Alight Solutions

Define and implement AI-specific security and risk controls across the AI lifecycle ensuring scalable and responsible adoption. | 5+ years in information security or AI governance with strong ML pipeline understanding, bachelor's degree in CS or Engineering, and preferred certifications like CISSP. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. The Role The AI Enablement & Governance – Security & Controls Lead enables secure, responsible, and scalable AI adoption by defining, implementing, and evaluating AI‑specific security and risk controls across the AI lifecycle. This role serves as a bridge between AI engineering, information security, privacy, and third‑party risk teams, ensuring that incremental AI risks introduced by models, training data, RAG architectures, and autonomous or semi‑autonomous agents are appropriately controlled by design. The role partners closely with AI Engineering, Third‑Party Supplier Governance, Information Security, Privacy, and Risk teams to identify AI‑specific control gaps, define practical control requirements, support secure implementation, and evaluate effectiveness. The focus is on AI‑specific security concerns—not replacing existing security programs, but extending them thoughtfully for AI. Responsibilities AI Security, Policy, Standards & Guidance Partnering directly with AI Engineers & Developers, Information Security and governance teams to define AI-specific security and risk management standards covering AI/ML models, RAG solutions, and agentic architectures. Translating enterprise security principles and risk frameworks into AI‑appropriate guidance, addressing topics such as, model access control and abuse prevention, prompt and context security, data leakage, memorization, and inference risks, agent autonomy boundaries and safeguards Define AI runtime monitoring and incident response expectations, aligned to (and extending as needed) existing incident response playbooks. Ensuring AI security guidance remains aligned with evolving technology patterns, external expectations, and internal architectures, and external expectations (e.g. NIST AI RMF/CSF, NYDFS AI Cybersecurity, ISO/IEC 42001) Contributing to the broader AI policy hierarchy by ensuring security requirements are clearly mapped to AI governance policies, controls and standards. Third‑Party AI & Model Risk Support Partnering with third‑party risk and supplier governance teams to Identify AI‑specific risks introduced by vendors, models, platforms, and APIs. Defining AI security control expectations for vendors and managed services Supporting evaluation of vendor AI security posture, including training data handling, model protections, monitoring, and incident response capabilities. Contributing AI‑specific input to due diligence, onboarding, and ongoing vendor risk assessments. Cross‑Functional Enablement & Advisory Support Acting as a trusted advisor to AI engineering, product, privacy, and security teams on how to safely design and deploy AI systems. Providing practical guidance that balances security rigor with business velocity. Helping teams understand what “secure by design” means for AI, without imposing unnecessary friction. Requirements 5+ years of relevant experience (or equivalent expertise) in information security, technology risk, AI governance, model risk management, privacy engineering, or related roles. Strong understanding of AI architectures, Machine learning pipelines, Retrieval‑augmented generation (RAG), Agentic and tool‑using AI patterns Demonstrated ability to translate technical AI and security concepts into clear control expectations and guidance. Experience working cross‑functionally with engineering, security, privacy, and risk teams. Practical, risk‑based mindset with strong judgment and attention to detail. Excellent written communication skills; ability to create clear, defensible documentation. Relevant certifications preferred (e.g., AAISM, CISSP, CISM, CRISC, AIGP, cloud security certifications). Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 140,000.00 USD Maximum : 180,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Define and maintain AI governance policies and ensure compliance across the AI lifecycle. | 5-8+ years in AI governance or related fields with relevant certifications and ability to translate AI technical concepts into policies. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. The Role The AI Enablement & Governance Lead – Policy, Controls & Compliance enables responsible and scalable AI adoption by defining clear AI governance policies, standards, and control requirements across the AI lifecycle. As the functional owner of AI governance policy and controls definition, this role translates regulatory expectations and industry frameworks into practical, enforceable requirements and documented control expectations. The role partners closely with AI Engineering, Legal, Privacy, Security, and Audit teams to define governance and compliance requirements that are embedded by design, ensuring AI solutions are auditable, sustainable, and aligned with enterprise risk and trust expectations. Responsibilities Policy, Standards & Guideline Ownership Owning, developing, and maintaining enterprise AI governance policies and standards, including Responsible AI principles, acceptable use, documentation requirements, and defined risk thresholds. Establishing and maintaining the AI policy hierarchy, ensuring clear alignment between enterprise policy, supporting standards, and control requirements. Translating external regulatory expectations and industry frameworks (e.g., NIST AI Risk Management Framework) into clear, enforceable enterprise policies and standards. Ensuring AI governance policies and standards remain current with evolving regulations, supervisory guidance, technology capabilities, and business use cases. Defining policy exception criteria and escalation pathways; exception approval is governed through established enterprise processes. AI Controls Definition & Documentation Identifying, define, and document AI governance controls that enable compliance with policy, regulatory, and risk management obligations. Developing clear control statements that articulate control intent, scope, applicability, and expected evidence artifacts across the AI lifecycle. Defining minimum control requirements based on AI risk tier, model