Aledade

Lead and manage payer partnerships, develop strategic plans, and influence healthcare contracts. | Extensive experience in healthcare payer relations, healthcare strategy, and team leadership, with a focus on value-based care. | The Director of Payer Strategy & Engagement will lead and execute the strategic intent of Aledade’s partnerships with national and regional health plans as we help primary care providers shift into value-based care. The role will be responsible for collaborating closely with internal teams and external partners to demonstrate the value that Aledade brings to payer partnerships. \n Primary Duties: Manage strategic payer portfolios across all states and segments to maximize platform contribution, including building multi-year strategic plans Develop and build strong, collaborative relationships with payer partners to align and execute on shared priorities, including preparation and leadership of payer national JOCs, drive payer-specific coordination across Aledade functional teams (ie., data, quality, financial, growth workstreams), consistent creation and sharing of Aledade’s value story Contribute to the company's goals on health plan contracting for commercial, Medicare Advantage and Medicaid value-based contracts via your assigned payer partnerships Develop, lead, and mentor a team for strong execution and effective storytelling with data; develop and implement processes to increase productivity of team to practice at the top of license Other duties as assigned Minimum Qualifications: Bachelor’s degree 12 yrs. experience in health plan contracting, payer relations, or healthcare strategy in value-based care, preferably with Medicare Advantage; 6-8 yrs. management experience. Expert in relationship management and portfolio management Proven ability to build and lead a high performing team Excellent storytelling with data skills to influence and collaborate with both internal and external stakeholders. Strong strategic planning and analytical skills Ability to assess financial and operational outcomes of contracts Passionate about driving the shift from fee-for-service to value based care Ability to think beyond one's immediate team and contribute to making Aledade holistically better Preferred Qualifications: Master’s degree Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Leading enterprise-wide program implementation, optimizing operational processes, and managing cross-functional teams in a healthcare context. | Minimum 7-10 years in program implementation or healthcare operations, leadership experience, and familiarity with CRM and support systems. | The Director of Program Management and Implementation is an operations leader responsible for driving seamless implementation, optimization, and ongoing management of Aledade’s programs across all markets. This role oversees program implementation, customer support, business process optimization, and project management for enterprise initiatives. The Director will lead teams responsible for program implementation, regional support, and operational infrastructure initiatives. They will partner closely with PN Stakeholders, Product, Business Intelligence, Customer Success, Finance, People, and Clinical Leadership to ensure scalable workflows and transparent operational performance. This leader will serve as the operational business owner for the development of unified, automated, and AI-enabled reporting and workflow processes; and connecting operations, contract, financial, and performance business operations workflows. They will drive operational performance excellence, and the adoption of data-driven tools that support PN programs, including payment operations. \n Primary Duties: Program Implementation Leadership Lead end-to-end implementation and operational rollout of new and existing programs, ensuring alignment with organizational goals, regulatory requirements, and best-in-class operations standards. Manage a team of implementation specialists and program managers, providing coaching, development, and performance oversight. Develop and maintain standardized implementation playbooks, workflows, SOPs, and training materials. Develop, catalog, and maintain PN operations policies and procedures. Monitor implementation progress, identify risks, and drive mitigation plans ensuring on-time and high-quality delivery of operations deliverables/projects. Provide regular program performance analysis and reporting to senior leadership. Regional Customer Support Leadership Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity for market leaders, and PN Central. Provide oversight for escalations, triage workflows, and inquiries related to programs, payments, and operational processes. Establish, measure, and refine KPIs such as resolution time, customer satisfaction, and inquiry volumes. Conduct periodic site visits and feedback sessions with market leaders and practices to identify gaps and improve operational touchpoints. Operational Process Optimization & Systems Integration Partner with PN Stakeholders, Product, BI, and IT to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows. Champion a governance model ensuring transparency, continuous quality improvement, and data quality across PN Operations. Lead initiatives to replace fragmented workflows with automated, intelligent systems that streamline operational processes. Drive adoption of modernized tools (Tableau, Salesforce, Dataverse, AI/LLM-powered models) across PN teams. Project Management & Strategic Execution Lead multi-functional project teams for enterprise operations initiatives, ensuring clear scopes, timelines, milestones, risks, and communication plans. Develop project charters, implementation timelines, and cross-functional work plans aligned to organizational priorities. Track and report project progress, resource needs, KPIs, and outcomes to senior leadership. Establish standardized PMO-style practices for Provider Networks Operations, including documentation, dashboarding, and issue resolution pathways. Partner with Finance and BI to align project planning with performance measurement