Alight Solutions

Oversee wellbeing product solutions, drive client ROI, and develop strategic insights to enhance client engagement and satisfaction. | Experience in wellbeing, health, or HCM sectors; strong analytics, project management, and client relationship skills; 10+ years in customer success or related roles; technical proficiency with visualization tools and cloud technologies. | Amazing Opportunity and Great Place to Work! Are you able to provide flawless delivery for every client and project you are assigned to? Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role In this role you will be responsible for overseeing Alight's wellbeing products for assigned clients. Your goal will be to drive ROI and measurable outcomes. This involves cultivating relationships with key decision makers in high-profile client organizations to effectively demonstrate value. The candidate will be a highly analytical, curious, project management-oriented, and proactive individual. Responsibilities • Ensuring best practice adherence and driving solution implementation and enhancement. This involves staying updated on industry trends and implementing effective strategies to support employee engagement and wellbeing. • Leading client presentations about product offerings, answering client feedback and questions, and championing enhancement opportunities where appropriate. Using data, insights and recommendations to lead ongoing client conversations. • Driving the highest value for clients, measured by client specific key performance indicators (KPIs). Consulting, leadership, and influence skills will be attributes of a successful candidate in this role. • Developing promotions and competitions for designated accounts to increase engagement in wellbeing programs according to client agreements. • Performing analytical reviews of client results. Developing strategic recommendations and action plans aligned with client's business priorities. • Leading webinars, maintaining case study decks, and contributing to the wellbeing toolkit. The ideal candidate will possess excellent presentation skills and work collaboratively. • Providing oversight of the implementation process for assigned accounts and serving as an expert on all Alight Worklife engagement and wellbeing solutions ensuring alignment of best practices and Alight's point of view for solution adoption. • Driving customer success through remaining agile, working with teams across the business that are project management focused, deepening client relationships, providing analysis where appropriate, and serving as a subject matter expert (SME) within health and finance domains. • Using customer success metrics to drive continued value and growth within the business, where opportunities are realized through demonstrated work products and continued account expansion opportunities. • Serving as key point of contact for client communications and relationships where main responsibilities will be ability to drive long term value, sustain the client relationship, and increase on-going revenue and client satisfaction. Requirements • Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM). This should be with specific focus on product optimization, product opportunity identification and overall product management. • Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms. • Have experience in revenue-focused roles. The proper candidate should be able to use KPI and ROI metrics to assess success and performance. • Demonstrate comfort in helping persuade, influence, and negotiate with key stakeholders to drive long-term business success. This includes consulting perspectives to internal initiatives and contributes to an agile team. • Experience in opportunity and solutions identification to drive the highest revenue for the business. • Model exceptional verbal and written communication skills. • Demonstrate success in team environments while also delivering value independently. • Experience in analytics, project management, and consulting. • Be technically savvy with key experience in data visualization tools. Including (Tableau, Power BI, etc.), Microsoft products (Azure Devops, Outlook, PowerPoint), Atlassian/JIRA, and cloud-based technologies, Salesforce. • Have 10+ years' experience in customer satisfaction or customer success roles. This should be with proven ability to drive value and results by exceeding customer success metrics. • Master or Bachelor of Science/Arts in Communications/English, Finance, Business/Business Management, Marketing, Finance or Healthcare. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 126,000.00 USD Maximum : 154,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Providing transportation and hospitality services to VIP clients, ensuring safety, punctuality, and customer satisfaction. | Experience in customer service, excellent communication skills, basic knowledge of medical terminology not required, and ability to work in a team environment. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role This Health Navigation role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities • Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified • Educating and promoting clinical services that are available to participant with a goal of increasing engagement • Prioritizing the most important service needed (coaching, information, emotional support, web navigation) • Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) • Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight’s services • Documenting all research and summarize calls in the case management system • Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. • Completing other duties as assigned • Communicating medical information to a nonmedical audience Requirements • Have written and verbal communication skills • Have good customer service and customer resolution skills • Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change • Able to work effectively in a team environment • Have a basic understanding of medical terminology • Have attention to detail, time management, and decision-making skills • Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. • Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight’s Company overall. • Have 2 years relevant experience in telephonic customer service Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 38,000.00 USD Maximum : 42,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Oversee wellbeing products, drive ROI, cultivate client relationships, and develop strategic recommendations. | Requires extensive experience in customer success, health or wellbeing industry, digital engagement platforms, and revenue-focused roles, with a strong background in KPI and ROI metrics. | Job Description: • Overseeing Alight's wellbeing products for assigned clients • Drive ROI and measurable outcomes • Cultivating relationships with key decision makers in high-profile client organizations • Ensuring best practice adherence and driving solution implementation and enhancement • Leading client presentations about product offerings • Using data, insights and recommendations to lead ongoing client conversations • Driving the highest value for clients, measured by client specific key performance indicators (KPIs) • Developing promotions and competitions for designated accounts to increase engagement • Performing analytical reviews of client results • Developing strategic recommendations and action plans aligned with client’s business priorities Requirements: • Have Industry experience in wellbeing, health, wealth, health technology, or Human Capital Management (HCM) • Experience at a digital healthcare, wellbeing or health consulting firm working within digital engagement platforms • Experience in revenue-focused roles • Proper candidate should be able to use KPI and ROI metrics to assess success and performance • Demonstrate comfort in helping persuade, influence, and negotiate with key stakeholders • Experience in opportunity and solutions identification to drive the highest revenue for the business • 10+ years’ experience in customer satisfaction or customer success roles • Master or Bachelor of Science/Arts in Communications/English, Finance, Business/Business Management, Marketing, Finance or Healthcare. Benefits: • Options include a variety of health coverage options • Wellbeing and support programs • Retirement plans • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Several voluntary benefit options

Own end-to-end technical outcomes including architecture, design, implementation, and support of AI agentic systems and microservices. | 10+ years of software development experience with JavaScript/TypeScript, AWS expertise, building high-scale systems, and leading complex projects. | This a Full Remote job, the offer is available from: United States, Illinois (USA) Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. What you’ll do Technical leadership & delivery • Own end‑to‑end technical outcomes: architecture, design, implementation, and production support • Partner with Product to translate business requirements into technical roadmaps; lead backlog refinement, estimation, and sprint planning. Agentic AI engineering • Design agentic AI systems: multi‑agent orchestration, tool‑use, retrieval (RAG), planning, and self‑evaluation loops. • Define and implement AI agentic standards and guardrails for safety, compliance, and ethical use, including policy enforcement and observability. • Integrate agents with APIs, event streams, and data platforms; measure outcomes against product KPIs Architecture & platform • Define and evolve service architectures with strong non‑functional qualities (performance, scalability, security). • Collaborate with Architecture on standards, cross‑team integrations, and technology governance. DevOps, SRE, and runtime excellence • Implement CI/CD automation, Infrastructure as Code, and GitOps workflows; champion release engineering best practices. • Implement production observability (APM/logging/metrics/tracing), define/publish SLOs & SLAs, and use data to improve reliability and performance. Minimum qualifications • 10+ years of hands‑on software development with Java, Python, JavaScript, and TypeScript; strong computer science fundamentals. • AWS expertise: designing and deploying cloud‑native solutions using AWS services (EC2, Lambda, S3, RDS, IAM) and AWS Bedrock Agents for generative AI and agentic workflows. • Proven experience building microservices/APIs and delivering high‑scale systems. • Applied DevOps/SRE skills: CI/CD, infrastructure as code, GitOps, and production observability. • Demonstrated ability to collaborate with Architecture and Product and to lead engineers through ambiguity and complex problem‑solving. • Core values: Demonstrates Curiosity (continuous learning, exploring new technologies) and Persistence (driving solutions through challenges and ambiguity). Preferred qualifications • Experience with agent frameworks (orchestration, tool‑use), LLMs, vector databases, and retrieval pipelines (RAG). • Hands‑on with Kubernetes/ECS, Terraform/CloudFormation, Jenkins/GitHub Actions, and APM/logging tools. • Secure software design (OAuth/OIDC, secrets mgmt), performance profiling/tuning, and cost‑aware architectural decisions. • Agile delivery at scale; comfort leading estimation and backlog processes with Product counterparts. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. P&T2025 #Li-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 160,000.00 USD Maximum : 205,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.This offer from "Alight Solutions " has been enriched by Jobgether.com and got a 85% flex score.

