Alkami Technology

Lead strategy, execution, and team leadership for complex SaaS business and in-branch implementations. | 8-12 years in software implementation with SaaS/fintech experience and senior team management. | Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! MANTL is the digital account opening platform trusted by banks and credit unions across the country. As part of the Alkami Solutions Group, we are scaling fast — and our implementation organization is scaling with us. We are looking for a Senior Manager of Business & In-Branch Implementations to own the strategy, execution, and leadership of our most complex, relationship-defining implementation work: Business Omni, in-branch, and specialty account types. This is a senior leadership role for someone who has lived inside a bank or credit union, has already built and led implementation teams at scale, and knows what it takes to turn a complex, high-variance delivery motion into a repeatable, high-performing function. You will inherit a growing team, an active backlog with real revenue attached, and a mandate to build the operating model, senior bench, and process discipline required to deliver at Alkami-scale. You will report to the Director of Implementation and operate as a senior peer to other implementation leaders across the org. What You'll Do Own the vertical: Set the strategy, capacity plan, and operating model for Business Omni, in-branch, and specialty account type implementations across MANTL's customer base — from a lean starting team to a scaled, self-sufficient function. Build and lead a senior team: Hire, coach, and develop a team of senior Implementation Managers and specialists — raising the bar on delivery, ownership, and craft across every member of the team. Establish the playbook: Define, document, and enforce the standard implementation methodology across account types — milestones, handoffs, RACI, success criteria, and quality bar — so delivery is predictable across every customer and every IM. Own the backlog and forecast: Take end-to-end accountability for pipeline health, in-flight risk, and delivery pacing. Provide reliable, defensible forecasts to Finance, Product, and the executive team. Be the senior customer partner: Serve as the executive escalation point for complex, high-stakes customer implementations. Bring clarity, credibility, and calm to the moments that define renewal and reference outcomes. Drive cross-functional strategy: Partner with Product, Engineering, Customer Success, Sales, and Support at the leadership level to unblock systemic issues, feed learnings back into the roadmap, and represent the reality of complex implementations inside strategic decisions. Operate on the leadership team: Report to the Director of Implementation and operate as a peer to Service Delivery leadership across Online/Consumer and Large Bank tracks — contributing to org-wide decisions on capacity, hiring, methodology, and customer commitments. What the First Year Looks Like Success in year one is defined by three things: stabilizing delivery, building the operating model, and raising the bar on the senior team you lead. Specifically, you will: Audit the current state — in-flight work, at-risk accounts, gaps in process, ownership, and coverage — and produce a clear plan of record for the vertical. Define and document a standard implementation methodology across Business Omni, in-branch, and specialty account types, with the milestones, handoffs, and quality criteria the team and customers depend on. Hire and ramp senior Implementation Managers and specialists, and establish the coaching, review, and career-path structure that lets each of them operate independently at a high standard. Deliver customer commitments without losing momentum while the new structure is being built — with measurable improvement in on-time go-lives, escalation volume, and customer satisfaction. Establish a durable reporting and forecasting cadence — capacity, pipeline, risk — that leadership can rely on to make hiring, roadmap, and commercial decisions. ​ What You'll Need Required: 8–12 years of experience in software implementation, project management, or delivery — with a meaningful portion in SaaS or fintech. 4+ years of direct people management experience, ideally leading a team of senior ICs in a complex, customer-facing delivery environment. Direct experience working inside a bank or credit union, or leading implementations for financial institutions at a vendor — you understand the operational reality of FI workflows, not just from the outside. Hands-on experience with account opening software, whether as a bank employee, implementation consultant, or vendor — you know what "going live" actually means in this context. Demonstrated track record of building or rebuilding an implementation function — methodology, staffing model, and reporting — not just running the one you inherited. A structured, process-oriented mind — you are the person who defines the runbook, sets the quality bar, and enforces it across a team. Executive-grade written and verbal communication — comfortable setting expectations with C-suite customers, exec stakeholders, and cross-functional leadership. Willingness to travel to customer sites as needed. ​ Strongly preferred: Familiarity with DNA, IBS, Symitar, or other major core banking systems. Experience owning a portfolio of concurrent implementations across diverse customer types and channels (direct, Fiserv, COCC, etc.). Prior experience scaling an implementation team from lean to "built" — including hiring, defining career paths for senior ICs, and building forecasting/capacity models. Why Us: We are a company at a meaningful inflection point — growing rapidly as part of Alkami Solutions Group, with 265 customers under contract and more than 200 in active or pending implementation. The work you do here directly determines the experience our customers have, and the rate at which we can deliver on our commitments. This role is for a senior leader who wants to build, not just manage. You will own a vertical, raise the bar on a team of senior implementers, and shape the operating model that determines how MANTL delivers on the promise we've made to hundreds of financial institutions. The salary range for this position is: 168,300- 187,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE

Troubleshoot and resolve customer issues in a SaaS fraud prevention platform using SQL and log analysis. | Requires 2+ years B2B application support experience and an associate degree or coding bootcamp certification with proficiency in SaaS and distributed systems troubleshooting. | Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! The Application Support Engineer independently troubleshoots and resolves customer-reported issues within Alkami’s ACH Alert Fraud Prevention platform. This role applies professional expertise in application support, manages escalations, and ensures effective client communication throughout the issue lifecycle. Application Support Engineers at this level actively collaborate with cross-functional teams and contribute to operational excellence by creating documentation and improving processes. Job Description Essential Duties & Responsibilities Classify and document incoming ACH Alert support tickets by severity, urgency, and category. Resolve client issues by analyzing logs, running SQL queries, and reviewing application and file processing behavior. Prioritize and manage tickets by maintaining SLAs and escalating when necessary. Collaborate with internal teams by escalating complex issues with clear diagnostics and context. Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures. Contribute to release readiness by validating application updates and participating in deployment support. Improve client experience by maintaining empathy and professionalism during technical investigations with financial institution clients. Participate in on-call rotations by supporting after-hours high-severity production incidents. Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively. Identify recurring issues by conducting root cause analysis and recommending permanent fixes. Recommended Experience & Education Minimum Years of Experience 2+ years in a B2B application support role. Education Level Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience Knowledge, Skills, & Qualifications Required Proficiency troubleshooting distributed systems across clients, vendors, 3rd parties Extensive experience supporting a SaaS platform Demonstrated experience troubleshooting APIs/SFTPs/integration points Strong communication and client interaction skills Time management and the ability to handle multiple priorities Preferred Familiarity with NACHA/X9.37 file formats and processing Proficiency in SQL Experience in FinTech or banking applications Experience with Jira, ServiceNow, or similar ticketing systems Knowledge of cloud or monitoring tools (Splunk, Grafana, New Relic, Kibana) Experience with Google Workspace or similar collaboration tools Experience with AI tools Experience working with Positive Pay Solutions within a Bank or Credit Union environment The salary range for this position is: $70,000 - $88,500 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE

Lead engineering team delivering integrations and infrastructure for financial institutions. | 8+ years software engineering and 2+ years leadership with proficiency in TypeScript, Node.js, Python, and system design. | Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! Alkami is hiring an Engineering Manager for Partnerships to lead a team focused on delivering the integrations, identity verification, and account opening infrastructure that connects financial institutions with their members. This team's work spans the full application lifecycle — from OMB SSO and enrollment flows to KYC decisioning, funding pipelines, and a growing public API platform — requiring strong technical judgment across multiple product domains, close partnership with Implementation and Product, and a relentless bias toward shipping reliable software for clients in production. This is a hybrid player-coach role. The right person will lead through the work by setting direction, mentoring engineers, shaping architecture, and staying close enough to the code and systems to help the team make strong technical decisions. At Alkami, this type of engineering manager role is designed to combine technical leadership, people leadership, and hands-on problem solving rather than operating as a pure people manager. What You’ll Do Team Leadership & Engineering Excellence Manage, mentor, and grow a team of full-stack and backend engineers across multiple product verticals Run effective sprint ceremonies, backlog grooming, and planning rituals to keep the team moving with clarity and focus Partner with Product to shape the roadmap, prioritize trade-offs, and define scope for quarterly planning Champion engineering quality through code review culture, test coverage standards, and thoughtful incident retrospectives Identify and remove blockers, resolve ambiguity, and shield the team from noise so they can do their best work Technical Delivery Drive delivery across a broad set of domains, including: Digital Self-Service Platform (DSSP) and the My Applications Hub integration with Alkami Online Banking KYC & Identity Verification via Alloy, Effectiv, Socure, and AI-assisted decisioning SSO & Authentication across SAML, OIDC, and enrollment integrations with partners