and ROI frameworks. Minimum Qualifications: Minimum of 7-10 years of experience in program implementation, customer support, or healthcare business operations, with at least 3 years in a leadership role. Demonstrated experience leading enterprise-wide operations modernization efforts, including reporting and analytics projects. Strong communication skills and a proven track record of cross-functional collaboration Experience with CRM systems and customer support software. Preferred Qualifications: Proven track record implementing complex programs and operational transformation initiatives. Excellent communication, interpersonal, presentation, and stakeholder management skills. Strong analytical, problem-solving, and strategic thinking abilities. Ability to thrive in a fast-paced, matrixed, and evolving environment. Strong organization, planning, and time management skills. Physical Requirements: Ability to travel up to 5% of the time, as needed \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Lead product management for risk stratification solutions by collaborating with clinical and technical teams to optimize workflows and ensure regulatory compliance. | 8+ years product management in technology or SaaS, healthcare product experience, knowledge of Medicare Advantage, CMS risk models, and ability to translate clinical requirements into technical specs. | As a Senior Technical Product Manager, Risk Stratification, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on Medicare Advantage. In this role, you will partner with business owners, local and regional medical directors, engineers, designers and other product managers to define project goals, solution scope, implementation approaches, and rollout plans. You will play a critical role in maintaining accuracy and completeness of Aledade’s implementation of CMS & HHS risk models in the core risk engine as well as ensuring risk engine processes are comprehensive and focused on optimizing patient care outcomes. You will help identify and productionize improved risk engine workflows that correctly and efficiently identify primary care patients with suspected diagnoses. As a risk stratification focused product manager, you will bridge the gap between strategic business needs and clinical acumen, ensuring Aledade delivers a high-quality, accurate and efficient Risk engine that can scale operationally. \n Primary Duties: Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution. Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes. Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration. Minimum Qualifications: 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product. Experience using data and primary research to inform solution design and build internal business understanding. Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams. Product development experience in the context of the development of a healthcare technology product. Preferred Knowledge, Skills and/or Abilities: The ideal candidate will have a deep understanding of Medicare Advantage, CMS Hierarchical Condition Categories (HCCs), ICD-10 coding, and clinical diagnostic workflows, with ability to interpret medical terminology and diagnostic criteria. Proven experience interpreting and implementing CMS and HHS regulatory guidance, risk adjustment model updates, and maintaining compliance with evolving healthcare regulations and audit requirements. Strong ability to translate complex clinical and regulatory requirements into clear technical specifications for engineering teams. Demonstrated success collaborating with clinical stakeholders (medical directors, physicians) and technical teams (engineers, data scientists) to drive product development and ensure accuracy of healthcare algorithms. Track record of managing technical product roadmaps, prioritizing features based on clinical and business impact, and delivering healthcare technology solutions in regulated environments. Strong leadership and exceptional written and verbal communication skills to effectively present complex healthcare concepts to diverse audiences, from C-suite executives to engineering teams Experience working with EHR, physician-facing, or population health products and datasets. \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

The Program Specialist is responsible for managing key initiatives related to project management, rostering, contracting, meeting planning, reporting, and campaign execution. This role also involves collaborating cross-functionally with stakeholders to ensure seamless project execution and operational excellence. | Candidates must have at least 4 years of experience in healthcare and strong project management skills. The role requires excellent problem-solving abilities and exceptional communication skills. | The Program Specialist plays a pivotal role in supporting and enhancing the operational efficiency of Aledade's Scripps team. This role is responsible for managing key initiatives related to project management, rostering, contracting, meeting planning, reporting and campaign execution while proactively identifying opportunities for process improvements. The program specialist will also create and distribute regular KPI reports. The Program Specialist collaborates cross-functionally with internal and external stakeholders, ensuring seamless execution of projects, maintaining high-quality deliverables, and driving continuous operational excellence. Please note: Candidates must be located in California to be considered. Primary Duties: \n Project & Process Management Lead and execute high-impact projects related to contracting, rostering, and campaign implementation for the Explorer/Explorer Prime models. Exercise judgment and project management on a range of special projects and cross-functional initiatives to drive operational excellence. Identify and recommend solutions to ambiguous problems that align with program goals, moving work forward even in the absence of clearly defined next steps. Operational Oversight & Market Support Maintain full autonomy in managing established processes and market operations while escalating critical decisions as needed. Own and continuously improve workflows related to rostering, contracting, and campaign execution, ensuring efficiency and scalability. Act as a subject matter expert (SME) for Explorer, providing input on cross-functional work, with final decisions requiring Explorer leadership approval. Cross-Functional Collaboration & Communication Manage communication efforts related to key initiatives, ensuring accuracy, clarity, and alignment across teams. Collaborate with internal teams such as A+, Performance, Program Teams, and Local Markets to enhance operational workflows. Documentation, Training & Team Support Develop and maintain process documentation, standard operating procedures (SOPs), and training materials to support team success. Mentor and train team members, fostering a knowledge-sharing environment. Track and communicate regulatory requirements and completion. Data Analysis & Strategic Insights Analyze and interpret data to provide insights that inform strategic decisions. Minimum Qualifications: 4 years of experience in healthcare Strong project management skills with the ability to handle multiple priorities and ongoing projects. Ability to quickly adapt to last-minute tasks, and adherence to hard deadlines. Demonstrated ability to work independently, take initiative, and drive projects to completion. Excellent problem-solving skills, with the ability to anticipate roadblocks and develop effective solutions. Exceptional written and verbal communication skills, including the ability to present complex information concisely. Experience working in a cross-functional team environment, collaborating with multiple stakeholders. Preferred KSA's: Experience in healthcare operations, particularly in practice rostering, contracting, or campaign management. Proficiency in workflow management tools such as Salesforce, Monday.com, Mailchimp or Zendesk. Strong analytical skills with the ability to leverage data for decision-making. Experience mentoring or training team members to enhance team performance. Background in process automation and standardization to improve operational efficiency. Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Ability to travel to annual team meeting and occasional meeting, as needed (Approx. 25% across the year to San Diego or for team retreats) \n $75,000 - $85,000 a year Salary Range: $75,000-$85,000 base + bonus + equity Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Analyze sales performance data and implement process improvements. Collaborate with sales and cross-functional teams to optimize operations and enhance forecasting accuracy. | Candidates should have a bachelor's degree and at least 5 years of experience in data analytics. Knowledge of Salesforce CRM and strong analytical skills are preferred. | As Aledade's Sales Operations Specialist, you'll analyze sales performance data, identify key trends, and implement process improvements that drive measurable results. You'll work closely with our sales team to optimize pipeline management, enhance forecasting accuracy, and deliver insights that inform critical business decisions. What makes this role impactful: You'll collaborate directly with sales representatives, leadership, and cross-functional teams to solve operational challenges and improve performance. You'll have the opportunity to work with advanced sales technologies and play a key role in scaling our sales operations as we grow. Ideal for professionals who excel at: Transforming complex data into actionable insights, streamlining operational processes, and seeing the direct connection between their analytical work and business outcomes. Candidates should be comfortable working remotely/work from home anywhere within the US. \n Primary Duties: Support practice facing teams to help them understand operational and data processes, removing roadblocks that prevent or hinder their ability to perform their role. Collaborate with cross-functional teams, including marketing operations, provider networks, and performance, to ensure operational process clarity, efficiency, and effectiveness. Work closely with the sales team to manage the sales pipeline, ensuring accuracy and completeness of data hygiene; participate in User Acceptance Testing to ensure the system is ready for deployment in production. Complete ad hoc and scheduled reporting as required by Network Development Provide training and support to the sales team on sales processes, tools, and systems. Minimum Qualifications: Bachelor’s degree in relevant field 5+ years progressive working experience in data analytics Knowledge in Salesforce CRM, Monday.com, Tableau, Contract Lifecycle Management Software, G Suite, and Microsoft Software Preferred KSA's: Strong analytical skills, with the ability to analyze data and identify trends Strong communication and interpersonal skills, with the ability to collaborate with cross-functional teams Excellent organizational skills, with the ability to manage multiple tasks and priorities; detail-oriented with strong problem-solving and research skills Capable of thriving in a high-growth environment that requires wearing multiple hats; ability to work independently and as part of a team Knowledge of value-based care models, accountable care, and population health management Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Flexibility to travel domestically up to 25% \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Manage and optimize network operations processes, ensure operational readiness and compliance, coordinate vendor and partner relationships, and support launch and growth of new health plan offerings. | 8+ years in operational/strategic roles with health plans or providers, bachelor’s degree required, preferred experience in network management, credentialing, enrollment, and strong communication with senior management. | The Manager of Network Operations on the Strategic Payer Partnerships team will support the scaling of operational excellence for Aledade Complete, our network contracting, provider credentialing, and health plan enrollment offering. This role will be responsible for building and optimizing processes, ensuring cross-functional alignment, and delivering operational rigor through launch and growth phases. The Manager will also identify and eliminate operational bottlenecks and inefficiencies, and oversee relationships with vendors, partners, and third-party service providers as needed. This is a unique opportunity to help define the operational backbone of a new product while ensuring a successful launch and build out. We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our office in Bethesda, MD, Durham, NC or Austin, TX. \n Primary Duties: Supports & manages the implementation of market entry plans, include vendor implementation, vendor management, initial health plan operational alignment, establishment of internal processes, internal project management and overall coordination Validates Aledade’s operational requirements as established in various provider manuals, confirms operational readiness for each before contract go-live, and monitors compliance with active contract requirements (tracks KPIs and other performance measures) Interfaces with other teams and practices enrolling in Aledade COmplete to manage the ongoing execution of Aledade Complete’s various processes and workflows Identifies and develops plans and SOPs for common workflows and is accountable for resolving operational issues arising during and after implementation Minimum Qualifications: 8+ years of progressive experience in operational and strategic roles with health plans or provider organizations Bachelor’s degree Preferred knowledge, skills, and/or abilities: Master’s degree in related field and 6+ years in clinical back office or payer operations functions 1+ years experience with network management, credentialing and enrollment processes and platforms Results-oriented with the ability to exercise significant influence to achieve strategic goals Proven track record of creating, maintaining, and enhancing relationships and communicating effectively with senior management, both internally and externally Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Ability to travel \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Lead a team of product managers to develop and execute a security strategy and roadmap, collaborating with stakeholders and communicating progress to executive leadership. | 12+ years product experience, 6 years management experience, expertise in security programs, strong leadership and communication skills, and experience with enterprise tools like Salesforce. | This role will drive a strategy to improve the day to day productivity and effectiveness of our security teams while delivering long-term strategic value to our customers. You will lead a team of product managers who are building platform solutions to bring better transparency, reportability and focus to activities. You will partner with business leaders to understand their teams' needs, and evolve the strategy to meet those in the long term. You will own a security program roadmap and champion your team's efforts throughout the organization. This role will manage agile-based product teams and find the right business solutions for a complex organization operating in a complex space. Primary Duties • Partner with stakeholders. Collaborate with internal stakeholders and cross-functional leaders to gain a deep understanding of our operational challenges and opportunities. Research ours and adjacent industries to learn how others are tackling similar challenges. Become a subject matter expert and trusted partner to business teams • Drive Strategy. Create and champion a security strategy that drives improved scale of our organization. Distill the strategy into actionable concepts, timelines, and projects. Build and maintain a security roadmap, taking ownership to assure continuous alignment with broader business objectives and goals. Make prioritization decisions to best utilize resources and make the case for new investments when appropriate. • Manage and Execute. Manage a team of Product Managers to develop new security functionality and compliance solutions to drive business goals. Define metrics, measure results, make decisions based on data, and make adjustments to plans based on quantitative and qualitative signals. Lead efforts to continually improve teams' ability to execute and be a champion of positive team culture. • Communicate. Communicate regularly with stakeholders, product leads, and executive leadership to keep the organization apprised of strategy, efforts and progress against goals. Lead regular Steering Committee meetings. Minimum Qualifications • 12+ years of product experience and a track record of building solutions that create value • 6 yrs mgmt. exp • Preferred KSA's • Experience in customer success, client performance management or client operations • Experience with enterprise tool sets including Salesforce and Monday.com • Able to gather input and familiarize yourself with a problem space, to make well-informed decisions about strategy, priorities, and roadmap investments and you'll lead and motivate teams to deliver on the vision you've created • Proven track record of creating, maintaining, and enhancing business relationships and communicating effectively with senior management • Able to create and structure a product roadmap for internal tools, systems, and processes • Able to demonstrate empathy for our users and have a keen ability to listen and understand • Have strong analytical skills, with a proven ability to set and drive quantitative goals • Able to effectively lead a remote team • Able to simplify complex ideas into clear and convincing communications • Experience managing and implementing security programs, frameworks, or initiatives across an organization. Physical Requirements • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don't just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants Apply for this job

Design and optimize sales compensation plans, manage compensation payouts, analyze deal economics and offer utilization, and collaborate cross-functionally with Finance, Payroll, Sales, Legal, and HR. | 8+ years in sales operations or compensation, experience with sales compensation plans, deal strategy, financial modeling, CRM systems, and strong collaboration with Finance and Payroll. | As a Senior Manager of Sales Operations, you'll be the strategic architect behind our sales team's motivation and success, designing incentive programs that drive exceptional performance while ensuring profitable customer deals. This goes beyond program administration - you'll be the go-to expert for sales compensation strategy, diving deep into deal economics and pipeline analytics to uncover insights that shape how we motivate teams and structure offers. Working at the intersection of Finance, Payroll, and Sales Leadership, you'll use data-driven analysis to balance seller motivation, compensation fairness, and customer profitability. You'll have the autonomy to innovate within incentive frameworks while seeing the direct impact of your strategic work on sales performance and business results. This role is perfect for someone who loves using data to drive sales excellence and wants to shape how a growing organization motivates and rewards its revenue teams. If you're passionate about strategic analysis and want meaningful business impact through sales operations, this offers the perfect blend of analytical rigor and results-driven work. Candidates should be comfortable working remotely/work from home anywhere within the US. Primary Duties: \n Sales Compensation Program Management Design, develop, and continuously optimize sales compensation plans across all sales roles and segments Administer monthly, quarterly, and annual compensation payouts, ensuring accuracy and timeliness Partner with Finance and Payroll to establish compensation accrual processes and payment workflows Conduct regular compensation plan performance analysis and recommend optimization strategies Manage quota setting processes, territory assignments, and compensation dispute resolution Develop and maintain compensation modeling tools for scenario planning and budget forecasting Create and maintain comprehensive compensation plan documentation and communication materials Prospect Financial Offer Management and Reporting Monitor and track financial offers extended in the sales process against approved budgets Analyze offer utilization patterns, win rates, and margin impact across different deal types Partner with Finance to forecast offer spend based on sales pipeline and historical conversion data Establish offer governance processes and escalation procedures for non-standard requests Conduct regular offer performance analysis to optimize offer strategy Collaborate with Sales Leadership to ensure offer guidelines align with go-to-market strategy Cross-Functional Partnership Serve as primary liaison with Finance for all sales compensation and prospect offer matters Partner with Payroll to ensure seamless compensation processing Collaborate with Sales Operations on territory planning, quota setting, and performance metrics Work with Legal on contract terms, offer compliance, and risk management protocols Support HR with compensation philosophy development and equity considerations Partner with GTM and leadership to ensure seamless deal offer management and tracking to budget Minimum Qualifications: 8+ years of experience in sales support, operations, compensation, offer management, or revenue operations Experience designing and administering sales compensation plans Strong background in customer deal strategy and deal economics management Experience working closely with Finance and Payroll teams on compensation processes Proven track record in high-growth B2B environments Experiencing working with Excel/Google Sheets skills including complex financial modeling Strong experience with CRM systems (Salesforce preferred) and data analysis Experience with deal approval workflow systems and pricing optimization tools Ability to present complex compensation and pricing concepts to diverse audiences Strong project management skills and attention to detail Experience managing multiple priorities and stakeholder expectations Proven ability to build trust and credibility with Finance, Sales, and executive teams Preferred KSA's: Bachelor's degree in Finance,Accounting, Economics, Business, or related field Experience with enterprise B2B pricing models and complex deal structures Background in consulting or previous experience at high-growth technology companies Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Lead and scale sales operations teams, drive sales strategy and forecasting, optimize sales processes, manage sales technology and compensation, and lead organizational transformation initiatives. | 10+ years in sales operations with 5+ years senior leadership, advanced Salesforce and sales analytics expertise, experience in B2B SaaS or technology, strong project and change management skills, and executive communication abilities. | The Senior Director of Sales Operations serves as a strategic business partner driving revenue growth through operational excellence, advanced analytics, and cross-functional leadership. This executive role owns the end-to-end sales operations function, including sales performance optimization, sales operations strategy, sales technology ecosystem management, compensation plan administration, and organizational transformation initiatives. The Senior Director of Sales Operations manages a team of Sales Operations Specialists and a Senior Manger of Sales Operations (Sales Incentive). The position reports to the VP, Growth Operations and collaborates closely with Growth Executive Leadership to drive predictable sales growth and operational scalability. We are flexible with geographic location—the ideal candidate can work remotely from anywhere in the U.S. or from our Bethesda, MD or Durham, NC offices. Primary Duties: Strategic Leadership & Business Impact: • Drive sales operations strategy aligned with company growth objectives and market expansion. • Own sales forecasting accuracy and pipeline predictability with executive accountability. • Develop and execute sales performance frameworks that drive measurable business outcomes. Team Leadership & Sales Operations: • Lead and scale a team of 3-4 sales operations professionals and analysts and 1 Director, Sales Compensation & Offer Management • Partner with CRM team Product Manager and Salesforce Administrators • Drive organizational change management for sales transformation initiatives • Foster data-driven culture and analytical thinking across the growth organization Sales Process & Performance Optimization: • Design and optimize end-to-end sales processes for maximum efficiency and conversion • Implement advanced sales analytics, KPI frameworks, and performance dashboards • Lead sales territory planning, quota setting, and capacity modeling initiatives • Establish sales governance frameworks and quality assurance processes • Monitor and analyze compensation plan effectiveness and sales performance correlation Technology & Data Management: • Own the relationship with Salesforce Corporate Systems • Ensure data integrity, governance, and advanced reporting capabilities across sales • Drive automation initiatives and workflow optimization projects • Implement compensation tracking systems and deal approval workflow automation Minimum Qualifications: • Bachelor's degree in relevant field • 10+ years of progressive sales operations experience with 5+ years in senior leadership roles • Proven track record of scaling sales operations in high-growth environments • Experience designing and managing sales compensation plans and incentive programs • Experience leading cross-functional teams and driving organizational transformation • Strong background in B2B SaaS or technology • Advanced Salesforce experience and best practice • Proficiency in sales analytics tools (Tableau, Power BI, or similar) • Advanced Excel/Google Sheets modeling and data analysis capabilities • Experience with revenue intelligence platforms (Gong, Chorus, or similar) • Demonstrated ability to translate complex data into actionable business strategies • Experience with sales forecasting methodologies and predictive analytics • Proven track record of improving sales productivity and performance metrics • Exceptional executive presence and stakeholder management skills • Strong project management and change management capabilities • Excellent written and verbal communication skills for executive-level reporting Preferred knowledge, skills, and/or abilities: • MBA or advanced degree in Business, Analytics, Finance, or related field • Background in revenue operations or go-to-market strategy consulting Physical Requirements: • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Manage and optimize operational and customer success strategies for independent primary care practices in value-based care, including team leadership and cross-functional collaboration. | 8+ years in healthcare operations or customer success focused on value-based care, knowledge of alternative payment models, strong analytical and communication skills, and leadership experience. | As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes. In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're not just managing processes—you're a strategic partner helping practices navigate the evolving healthcare landscape. We're looking for someone who thrives in a fast-paced environment where you'll analyze performance data, facilitate improvements, and collaborate across teams to remove barriers. Your work directly contributes to better patient care and practice sustainability. This role is perfect for someone passionate about healthcare transformation who wants to see the direct impact of their strategic thinking and hands-on execution in one of healthcare's most innovative spaces. Candidates should be comfortable working remotely/work from home anywhere within the US. Primary Duties: • Support the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in Aledade’s value-based care programs. • Support customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction. • Assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization. • Support operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures. • Work closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to Aledade’s solutions and services. • Identify and implement best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care. • Develop and implement project management strategy, framework, and organizational structure • Lead, and mentor a team of project specialists • Advocate for field teams and primary care practices, ensuring their needs and challenges are addressed through Aledade’s solutions and services. • Assist the Sr. Director of Operations and Customer Success in executing key projects. Minimum Qualifications: • 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care. • Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics. • Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment. • Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement. • Excellent communication and interpersonal abilities, with a track record of engaging providers, and internal teams. Preferred KSA's: • Experience with healthcare data analytics, and practice transformation strategies is a plus. • General understanding of the healthcare landscape, value-based care, and population health programs. Physical Requirements: • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional • walking and lifting may be required. • Ability to travel 0-10% Salary Range: $90,000-$110,000 base + bonus + equity Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Manage and optimize operational and customer success strategies to support independent primary care practices in value-based care, leading teams and collaborating across departments to improve clinical and financial outcomes. | 8+ years in healthcare operations or customer success with knowledge of value-based care, strong analytical and communication skills, and ability to lead teams in a fast-paced environment. | As a Manager of Operations and Customer Success, you'll make a tangible impact on healthcare delivery by helping independent primary care practices thrive in value-based care while improving patient outcomes. In this dynamic role, you'll work directly with practice partners to optimize success strategies, solve operational challenges, and drive both clinical excellence and financial performance. You're not just managing processes—you're a strategic partner helping practices navigate the evolving healthcare landscape. We're looking for someone who thrives in a fast-paced environment where you'll analyze performance data, facilitate improvements, and collaborate across teams to remove barriers. Your work directly contributes to better patient care and practice sustainability. This role is perfect for someone passionate about healthcare transformation who wants to see the direct impact of their strategic thinking and hands-on execution in one of healthcare's most innovative spaces. Candidates should be comfortable working remotely/work from home anywhere within the US. Primary Duties: Support the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in Aledade’s value-based care programs. Support customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction. Assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization. Support operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures. Work closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to Aledade’s solutions and services. Identify and implement best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care. Develop and implement project management strategy, framework, and organizational structure Lead, and mentor a team of project specialists Advocate for field teams and primary care practices, ensuring their needs and challenges are addressed through Aledade’s solutions and services. Assist the Sr. Director of Operations and Customer Success in executing key projects. Minimum Qualifications: 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care. Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics. Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment. Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement. Excellent communication and interpersonal abilities, with a track record of engaging providers, and internal teams. Preferred KSA's: Experience with healthcare data analytics, and practice transformation strategies is a plus. General understanding of the healthcare landscape, value-based care, and population health programs. Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Ability to travel 0-10% \$90,000 - \$110,000 a year Salary Range: \$90,000-\$110,000 base + bonus + equity Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Assist customers with complex technical issues and troubleshoot tickets requiring in-depth assistance. Develop specialized expertise in healthcare data standards and resolve connectivity challenges to support medical practices. | Candidates should have a minimum of four years of experience in troubleshooting application issues in healthcare settings. A Bachelor's degree in Health Informatics, Information Technology, or related fields is required, along with experience in SQL and healthcare data standards. | Join Aledade's mission to transform healthcare delivery as a Practice Support Specialist, where your technical expertise directly empowers medical practices to provide better patient care. In this role, you'll serve as the go-to problem solver for complex technical challenges, becoming a trusted expert that healthcare providers rely on when they need solutions that work. You'll dive deep into sophisticated healthcare technology systems, mastering the intricacies of our platform while tackling varied, challenging issues that require real analytical thinking. Every day brings new technical puzzles to solve, from troubleshooting intricate data flows to resolving connectivity challenges that keep practices running smoothly. This isn't your typical help desk role. You'll develop specialized expertise in healthcare data standards, work independently on complex problems, and directly impact how medical practices operate. When you solve a challenging technical issue, you're not just fixing software; you're helping healthcare providers spend more time with their patients instead of wrestling with technology. Your technical skills will genuinely make a difference in supporting practices that are working to improve patient outcomes every day. Candidates should be comfortable working remotely/work from home anywhere within the US. \n Primary Duties: Assist customers with chat issues that are beyond analyst scope. Troubleshoot tickets that require in-depth technical assistance Handle multiple support issues simultaneously Escalate issues to the next level support to reduce resolution times Determine correct diagnosis (root cause of issues) and correctional procedures Troubleshoot or administer troubleshoot of connectivity issues that require assistance from Foundation team: SFTP and VPN connection issues Triage vendor reported issues Escalate issues to interface vendors Own and execute tasks that are part of a project in an initiative with supervision and direction from the initiative owner. Minimum Qualifications: Minimum of four year’s experience in troubleshooting Application issues in healthcare settings. Demonstrate competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA (understand basic structure of the files & translate it against the specs) Experience using SQL Experience working with SFTP and VPN connectivity Demonstrate ability in time management, self task prioritization, proactive approach in resolving issues, attention to details. Demonstrate excellent problem solving skills. Demonstrate ability to communicate with stakeholders in clear and concise manner, including upward communication Bachelor Degree in Health Informatics, Information Technology, or related fields, 4+ years experience working in the interoperability field, troubleshooting healthcare application/data issues, or demonstrating combined competencies. Preferred KSA's: Working knowledge on how to navigate Mirth interface engine \n $80,000 - $90,000 a year Salary Range: 80,000-$90,000 base + bonus + equity Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. \n Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

