AlertMedia

Lead technical discovery and product demonstrations to support enterprise sales. | 5+ years in solutions or pre-sales engineering with strong technical fluency in REST APIs and authentication. | Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is seeking a Senior Solutions Engineer, Enterprise, to partner with our Enterprise Sales team and serve as the trusted technical advisor throughout the customer buying journey. In this role, you'll help some of the world's largest organizations evaluate how AlertMedia fits into their technology ecosystem by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding customers through technical evaluations. As the technical bridge between Sales, Product, Engineering, and prospective customers, you'll simplify complex technical concepts, solve challenging business problems, and help secure the technical win in enterprise sales opportunities. You'll play a critical role in educating and empowering prospects to make confident decisions while ensuring AlertMedia is positioned as the best solution for their needs. Every day you'll collaborate across teams, influence product direction through customer feedback, and contribute to AlertMedia's continued growth while being part of our award-winning culture. Who you are: You thrive at the intersection of technology and business. You're passionate about helping enterprise customers solve complex challenges and enjoy translating technical capabilities into business value for both technical and executive audiences. You have a consultative mindset, excel at building trusted relationships, and are equally comfortable whiteboarding an API integration with developers as you are presenting business outcomes to executive stakeholders. You enjoy working collaboratively with Account Executives and believe the best customer experiences happen when everyone operates as one team with one goal. What you get to do every day: Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins. Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria. Translate discovery findings into a clear technical solution strategy. Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives. Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments. Become a subject matter expert across the AlertMedia platform and its technical capabilities. Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems. Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders. Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption. Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation. Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences. Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience. Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities. Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities. What you bring to the role: 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers. Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles. Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions. Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations. Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture. Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers. Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment. Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders. Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations. Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously. Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences. Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment. Excellent analytical skills, attention to detail, and written and verbal communication skills. Preferred technical qualifications: Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations. Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions. Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus. Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes. Location: Austin, TX preferred; open to remote candidates based in the U.S. Sponsorship: AlertMedia does not sponsor candidates. Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. Competitive Base Salary + Company-Wide Bonus Program + Quarterly Bonus Plan Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 401K with generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails Ongoing career development opportunities through our Learning & Development team You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia: AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Troubleshoot and reproduce complex customer issues, collaborate with Engineering to remediate bugs, and partner with Customer Success and Implementation teams to ensure seamless customer experience and product improvements. | At least 3 years of advanced technical troubleshooting experience with proficiency in AWS, REST APIs, SQL, strong communication skills, and ability to leverage AI tools for debugging and code analysis. | Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe and informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing SaaS start-up companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand. Our Technical Support Engineer serves as a key technical resource to the Customer Support, Customer Success, and Implementation teams to ensure a seamless customer experience during onboarding and the entirety of the customer lifecycle. In addition, you will assist customers with any technical issues they encounter by troubleshooting and working with the Engineering team to remediate. Who you are: You are a highly motivated, organized team player who is passionate about both technology and customer service. You are a self-starter who enjoys a challenge, loves digging in and getting to the root of issues, and thrives in a fast-paced environment supporting fellow employees. What you get to do every day: Act as level three technical support for Customer Success, troubleshooting and reproducing complex customer issues to identify root cause Troubleshoot and debug web-based applications using browser developer tools, AI-assisted debugging tools, and internal logs Build deep technical expertise across AlertMedia products and integrations; document and share knowledge through internal resources and training Partner with Customer Success Managers and Engineering to support smooth onboarding and issue resolution Manage customer expectations and build trusted relationships through clear, proactive communication Collaborate with Engineering and Product as a voice of the customer, identifying bugs, trends, and product improvement opportunities Continuously improve troubleshooting workflows by leveraging new tools and technologies, including AI-driven solutions Contribute to AlertMedia’s culture, values, and mission What you bring to the role: Experience with Amazon Web Services (AWS) Experience with REST APIs Intermediate or higher SQL knowledge 3 years + advanced experience troubleshooting technical problems, interfacing with engineering on potential issues, and communicating with the customer through problem resolution Experience with Python, Javascript, Bash or similar language a plus Technical experience in an Enterprise SaaS company a plus Proficiency in leveraging AI tools (such as Claude Code, Codex or similar) to debug issues, analyze code, interpret error logs, and support efficient troubleshooting workflows Working with Windows IT-related concepts, such as file system, registry and Active Directory a plus Exceptional written and verbal communication skills Motivated by customer success and willingness to roll up sleeves to exceed customer expectations Strong listening skills with the ability to work with a variety of customer profiles The desire and ability to learn and be coached This position is not eligible for visa sponsorship Excellent communication skills Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. Competitive base salary + Company-wide bonus program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 401K with generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails Ongoing career development opportunities through our Learning & Development team You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia: AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com AlertMedia does not currently sponsor applicants for work visas. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/