Algolia

Assist customers with technical issues related to Algolia's products, troubleshoot, and collaborate with engineering teams. | Experience with web development, REST APIs, and technical customer support, along with strong communication skills. | At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. The Junior Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We're looking for a Developer Support Engineer in Eastern or Central time zones to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks. This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users. As a Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers.. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success. YOUR ROLE WILL CONSIST OF: • Handling technical requests via web and email support channels. • Conducting professional and empathetic conversations with customers to gather information, troubleshoot, and resolve their technical obstacles. • Submitting bug reports to the Engineering team for problems needing attention. • Partnering with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to the rest of the support team. • Contributing to internal and external knowledge bases. • Participating in internal projects to improve processes and tools. REQUIREMENTS: • Ability to work Eastern or Central Standard Time • Strong desire to help people solve problems with the ability to explain complex technical concepts to a broad audience • Experience with web development and/or REST APIs • Experience in technical customer support, supporting SaaS enterprise software ideally • Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python. • Ability to handle and prioritize a portfolio of tickets at various stages of resolution • Excellent spoken and written English skills • Ability to work in an on-call rotation NICE TO HAVE: • Basic familiarity with iOS & Android platforms • Experience supporting open-source projects & their GitHub communities • Experience with Shopify, Magento • Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure) WE'RE LOOKING FOR SOMEONE WHO CAN LIVE UP TO OUR VALUES: • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment • TRUST - Willingness to trust our co-workers and to take ownership • CANDOR - Ability to receive and give constructive feedback • CARE - Genuine care about other team members, our clients and the decisions we make in the company • HUMILITY- Aptitude for learning from others, putting ego aside Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range $70,000—$85,000 USD FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule. WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES: • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. • TRUST - Willingness to trust our co-workers and to take ownership. • CANDOR - Ability to receive and give constructive feedback. • CARE - Genuine care about other team members, our clients and the decisions we make in the company. • HUMILITY - Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. IMPORTANT NOTICE FOR CANDIDATES - Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind: • Our open positions may appear on third-party job boards, but the best way to apply safely is directly through our careers page. • All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. • We’ll never ask for payments, purchases, or financial details during the hiring process. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!

Lead and oversee all internal and external communication strategies, build media and stakeholder relationships, manage crisis communications, and develop a high-performing communications team. | 15+ years in communications with 7+ years in senior leadership, strong strategic leadership, media relations expertise, crisis management experience, and exceptional executive communication skills. | At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! We are seeking a VP of Communications to lead and enhance our internal and external communication strategies. This leadership role involves overseeing all communication initiatives to ensure consistent and positive messaging that aligns with Podium’s mission and values. Key Responsibilities: • Executive Communication Strategy: Define and drive Podium’s global communication vision, aligning strategies with organizational objectives and positioning the company as an industry leader. • Brand Stewardship & Public Voice: Serve as a primary spokesperson and guardian of Podium’s reputation, ensuring consistent, compelling, and authentic messaging across all platforms. • Media & Stakeholder Relations: Build and maintain high-level relationships with media, industry influencers, investors, and other key stakeholders to strengthen Podium’s influence and visibility. • Crisis & Issues Leadership: Oversee crisis communication planning and execution, advising the executive team and Board on reputational risk, and ensuring swift, effective responses. • Executive Team Partnership: Collaborate closely with the CEO, CPO, and leadership team to support strategic initiatives, thought leadership, and organizational change communications. • Organizational Alignment: Ensure communication strategies are integrated across marketing, product, HR, and operations to advance enterprise-wide goals and foster cultural cohesion. • Team Development & Leadership: Lead, inspire, and scale a high-performing communications organization, cultivating talent and driving innovation in messaging, storytelling, and channel use. Qualifications: • Educational Background: Bachelor’s degree in Communications, Public Relations, Marketing, or related field; advanced degree strongly preferred. • Extensive Experience: 15+ years in communications, public affairs, or related disciplines, including 7+ years in senior leadership with demonstrated impact at the enterprise level. • Strategic Leadership: Proven ability to shape corporate narrative, influence stakeholders, and deliver communication strategies that drive measurable business outcomes. • Media & Industry Expertise: Deep relationships with top-tier media, analysts, and thought leaders, with a record of securing high-value visibility. • Crisis & Reputation Management: Demonstrated success navigating complex, sensitive issues and guiding executive decision-making under pressure. • Executive Communication Skills: Exceptional writing, storytelling, and presentation skills, with the ability to simplify complexity and inspire diverse audiences. Compensation: $245,900 - $262,704 Annually - The posted compensation range reflects the base salary for this position, Salary for this role is commensurate with prior experience. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. Who we are: We pride ourself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. We power more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined. Algolia does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Benefits: The annual total cash compensation range (base salary and commission) for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. FLEXIBLE WORKPLACE STRATEGY Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule.

Manage software and service relationships with major vendors and administrate the IS and IAM tech stack. Coordinate across teams to design and manage effective internal SaaS deployments while ensuring the safety of products and people. | Candidates should have 7+ years of technical support and IT management experience, along with a Master's in Computer Science or equivalent. Expertise in macOS, Windows, and familiarity with Linux is also required. | Algolia is an aggressively positioned, post-series D SaaS company focused on AI driven Search as a Service. We are looking for a Senior IT Application engineer for a remote position in the United States. This is a succession position that will be split 70/30 in application management and project management. This position may have up to 10% travel. The Algolia IT team cares about the needs of our organization and the satisfaction of our end users. We are candid in communicating what needs to be done and we have the grit to see myriad tasks and projects completed during daily and quarterly timeframes. We trust each other, demonstrate respect for each other and are willing to ask for and provide help to each other. Cultural fit: You want to work in an international environment. You value the strength diversity provides. You love being part of a team that exists in the operations nexus. You are excited to support a primarily remote organization. Critical traits: You learn fast and retain well. You prioritize tasks effectively and self-initiate completion. You build relationships with non-IT stakeholders efficiently. You are adaptable in a fast-changing environment. You can demonstrate excellent communication skills. Application Responsibilities: Manage software and service relationships and associated contracts with major vendors. Study and master the Algolia user tech stack, inside and outside of IT, including both fine-level details and overarching strategic goals. Administrate the IS and IAM tech stack with specialization in Okta, Gsuite, Atlassian, Obsidian and Slack. Coordinate across Algolia teams to design and manage effective and efficient internal SaaS deployments. Ally with Information Security and Infrastructure teams to maintain the safety of our people and products. Create documentation to enable end users to interact with our hardware and software systems. Engage in the development of less experienced engineers. Requirements 7+ years of technical support experience. 7+ years managing IT environments. A Masters in Computer Science or its equivalent. Expertise with macOS and Windows as well as familiarity with Linux. Experience at our current stage and beyond ($50-200M ARR range, high growth, lots of change and building internal infrastructure) #LI-Remote Algolia is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. The annual base salary compensation range for this role reflects US market pay data within this location. The exact compensation offered for this role may vary depending on specific location and job-related knowledge, technical skills, and experience; and is only one part of our Total Rewards philosophy to compensate and recognize employees for their work. Remote US: Base Salary Pay Range $133,000—$166,667 USD FLEXIBLE WORKPLACE STRATEGY: Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. While we have a global presence with physical offices in Paris, NYC, London, Sydney and Bucharest, we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Please note that positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the nature of the role it may be available with either a hybrid-remote or in-office schedule. ABOUT US: Algolia prides itself on being a pioneer and market leader offering an AI Search solution that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined. Algolia is part of a cadre of innovative new companies that are driving the next generation of software development, creating APIs that make developers’ lives easier; solutions that are better than building from scratch and better than having to tweak monolithic SaaS solutions. In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalized enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few. WHO WE'RE LOOKING FOR: We’re looking for talented, passionate people to build the world’s best search & discovery technology. As an ownership-driven company, we seek team members who thrive within an environment based on autonomy and diversity. We're committed to building an inclusive and diverse workplace. We care about each other and the world around us, and embrace talented people regardless of their race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability and socioeconomic background. READY TO APPLY? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application!