Alight

Define and maintain AI governance policies ensuring compliance and risk alignment. | 5-8+ years in AI governance or related risk/compliance with strong communication skills. | Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team! Learn more at careers.alight.com. The AI Enablement & Governance Lead – Policy, Controls & Compliance enables responsible and scalable AI adoption by defining clear AI governance policies, standards, and control requirements across the AI lifecycle. As the functional owner of AI governance policy and controls definition, this role translates regulatory expectations and industry frameworks into practical, enforceable requirements and documented control expectations. The role partners closely with AI Engineering, Legal, Privacy, Security, and Audit teams to define governance and compliance requirements that are embedded by design, ensuring AI solutions are auditable, sustainable, and aligned with enterprise risk and trust expectations. Key Responsibilities Policy, Standards & Guideline Ownership Owning, developing, and maintaining enterprise AI governance policies and standards, including Responsible AI principles, acceptable use, documentation requirements, and defined risk thresholds. Establishing and maintaining the AI policy hierarchy, ensuring clear alignment between enterprise policy, supporting standards, and control requirements. Translating external regulatory expectations and industry frameworks (e.g., NIST AI Risk Management Framework) into clear, enforceable enterprise policies and standards. Ensuring AI governance policies and standards remain current with evolving regulations, supervisory guidance, technology capabilities, and business use cases. Defining policy exception criteria and escalation pathways; exception approval is governed through established enterprise processes. AI Controls Definition & Documentation Identifying, define, and document AI governance controls that enable compliance with policy, regulatory, and risk management obligations. Developing clear control statements that articulate control intent, scope, applicability, and expected evidence artifacts across the AI lifecycle. Defining minimum control requirements based on AI risk tier, model characteristics, data sensitivity, and usage context. Partnering with engineering, security, and delivery teams to ensure AI controls are implementable, measurable, and embedded into SDLC and operational workflows. Maintaining authoritative documentation of AI controls to support audit, regulatory review, and internal assurance activities. Client AI Governance & Trust Support Supporting client‑facing teams by providing standardized, defensible AI governance policy and control content for inquiries, RFPs, and due diligence requests. Assisting in preparing clear, business friendly explanations of AI governance practices for clients and auditors. Providing guidance to ensure AI usage aligns with contractual, regulatory, and trust expectations. AI Compliance, Risk & Assurance Support Providing guidance on policy and control alignment to ensure AI usage meets contractual, regulatory, and trust expectations. Supporting AI risk classification, documentation traceability, and audit readiness across AI use cases, models, tools, and vendors. Assisting with preparation and maintenance of AI governance evidence for audits, regulatory reviews, and client inquiries (e.g., SOC 2, ISO, due diligence). Tracking AI‑related findings and remediation status to inform continuous improvement of governance policies, standards, and controls. Requirements 5–8+ years of experience in AI governance, model risk management, compliance, audit, privacy, or related risk functions. Industry certifications such as Certified AI Governance Professional (AIGP), Advanced in AI Audit (AAIA), Risk & AI Certificate (RAI), or similar credentials. Demonstrated ability to translate technical AI concepts into policies, standards, and control requirements. Practical, risk‑based mindset with the ability to balance compliance rigor with business adoption. Strong written communication skills, judgment, and attention to detail. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 110,000.00 USD Maximum : 150,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Define and implement AI-specific security and risk controls across the AI lifecycle, bridging AI engineering, security, and privacy teams. | 5+ years in information security or AI governance with understanding of ML pipelines and RAG, bachelor's degree and security certifications preferred. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. The Role The AI Enablement & Governance – Security & Controls Lead enables secure, responsible, and scalable AI adoption by defining, implementing, and evaluating AI‑specific security and risk controls across the AI lifecycle. This role serves as a bridge between AI engineering, information security, privacy, and third‑party risk teams, ensuring that incremental AI risks introduced by models, training data, RAG architectures, and autonomous or semi‑autonomous agents are appropriately controlled by design. The role partners closely with AI Engineering, Third‑Party Supplier Governance, Information Security, Privacy, and Risk teams to identify AI‑specific control gaps, define practical control requirements, support secure implementation, and evaluate effectiveness. The focus is on AI‑specific security concerns—not replacing existing security programs, but extending them thoughtfully for AI. Responsibilities AI Security, Policy, Standards & Guidance Partnering directly with AI Engineers & Developers, Information Security and governance teams to define AI-specific security and risk management standards covering AI/ML models, RAG solutions, and agentic architectures. Translating enterprise security principles and risk frameworks into AI‑appropriate guidance, addressing topics such as, model access control and abuse prevention, prompt and context security, data leakage, memorization, and inference risks, agent autonomy boundaries and safeguards Define AI runtime monitoring and incident response expectations, aligned to (and extending as needed) existing incident response playbooks. Ensuring AI security guidance remains aligned with evolving technology patterns, external expectations, and internal architectures, and external expectations (e.g. NIST AI RMF/CSF, NYDFS AI Cybersecurity, ISO/IEC 42001) Contributing to the broader AI policy hierarchy by ensuring security requirements are clearly mapped to AI governance policies, controls and standards. Third‑Party AI & Model Risk Support Partnering with third‑party risk and supplier governance teams to Identify AI‑specific risks introduced by vendors, models, platforms, and APIs. Defining AI security control expectations for vendors and managed services Supporting evaluation of vendor AI security posture, including training data handling, model protections, monitoring, and incident response capabilities. Contributing AI‑specific input to due diligence, onboarding, and ongoing vendor risk assessments. Cross‑Functional Enablement & Advisory Support Acting as a trusted advisor to AI engineering, product, privacy, and security teams on how to safely design and deploy AI systems. Providing practical guidance that balances security rigor with business velocity. Helping teams understand what “secure by design” means for AI, without imposing unnecessary friction. Requirements 5+ years of relevant experience (or equivalent expertise) in information security, technology risk, AI governance, model risk management, privacy engineering, or related roles. Strong understanding of AI architectures, Machine learning pipelines, Retrieval‑augmented generation (RAG), Agentic and tool‑using AI patterns Demonstrated ability to translate technical AI and security concepts into clear control expectations and guidance. Experience working cross‑functionally with engineering, security, privacy, and risk teams. Practical, risk‑based mindset with strong judgment and attention to detail. Excellent written communication skills; ability to create clear, defensible documentation. Relevant certifications preferred (e.g., AAISM, CISSP, CISM, CRISC, AIGP, cloud security certifications). Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 140,000.00 USD Maximum : 180,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Define and maintain enterprise AI governance policies and embed compliance into AI lifecycle. | 5-8+ years in AI governance or compliance with ability to translate technical concepts into policies and relevant certifications. | Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight – We invite you to join our team! Learn more at careers.alight.com. The Role The AI Enablement & Governance Lead – Policy, Controls & Compliance enables responsible and scalable AI adoption by defining clear AI governance policies, standards, and control requirements across the AI lifecycle. As the functional owner of AI governance policy and controls definition, this role translates regulatory expectations and industry frameworks into practical, enforceable requirements and documented control expectations. The role partners closely with AI Engineering, Legal, Privacy, Security, and Audit teams to define governance and compliance requirements that are embedded by design, ensuring AI solutions are auditable, sustainable, and aligned with enterprise risk and trust expectations. Responsibilities Policy, Standards & Guideline Ownership Owning, developing, and maintaining enterprise AI governance policies and standards, including Responsible AI principles, acceptable use, documentation requirements, and defined risk thresholds. Establishing and maintaining the AI policy hierarchy, ensuring clear alignment between enterprise policy, supporting standards, and control requirements. Translating external regulatory expectations and industry frameworks (e.g., NIST AI Risk Management Framework) into clear, enforceable enterprise policies and standards. Ensuring AI governance policies and standards remain current with evolving regulations, supervisory guidance, technology capabilities, and business use cases. Defining policy exception criteria and escalation pathways; exception approval is governed through established enterprise processes. AI Controls Definition & Documentation Identifying, define, and document AI governance controls that enable compliance with policy, regulatory, and risk management obligations. Developing clear control statements that articulate control intent, scope, applicability, and expected evidence artifacts across the AI lifecycle. Defining minimum control requirements based on AI risk tier, model characteristics, data sensitivity, and usage context. Partnering with engineering, security, and delivery teams to ensure AI controls are implementable, measurable, and embedded into SDLC and operational workflows. Maintaining authoritative documentation of AI controls to support audit, regulatory review, and internal assurance activities. Client AI Governance & Trust Support Supporting client‑facing teams by providing standardized, defensible AI governance policy and control content for inquiries, RFPs, and due diligence requests. Assisting in preparing clear, business friendly explanations of AI governance practices for clients and auditors. Providing guidance to ensure AI usage aligns with contractual, regulatory, and trust expectations. AI Compliance, Risk & Assurance Support Providing guidance on policy and control alignment to ensure AI usage meets contractual, regulatory, and trust expectations. Supporting AI risk classification, documentation traceability, and audit readiness across AI use cases, models, tools, and vendors. Assisting with preparation and maintenance of AI governance evidence for audits, regulatory reviews, and client inquiries (e.g., SOC 2, ISO, due diligence). Tracking AI‑related findings and remediation status to inform continuous improvement of governance policies, standards, and controls. Requirements 5–8+ years of experience in AI governance, model risk management, compliance, audit, privacy, or related risk functions. Industry certifications such as Certified AI Governance Professional (AIGP), Advanced in AI Audit (AAIA), Risk & AI Certificate (RAI), or similar credentials. Demonstrated ability to translate technical AI concepts into policies, standards, and control requirements. Practical, risk‑based mindset with the ability to balance compliance rigor with business adoption. Strong written communication skills, judgment, and attention to detail. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-remote We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 110,000.00 USD Maximum : 150,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Manage client leave and accommodation programs ensuring compliance with relevant laws. | Requires high school diploma and customer service experience with preference for LOA case management knowledge. | Amazing Opportunity and Great Place to Work! Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team! Learn more at careers.alight.com. About this Role As our ADA & Leave of Absence (LOA) Case Manager, you will administer and manage our clients' leave and accommodation programs by coordinating Federal, State, and client-specific policies and plans. In this role, you will ensure compliance with applicable laws and regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave programs, and client-specific policies. As a subject matter expert, you will evaluate documentation, facilitate case management processes, and make claim and accommodation determinations while delivering a high-quality employee experience. Responsibilities Serving as the subject matter expert for client-specific LOA and ADA accommodation programs, including FMLA, state leave laws, and company policies. Administering and managing leave and accommodation cases from initiation through resolution, ensuring timely and accurate processing. Leading and facilitating the ADA interactive process by engaging employees, supervisors, healthcare providers, and other stakeholders to assess accommodation needs and job requirements. Reviewing medical documentation for completeness, sufficiency, and consistency with leave eligibility and accommodation requests. Evaluating the impact of medical conditions and functional limitations on essential job functions and leave eligibility. Identifying and recommending reasonable accommodation in accordance with ADA regulations and client policies. Coordinating leave and accommodation cases when ADA, FMLA, Short-Term Disability (STD), Workers' Compensation (WC), and other absence programs overlap. Researching and applying applicable federal, state, and client-specific regulations to support case decisions and ensure compliance. Utilizing appropriate clinical, legal, and operational resources as needed to support complex case management decisions. Ensuring quality standards for case management are consistently met and participate in continuous quality improvement initiatives. Maintaining complete, accurate, and timely case documentation in accordance with company standards and regulatory requirements. Proactively communicating with employees, managers, healthcare providers, and client contacts to provide updates, obtain required information, and ensure positive customer experiences. Supporting Intake, Customer Service, and other operational teams as needed to ensure seamless service delivery. Effectively managing a high-volume caseload, prioritizing competing demands, and providing timely intervention while maintaining confidentiality. Demonstrating adherence to Alight values, policies, performance standards, and service expectations. Requirements Have High School Diploma or equivalent required. Have experience in Leave of Absence case management, ADA accommodations, disability case management, or related absence management programs preferred. 1+ year of customer service experience is required. Have knowledge of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave laws, and related employment regulations preferred. Demonstrate good oral and written communication skills with the ability to interact clearly, concisely, and professionally with employees, managers, healthcare providers, executives, legal partners, and subject matter experts. Display basic knowledge of medical terminology and professional telephone etiquette. Be able to manage sensitive and confidential information with discretion. Have excellent organizational, analytical, and problem-solving skills. Be able to prioritize work effectively and manage a significant volume of cases within established performance standards. Have ability to work in a fast-paced environment with competing priorities and short deadlines. Be able to type 50+ words per minute. Possess intermediate to advanced computer proficiency, including experience with case management systems and Microsoft Office applications. Be in agreement that this is a temporary position with an anticipated duration of 9 to 12 months. The length of the assignment may be adjusted based on business needs and is subject to change at any time. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 50,000.00 USD Maximum : 55,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Lead strategy and roadmap development for health navigation and wellbeing products, managing cross-functional teams to deliver compliant, high-quality solutions that improve member engagement and healthcare outcomes. | Bachelor's degree with proven experience in health and wellness product management, strong knowledge of healthcare navigation, digital health tech, AI, HIPAA compliance, leadership, and analytical skills. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Health Navigation and Wellbeing leader to develop and execute the strategy and roadmap for our health navigation and wellbeing products. This role will lead cross-functional teams to deliver high-quality products on time and within budget, ultimately enhancing member navigation and healthcare outcomes. The ideal candidate will have a deep understanding of healthcare navigation, wellbeing, total population health, product management expertise, agentic AI, and a commitment to advancing member engagement. The ideal candidate will identify opportunities for integration between the two products, leveraging a best in market approach to differentiate how Alight Health Navigation and Well are positioned in the market. The candidate should also incorporate an AI forward approach to solving omnichannel approaches for health navigation and wellbeing. Key Responsibilities • Develop and execute the strategy and roadmap for health navigation and wellbeing products, ensuring alignment with company goals and member-centered care initiatives with a focus on improved ROI, outcomes, and member engagement. • Lead cross-functional teams, including sales, marketing, software engineering, technology, and other internal stakeholders, to deliver products that meet high standards of quality, timeliness, and budget. • Collaborate closely with stakeholders across teams, ensuring that customer needs and market trends are fully integrated into product development. • Conduct market research and analysis to identify opportunities, inform product decisions, and stay ahead of industry trends. • Ensure compliance with healthcare regulations (e.g., HIPAA) and industry standards in all health navigation and wellbeing products. • Monitor and analyze product performance metrics, making data-driven decisions to optimize and improve products continuously. • Clearly communicate the product vision, strategy, and progress to senior leadership and other stakeholders, fostering alignment and support. Qualifications • Bachelor’s degree in a related field (e.g., Healthcare, Business, Computer Science). Advanced degree preferred. • Proven experience in health and wellness product management, with a strong track record of successfully managing wellbeing, health navigation and/or digital health products. • Excellent understanding of healthcare navigation, wellbeing, member engagement, digital health technologies and emerging technologies such as agentic AI and digital therapeutics. • Strong leadership and team management abilities, with a proven ability to work effectively with cross-functional teams and stakeholders. • Strong analytical and problem-solving skills, with the ability to make data-driven decisions and optimize product performance. • Excellent verbal and written communication skills, with the ability to present and communicate product strategy and progress to diverse audiences. • Familiarity with healthcare regulations and standards, including HIPAA compliance. • Experience with healthcare data, analytics, digital health technologies and emerging AI strategies is highly desirable. Benefits • Programs and plans for a healthy mind, body, wallet and life. • A variety of health coverage options. • Wellbeing and support programs. • Retirement plans. • Vacation and sick leave. • Maternity, paternity & adoption leave. • Continuing education and training. • A number of voluntary benefit options.