retail partners, including marketing calendar, promotions, retail media, product launches, and partner collaboration. | 5+ years in eCommerce channel marketing, strong strategic planning, data analysis, project management, leadership skills, and experience with retail partners like Amazon. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Retail eCommerce Channel Marketing Manager – Remote EST or CST United States Retail eCommerce Channel Marketing Manager This position is responsible for leading the development and execution of channel marketing activities and programs for the Schlage brand to achieve our objectives and sales goals with our eCommerce retail partners. This will include driving the demand generation of both mechanical door hardware and electronic smart locks. The Channel Marketing Manager is directly responsible for developing and leading the annual marketing calendar with your eCommerce retailers, to include: online merchandising and digital shelf set-up, optimizing our digital brand presence and share of voice, retail promotions, retail paid media / media network planning, content aggregation and advocacy, and partner co-marketing. Responsible for leading new product launches with your retail partners. Partner with retailers’ merchant, marketing, and operations teams to lead the execution of these marketing levers. Lead creation of new strategic ideas to drive business growth with key accounts. The position will work to create a winning and inclusive culture as we work cross-functionally and foster collaborative relationships and partnerships with all internal partners. Preference given to candidates living in the Central and Eastern time zones. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Assist in the development of Marketing strategies in support of strategic vision for assigned channel, ensuring link to business plans and strategy. • Annual Marketing Planning: Develop the annual eCommerce marketing program with three key retail partners. Be a best-in-class executor of brand, product, and channel priorities via overall marketing plan execution, measurement and optimization. • Retail eCommerce Optimization: Bring to life the ‘Why Schlage’ story online to best convey our brand, premium proposition, and product differentiators. Create and execute strong eCommerce plan to maintain and grow Schlage market share. Drive measurable improvement in PDP conversion rates. • Promotions: Create an integrated retail promotional program that will drive incremental retail promotional revenue. Gain internal and retail approval of promotional plans and execute to optimal results. • Retail Media Network: Develop and activate robust and measurable retail media network (paid media) campaign to increase traffic, engagement, and conversion for Schlage products. Drive key KPIs and improvements in YOY ROAS. • Marketing Launches: Support new product introduction marketing efforts online including the publication of best-in-class content and demand creation plans. • Customer Insights: Understand target audience and segments’ insights as well as larger customer journey, and apply them to the retail purchase journey and content • PLR/LR Support: Participate in the retail PLRs, BRs, and key strategy meetings, and partner with the Sales Team to strategize content for and our approach to these meetings. Develop the channel marketing recommendations for the go-forward support plan, which will include the annual marketing plan, promotional plan, content plan, and retail media network plans to support the assortment recommendation. • Retail Partnerships: Develop strong partner relationships with retail partners to assess customer needs, develop strategic retail marketing plan, drive alignment of channel marketing budget, and ensure execution with retail partner. • Vendor Management: Support internal and external vendors including assisting in development of Statement of Work and project oversight ensuring completion on time and on budget • Budget Leadership: Support development and management of channel marketing budget, expenses, and forecasts. • Marketing Measurement and Optimization: Analyze our sales data, website traffic and trends, and retailer data to assess marketing lever effectiveness. Report monthly on which tactics are performing well, or not. Optimize the marketing plan accordingly and negotiate with retailers for new metrics and data transparency. Continually identify new opportunities or strategies. Build business cases, oversee financial analysis, and gather internal support and approval to test new initiatives supporting your retailer or channel. • Competitive Landscape: Analyze, understand, and action on competitive activities and trends for marketing planning and growth purposes What You Need to Succeed: • Bachelor’s degree in marketing, Finance, or Business required • 5+ years of eCommerce channel marketing, or related experience • Experience partnering with Amazon is highly preferred • Strong business acumen with proven strategic planning and a track record of profitable growth • Experience with the implementation of growth and marketing initiatives that lead to stronger market advantages • Strong project management skills with the ability to execute/implement on strategic design • Strong data analysis skills with a proven ability to translate into insights and recommendations • Proven leadership skills with the ability to communicate effectively at all levels of the organization • Strong written and verbal communication abilities (able to clearly, concisely share information to appropriate stakeholders internally and externally with appropriate level of detail/context), strong presentation skills • Outstanding interpersonal skills and influencing skills at all levels in the organization • Ability to travel 10-15% (to company corporate location, to retail partner meetings, and on market field visits) Critical Skills Preferred: • Experience in B2C brand marketing and sales activation activities. Leadership experience preferred • Experience leading strategic Initiatives (i.e., launched a new product, category expansion experience leading the work and cross-functional stakeholders) • Ability to identify and provide strategic insights such as Market Conditions, Competitive Activities, Strategic KPIs for Channel Partners • Advanced 'presence' and confidence in ability to represent Allegion/Schlage in support of company goals • Strong internal brand and credibility with internal stakeholders/partners (Or ability to build quickly) • Advanced understanding of how manufacturers and retailers operate in typical business review, sales process, and operations processes • Understanding of sales pipeline and channel management; including experience supporting pricing strategy for various channel partners, navigating market pricing dynamics • Solid understanding of multi-step distribution and indirect channel sales • Advanced functional understanding of analytics and how best to develop insights and action plans based on Data Why Work for Us? Allegion is a Great Place to Grow your Career if: • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. • You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! Why Work for Us? Allegion is a Great Place to Grow your Career if: • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. • You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: • Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Unlimited Paid Time Off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance – Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can “serve others, not yourself” • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. • The expected Base Salary Range: $100,000 - $135,000. The actual compensation will be determined based on experience and other factors permitted by law. • Bonus Eligible: Yes Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