Online/Mobile Banking (OMB) configuration tooling and business enrollment flows Public API Platform including CRUD endpoints, webhook support, and partner-facing documentation Funding & ACH infrastructure including file generation, alerting, and self-service configuration Third-Party Integrations with Plaid, Atomic, Segmint, BioCatch, and others Hold the bar on system reliability, scalability, and security — especially for customer-facing and regulatory-adjacent workflows Guide technical decision-making on architecture, platform migrations, and strategic spikes Stakeholder Partnership Serve as the primary engineering point of contact for escalated customer issues, working with Implementation Managers and Customer Success to triage and resolve with urgency Collaborate with the Alkami Better Together initiative to align platform investments with joint go-to-market priorities Represent engineering perspective in cross-team planning, providing realistic estimates and risk assessments What We’re Looking For 8+ years of software engineering experience with a strong hands-on technical foundation. 2+ years of experience in a technology leadership role with a track record of building and leading strong teams. Strong experience with modern software engineering across areas such as TypeScript, Node.js, Python, API development, event-driven systems, and relational databases such as Postgres. Strong system design and architecture skills, with the ability to communicate technical tradeoffs clearly and guide teams through ambiguous problems. Experience building backend services and APIs, with a solid understanding of REST APIs and microservice-style architectures. A leadership style centered on raising the bar through code reviews, technical coaching, and thoughtful collaboration. Strong written and verbal communication skills, including the ability to turn product asks into clear technical plans and align stakeholders around execution. Comfort operating in an evolving environment where priorities can shift and the best leaders stay calm, adaptable, and execution-focused. About You You lead through the work and enjoy being both a technical leader and a people leader. You write clean, well-documented, well-tested code and care about long-term quality and performance. You think carefully about error handling, logging, and edge cases instead of optimizing only for speed. You enjoy breaking down complex product asks into elegant, maintainable solutions. You are comfortable discussing architecture, advocating for sound technical decisions, and weighing tradeoffs thoughtfully. You enjoy mentoring teammates and helping raise the quality of the broader team’s work. The salary range for this position is: $153,000 - $191,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE https://alkami.com/careers Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn!

Lead vision, strategy, and execution of AI-enabled marketing SaaS products for financial institutions. | Bachelor's degree, 10+ years product management including 5+ years leading teams, AI fluency, and SaaS product experience. | Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! Alkami is seeking a strategic, customer-focused, and results-driven Director, Product Management - Marketing to lead the vision, strategy, and execution of our marketing solutions portfolio - building products specifically for marketers at financial institutions and similar organizations. This is a builder’s role. We are looking for someone who has been directly responsible for building and shipping products-whether launching new product lines within an existing portfolio or building and scaling flagship products in a startup environment. This leader will define and execute the roadmap for Alkami’s Marketing products, including Segmint-powered capabilities, customer insights, audience intelligence, personalization, campaign enablement, and future growth and acquisition solutions. Above all, this leader is a creator of clarity. They can synthesize ambiguity into a crisp, compelling direction and distribute that clarity in every direction-upward to leadership, laterally to collaborators, and down to their teams. They pair that with a willingness to roll up their sleeves, get hands-on, and hold a relentlessly high bar for execution quality and urgency. We are also looking for someone who is genuinely AI-fluent-who brings curiosity, urgency, and passion for figuring out how AI can be embedded directly into a marketer’s product experience to make their work easier and their outcomes better. This role connects customer data, predictive intelligence, and digital engagement experiences across the Alkami ecosystem to deliver real value to the marketers we serve. The ideal candidate combines strong product leadership, marketing technology expertise, customer empathy, and commercial acumen. They will partner closely with Engineering, Design, Product Marketing, Sales, Customer Success, and Executive Leadership to deliver innovative solutions that drive measurable outcomes for financial institutions and support Alkami’s growth objectives. This role requires a player-coach mindset and someone who can operate strategically while remaining deeply engaged in customer conversations, market opportunities, roadmap decisions, and product execution. Key Responsibilities & Duties Product Strategy & Vision Define and execute the long-term vision and strategy for Alkami’s Marketing portfolio. Drive the evolution of marketing, customer intelligence, personalization, and engagement capabilities across Digital Banking, MANTL, and other Alkami platforms. Develop and maintain a product roadmap aligned with Alkami’s marketing strategy and enterprise priorities. Identify market opportunities, competitive trends, and