characteristics, data sensitivity, and usage context. Partnering with engineering, security, and delivery teams to ensure AI controls are implementable, measurable, and embedded into SDLC and operational workflows. Maintaining authoritative documentation of AI controls to support audit, regulatory review, and internal assurance activities. Client AI Governance & Trust Support Supporting client‑facing teams by providing standardized, defensible AI governance policy and control content for inquiries, RFPs, and due diligence requests. Assisting in preparing clear, business friendly explanations of AI governance practices for clients and auditors. Providing guidance to ensure AI usage aligns with contractual, regulatory, and trust expectations. AI Compliance, Risk & Assurance Support Providing guidance on policy and control alignment to ensure AI usage meets contractual, regulatory, and trust expectations. Supporting AI risk classification, documentation traceability, and audit readiness across AI use cases, models, tools, and vendors. Assisting with preparation and maintenance of AI governance evidence for audits, regulatory reviews, and client inquiries (e.g., SOC 2, ISO, due diligence). Tracking AI‑related findings and remediation status to inform continuous improvement of governance policies, standards, and controls. Requirements 5–8+ years of experience in AI governance, model risk management, compliance, audit, privacy, or related risk functions. Industry certifications such as Certified AI Governance Professional (AIGP), Advanced in AI Audit (AAIA), Risk & AI Certificate (RAI), or similar credentials. Demonstrated ability to translate technical AI concepts into policies, standards, and control requirements. Practical, risk‑based mindset with the ability to balance compliance rigor with business adoption. Strong written communication skills, judgment, and attention to detail. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 110,000.00 USD Maximum : 150,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Lead marketing insights and systems to drive strategy, analytics, and go-to-market execution with cross-functional partnerships. | Requires 15+ years B2B SaaS marketing experience with senior leadership and advanced analytics skills. | Job Description: • Build a unified marketing analytics program with reproducible reporting, automated dashboards, forecasting models, and KPI frameworks for real-time information distribution • Deliver executive-level insights influencing strategy and investment decisions • Lead TAM, market structure, and whitespace analyses to identify expansion opportunities • Translate insights into actionable product and GTM recommendations • Oversee/Manage/Architect end-to-end GTM systems including funnel design, lifecycle workflows, qualification frameworks, and enablement paths • Partner with Sales, RevOps, FP&A, and Customer Success to ensure lifecycle alignment • Own and evolve the marketing technology stack to ensure scalability, data integrity, compliance, and seamless system integration • Establish operational frameworks, governance models, and performance management processes to support predictable revenue growth • Build and manage a comprehensive win/loss program • Partner with Product and Finance to support pricing architecture and monetization strategy • Manage, coach and lead through transformation your direct report team members Requirements: • Bachelors degree or equivalent work experience • 15+ years of B2B SaaS marketing experience, including 5+ years in senior leadership roles • Advanced analytical skills and experience in regulated or healthcare-related industries preferred Benefits: • health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities

Provide specialized administrative support to client benefits teams, facilitate client training, support system acceptance testing, deliver analytics reports, and serve as liaison for claims and internal resources. | Knowledge of Disability Management, FMLA, Workers Compensation, project management skills, relevant leave and disability experience or education, computer data entry skills, and professionalism handling confidential information. | This a Full Remote job, the offer is available from: United States, Illinois (USA) Are you a fast learner who is fascinated by Client interactions? Do you have experience in leave and disability? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role This role serves as a specialized administrative extension of the Customer Success Executive team. They provide support to the client’s benefits team and the client’s employees. They provide personalized service to clients and ensure the client’s needs and questions are taken care of. Responsibilities • Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal. Facilitating reporting across other applications and platforms. • Supporting Client LeavePro and or 360 system acceptance testing. • Leading client training for self-service portal, application and or platform training. • Working collaboratively with stakeholders to identify trends in service/claims. • Attending Client Services and Operations meetings and calls and conducting follow-up to stakeholders. • Recommending process improvements and ways to streamline and following change management approval process. • Maintaining all related documents, files and legal requests with a high level of confidentiality and professionalism. • Partnering with Customer Success Executive, Operations, and/or Business Intelligence to deliver analytics reports as needed. • Serving as a liaison to assist members filing claims and navigating internal resources for high-priority employees. Requirements • Demonstrate knowledge of Disability Management, FMLA, and Workers Compensation and Payroll. • Experience in Project management is a skill or requirement essential to be high performing in the role. • Have education or a combination of relevant experience in leave and disability. • Have computer skills in data entry and attention to detail. • Maintain diplomacy, good judgment, professionalism, analytical skills, and the ability to handle confidential information. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 54,000.00 USD Maximum : 66,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.This offer from "Alight Solutions " has been enriched by Jobgether.com and got a 85% flex score.