The Sr. Retail & Ecommerce Business Analyst is responsible for demand planning, product forecasting, and order management to ensure account success. This role involves providing data analytics and business intelligence reporting while collaborating with various internal and external stakeholders. | Candidates should have a Bachelor’s degree in a relevant field and at least 5 years of experience in analytical sales and demand planning. Strong skills in financial analysis, project execution, and communication are essential for success in this role. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Sr. Business Analyst – Retail & Ecommerce – Remote EST or CST United States Sr. Business Analyst – Retail & Ecommerce The Sr. Retail & Ecommerce Business Analyst is responsible for account(s) demand planning & product forecasting, order management, and providing robust data analytics & business intelligence reporting to ensure account(s) success and decision confidence. This highly analytical position supports external ecommerce accounts, our Direct-to-Consumer (DTC) Ecommerce business, and other assigned retail accounts, requiring strong project management, prioritization, and communication skills. Experience in demand planning/forecasting, order management, working knowledge of retailer processes and systems, and experience developing and managing DTC ecommerce business operations are important for success in this role. This position works across various levels of a retail organization, including retailer business analysts and buyers, as well as internal cross-functional teams supporting the DTC ecommerce business. The position directly supports the sales leader and works closely with internal functions including Finance, IT, Marketing, Product Management, Supply Chain and Operations. At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Business Operations Build and manage relationships with internal stakeholders and with account analysts; ensure strong communication with the buying organization and other functions if/as needed Assist sales leader with strategy development, assortment planning & optimization, pricing and related activities. Develop and lead forecasting process; utilize strong analytical and concise communication skills when speaking to business performance, drivers and impacts (financial and operational) Partner with Supply Chain & Operations partners to ensure smooth product logistics, mitigate challenges, and build/enhance forecasting processes. Plan and smoothly execute product transitions with minimal customer impact (strong replenishment plan) Manage vendor compliance reporting and monthly disputes/claims processes Support the development and management of a DTC reverse logistics program, including analysis and improvement recommendations Assist in resolving consumer issues by analyzing data and working with the consumer service team to create a repeatable feedback loop Lead in the development and implementation of new analytical tools, process, and reporting to elevate the business performance, including identifying inefficiencies and streamlining solutions. Identify and lead implementation of best practices that improve customer and consumer experiences Support channel marketing to ensure SKU information is updated and maintained in retailer systems Assist channel marketing with promotional post-performance ROI reporting if/as needed Support ecommerce channel projects on time and within budget as well as ad-hoc analytical requests SME on account operational requirements and portal navigation, and DTC site navigation. Also act as a training guide for new ecommerce channel business analysts. Data Analytics & Reporting Utilizing internal and external data reporting systems, provide detailed weekly analysis of replenishment orders to maximize inventory turns, fill rate and service level through better forecasting and communication Create and analyze weekly and monthly business reporting for key stakeholders which includes category and SKU trend analysis, SKU level forecast accuracy, fill rate, compliance adherence, point-of-sale performance, demand planning/forecasting creation, margin, return on advertising investment, etc. Identify trends, develop data supported hypothesis, outline key risks and opportunities, and make actionable recommendations to key stakeholders within the organization. Analyze operational, inventory and consumer demand data to provide actionable KPIs to gain efficiencies, minimize non-compliance issues and improve key metrics. Provide category review planning data and reporting to identify risks and opportunities; lead analytical presentations, identifying performance trends, drivers and projected future impact Analyze competitive manufacturer ecommerce channel presence to identify market trends, pricing strategies, and product offerings What You Need to Succeed: High School Diploma required; Bachelor’s degree in business, finance, supply chain, marketing, data analytics, or related field preferred 5+ years of analytical sales, demand planning, project execution experience working with ecommerce retailers and/or DTC ecommerce platforms (e.g., Shopify, Magento) and CRM systems. Strong working experience with forecast development, identifying variance drivers and root cause resolution Experience identifying and resolving retailer disputes including but not limited to fines and shipment issues Strong financial acumen and advanced Excel knowledge, skills and experience in extracting data from multiple sources to create/discern actionable insights. Ability to apply principals of logical thinking to solve a wide range of intellectual and practical problems. Must be prepared to function within a fast paced, customer focused organization that is committed to cooperation, collaboration, and interdependence among diversified businesses and functions. Attention to detail to ensure data accuracy critical to building stakeholder credibility Ability to multi-task and be organized to manage multiple deadlines Strong relationship building and communication skills; highly motivated and organized. Ability to work effectively leveraging resources across multiple functions and geographies. Understanding of manufacturing, operations, finance, marketing, and product lifecycle management. A willingness to work collaboratively in a small solutions-oriented team with a passion to deliver results and exceed expectations. Ability to train and develop others in functional capacity Remote-based position with ability to travel up to 20% Candidates must reside in the Eastern or Central US Time Zones Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance – Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. The expected Base Salary Range: $75,000-$110,000. The actual compensation will be determined based on experience and other factors permitted by law. Bonus Eligible: Yes Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.