emerging technologies-including AI-that create differentiation and growth opportunities for marketers. Translate customer needs and market insights into innovative product capabilities and commercial outcomes. Creating & Distributing Clarity Synthesize ambiguous problems, market signals, and customer needs into a clear, compelling product direction. Communicate that clarity in every direction: upward to executive leadership, laterally to cross-functional partners, and down to product, engineering, and design teams. Establish a shared understanding of priorities, trade-offs, and the “why” behind decisions so teams can move quickly and confidently. Hands-On Execution & High Bar Roll up your sleeves and stay close to the details of product execution - not just strategy. Hold a high bar for execution quality, craft, and urgency across the team and the products you ship. Lead cross-functional product teams to deliver high-quality solutions aligned with business objectives. Ensure roadmap commitments are delivered with predictability, quality, and measurable customer impact. Partner with Engineering and Architecture teams to modernize platforms, improve scalability, and accelerate innovation. Establish disciplined product management practices, prioritization frameworks, and outcome-based planning. Monitor performance metrics and customer feedback to continuously improve products and experiences. AI-Enabled Marketing Products Champion the embedding of AI directly into the marketer’s product experience to reduce manual effort and improve outcomes. Bring curiosity and urgency to evaluating how AI, machine learning, and predictive intelligence can power better audience segmentation, content, journey orchestration, and campaign performance. Drive innovation in customer data, transaction intelligence, and behavioral insights to power personalized banking experiences. Lead the development of integrated experiences that connect customer insights with digital engagement and acquisition strategies. Commercial Growth & Market Adoption Partner with Product Marketing, Sales, and Customer Success to increase adoption, product attach rates, and revenue growth. Develop business cases, pricing strategies, and commercialization plans for new capabilities. Support strategic sales opportunities and executive-level customer engagements. Act as a trusted advisor to financial institutions by helping clients understand how marketing technology, data, analytics, and personalization can drive growth and improve customer experiences. Establish measurable KPIs tied to adoption, engagement, retention, and revenue performance. Leadership & Team Development Recruit, develop, and lead a high-performing team of Product Managers. Provide coaching, mentoring, and career development opportunities. Foster a culture of accountability, innovation, customer obsession, and continuous improvement. Establish clear goals, performance expectations, and success metrics across the organization. Collaborate effectively across Product, Engineering, Design, Sales, Marketing, and Customer Success leadership teams. Industry & Thought Leadership Represent Alkami at client meetings, industry conferences, webinars, and advisory boards. Maintain deep expertise in marketing technology, digital banking, data analytics, AI, and personalization trends. Serve as a thought leader internally and externally on the future of marketing, customer intelligence, and engagement in financial services. Qualifications Required Bachelor’s degree in Business, Computer Science, Marketing, Data Analytics, Finance, or a related field. 10+ years of Product Management experience, including 5+ years leading product teams. Direct, hands-on experience building and shipping products - launching new product lines within an existing portfolio, or building and scaling flagship products in a startup environment. Proven success building and scaling SaaS, marketing technology, data, analytics, or personalization products. Marketing automation experience and a strong understanding of how marketers work, what they need, and how to build products that serve them. Demonstrated ability to create clarity from ambiguity and communicate it effectively upward, laterally, and to teams. A hands-on, high-bar operating style with a strong sense of urgency and ownership of execution quality. AI fluency-curiosity and a practical point of view on how AI can be embedded into product experiences to improve user outcomes. Experience developing product strategies that drive measurable business outcomes and revenue growth. Strong understanding of customer engagement, marketing automation, customer analytics, and data-driven decision making. Demonstrated ability to lead cross-functional teams in Agile environments. Experience partnering directly with executive stakeholders and enterprise customers. Strong communication, storytelling, and presentation skills. Experience using product management and collaboration tools such as Jira, Confluence, ProductBoard, Slack, and Google Workspace. Preferred Experience with marketing automation platforms, customer data platforms (CDPs), customer intelligence solutions, or personalization engines. Experience with AI, machine learning, predictive analytics, or data science-enabled products. Experience within financial services, fintech, or digital banking. MBA or advanced degree preferred. Experience supporting go-to-market strategy, pricing, packaging, and commercialization efforts. Experience leading product integration efforts following acquisitions or platform consolidations. The salary range for this position is: $168,000 - $210,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE https://alkami.com/careers Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn!

Lead and build a high-performing TPM organization, drive execution of complex cross-functional initiatives, and improve delivery processes and engineering maturity. | 10+ years in technical software roles, 7+ years TPM/program management leadership, 5+ years managing TPM teams, strong technical background including cloud and SDLC, and excellent communication skills. | Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.” Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and Linkedin! We are seeking a Director of Technical Program Management (TPM) to lead a high-performing TPM organization from the ground up. This leader will drive execution of complex, cross-functional initiatives, bringing a strong technical foundation, proven leadership, and execution excellence to Alkami’s Technology group. The TPM team’s mission is to ensure programs are successfully defined, executed, and delivered—not just tracked. By combining technical depth with strategic program leadership, this role will enable proactive decisions, tighter alignment, and a more resilient engineering organization. The right candidate has built software themselves and grown into program leadership, thrives in unstructured and ambiguous environments, and knows how to balance short-term delivery with long-term strategic vision. Key Responsibilities • Build & Lead the TPM Organization • Hire, mentor, and grow a team of Technical Program Managers. • Establish a TPM framework that balances lightweight process with delivery discipline. • Lead by example, earning trust by rolling up your sleeves, not just delegating. • Program & Portfolio Leadership • Drive end-to-end planning and execution of large-scale, cross-functional initiatives. • Define program success metrics, track KPIs, and enable data-driven decision making. • Provide transparency into risks, trade-offs, and delivery progress for stakeholders. • Cross-Functional Alignment • Partner closely with Product, Security, and Engineering to align priorities and execution. • Serve as a communication hub, ensuring stakeholders are informed, aligned, and engaged. • Drive critical decisions and resolve conflicts across competing priorities. • Strategic Execution & Improvement • Translate technology strategy into actionable delivery roadmaps. • Improve and adapt SDLC/PDLC processes, including Agile and DevSecOps practices. • Champion release quality, test automation, and performance readiness. • Balance tactical commitments while keeping long-term strategic goals in focus. • Thought Leadership & Change Management • Influence and guide leaders across Alkami to embrace TPM best practices. • Introduce scalable processes that elevate engineering maturity over time. • Lead organizational change management around new delivery practices. Qualifications • Education & Experience • Bachelor’s degree in Computer Science, Information Systems, or related field (MBA preferred). • 10+ years in technical roles within software development organizations. • 7+ years as a TPM, Program Manager, or Engineering Operations leader managing large, complex initiatives. • 5+ years leading TPMs/Program Managers, including hiring, mentoring, and scaling teams. • Technical & Leadership Skills • Experience building software (not just managing projects). • Strong technical background in scalable platforms, cloud (AWS), CI/CD, and SDLC practices. • Proficient with Atlassian Jira/Confluence, GitLab, and automation tools. • Deep understanding of Agile (Scrum, Kanban, Lean, XP) and Waterfall methodologies. • Skilled in release management, test automation, performance/quality, and Productivity metrics. • Exceptional communicator who is able to explain complex technical matters clearly. • Highly collaborative, empathetic, and able to thrive in ambiguous environments. • Preferred • FinTech or BankTech industry experience. • Knowledge of financial/banking platform technologies. • Familiarity with scripting or automation for program management efficiency. The salary range for this position is: $200,000 - $235,000 Cool Things to Know Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more. Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment. Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding. Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. The Important Stuff Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages. #LI-REMOTE J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.