Handle high volume inbound calls to assist clients with healthcare benefits, 401k, payroll, and HR-related inquiries while processing transactions and managing customer interactions. | Requires 4 years customer service experience or equivalent education, strong communication skills, ability to multitask, flexibility to work shifts, and reliable high-speed internet for remote work. | Customer Care Representative, Human Resources We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states: • East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia • Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin • West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming • ***Only applicants from locations above will be considered. **** Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: • A full Benefits Package, starting on your first day of employment • Health, Dental, Vision, Life Insurance and more. • A 401k plan that includes a corporate match. • Paid Time Off • Three weeks (15 days) of paid vacation • Eleven paid holidays per calendar year (9 fixed and 2 floating) • 6 paid wellness days • Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources The CCR I role is a learning/developing role in the hierarchy of the CCR career path. CCR I’s will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools & resources, how to manage a customer interaction, and client specific training. Once a CCRI begins handling customer interactions (following training) they will be expected to develop their skillset and promote to the CCR II role. CCR I’s are expected to advance to CCR II in the first 15 months of their role. As a Customer Care Representative, a typical day may include the following: • Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job. • Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework. • Initiating outbound calls to update customers on pending cases or other topics. • Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. • Communicating with third parties to research and assist customers with updates or inquires. Required Experience: • At least 4 years of customer service experience, or a combination of education and experience: • High School diploma and 4 years of customer service experience, OR • Associate’s degree and 2 years or customer service experience, OR • Bachelor’s Degree • A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction • Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment • Ability to receive and immediately apply constructive feedback • Ability to multi-task using several Windows applications at once while assisting a customer on the phone • Flexibility to work a specified shift and extended hours as necessary • Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your internet has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Preferred Experience: • Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act: https://bit.ly/DOLgov We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 34,000.00 USD Maximum : 38,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Develop and execute health navigation and wellbeing product strategies, lead cross-functional teams, ensure compliance, and optimize product performance. | Bachelor’s degree required with advanced degree preferred, proven health and wellness product management experience, knowledge of healthcare navigation and emerging AI technologies, strong leadership, analytical and communication skills, and familiarity with healthcare regulations. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Position Overview: We are looking for a Health Navigation and Wellbeing leader to develop and execute the strategy and roadmap for our health navigation and wellbeing products. This role will lead cross-functional teams to deliver high-quality products on time and within budget, ultimately enhancing member navigation and healthcare outcomes. The ideal candidate will have a deep understanding of healthcare navigation, wellbeing, total population health, product management expertise, agentic AI, and a commitment to advancing member engagement. The ideal candidate will identify opportunities for integration between the two products, leveraging a best in market approach to differentiate how Alight Health Navigation and Well are positioned in the market. The candidate should also incorporate an AI forward approach to solving omnichannel approaches for health navigation and wellbeing. Key Responsibilities: Health and Wellbeing Product Strategy & Roadmap: Develop and execute the strategy and roadmap for health navigation and wellbeing products, ensuring alignment with company goals and member-centered care initiatives with a focus on improved ROI, outcomes, and member engagement. Cross-Functional Leadership: Lead cross-functional teams, including sales, marketing, software engineering, technology, and other internal stakeholders, to deliver products that meet high standards of quality, timeliness, and budget. Stakeholder Collaboration: Collaborate closely with stakeholders across teams, ensuring that customer needs and market trends are fully integrated into product development. Market Research & Analysis: Conduct market research and analysis to identify opportunities, inform product decisions, and stay ahead of industry trends. Compliance & Standards: Ensure compliance with healthcare regulations (e.g., HIPAA) and industry standards in all health navigation and wellbeing products. Product Performance & Optimization: Monitor and analyze product performance metrics, making data-driven decisions to optimize and improve products continuously. Product Communication: Clearly communicate the product vision, strategy, and progress to senior leadership and other stakeholders, fostering alignment and support. Qualifications: Bachelor’s degree in a related field (e.g., Healthcare, Business, Computer Science). Advanced degree preferred. Experience: Proven experience in health and wellness product management, with a strong track record of successfully managing wellbeing, health navigation and/or digital health products. Industry Knowledge: Excellent understanding of healthcare navigation, wellbeing, member engagement, digital health technologies and emerging technologies such as agentic AI and digital therapeutics. Leadership Skills: Strong leadership and team management abilities, with a proven ability to work effectively with cross-functional teams and stakeholders. Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions and optimize product performance. Communication Skills: Excellent verbal and written communication skills, with the ability to present and communicate product strategy and progress to diverse audiences. Regulatory Knowledge: Familiarity with healthcare regulations and standards, including HIPAA compliance. Technical Skills: Experience with healthcare data, analytics, digital health technologies and emerging AI strategies is highly desirable Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : USD Maximum : USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.