Provide specialized administrative support to client benefits teams, facilitate client training, support system acceptance testing, deliver analytics reports, and serve as liaison for claims and internal resources. | Knowledge of Disability Management, FMLA, Workers Compensation, project management skills, relevant leave and disability experience or education, computer data entry skills, and professionalism handling confidential information. | This a Full Remote job, the offer is available from: United States, Illinois (USA) Are you a fast learner who is fascinated by Client interactions? Do you have experience in leave and disability? Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role This role serves as a specialized administrative extension of the Customer Success Executive team. They provide support to the client’s benefits team and the client’s employees. They provide personalized service to clients and ensure the client’s needs and questions are taken care of. Responsibilities • Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal. Facilitating reporting across other applications and platforms. • Supporting Client LeavePro and or 360 system acceptance testing. • Leading client training for self-service portal, application and or platform training. • Working collaboratively with stakeholders to identify trends in service/claims. • Attending Client Services and Operations meetings and calls and conducting follow-up to stakeholders. • Recommending process improvements and ways to streamline and following change management approval process. • Maintaining all related documents, files and legal requests with a high level of confidentiality and professionalism. • Partnering with Customer Success Executive, Operations, and/or Business Intelligence to deliver analytics reports as needed. • Serving as a liaison to assist members filing claims and navigating internal resources for high-priority employees. Requirements • Demonstrate knowledge of Disability Management, FMLA, and Workers Compensation and Payroll. • Experience in Project management is a skill or requirement essential to be high performing in the role. • Have education or a combination of relevant experience in leave and disability. • Have computer skills in data entry and attention to detail. • Maintain diplomacy, good judgment, professionalism, analytical skills, and the ability to handle confidential information. Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 54,000.00 USD Maximum : 66,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.This offer from "Alight Solutions " has been enriched by Jobgether.com and got a 85% flex score.

Handle high volume inbound calls to assist clients with healthcare benefits, 401k, payroll, and HR-related inquiries while processing transactions and managing customer interactions. | Requires 4 years customer service experience or equivalent education, strong communication skills, ability to multitask, flexibility to work shifts, and reliable high-speed internet for remote work. | Customer Care Representative, Human Resources We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states: • East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia • Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin • West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming • ***Only applicants from locations above will be considered. **** Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: • A full Benefits Package, starting on your first day of employment • Health, Dental, Vision, Life Insurance and more. • A 401k plan that includes a corporate match. • Paid Time Off • Three weeks (15 days) of paid vacation • Eleven paid holidays per calendar year (9 fixed and 2 floating) • 6 paid wellness days • Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources The CCR I role is a learning/developing role in the hierarchy of the CCR career path. CCR I’s will be provided with training in a domain area (pension, 401k, health, HR plans, etc.), how to use tools & resources, how to manage a customer interaction, and client specific training. Once a CCRI begins handling customer interactions (following training) they will be expected to develop their skillset and promote to the CCR II role. CCR I’s are expected to advance to CCR II in the first 15 months of their role. As a Customer Care Representative, a typical day may include the following: • Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Proficiency will develop on the job. • Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework. • Initiating outbound calls to update customers on pending cases or other topics. • Leveraging your computer navigation skills to navigate a robust set of tools/systems - toggle between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer. This may include assisting the caller in navigating the system as well. • Communicating with third parties to research and assist customers with updates or inquires. Required Experience: • At least 4 years of customer service experience, or a combination of education and experience: • High School diploma and 4 years of customer service experience, OR • Associate’s degree and 2 years or customer service experience, OR • Bachelor’s Degree • A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction • Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment • Ability to receive and immediately apply constructive feedback • Ability to multi-task using several Windows applications at once while assisting a customer on the phone • Flexibility to work a specified shift and extended hours as necessary • Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 20 Mbps/20 Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. To confirm whether your internet has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Preferred Experience: • Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com . Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Under Department of Labor Regulations (29 CFR Part 471) federal contractors and subcontractors are required to inform employees of their rights under the National Labor Relations Act: https://bit.ly/DOLgov We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 34,000.00 USD Maximum : 38,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Develop and execute health navigation and wellbeing product strategies, lead cross-functional teams, ensure compliance, and optimize product performance. | Bachelor’s degree required with advanced degree preferred, proven health and wellness product management experience, knowledge of healthcare navigation and emerging AI technologies, strong leadership, analytical and communication skills, and familiarity with healthcare regulations. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Position Overview: We are looking for a Health Navigation and Wellbeing leader to develop and execute the strategy and roadmap for our health navigation and wellbeing products. This role will lead cross-functional teams to deliver high-quality products on time and within budget, ultimately enhancing member navigation and healthcare outcomes. The ideal candidate will have a deep understanding of healthcare navigation, wellbeing, total population health, product management expertise, agentic AI, and a commitment to advancing member engagement. The ideal candidate will identify opportunities for integration between the two products, leveraging a best in market approach to differentiate how Alight Health Navigation and Well are positioned in the market. The candidate should also incorporate an AI forward approach to solving omnichannel approaches for health navigation and wellbeing. Key Responsibilities: Health and Wellbeing Product Strategy & Roadmap: Develop and execute the strategy and roadmap for health navigation and wellbeing products, ensuring alignment with company goals and member-centered care initiatives with a focus on improved ROI, outcomes, and member engagement. Cross-Functional Leadership: Lead cross-functional teams, including sales, marketing, software engineering, technology, and other internal stakeholders, to deliver products that meet high standards of quality, timeliness, and budget. Stakeholder Collaboration: Collaborate closely with stakeholders across teams, ensuring that customer needs and market trends are fully integrated into product development. Market Research & Analysis: Conduct market research and analysis to identify opportunities, inform product decisions, and stay ahead of industry trends. Compliance & Standards: Ensure compliance with healthcare regulations (e.g., HIPAA) and industry standards in all health navigation and wellbeing products. Product Performance & Optimization: Monitor and analyze product performance metrics, making data-driven decisions to optimize and improve products continuously. Product Communication: Clearly communicate the product vision, strategy, and progress to senior leadership and other stakeholders, fostering alignment and support. Qualifications: Bachelor’s degree in a related field (e.g., Healthcare, Business, Computer Science). Advanced degree preferred. Experience: Proven experience in health and wellness product management, with a strong track record of successfully managing wellbeing, health navigation and/or digital health products. Industry Knowledge: Excellent understanding of healthcare navigation, wellbeing, member engagement, digital health technologies and emerging technologies such as agentic AI and digital therapeutics. Leadership Skills: Strong leadership and team management abilities, with a proven ability to work effectively with cross-functional teams and stakeholders. Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions and optimize product performance. Communication Skills: Excellent verbal and written communication skills, with the ability to present and communicate product strategy and progress to diverse audiences. Regulatory Knowledge: Familiarity with healthcare regulations and standards, including HIPAA compliance. Technical Skills: Experience with healthcare data, analytics, digital health technologies and emerging AI strategies is highly desirable Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : USD Maximum : USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.