Develop and implement scalable and performant solutions while partnering with Engineering Managers and Product Managers to execute technical roadmaps. Mentor junior engineers and conduct thorough pull request reviews. | Candidates should have a BS/BTech in Computer Science or related field with 4+ years of experience in full-stack web applications. Additionally, 3+ years of experience with SQL and 2+ years in a technical decision-making role are required. | As a Senior Software Engineer I at Aledade, we maintain, improve, and expand our web application and data pipelines. We're looking for engineers who know that writing new code is not always the solution to a problem, but when technological changes are needed they create secure, maintainable, performant, correct, scalable, and stable solutions to the complex and unique challenges in our corner of the healthcare industry. They embrace strategies that minimize risk, leaning towards observability, alerting, metrics, high test coverage, and frequent releases that incrementally build value. \n Primary Duties: Develop and implement scalable and performant solutions. Partner, as a peer, with Engineering Managers, Product Managers, and stakeholders throughout Aledade to develop and execute technical roadmaps using Agile processes. Mentor and coach more junior engineers including thorough pull request reviews for other developers and be receptive to critical feedback on your own work. Minimum Qualifications: BS/BTech (or higher) in Computer Science, Engineering or a related field. 4+ years experience as an engineer building full-stack web applications as part of a cross-functional team. 3+ years of experience working with SQL or other database querying language on large multi-table data sets. 2+ years of experience acting as a trusted technical decision-maker in a team setting, solving for short-term and long-term business value. 2+ years of experience coaching other engineers. Preferred KSA’s: Experience building robust,scalable ETL/ELT pipelines using orchestration tools(e.g., Airflow). Experience architecting and implementing batch and streaming data pipelines using Python ,Spark or SQL based technologies. Experience implementing automation around validation and testing framework . Proficiency in working with large datasets and knowledge of data storage technologies. Experience working with data ingestion systems and optimizing performance for handling large-scale data processing and analysis. Experience performance tuning existing workflows and introducing automation to reduce manual operational overhead and manual touch point. In-depth knowledge of database systems. Familiarity with database replication, sharding and other techniques for scalability and high availability of databases. Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. \n

Lead and renegotiate commercial value-based care contracts with health plans, develop new partnerships, mentor junior team members, and act as internal expert on contract terms. | 15+ years progressive healthcare experience in contract negotiations with health plans or provider groups, bachelor's degree required, master's preferred, strong relationship and communication skills. | The Senior Director, Commercial Contracting on the Strategic Payer Partnerships team will execute Aledade’s Commercial value-based care contracts with national and regional health plans as we help primary care providers shift into value-based care. In addition to renegotiating existing health plan agreements and negotiating new value based contracts with health plans, the Senior Director will play a leading role in new relationship development with Commercial health plans. This includes identifying high potential partners and geographies, as well as leading internal teams to support the initial fact-finding phase and eventual negotiation process. This role will be expected to focus on supporting and mentoring junior team members so that they can take more active roles managing projects and contracts. This role will report to the VP, Commercial Contracting. \n Primary Duties: Independently lead negotiations and renegotiations of Commercial value-based care contracts with prospective health plan partners, which may include: proactively engaging with health plan partners to improve terms, assessing and drafting contractual language, establishing initial contract terms, tracking deliverables, interfacing with internal teams, compiling data, reporting updates and executing value-based care contracts for Commercial members/patients Develop a deep knowledge of Aledade’s existing Commercial contract terms and preferred approaches to value-based reimbursement components, and act as the internal expert for contract questions for teams across Aledade Co-lead business development and new health plan partnership efforts with VP in support of new multi-year risk arrangements Oversee and mentor junior team members leading or working on Commercial negotiations Develop and nurture relationships with key stakeholders within Aledade and at health plan partners Minimum Qualifications: 15+ years of progressive experience in healthcare with health plans or provider groups working on contract negotiations within value-based care Bachelor’s degree Preferred knowledge, skills, and/or abilities Results-oriented with the ability to exercise influence to achieve goals rather than control Proven track record of creating, maintaining, and enhancing relationships and communicating effectively with senior management Passionate about driving the shift from fee-for-service to value based care Master’s degree or other advanced degrees in management, health services research, health and/or public policy, or other relevant fields is preferred. Expert sales, business development, growth professional at local and national level Physical Requirements: Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Ability to travel \n