AlertMedia

You would lead technical discovery and tailored product demonstrations, design customer integrations, and advise enterprise buyers through sales cycles, RFPs, and technical validation. | The role requires at least five years in solutions or pre-sales engineering for enterprise SaaS, plus fluency in APIs, authentication, SaaS architecture, and consultative communication. | Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is seeking a Senior Solutions Engineer, Enterprise, to partner with our Enterprise Sales team and serve as the trusted technical advisor throughout the customer buying journey. In this role, you'll help some of the world's largest organizations evaluate how AlertMedia fits into their technology ecosystem by leading technical discovery, delivering tailored product demonstrations, validating integrations, and guiding customers through technical evaluations. As the technical bridge between Sales, Product, Engineering, and prospective customers, you'll simplify complex technical concepts, solve challenging business problems, and help secure the technical win in enterprise sales opportunities. You'll play a critical role in educating and empowering prospects to make confident decisions while ensuring AlertMedia is positioned as the best solution for their needs. Every day you'll collaborate across teams, influence product direction through customer feedback, and contribute to AlertMedia's continued growth while being part of our award-winning culture. Who you are: You thrive at the intersection of technology and business. You're passionate about helping enterprise customers solve complex challenges and enjoy translating technical capabilities into business value for both technical and executive audiences. You have a consultative mindset, excel at building trusted relationships, and are equally comfortable whiteboarding an API integration with developers as you are presenting business outcomes to executive stakeholders. You enjoy working collaboratively with Account Executives and believe the best customer experiences happen when everyone operates as one team with one goal. What you get to do every day: Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins. Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria. Translate discovery findings into a clear technical solution strategy. Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives. Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments. Become a subject matter expert across the AlertMedia platform and its technical capabilities. Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems. Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders. Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption. Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation. Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences. Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience. Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities. Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities. What you bring to the role: 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers. Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles. Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions. Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations. Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture. Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers. Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment. Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders. Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations. Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously. Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences. Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment. Excellent analytical skills, attention to detail, and written and verbal communication skills. Preferred technical qualifications: Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations. Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions. Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus. Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes. Location: Austin, TX preferred; open to remote candidates based in the U.S. Sponsorship: AlertMedia does not sponsor candidates. Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. Competitive Base Salary + Company-Wide Bonus Program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 401K with generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails Ongoing career development opportunities through our Learning & Development team You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia: We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com. Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

Build AI assistant and orchestration features, including agents and tool calling, and collaborate on evaluations and scalable production code. | Requires a bachelor's degree and 6+ years of full-stack web development, particularly with Python, Django, React, LLM-powered features, and AWS. | Do work that matters. At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest-growing software companies in the country, AlertMedia is looking for a Sr. Software Engineer with full-stack experience. This role is on our AI Agent and Orchestration team, building the AI Assistant and Orchestration products and the agents and platform capabilities that power them. As an AI-forward company, we actively use modern AI tools such as Claude, Codex, and other emerging technologies to help our engineers work smarter, move faster, and build better products. Who you are: You thrive in a collaborative engineering environment that plays to everyone's strengths with a willingness to work across the entire stack. You’ve developed scalable production web applications in Python/Django/Next.js/React. You understand how LLM applications work — context, tool calling, evaluation, and the ways they fail. You care about the quality of your work, the impactful product you help build, and the team you help build it with. You have AWS (or other cloud) experience and are willing to learn from people with both more and less experience than you. You are a user of AI-assisted development tools that improve engineering workflows, code quality, and team productivity. What you get to do every day: Build and ship features for the AI Assistant and Orchestration products — agents, tools, and the approval steps that gate them Add eval cases for the AI behavior you build, so prompt and model changes that degrade quality are caught before release Learn the AlertMedia platform and tools, and its uses for our customers Work with Python, Django, Next.js, React, Node and other web technologies Use AI-enabled tools such as Claude, Codex, and other emerging platforms to support development, problem-solving, documentation, and productivity Work in an Agile based environment using tools like Git, JIRA, Jenkins, and Slack Contribute to the technology lead that AlertMedia has over other solutions through innovative development and by helping contribute new ideas related to leveraging technology in our product line Use strong verbal and written communication skills in collaboration with other engineering and product teams Contribute to AlertMedia’s culture, values and vision for the future What you bring to the role: Bachelor’s degree in a technical field such as computer science, computer engineering or related field preferred 6+ years of experience building scalable web applications, Python/Django/React/Node tech stack preferred Hands-on experience shipping LLM-powered features — agents, tool/function calling, MCP or similar integrations, retrieval, prompt and model evaluation Familiar with agentic design patterns and frameworks (Strands, AutoGen, LangChain, etc.) Experience with Amazon Web Services (or other cloud services) is required PostgreSQL, Redis, and other storage technologies experience required You have an established practice of writing unit and integration tests Proficiency using AI coding tools (Claude, Cursor, Codex, or similar) across the development lifecycle Collaborative mindset to partner with principal engineers and leadership to drive architectural evolution for a critical application Experience troubleshooting and remediating production issues when they arise Strong organizational skills and ability to manage working on multiple projects in parallel The ability and desire to work in a fast-paced challenging environment Outstanding communication skills and ability to effectively work cross-functionally in a fast-paced challenging environment Strong English proficiency (written and oral) is required Location: This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming Sponsorship: AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future. Identity Verification: To protect our candidates and our company from hiring fraud, finalists may be asked to complete an identity verification and present valid government-issued identification before or during the hiring process. By applying, you acknowledge that all interviews and assessments must be completed by you and not by another individual acting on your behalf. Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. Competitive base salary + Company-wide bonus program Generous and flexible time off and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 401K with generous company match Amazing rewards and incentives – we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails Ongoing career development opportunities through our Learning & Development team You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia: We are the leading risk intelligence and response platform — trusted by the largest companies in the world to protect their people and assets when it matters most. We are a high-growth, PE-backed SaaS company with more than 4,000 clients scaling rapidly across the globe. Our technology is unmatched with a unified platform, a 7+year history of AI innovation, a customer NPS of 70+, and a culture that sets us even further apart from our competition. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com. Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/