Support the delivery of high-quality customer service and manage escalated customer concerns. Collaborate with internal stakeholders to enhance customer experience and drive engagement. | Candidates should have 4+ years of related experience and 1+ years of supervisory experience. Strong communication, problem-solving, and organizational skills are essential. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Customer Experience Supervisor, Canada Commercial - Remote, IN USA At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What You Will Do: Support the delivery of high-quality customer service via all channels. Create and support staffing strategies and schedules that support customer experience hours of operation. Drive effective achievement of department metrics, goals and objectives set by the business. Take charge of escalated customer concerns and manage them through to completion. Ensure the accuracy of standard work and accountability of CX Specialists through a regular cadence of audits and coaching. Work collaboratively and professionally with others to create positive service outcomes; promote employee and customer retention and satisfaction. Collaborate with Business Operations Training department to identify training needs and close training gaps. Build and maintain robust working relationships with key internal stakeholders, organizational leaders, and external customers to drive brand loyalty and enhance customer experience. Create and deliver accurate and timely communications, orally and in written form, to all levels of the organization, including management. Participate in or lead special projects as assigned that support continuous improvements to business processes and tools. Responsible for performance management, talent review, employee development, and talent acquisition of Customer Experience Specialists. Responsible for driving engagement by focusing on the needs of the team and individual. The CX Supervisor, Canada Commercial needs to think outside the box and actively support companywide initiatives that include, but are not limited to, inclusion & diversity, safety, and living the Allegion values. What You Need to Succeed: 4+ years related industry/service experience Bachelor’s degree preferred or equivalent years of experience 1+ years of supervisory or equivalent experience Ability to interact and communicate effectively in a matrixed organization Ability to identify areas for process improvement and collaborate with others to create and implement recommendations Excellent oral, written and presentation skills Problem solving ability in a complex environment Ability to think strategically and execute to get results Ability to design and drive performance improvement Strong organizational and time management skills Capability to manage multiple projects, manage virtual teams and gain cooperation while driving accountability Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You’ll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy”. A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Unlimited PTO Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching Apply Today! Join our team of experts today and help us make tomorrow’s world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy We are Allegion. A team of experts. United under a common desire; Protect today innovate for tomorrow. And never settle for the status quo. We believe in anticipating opportunities by sharpening our skills and finding new answers through collaboration. We believe in a safer, more secure world. We believe in providing peace of mind. We believe in being true to ourselves and to those who trust-in our protection. We are many. We are one. We are Allegion.

Provide customer service support by managing customer requests via phone, email, and online portal, ensuring timely resolution and accurate documentation. | 6+ months customer service experience, high school diploma or GED, basic PC software skills, and strong communication abilities. | Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Customer Experience Specialist I-Locks-Remote Colorado (Candidate will need to reside within 1 hour radius of Colorado Springs for team and training engagements once a month at our Colorado Springs/Security location) Work Schedule: Monday-Friday 6:00 am - 2:30 pm MST At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. Job Summary: The Customer Experience Specialistis responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner. What You Will Do: • Demonstrates basic knowledge of the product and product features for one assigned brand • Demonstrates basic knowledge of internal processes and system tools • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal. • Gain proficiency in product to understand the needs and expectations of customers. • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed. • Act as customer liaison when working with cross-functional teams to resolve customer requests. • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary. • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable. • Utilize and manage appropriate ERP business systems. • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution. • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business. • Meet all service level agreements as assigned. • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes. What You Need to Succeed: • 6+ months customer service experience in a fast-paced, collaborative, team environment • HS Diploma or GED required • Strong written and verbal communication skills • Working knowledge of PC based software applications (Microsoft Office - Outlook, Word, Excel) & basic web applications. • Ability to multi-task, prioritize, and manage time efficiently Why Work for Us? Allegion is a Great Place to Grow your Career if: • You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". • You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. • You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! • You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential. What You'll Get from Us: • Health, dental and vision insurance coverage, helping you "be safe, be healthy" • Competitive paid time off • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period • Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses • Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses • Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury • Life Insurance - Term life coverage with the option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards • Employee Discounts through Perks at Work • Community involvement and opportunities to give back so you can "serve others, not yourself" • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience. • The expected Base Salary Range: $35,300 to $62,500. The actual compensation will be determined based on experience and other factors permitted by law. Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role?Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy